مركيور Mercure سفرنسهوف كولن سيتي 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.6/5 3,462 أراء

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مركيور Mercure سفرنسهوف كولن سيتي - Image 1
مركيور Mercure سفرنسهوف كولن سيتي - Image 2
مركيور Mercure سفرنسهوف كولن سيتي - Image 3
مركيور Mercure سفرنسهوف كولن سيتي - Image 4
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 كولونيا, ألمانيا

الوصف

خدمات الفندق الإضافية

  • فندق من فئة 4 نجوم مع ساحة فناء هادئة في وسط حي Südstadt

  • فندق ميركيور في مدينة كولونيا في شارع Severin

  • طاقم عمل مهذب وودود

  • بوفيه إفطار غني بأطباق باردة وساخنة

  • فندق ميركيور في مدينة كولونيا مع خيارات نقل عام جيدة جدًا

الإقامات المتوفرة لدينا

موقع الفندق

مركيور Mercure سفرنسهوف كولن سيتي

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 كولونيا
ألمانيا

نظام تحديد المواقع العالمي (GPS):50.929514, 6.957017

الهاتف
فاكس +49 221 2013666

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين

RELAX - FOOD, DRINKS & YOU

الاسترخاء - الطعام والشراب وأنت. استمتع بجو غرفة المعيشة المريحة في بار الفندق.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.6/5  3,462 أراء

تقييم TripAdvisor  4.0/5  1,612 أراء

2025 شهادة تميّز

Great stay

ملاحظة Tripadvisor 5.0/5

Odyssey23033209778 تقييم TripAdvisor المعتمد

Stayed here for the Xmas markets, people are obviously quite picky on the other reviews however, the staff were lovely not rude at all, the rooms were clean and tidy as expected. We had no issues with anything whilst staying here and its right next to the Severinstraße tram stop which takes you to the heart of Cologne in 5 minutes. Buy a day ticket on VRS or KVB app for around 9 euros is the best option. You can also walk which is about 15 mins into town which takes you past many shops along the way Hotel was also easy to get to from Koln airport. No complaints from me, would stay here again. Don't always believe the bad reviews, some people complain about anything.

Dear Guest, thank you very much for your kind and detailed feedback. We are delighted to hear that you enjoyed your stay, found the rooms clean and tidy, and appreciated the friendliness of our staff. It is also great to know that you found our location convenient for visiting Cologne and getting to and from the airport. We truly appreciate your positive remarks and hope to welcome you again on your next visit to Cologne. Best regards, Your Mercure Team

Almost 5*... until check-out.

ملاحظة Tripadvisor 4.0/5

johan d تقييم TripAdvisor المعتمد

Very nice hotel. Nice cosy bar with nice, friendly staff. Near to the city center (10min walk) but not in the city center. Rooms are clean and internet works as it should work. Breakfast is fine with plenty to choose from. We were there for an exhibition and it is extremely convenient when you have to go to the koelnmesse. Just next to the hotel is the tram line and you're only 3 stops away from the messe, so no traffic jams if you want to go in that direction. I would have given 5 stars, until we checked out... We gave our credit card details in advance to arrange the costs at the bar and rooms were prepaid so normally it should have gone very smoothly. Unfortunately it took 30(!) minutes to check out. I don't know what they had to do or what was wrong but we were given several documents to sign, the girl at the reception made a mistake so we had to resign the same document, she couldn't find her stapler,... it was chaos! If it wasn't for the check-out it would have been a perfect stay but our last expercience in the hotel brought it down. I would come here again (mainly for the easy travelling to the koelnmesse) but I hope they improve their check-out procedure.

Dear Guest, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our hotel, the cosy bar, the friendly staff, and our convenient location near the city center and Koelnmesse. We sincerely apologize for the delays and confusion during your check-out. Your experience does not reflect the standard we aim to provide, and we will review our check-out procedures and staff training to ensure smoother and more efficient service in the future. We truly appreciate your understanding and your kind words about your overall stay, and we would be very pleased to welcome you back on your next visit. Kind regards, your Mercure Team from Cologne

AVOID

ملاحظة Tripadvisor 1.0/5

mariamQ3121CS العائلات - تقييم TripAdvisor المعتمد

Lack of service from staff shocking. Staff simply rude & unhelpful. Wish I had researched more as I would not have entertained this place.

Dear Mariam, We’re very sorry to hear about your experience. This is certainly not the standard of service we aim to provide. Your feedback regarding staff attitude and service has been noted, and we will address it internally to prevent such issues in the future. We apologize for the negative impression and hope to have the chance to restore your trust. Kind regards, your Mercure Team from Cologne

Not the best 4 star hotel I've stayed in

ملاحظة Tripadvisor 1.0/5

TinaY197 تقييم TripAdvisor المعتمد

Lobby looks lovely..but rooms need updating..woodchip wallpaper..smell of drains throughout..and sink and loo not clean...we never had our milk replenished but that's ok because no cups either...the hotel is abit out of town just a bad experience overall

Dear Tina, Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the room condition, cleanliness, and amenities, and we will review these points carefully to improve our services. Your experience is important to us, and we hope to have the opportunity to provide a better stay in the future. Kind regards, your Mercure Team from Cologne

Great staff

ملاحظة Tripadvisor 5.0/5

Gerry C تقييم TripAdvisor المعتمد

I already submitted a review for this hotel but it seems to have goe to another hotel unfortunately. We stayed here for 4 nights for a special occasion. We had 3 rooms for 5 siblings. Hotel was perfect for our stay. Cathedral river and all city attractions easily accessible by walking. The staff throughout the hotel were great . Special word for Tamara and Michael in the bar. We ended each of our days in the bar and were so happy with service and atmosphere. Rooms were spotlessly clean and well serviced. Great experience and would love to come back in the future

Dear Gerry, Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you and your siblings enjoyed your stay and that the location made exploring Cologne so easy. It’s fantastic that Tamara and Michael made your evenings at the bar so memorable—we’ll be sure to pass on your kind words. We look forward to welcoming you back for another great experience in the future! Best regards, your Mercure Team from Cologne

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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منشآتنا الأخرى القريبة

جميع فنادقنا في كولونيا

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.