Dear Sina, Thank you very much for your feedback. We are delighted that you found our hotel perfect for your Efteling visit and appreciated our central location in Tilburg. It is great to hear that everything was within walking distance for you and your family. We are also pleased that you noticed the care we put into the little details, and that our breakfast left such a lasting impression. Knowing it was the best hotel breakfast you have had in a long time means a lot to us. That said, we are sorry that your email enquiry about the Efteling package did not receive a helpful response before your arrival. Our team is always available to assist, and we regret that we fell short on this occasion. Nonetheless, we are glad that our SMS communication kept you well informed throughout your stay, including the parking arrangements. It is wonderful that your family felt so welcome and that everything met your expectations. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards, Jill Brouwers, Customer Service

Dear Emile J., Bedankt dat u uw ervaring met ons deelt. We begrijpen dat de betalingsafhandeling voor verwarring heeft gezorgd en vinden het vervelend dat dit uw verblijf negatief heeft beïnvloed. Voor aankomst wordt bij niet-voorafbetaalde reserveringen standaard een tijdelijke creditcardautorisatie uitgevoerd ter garantie van de eerste overnachting. We begrijpen dat dit op een creditcardoverzicht als een afschrijving kan overkomen en hadden dit tijdens uw verblijf duidelijker moeten uitleggen. Ook onze excuses voor de geluidsoverlast en voor het veel te vroeg verstuurde sms-bericht over online uitchecken. Dat had uiteraard niet op dat tijdstip mogen gebeuren. Dank voor uw feedback. We nemen dit mee om onze communicatie en service verder te verbeteren. We hope to see you again for a more enjoyable experience. Best wishes, Jill Brouwers, Customer Service

Dear Christopher, We appreciate you sharing your comments with us. Thank you very much for taking the time to share your experience with us in such detail. It is nice to read that you were satisfied with our central location, the spacious room, and the booking and check-out process. We find it all the more regrettable that the room did not meet our standards in several respects. Loose parts, a defective refrigerator, a crooked television, and residue on the floor should, of course, not occur. We will raise these points with our technical team and housekeeping. The late cleaning of the room and the way your request to wait a few more minutes was handled could also have been better. Additionally, we take your feedback regarding personal contact seriously. Our self-service options are intended to make your stay easier and faster, but they should not replace personal contact with our team. To clarify: bathrobes and slippers are included with our Privilege rooms and Suite. These are not standard amenities in our Standard rooms. Regarding the drink vouchers, we would like to state that our bar is open daily and closes at 11:00 PM. We apologize that there was apparently some confusion regarding this during your stay, and that you were consequently unable to use your vouchers. Thank you for your honest feedback. We will take your comments into account to further improve our service and the quality of our rooms. We hope to welcome you back again in the future. All the best, Jill Brouwers, Customer Service

Dear Thorsten, Thank you for taking the time to share your thoughts with us. We are happy you found our hotel stylish and tasteful. It means a lot to us that you enjoyed your room during your stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team regrets the difficulties you encountered with some of our guest services and the clarity of information available, and we are sorry that you felt the price did not align with your expectations. On a positive note, we are pleased you felt comfortable overall. We appreciate that you took the time to share your thoughts with us. We hope to be able to welcome you back in the future. Kind regards, Jill Brouwers, Customer Service

Dear Andrea, Many thanks for your valuable feedback. We are pleased that you appreciated the spacious accommodation and the warm welcome from our team, especially the assistance at reception upon your arrival. It is also wonderful that you found the breakfast to be enjoyable during your family stay. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your experience with the upkeep of the room and certain areas, the departure process, as well as the internet connectivity, is disappointing to hear. Our intention is always to provide a consistently high standard in both services and facilities. Moreover, we recognize that the information about parking costs was not clear, and regret any inconvenience this may have caused. We hope to welcome you back again. Best regards, Katja, Customer Service

