Pullman Cannes Mandelieu Royal Casino

Dear Mr CURRIE, All my team joins me to thank you for your nice feedback. Every morning we take the time to share the messages of our guests. Your message is a real source of inspiration and motivation for all of us and we look forward to seeing you again for the second times at the Pullman Cannes Mandelieu. Best regards. Marie Voyer Guest Experience Manager

Dear Olivier, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Regarding our American buffet breakfast, we are very surprised by your comment because we offer a very varied and complete choice with quality products. Indeed, it consists in particular of an assortment of pastries, fresh breads and cereals, with organic jams, pancakes, madeleines and homemade cakes. We also offer a wide selection of fresh fruit and vegetable juices as well as regional and seasonal organic fresh fruit, hot drinks, eggs, salmon, gluten-free, detox, well-being, etc. Also, we always do our best to refill the buffet as quickly as possible, but it is true that at certain peak times, it may take us a little longer. We thank you for your understanding. In addition, rest assured that our team ensures the cleanliness and hygiene of the premises by carrying out daily checks on different occasions. Nevertheless, some of our hosts may sometimes prove to be less respectful of the work provided by our teams and may dirty common areas. We are sorry, this is beyond our control and we are always doing our best to remedy it quickly. Finally, we are delighted that you appreciated the efficiency and friendliness of our reception team, valets and chambermaids, we will not fail to pass on your compliments to them. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards. Marie VOYER Guest Experience Manager

Dear Nenad, Thank you for your message following your stay at the Pullman Cannes Mandelieu. We are sorry if your experience did not meet your expectations. Also, the deckchair service is chargeable as is the case in all 4* hotels on the Côte d'Azur. Of course, as a hotel guest you benefit from a preferential rate in low and high season. Nevertheless, we are lucky to benefit from an exceptional location "on the edge of the sea" which allows you if you prefer to settle on the public beach and enjoy the heated swimming pool with free access and the beach. This is now part of the public domain with the law on the coast, which is why we only operate the part in front of the hotel for the pitches on the sand and the other part, on the hotel property. Hard. Regarding the glass barriers around the pool, it is a legal obligation for the safety of children and now mandatory, even for private pools. Also, we are very surprised by your remark about the food in the restaurant because we usually get a lot of compliments. The Chef chooses for you the best products, organic, local and seasonal, in order to offer you a Mediterranean cuisine with slightly Asian accents. Do not hesitate to send us your comments in more detail, we will do our best to answer them. Despite this, we are delighted to read that you particularly appreciated your check-in and your sea view room. We hope to have the chance to welcome you again. Best regards. Gilles ELISSALDE General Manager

Dear Guest, What a pleasure to read you! Thank you for these nice compliments. Indeed, we are just in the middle of the French Riviera, close to everything but still in a restful area. We are pleased that you enjoyed your stay thanks to our location “on the edge of the sea”, to our comfort of room with private terrace and to our dedicated staff. Regarding the beach, it is true that the sunbeds require a supplement, as all others 4* hotels on the French Riviera. As hotel guest, you benefit from preferential rates and it start at only 25€ per day in high season. We strive to provide you the best services, so if we can, stay assured that we will find you a sunbed. However, if you prefer, you can also sit on the public beach and enjoy our pool and free access to the beach. We are looking forward to have the pleasure to welcome you back soon at the Pullman Cannes Mandelieu. Best regards. Gilles ELISSALDE General Manager

Dear Client, Thank you for your message, although we are very surprised. Indeed, we are delighted to benefit from a unique location "on the edge of the sea" in the Cannes basin just 10 minutes from La Croisette as stipulated on all the websites. Our team of valets is at your disposal to order taxis and you can even benefit from preferential rates with our “private driver” partners. Also, we would like to correct you, you had booked a classic room with partial sea view and not a suite. We are again very happy that you liked it. When you came to the restaurant, you sat down and demanded to be served when the service at the restaurant was over. We wanted you to be pleasant when taking your order and to serve you quickly. We have served you the starter. Then, you then decided to cancel a first course after 10 minutes, and when we brought the rest of your order to you 10 minutes later, you got up and decided not to eat the end of your meal . It is normal for you to be charged for this. In addition, faced with your dissatisfaction, you also wished to extend your holidays with us. It would have been with great pleasure, but as you knew since we informed you that morning, we were full. Indeed, the weekend of July 14th is a period of high tourist influx on the French Riviera. My team and I remain at your disposal. Wish you a lovely day. Best regards. Gilles ELISSALDE General Manager