Mercure Hotel Tilburg Centrum 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 1,096 أراء

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Mercure Hotel Tilburg Centrum - Image 1
Mercure Hotel Tilburg Centrum - Image 2
Mercure Hotel Tilburg Centrum - Image 3
Mercure Hotel Tilburg Centrum - Image 4
Heuvel 37, 5038 CP TILBURG, Netherlands

الوصف

خدمات الفندق الإضافية

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

الإقامات المتوفرة لدينا

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موقع الفندق

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

نظام تحديد المواقع العالمي (GPS):51.557116, 5.090865

الهاتف

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • فندق خالٍ تمامًا من التدخين
قرب الفندق
  • موقف

Bar Mercure Hotel

Take the time to have a drink in our hotel's bar.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  1,096 أراء

تقييم TripAdvisor  4.0/5  890 أراء

Avoid at all cost

ملاحظة Tripadvisor 1.0/5

yvonneo585 تقييم TripAdvisor المعتمد

First time in this particular hotel. First the positive. Very comfortable bed, good bathroom. The downside - I didn't want a digital key on my phone. Previous experience elsewhere has seen me having to traipse back to reception very late at night, when unable to get into my room (as indeed happened to a member of my group on this visit to Tilburg). The receptionist was rude to me and talked to me like I was a naughty three-year-old, saying for one time she'd make an exception but not to expect it again. The room was hideously hot and nothing helped cool it down. Further, the hotel is attached to a multi-story carpark with open sides (you access it from the hotel, and look into it from the corridor). There were men talking loudly in the garage ALL NIGHT, till past 3 a.m. I discovered they were working on a car engine. In the morning when I went down to breakfast, the lift floor was covered with abandoned takeaway food - neither of the ladies at reception bothered to do anything after I told them, and only when another guest told the breakfast attendant some time later, did she go to clean it up. For context, I travel a lot for work, this was my 11th night in Tilburg alone in the last few months, and I'm easily satisfied but this was a truly appalling stay.

Dear Yvonne, Thank you very much for taking the time to share your feedback. We truly appreciate your feedback, and we are very sorry to hear about the issues you encountered during your stay. We take all feedback seriously and are committed to improving our services. We would like to discuss your experience further and investigate the matters you’ve raised. Please feel free to send your contact details to customerservice@mercure-tilburg.nl, and we will get in touch with you directly. We hope to have the opportunity to restore your confidence in our hotel and provide you with a better experience in the future. Looking forward for your e-mail. Kind regards, Özge Tunc, Customer Service

Too bad they do not clean the floors well.

ملاحظة Tripadvisor 3.0/5

Robert C تقييم TripAdvisor المعتمد

Room floor is dirty. I mentioned it a few times but they did not address it. The floors of the room and hallways is not properly vacuumed. For the rest, it was well situated and one can easily go around town from this location. The food and service at the hotel bar was good.

Dear, Thank you for sharing your feedback. We're glad to hear that you appreciated the hotel's location, as well as the food and service at the bar. We sincerely apologize for the cleanliness issue you experienced with the floors. This is not the standard we strive for, and we regret that your concerns were not addressed properly during your stay. We will certainly investigate this matter and ensure it’s resolved. We hope you’ll consider staying with us again in the future, and we’ll make sure your next experience meets your expectations. Kind regards, Ganna El Khatib, Customer Service

This Hotel is Terrific You Will Enjoy Everything About Your Visit

ملاحظة Tripadvisor 5.0/5

N8257IRlynnm Friends getaway - تقييم TripAdvisor المعتمد

From its prime location in the center of all the action in Tilburg, to the comfortable rooms with all the extras to make your visit easy, to the incredible breakfast buffet and other meals and drinks in the bar. Mercure is THE place to stay in Tilburg. Mercure is a quick walk from the train station, just down the street from the concert venue, in the plaza with lots of shopping and some of the best restaurants we have ever dined in. The views are wonderful as well. You will not be disappointed!

