فندق وريزيدنتس مركيور Mercure فرانكفورت ميسي 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 491 أراء

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فندق وريزيدنتس مركيور Mercure فرانكفورت ميسي - Image 1
فندق وريزيدنتس مركيور Mercure فرانكفورت ميسي - Image 2
فندق وريزيدنتس مركيور Mercure فرانكفورت ميسي - Image 3
فندق وريزيدنتس مركيور Mercure فرانكفورت ميسي - Image 4
Voltastr. 29, 60486 فرانكفورت/مين, ألمانيا

الوصف

خدمات الفندق الإضافية

  • يدعوك مطعمنا وردهة الحديقة الكبيرة لدينا للاسترخاء

  • موقع مثالي لميسي فرانكفورت وأفضل خطوط النقل

  • الاسترخاء - المأكولات والمشروبات وأنت - مفهوم كرم الضيافة المريح لدينا

  • 88 شقة مع مطبخ صغير لإقامة طويلة في فرانكفورت

  • 450 مساحة ركن سيارات داخلية مقابل رسم لسهولة ركن في الفندق

الإقامات المتوفرة لدينا

موقع الفندق

فندق وريزيدنتس مركيور Mercure فرانكفورت ميسي

Voltastr. 29
60486 فرانكفورت/مين
ألمانيا

نظام تحديد المواقع العالمي (GPS):50.116781, 8.638955

الهاتف
فاكس +49 69 79261606

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

RELAX FOOD DRINKS AND YOU

دلِّل نفسك بالمأكولات المحليّة الشهية والأطباق العالمية الكلاسيكية في مطعم "twenty9" الذي يتميز بتصميم عصري. يُعتبر لاونج الحديقة المتصل واحةً خضراء مثالية للاسترخاء بعد العمل.

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تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  491 أراء

تقييم TripAdvisor  3.5/5  868 أراء

Fantastic

ملاحظة Tripadvisor 5.0/5

938joycek تقييم TripAdvisor المعتمد

My daughter and grandson stayed here for Euros, lovely big room, brekkie was so good. However my grandson took a seizure at the Fanzone, the staff were amazing allowing us a late check out not charging and honestly taking care of us all. Thank you so much, your employers should be so proud.

Dear 938joycek, On behalf of my entire team as well as on a personal note, I would like to thank you for the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome your daughter, your grandson and perhaps you as our guest. Best regards, Mathis Matlé, General Manager

Slow service

ملاحظة Tripadvisor 4.0/5

jean w تقييم TripAdvisor المعتمد

Last day at this hotel today, the rooms are clean and comfortable, the garden space is lovely, a bit of a walk to town but there are frequent trams, Downside is the bar/restaurant in the evening, not sure if short staffed but the few nights we spent in there were an absolute shambles, slow service, forgetting orders, tables cluttered. Now I know the Euros are on so surely they could have brought in more staff, although the staff who were on were so disorganized it was very poor, letting the hotel down

Dear 90JeanW, I sincerely apologize for the problems regarding the bar and restaurant service that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

Maret is a great staff

ملاحظة Tripadvisor 5.0/5

Jing P تقييم TripAdvisor المعتمد

The front desk staff are extremely kind and helpful. In particular, Maret is very very kind. As a foreigner who comes to Frankfurt for a conference but does not have an adaptor for chargers, Maret lent his own charger to me several times. I really appreciate it. He is such a kind and hard-working staff.

Lieber jingp911, Ihr Feedback ist eine besondere Auszeichnung und ein Höhepunkt eines Tages, an dem wir Gastgeber sein dürfen. Über die Bestnote freuen wir uns sehr und werden das Lob für unseren Service und insbesondere für den Kollegen sehr gerne weiterleiten. Sie werden sich wie ich darüber sehr freuen. Schön, dass Sie sich bei uns rundum wohl gefühlt haben. Gemeinsam mit meinem Team freue ich mich auf Ihren nächsten Besuch, der hoffentlich nicht allzu lange auf sich warten lässt. Mit besten Grüßen, Mathis Matlé, General Manager

Disappointing Stay

ملاحظة Tripadvisor 2.0/5

evelynmL6913GY تقييم TripAdvisor المعتمد

I recently stayed at the Mercure Hotel & Residenz Frankfurt Messe and was thoroughly disappointed with my experience. Upon arrival, I encountered a disorganized front desk with no queuing system and I was skipped even though I was waiting patiently. When I was finally attended to, the receptionist informed me that breakfast was not included and quoted 21 euros per day. I decided to eat breakfast elsewhere during my stay. Several issues arose during my stay. The housekeeping dial on the phone didn't work, and when I needed my coffee station replenished, I was sent back and forth between the reception and the restaurant. The staff were unhelpful, particularly one receptionist who was reluctant to assist me and directed me to the restaurant repeatedly. Given that the IMEX tradeshow was in town, I was shocked by the poor level of service. When checking out, I faced further frustration with the billing process and felt disrespected when the card terminal was taken away from me before I had finished. As a loyalty program member and frequent traveler, I have never been treated so poorly. I will avoid Mercure hotels in the future unless necessary. Disappointing is an understatement.

Dear evelynmL6913GY, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

Disappointing

ملاحظة Tripadvisor 2.0/5

Philip13579 Couples - تقييم TripAdvisor المعتمد

Booked this Mercure hotel exclusively due to its sauna, in spite of several other, better priced Mercure hotels in Frankfurt. Phoned to have the sauna confirmed the day before. In spite of this, saune “out of order” on arrival. Room was extremely hot, even though radiators were off/cold. Aircon delivered no cooling. Had to” sleep” without bed linen and with open window on New Years eve with surrounding fire work all night. NOT a pleasant sleep experience. Expensive underground parking, where the pay machine did not accept any of my 3 credit cards - reception could not accept payment for parking. Had to go and cash money to get out. Otherwise, it was a nice room and the breakfast was excellent.

Dear Philip, I sincerely apologize for the problems regarding the sauna and the heating that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

بالاشتراك مع TripAdvisor

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منشآتنا الأخرى القريبة

جميع فنادقنا في فرانكفورت/مين

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.