Mercure Amsterdam City Hotel 4,5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 3.572 görüş

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Mercure Amsterdam City Hotel - Image 1
Mercure Amsterdam City Hotel - Image 2
Mercure Amsterdam City Hotel - Image 3
Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ Amsterdam, Hollanda

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Otelin konumu

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ Amsterdam
Hollanda

GPS:52.335579, 4.913228

Telefon
Faks +31 20 694 8735

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Pascal Vos. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  3.572 görüş

TripAdvisor Derecesi  4.0/5  2.892 görüş

2024 mükemmeliyet sertifikası

Comfortable Chain Hotel

Tripadvisor puanı 4.0/5

Robbie P TripAdvisor onaylı yorum

Average chain hotel, nothing jumps out as too awful. Staff were always friendly and helpful and the room itself was comfortable and sleek. Only downside was the location of the hotel, as the nearest train station into Amsterdam city central was not open, making getting around Amsterdam quite difficult. But not really the hotel's fault!

Dear Robbie, Thank you for taking the time to share your review. We are delighted that you found our staff to be always friendly and helpful and that the comfort and sleek design of our rooms met your expectations. Our team takes great pride in providing a welcoming atmosphere and ensuring that our accommodations are up to the high standards our guests deserve. However, we regret to hear that the accessibility of Amsterdam's city center posed a challenge during your stay due to the nearest train station being temporarily closed. We understand the importance of convenient transportation and apologize for any inconvenience this may have caused. Nonetheless, we are pleased that you enjoyed the overall experience at our hotel. We hope that the alternative public transport options, such as the nearby metro stations Overamstel and Spaklerweg, were able to assist you in exploring the beautiful city of Amsterdam with ease. We hope we will have the opportunity to see you again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great stay

Tripadvisor puanı 4.0/5

Cruiser18393765405 TripAdvisor onaylı yorum

Overall the mercure is a great hotel. It's located outside of the city centre but the metro is a ten minute walk and there is a direct line to central. The rooms are modern in design and the shower is hot and powerful. I would say the breakfast is very expensive 25 euros each and although it is nice it isn't worth the cost.

Dear Guest, Thanks for your review about our hotel. We are delighted that you enjoyed the modern design of our rooms and the quality of our shower facilities. Our team works diligently to provide a comfortable and contemporary environment for our guests, and it is great to hear when this has been appreciated. However, we understand your concerns regarding the breakfast pricing. As of May 2022, the buffet breakfast is priced at EUR 21.00 per person, offering a wide selection of warm and cold items, designed to cater to various tastes and preferences. We aim to provide value for our guests with our comprehensive breakfast options, and we're sorry if this did not meet your expectations. Nonetheless, we're pleased that you found our location convenient for accessing the heart of Amsterdam with just a short walk to the metro station leading directly to central areas. It's wonderful to know that our location added value to your stay with us. We are hoping to welcome you back in the future. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

A room with a great view!

Tripadvisor puanı 4.0/5

Mary L TripAdvisor onaylı yorum

A nice hotel in Amsterdam with a great view. The room was quite small but very clean. There was a refrigerator in the room. The bed was comfortable, bathroom was a nice size but no safety bars in the shower. This hotel was not very close to the City Center; had to take a taxi. Breakfast was excellent! Reception staff very friendly and helpful.

Dear Lewis, We would like to thank you for this review about your recent experience in our hotel. We are thrilled that you appreciated the stunning vistas from your room, the impeccable cleanliness, and the amenities such as the refrigerator that contributed to the comfort of your stay. It is also wonderful to hear that you found the bed to be comfortable, which is a testament to our commitment to ensuring a restful sleep for our guests with our high-quality bedding and the option to request additional pillows for your utmost comfort. However, we regret to hear about your concerns regarding the absence of safety bars in the shower and the distance from the city center. Your safety and satisfaction are of paramount importance to us, and we will certainly take your comments into consideration. While our location is indeed a bit removed from the hustle and bustle, we hope the serene views over the river and the convenience of nearby public transport options provided a pleasant balance during your stay. Finally, we are delighted that the breakfast selection met your expectations, offering a variety of warm and cold items to start your day right. Our staff strives to provide exceptional service, and it's gratifying to know that their friendliness and helpfulness made a positive impact on your experience with us. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Couple's weekend away

Tripadvisor puanı 4.0/5

Quest07471809078 Couples - TripAdvisor onaylı yorum

The hotel location is great, just outside of the centre, reachable by metro (10 minutes walk) or tram (25 minutes walk). We used both options and it gives you an idea of the area. We stayed for a long weekend and had a great time. The reception staff are impeccable. The room was great with a lovely view on the 16th floor. We consumed breakfast however that was slightly disappointing. The fresh dishes were nice but for a 4 star hotel some of the produce such as coffee, jams and juices could be of a better quality. For the produce, it is quite overpriced in comparison with other Mercure hotels. Awi, however, the chef who was also helping out in the restaurant made it two perfect mornings for us. The view from the bar is lovely over the water and we would definitely recommend this property for other travellers.