Dear Ulrich, We thank you for taking the time to provide us with your feedback. We are glad you had many positive impressions of your stay with us as a family, and we especially appreciate your willingness to recommend the Mercure Hotel Tilburg Centrum. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our housekeeping team always aims to maintain high hygiene standards, and we regret any shortcomings you experienced with the bedding. We are equally sorry that you found the breakfast selection and the service during the morning meal less convenient, especially when options were not sufficiently replenished and when setup made access difficult for children. We also take note of your assessment of the value for money and will keep it in mind as we look to offer an experience that fits every guest’s expectations. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Jill Brouwers, Customer Service

Dear Claudio L., Thank you for your wonderful review! We’re delighted to hear that you enjoyed our friendly team, modern rooms and breakfast buffet. It’s great to know that you had a pleasant stay with us at Mercure Hotel Tilburg Centrum. We look forward to welcoming you back for another enjoyable stay in the heart of Tilburg! Best wishes, Jill Brouwers, Customer Service

Dear, Thank you for sharing your feedback. We’re glad you enjoyed your Efteling package and the convenient surroundings. We are, however, sorry to hear that the cleanliness of your room did not meet our standards. Finding items from previous guests is certainly not the experience we want to provide, and we will address this with our housekeeping team. We appreciate you bringing this to our attention and hope to welcome you and your family again for an improved stay. Best wishes, Jill Brouwers, Customer Service

Sehr geehrte Frau K., vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns sehr, dass Sie unsere zentrale Lage, den freundlichen Empfang sowie Ihr Zimmer mit Kühlschrank und Klimaanlage so positiv bewertet haben. Besonders schön ist es zu lesen, dass Sie mit der Sauberkeit und unserem Team rundum zufrieden waren. Wir bedauern, dass Ihnen der Preis unseres Frühstücksbuffets zu hoch erschien. Unser umfangreiches Buffet bietet eine große Auswahl an warmen und kalten Speisen, frischen Produkten und Getränken. Zusätzlich bieten wir ein Petit Breakfast für 13,50 € an, bei dem Sie fünf Frühstücksartikel auswählen können. Vielen Dank für Ihr wertvolles Feedback. Wir hoffen, Sie bald wieder im Mercure Hotel Tilburg Centrum begrüßen zu dürfen. Mit freundlichen Grüßen Jill Brouwers, Customer Service

Sehr geehrter Herr H., vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen so ausführlich mit uns zu teilen. Es freut uns, dass Sie unsere zentrale Lage, das umfangreiche Frühstücksangebot und die Freundlichkeit unserer Mitarbeitenden positiv hervorheben. Umso mehr bedauern wir, dass Ihr Aufenthalt in mehreren wichtigen Punkten nicht unseren Standards entsprochen hat. Bitte entschuldigen Sie insbesondere die unzureichende Sauberkeit Ihres Zimmers und der öffentlichen Bereiche sowie die von Ihnen beschriebenen Mängel im Saunabereich. Auch die langen Wartezeiten, die zeitweise unbesetzte Rezeption und das nicht funktionierende Kaffeeangebot in der Lobby hätten so nicht vorkommen dürfen. Als Platinum-Mitglied hätten Sie sich zudem auf eine angemessene Anerkennung Ihres ALL-Status verlassen dürfen. Dass Ihre Vorteile nicht proaktiv berücksichtigt wurden und Sie selbst nach einem Upgrade fragen mussten, entspricht nicht dem Service, den wir unseren treuen Gästen bieten möchten. Ihre Hinweise zur Platinum-Ermäßigung, zum Willkommensgeschenk und zur fehlenden Kommunikation nehmen wir sehr ernst. hre detaillierte Rückmeldung liefert uns wichtige Ansatzpunkte, um die Abläufe in den Bereichen Rezeption, Housekeeping und Bar zu verbessern und unser Team hinsichtlich der ALL-Vorteile nochmals gezielt zu sensibilisieren. Wir würden uns freuen, wenn Sie uns bei einem zukünftigen Aufenthalt die Gelegenheit geben, Sie von einem deutlich besseren Erlebnis zu überzeugen. Mit freundlichen Grüßen Jill Brouwers, Customer Service

