مركيور Mercure سفرنسهوف كولن سيتي 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 3,378 أراء

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مركيور Mercure سفرنسهوف كولن سيتي - Image 1
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مركيور Mercure سفرنسهوف كولن سيتي - Image 4
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 كولونيا, ألمانيا

الوصف

خدمات الفندق الإضافية

  • فندق من فئة 4 نجوم مع ساحة فناء هادئة في وسط حي Südstadt

  • فندق ميركيور في مدينة كولونيا في شارع Severin

  • طاقم عمل مهذب وودود

  • بوفيه إفطار غني بأطباق باردة وساخنة

  • فندق ميركيور في مدينة كولونيا مع خيارات نقل عام جيدة جدًا

الإقامات المتوفرة لدينا

موقع الفندق

مركيور Mercure سفرنسهوف كولن سيتي

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 كولونيا
ألمانيا

نظام تحديد المواقع العالمي (GPS):50.929514, 6.957017

الهاتف
فاكس +49 221 2013666

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين

RELAX - FOOD, DRINKS & YOU

الاسترخاء - الطعام والشراب وأنت. استمتع بجو غرفة المعيشة المريحة في بار الفندق.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  3,378 أراء

تقييم TripAdvisor  4.0/5  1,596 أراء

Standard Conference Hotel

ملاحظة Tripadvisor 3.0/5

RichardP582 تقييم TripAdvisor المعتمد

The hotel is in a good central position and parking in the Garage is easy. We attended a conference which was fine. The only issue was the beamer was old and the sounds was poor. But I guess that could have been down to the organizor. The bar area is nice and we have a very nice cold meat plate. The rooms were fine, clean and fit for purpose.

Dear Guest, Thank you very much for your detailed feedback! We’re pleased to hear that you appreciated our central location, convenient parking, and enjoyed your stay during the conference. It’s great to know you liked the bar area and the cold meat plate, as well as the cleanliness and comfort of the rooms. Regarding the beamer and sound issues – thank you for pointing this out. While technical equipment is often provided by the event organizer, we will certainly look into how we can better support these aspects in the future to ensure a smoother experience for all guests. We hope to welcome you back soon – whether for business or leisure! Kind regards, your Mercure Team from Cologne

Ok stay but choose a courtyard room

ملاحظة Tripadvisor 3.0/5

Julie060804 تقييم TripAdvisor المعتمد

It's an average hotel in need of some refurbishment. Public areas tired. Some rooms overlook the railway line and it's very noisy. We had a two night stay. The team kindly moved us to a courtyard room on the second night. We had a superior room. Great shower and useful to have a fridge. We didn't eat at the hotel but the breakfast smelled good. The hotel is a flat walk of approximately 25 minutes from the railway station. Plenty of bakeries, cafés and a supermarket near the hotel.

Dear Julie, Thank you for your feedback! We're glad to hear that our team could accommodate your request for a quieter room and that you enjoyed the shower and in-room amenities. We appreciate your comments about the hotel's condition and will take them into consideration. It's great to know you found the location convenient with nearby cafés and shops. We hope to welcome you again in the future! Kind regards, your Mercure Team from Cologne

Nice hotel reasonably priced centrally located in an ideal location for exploring the old town

ملاحظة Tripadvisor 4.0/5

patncolin تقييم TripAdvisor المعتمد

Nice hotel centrally located in an ideal location for exploring the old town. The rooms were fairly standard in nature but well equipped and the staff we had interaction with were all very friendly. The breakfast here were very good too The hotel had parking too which was not too bad , but bee aware if you are driving that Cologne has a clean air zone that requires a badge to be displayed on your vehicle . The process for which is not simple

Dear Guest, Thank you for your review! We're glad you enjoyed the hotel's central location and that you found the rooms well-equipped and the staff friendly. It's also great to hear that you liked the breakfast. Thanks for mentioning the parking and clean air zone requirement—it's helpful for future guests! We hope to welcome you back soon! Kind regards, your Mercure Team from Cologne

Central location - good quality hotel

ملاحظة Tripadvisor 4.0/5

CathYorkshire تقييم TripAdvisor المعتمد

Good location with easy public transport access to and from the airport ( tram stop is literally adjacent to the hotel ) and it is a relatively short walk into the centre of the city. Comfortable rooms and decent buffet breakfast or there are plenty of cafes locally if you prefer to eat out.