Dear, Thank you for your enthusiastic review! We're thrilled to hear that you thoroughly enjoyed your stay at Mercure Tilburg Centrum. It's fantastic to know that you appreciated our prime location, comfortable rooms, and the wide array of amenities available to make your visit effortless. We take great pride in offering a delightful breakfast buffet and a diverse selection of meals and drinks at our bar. It's wonderful to hear that you found them to your liking. Our central location, within walking distance from the train station and close proximity to the concert venue, indeed makes us a convenient choice for travelers. We're delighted that you were able to explore the nearby shopping plaza and experience some of the best restaurants in the area. Thank you for highlighting the wonderful views as well. We aim to provide our guests with a memorable experience, and we're delighted that we succeeded in doing so during your visit. We look forward to welcoming you back to Mercure Tilburg Centrum in the future for another fantastic stay! Warm regards, Ganna El Khatib, Customer Service

Noisy... new restaurant in hotel is bad

ملاحظة Tripadvisor 3.0/5

Walther P تقييم TripAdvisor المعتمد

It was 4 stars (noisy location), but now it is 3 stars. The rooms are the same (still noisy, bring plugs), but the restaurant has changed. Very slow service, inexperienced staff who are not visible (nor a manager), and cold food. Fortunately, there are many other nice restaurants in the area. Breakfast good.

Dear, We deeply regret to learn that your experience with us did not meet your expectations, resulting in a downgrade from 4 stars to 3 stars. I apologize for the disappointing experience you had at our restaurant during your recent stay. Your feedback is invaluable to us as we continuously strive to improve our services and ensure that all our guests have a pleasant stay with us. Providing attentive service and quality meals are priorities for us, and we regret that we fell short on this occasion. I would like to personally assist you further with the issues you encountered during your restaurant visit, as this does not meet the standards we aim to uphold. Could you please provide me with the date and time of your reservation at the restaurant? You can send your response via email to customerservice@mercure-tilburg.nl, and I will ensure that your feedback is addressed promptly and appropriately. Regarding the noise issue, we apologize for any inconvenience this may have caused. As a 4-star hotel nestled in the heart of Tilburg, we are committed to providing our guests with an exceptional experience. For those seeking a tranquil and comfortable retreat, we offer our spacious Privilege rooms located at the rear of our hotel. Our Privilege rooms are thoughtfully designed to offer our guests a serene environment away from any potential noise disturbances. With added amenities such as a filled minibar, , bathrobe and slippers, a bottle of Chaudfontaine water, a premium WiFi voucher, a selection of magazines, and complimentary access to our gym, our guests can relax and enjoy all the conveniences our accommodation has to offer. Once again, I apologize for any inconvenience caused, we value your patronage and hope to have the opportunity to regain your trust in the future. Kind regards, Ganna El Khatib, Customer Service

Mercure restaurant

ملاحظة Tripadvisor 5.0/5

Michelle P تقييم TripAdvisor المعتمد

I ate in the Mercure restaurant and had a lovely truffle pasta dish and warm bread with tapenade and garlic butter sides. The Italian red wine came recommended by Robin, (who served me in the restaurant and made me feel so welcome and comfortable), and the wine was as good as he said it would be. Great friendly staff, good food and wine, enjoyable evening all round. I recommend the hotel and its restaurant and I'll dine there again.

Dear. Thank you so much for sharing your wonderful dining experience at our Mercure restaurant! We're thrilled to hear that you enjoyed our delicious truffle pasta dish and the warm bread with tapenade and garlic butter sides. It's fantastic to know that the Italian red wine recommended by Robin complemented your meal perfectly. We'll be sure to pass along your kind words to Robin, who will be delighted to hear that he made your dining experience welcoming and comfortable. Our team takes great pride in providing friendly and attentive service, and it's fantastic to hear that they contributed to making your evening enjoyable. We're delighted that you had such a positive experience with us, and we truly appreciate your recommendation of both the hotel and the restaurant. We look forward to welcoming you back for another delightful dining experience, and please don't hesitate to let us know if there's anything we can do to make your next visit even more memorable. Kind regards, Ganna El Khatib, Customer Service

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 921 أراء 9/10 الموقع
  • 1,098 أراء 6.8/10 الغرفة
  • 853 أراء 8.7/10 الخدمة
  • 19 أراء 6.9/10 إنترنت
  • 562 أراء 8/10 الإفطار
  • 555 أراء 5/10 مستوى الراحة
  • 430 أراء 7.1/10 مستوى النظافة
  • 222 أراء 2.3/10 القيمة مقابل المال

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جميع فنادقنا في Tilburg

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.