Dear Natascha, We appreciate your thoughtful review. It truly makes us happy to read that you had such an enjoyable stay with us. We are delighted that you loved our central location, the view of the church, and that our team made you feel so welcome with their friendliness and helpfulness. The greatest compliment we could receive is hearing that you felt at home and would love to return. We sincerely hope to have the pleasure of welcoming you back again soon for another wonderful stay! Jill Brouwers, Customer Service

Dear Stephan, Thank you very much for your detailed review and for your loyalty as an ALL Gold member. We are delighted to read that you had a very pleasant stay with us and that you appreciated our friendly team, extensive breakfast, convenient parking facilities and smooth check-out experience. Your kind words about our staff are especially appreciated and will be shared with the team. At the same time, thank you for pointing out the areas where we can improve. We regret that some furniture in the room and bathroom required attention and have shared your comments with our maintenance team for follow-up. We also understand your frustration regarding the online check-in process and the visibility of Gold member benefits such as early check-in and late check-out. Your feedback has been forwarded to the teams responsible for the Accor app and digital guest journey, as we continuously strive to improve the experience for our loyal members. Thank you again for your valuable feedback. We look forward to welcoming you back for another pleasant stay in the future. Jill Brouwers, Customer Service

Dear Andreas, We thank you for taking the time to provide us with your feedback. We are delighted to hear your stay at Mercure Hotel Tilburg Centrum met your expectations. It’s great to know our rooms provided the comfort your family needed during your trip. We prioritize creating spaces where families can relax together. That said, we regret any confusion around accessing the hotel from the parking garage. Clear signage is important to us, and we’ll review this process to improve clarity for future guests. We look forward to welcoming you back in the future. Jill Brouwers, Customer Service

Dear Sven, Thank you for choosing our hotel. We are thrilled to hear you had such a pleasant stay with us. Our team takes great pride in providing warm welcomes and maintaining comfortable environments. Knowing their efforts contributed to your positive experience means a lot to us. Finally, we’re delighted you enjoyed both our central location and the peaceful atmosphere in your room. Combining urban convenience with quiet comfort is a priority we work hard to achieve. We would be delighted to welcome you back on another occasion. Jill Brouwers, Customer Service

Dear Janina, Thank you for taking the time to share your thoughts. We are thrilled you had such a great stay with us. Our team takes pride in offering comfortable beds and well-appointed rooms. It’s particularly rewarding to hear you appreciated the peaceful atmosphere created by our soundproof windows, allowing you to relax fully during your family visit. It would be our pleasure to have you return on another occasion. Jill Brouwers, Customer Service

Dear Zsuzsanna, We are grateful for the time you took to review your recent visit at our hotel. We are glad to know your overall experience with us was positive. However, we sincerely regret that some aspects of your stay did not meet your expectations. We apologize for the discomfort you encountered and that the value expectations were not fully met. Our team is always available to address concerns during your stay to ensure your comfort. We look forward to welcoming you again. Jill Brouwers Customer Service

Dear Guest, Thank you for taking the time to write this review. It is great to hear that you appreciated our friendly team, breakfast, WiFi, booking experience and overall service during your stay. We are very sorry to read that the cleanliness of your room did not meet expectations, especially regarding the bed and surfaces. Please be assured that this is absolutely not the standard we aim to deliver at Mercure. Your feedback has been shared directly with our housekeeping team for immediate follow-up and corrective action. Thank you for bringing this to our attention. We truly value your feedback, as it helps us maintain and improve our standards. We hope to have the opportunity to welcome you again for a much better experience. Jill Brouwers, Customer Service

Dear S., Thank you for writing a review of your recent visit and for recommending our hotel. We are delighted to hear you enjoyed your time. It brings us joy to know our central location added convenience to your stay. We’re also glad the in-room coffee machine and water feature enhanced your comfort, and you found the fruit basket in the lobby welcoming. We also appreciate your helpful feedback regarding the towel change, recycling options, and the TV board in the room. Please be assured that we will take all comments into account to continue improving our guests’ experience and safety. We look forward to welcoming you back in the future. Jill Brouwers, Customer Service