Dear Guest, Thank you for your positive feedback! We're delighted to hear that you enjoyed our central location with convenient public transport connections and a short walk to the city center. It’s great to know you found the rooms comfortable and appreciated the breakfast options. We hope to welcome you back for another enjoyable stay! Kind regards, your Mercure Team from Cologne

Decent hotel but awful front desk staff

ملاحظة Tripadvisor 2.0/5

starflyergold تقييم TripAdvisor المعتمد

This was a rather peculiar stay at a mid level Mercure as Accor Diamond member. Check in I had booked two rooms for one night in my name (with my friend's name entered into the booking as requested on the website). When I arrived they could not find the booking. This never happened to me before. It turned out once the reservation number was dug out, that the Accor system had changed the name of the reservation to my friend's name. Very bizarre, it was clearly booked with my details, being logged into the Accor system. As I said to the front desk agent, nothing surprises me any longer with Accor IT which she wholeheartedly agreed with. So we are not alone battling the idiosyncratic Accor systems. She got it but not everyone in this hotel did, more about that later. The rooms booked were: a suite and a privilege room. They upgraded the second room to a suite too, which was very agreeable. Rooms The suites are all on the fifth floor which is only accessible via stairs from the fourth floor. Somewhat odd but this is a rather old building. The suites (identical) very spacious, with separate bedroom (with those stupid Germanic single duvets), living room with sofa and dining table, a talk area and a kitchen cupboard (mine was locked the other room's wasn't). It also featured a large enough bathroom with a shower only. I thought it was strange that the shower only had a shampoo dispenser but no shower gel. The mini bar was stocked with a solitary small bottle of water. The suites also come with a balcony. Location The hotel is easily located by car (24h = €29). A suburban train station is right next to it and the Cologne cathedral is a brisk 17 minute walk away. Breakfast Not included in the rate (a steep €28 for a Mercure) was decent. Germany does good breakfast usually. Checkout This is where it all fell apart. The front desk agent insisted that the reservation was in my friends' name so those points would not count for me. I tried repeated to explain (and showed him on the app the correct reservation) that he was wrong. He insisted that the name could not be changed (there was nothing to change as I had booked two rooms in my name and just noted my friend's name in the reservation). A manager was requested but refused to talk to me, remaining in the back office. So a lengthy back and forth ensued which was just beyond ridiculous. That Germanic insistence that it is the guest's fault (a premium guest at that) and not theirs does not sit well with me. Especially coming from a staff member who was still in nappies when I was already Platinum member with Accor, then the highest level. Eventually they relented (not without making a big spiel how they were doing me a favour) and a single bill in my name was issued (of course initially with my name being wrong). You could not make this up. A shame that a single ill trained staff member ruined the entire stay.

Dear Guest, Thank you for sharing your detailed feedback regarding your recent stay with us. We greatly value your loyalty as an Accor Diamond member and are genuinely sorry to hear about the challenges you faced during your stay. We are pleased to learn that you appreciated the room upgrade to suites and found the location convenient. It's also good to know that the breakfast met your expectations, though we understand your concerns regarding the price. However, we sincerely apologize for the issues encountered during check-in and, particularly, at check-out. We regret the confusion caused by the reservation system and the difficulties in resolving the matter regarding your loyalty points. Your frustration with the lack of communication from our management and the handling of the situation by the front desk is understandable and does not reflect the high standards of service we aim to provide. Rest assured, your feedback will be shared with our team to ensure better training and support for our staff in handling such situations more efficiently and courteously. We hope you’ll consider staying with us again in the future so we can provide you with the flawless service you deserve. Best regards, your Mercure Team from Cologne

بالاشتراك مع TripAdvisor

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جميع فنادقنا في كولونيا

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.