Mercure Amsterdam City Hotel 4 yıldız

perfect hospitality throughout the stay (reception, breakfast, restaurant, bar). perfect room and very clean. promise customer Gold kept. effeiciency of the receptionnist on check in and check out related to questions on Booking with point. question sent after the stay regarding a lost item, and response was very quick and clear.

Average hotel, doesn't feel like 4 star hotel, apart of lounge area (which is actually really nice). A la Carter menu in the bar - choice is small. Sleep quality afwull. Beds are absolutely old and uncomfortable. We didn't get proper sleep during all our stay. Rooms are much smaller than on picture, literally for two people there is no space even to turn around. I booked DOUBLE room, but got twin room. On the checkout Charged me more than was my booking. Also rude and not friendly some of the bar staff. I was very disappointed with hotel and my choice, will never go back. I would definately advise hotel to make refurb, change beds, and carpets, as our one was with big dirt mark in the middle of the carpet. It's not what you expect from 4 star hotel. By the way metro station is around 12 minutes walking (shuttle you can get on the weekdays only from 9am to10 am, weekends 9am to 11am).

From the moment we arrived, we loved it! The staff there are fantastic , so friendly and helpful in every way from travel arrangements to places to eat and visit. Check in was smooth and professional, service was great. A special mention to Michelle from the restaurant area who went the extra mile for my partners birthday on New Years Day, organising balloons, cookies and a lovely note on the bed for our return! Super clean and comfortable room, a lot bigger than many rooms in the Centrum area, very easy to get to the city. I’ve travelled a lot across the world and I would definitely recommend this hotel.

Had a 4 day course at the hotel. Easy to get to, smooth checkin. Course was good and the facilities the hotel provides were great. Good snacks, morning croissants and afternoon snacks. Lunch was also very good. Even had a try out of the hotels spa. Not many machines but good sauna and steam sauna. Staff very helpfull

This hotel has the warmest welcome ever. The team at the reception is so friendly, you really feel at home. Love coming back to this hotel every, single time. They have a lounge area and privilege breakfast for their accor members.

This hotel is quite far from the city center and attractions. If you are traveling for business, it is fine, but if you are traveling for sightseeing, this is not the place to be. It is too far out from the city and transportation costs add up quickly.

I had a pleasant stay with the guy checking me in making me feel privileged, the only disappointment and this is the 2nd time it has happened in succession is you are not mailing me my receipt for me to do my expenses after the trip and i have to then follow up afterwards to get it

Otel güzel ve temiz. Merkeze biraz uzak, etrafında bir şey yok.

Odalar ufak malzemeler eksik havlu terlik gibi ihtiyaçlar eksik veya yoktu..resepsiyonda çalışanlar gülmeyi unutmuş nezaketen uzak..

the hotel is a pleasure to stay in, Over time i have got to know the staff and they look after me very well. I am normally a long stay guest, staying either 4 or 8 weeks at a time. Normally on a Sunday evening the service due to the number of temporary employees on duty

Rezervasyon yaptırmadan önce arayarak botla amsterdam merkeze ulaşımı teyit ettik.. evet var dediler.Otele varınca akşamdan sorduk tekrar evet sabah 9.30 da kalkıyor dediler.Eşim iş toplantısı için sabah erkenden otelden ayrıldı.. ben boya güvendim saatini bekledim..son dakikada bu gün yok denildi.. çok zor durumda kaldım.Taxi ile ulaşımımı sağladım.. sadece ve sadece botla ulaşım için bu oteli tercih etmiştik.. bir daha asla..Berbat iletişimleri ve konaklaması ile kimseye tavsiyw etmiyorum

The price was good but the staff were average. Very expensive to eat at the hotel. Rooms were good and bathroom excellent. Needed somewhere to put cases in room. A little table instead of the big chair. No welcome drink as promised and check-in painful

We enjoyed the hotel room, although we hadn't used all the facilities of the hotel. But, I think it is an excellent choice to who don't need to be very close to downtown. Is very easy to go downtown using metro (15miniutes).

The breakfast is really expensive while you could go in another hotel and have more or the same for less money Also, the fact that we need to pay 3€ for a bottle of water and the fact that no room service is available at night is quite a shame Otherwise the hotel was really nice et the bed was very comfy. The terrace was also great.

Even in very hot weather the hotel provided the necessary level of comfort after travelling and a long business day. The only drawback was that during vacation period the breakfast is not divided for gold level card holders and regular travellers, which was a bit surprising.