Dear Guest, Thank you for your review about our hotel. We are delighted that you found our hotel's location convenient and that our reception staff provided impeccable service during your stay. The comfort and satisfaction of our guests are our top priorities, and we are pleased that you enjoyed your room and the stunning view from the 16th floor. However, we apologize if the breakfast did not entirely meet your expectations in terms of quality and pricing. At Mercure Amsterdam City, we continuously strive to provide a wide selection of fresh and high-quality items for our guests, and we will take your feedback into consideration as we review our breakfast offerings. Nonetheless, it is great to hear that you had two perfect mornings, thanks to the efforts of our Chef Awi. We also appreciate your recommendation of our property to other travelers, and we're thrilled that you enjoyed the lovely views from our bar overlooking the water. We are hoping to welcome you back in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Did not value our Safety, Beware of staying here

Tripadvisor puanı 1.0/5

stdildine Aileler - TripAdvisor onaylı yorum

Do Not Stay Here. We stayed in this hotel for 4 nights 8/1 - 8/5. The first night was fine, we found the decor to be classy, but a bit outdated and also getting old/worn. On our second day, we had left the room about 10a - 6pm (18:00) for a short rest, left at 7pm (19:00) and returned to our room at 10pm (22:00). As we approached our room, we see the door of our room was Wide Open. The room was dark and we were extremely confused. We were two girls traveling and were immediately disturbed. I went in, turned on the light and searched the room. One room key was sitting on our bed, where we left it. We also had valuables here that were **thankfully** still in the room. We had hoped to refuse maid service to be environmentally conscious - but our bed was made (it was not made when we left at 7pm (19:00). We called the front desk to let them know what happened and asked when the maid service came to our room. They said that the maid service usually leaves at 4pm. When I told them it was dark when we got there - the attendant said "Oh, that sounds scary! I too would be afraid if I walked up to a room like that!" When I later mentioned that we were extremely unnerved that someone random may have come into our room, the attendant chuckled it off and said "oh there is nothing to worry about. ****Our cleaning crew leaves doors open sometimes*****" I explained how that made us feel even worse - but overall, it wasn't a simple matter to us. It made us extremely uncomfortable knowing that our room was open the entire time. My passport was in the room, along with technology and other valuables. They offered to place us in the room next door. We agreed, just to have a slightly better sleep. We moved to the next room over, where there was food trays still outside from room service. The coffee machine was also missing parts. We got terrible sleep that night. On our way out, I let them know that we would at minimum like a refund of one of our 4 nights - as it was their doing for leaving the door open. The attendant told me the manager wasn’t in, but he said they would email me to the email on file and I have yet to hear back. The attendant mentioned he would give us a free drink - but we weren’t interested. He suggested a partial refund - but again, we have yet to hear back. If you value your personal safety and the safety of your belongings, stay somewhere else. They obviously don’t find security important, and you will be the one to pay.

Dear Guest, Thank you for this review about your recent stay. We are deeply sorry to read about the concerns you encountered during your stay, particularly with the security of your room. The peace of mind and safety of our guests are paramount, and it is distressing to learn that an oversight may have compromised this core value. Please accept our sincerest apologies for the unease caused by the room door being inadvertently left open. We understand the gravity of such a situation, especially when valuable belongings are involved, and we regret the distress it has caused you. Furthermore, we are sorry about the shortcomings you faced with the room amenities and service following your room change, including the food trays left outside and the issue with the coffee machine. This is certainly not the standard we strive for, and we acknowledge how these factors can impact one's comfort and rest. Regarding the communication from our front desk team and the handling of your refund request, we offer our apologies for not meeting your expectations of prompt and empathetic customer service. We are reviewing your feedback with our team to ensure our service aligns with the high standards we aim to uphold. We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team. We hope you will return for an improved experience in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Amsterdam şehrindeki tüm otellerimiz

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