ibis Cannes Plage La Bocca

Dear Mr&Mrs RODE, Normally, we start our answer by thanking our guests to have taken the time to do a review. Unfortunately, this time, and for the first time in my life, I’ll not start by that. I prefer, instead, to explain to the futur readers of this answer, the all situation, that you prefered not to tell. In fact, we contacted you one week before arrival by our OFFCIAL EMAIL ADRESS, to explain you that your credit card was not working for the guarantee, and that we need a new one to can guarantee your booking. As we did to all the guests in the same situation. After that, we started to receive e-mails no stop by yourself, saying that « was not normal to ask for a credit card», « that you have chosed a higher price to do not pay in advance but directly at the hotel », « that was outrageous » etc… Seing your e-mails, and feeling by your writing that you were upset, my colleague asked me to call you directly and explain to you why we were asking a new credit card. So, then I called you by the OFFCIAL PHONE NUMBER from the hotel. By the way, you answered very nicely, saying phrases like « nice to meet you », and then, as nice as you, I explained that : « we are calling you, because in the mail you have received, we’re not asking for a payment, you can pay directly to the hotel as expected, but we need only a credit card valid for guarantee, because we’re in a congress time, and all the bookings not guarantee are cancelled, and you could loose your room. ». Explaination, that you don’t want to ear and then you started to call us « swindlers », etc. Asking how could you be sure that we are the « real ones », and at one point of the conversation, you said « anyway, we’re having a empty conversation, and I will give you nothing ». Then, me and my colleague, already tired of trying to explain the situation (we asked the same thing to hundreds of other guests every day, and we never had a problem like this one), and also of your emails without ending, where you say, « that we are not normal » « that we’re scammers » etc., we cancelled the booking, as informed on the booking policy « All reservations must be guaranteed with a credit card valid at the date of the start of your stay, unless otherwise specified. », Then we continued receiving your e-mails no stop, I tried, by mail, to explain you the situation again and again, but then you prefered to start to call me “manic”, sayind that I was in a « bad mood day » , when I was only doing my job. Anyway, at a point you understood that I will not making your reservation back, because I even ask you to book a room in an other hotel, giving that our relationship was already complicated in afar. And then, you forgot the scammers things, and you send me even the photo of your credit card, but, I’M SORRY, I’M NOT TAKING GUESTS WHO DON’T RESPECT ME AND MY WORK, BACK AGAIN. Then you called ACCOR, ACCOR called me, and I explain them that, it’s simple : « MY TEAM ACTUALLY IS AFRAID TO WELCOME THIS GUEST, SO PLEASE FIND HIM ANOTHER SOLUTION IN CANNES ». Then, no more returns. So, I was very happy, that this sketch was ended. I meant… a normal person, will understand the situation and change of hotel, right ?! Especially when the MANAGER is a « maniac ». And then… WHAT A SURPRISE !!! even after all that situation, you wanted to come to this HOTEL, anyway ?! You made a reservation by BOOKING.COM, with your wife name, so we will not reconize and cancel the booking again. And after all that, you camed like if it was nothing and you dare to do a review. In Cannes, there’s so many hotels… why ours ? Sincerely, I’m sorry, but these actions are very questionable. Honestly, all this situation is very SAD, it’s because of this kind of useless altercation, that nobody wants to work in jobs like receptionnist, hostess, waitress and others. So, I’m maybe a « BAD MANAGER » how you say, but in the middle time, I protect the interest of our hyrarchy, but MOSTLY, I protect MY TEAM from mean, disrespectful, aggressive people. And I’m very proud of saying it. Maybe I could loose my job because of this, but at least I’m going to sleep soundly, because I do all my best, every single day to finish with this agressions/harrassment, only because we’re doing our job and following the procedures requested by our hierarchy. Carla COSTA/ The hotel manager

Dear Brutho, Thank you so much for your amzing note 😍 We very much appreciate your feedback and we are sure that this comments will serve as an encouragement to all of our staff . Best regards, Carla Costa/Direction

Dear guest, Thank you so much for your beautiful comment and note. Our team work very hard to give you the most confortable and nice stay. The reconstrucion on the main street as finished and our town it's very beautiful now. We hope you can to come once again to see the end of the works. See you soon! J.F.BOUCHÉ/Directeur

Dear Guest, Thank you so much for your comment after your stay. Our rooms are standard rooms, they've 13m². In fact, in the morning with the breakfast, the check-out's and the cleanning staff, the lift it's a little bit occupied. We hope after all to see you again. Best regards, J.F.BOUCHÉ/General manager