Novotel Milano Nord Ca Granda bintang 4

Milan is one of out main destinations in Italy. Milan is great unfortunately the hotel was not. We booked for three nights, the employee looked at the system and said „two nights?“. The breakfast was disappointing for a 4 Star hotel. The only vegetables were tomatoes. There were no cut fruits exzeptionell pineapples. Oranges weich you have to peel yourselves were only available once. The atmosphere was like being in a canteen. One of the lifts were not in order and remained out of order throughout the day. As a Gold Member I am entitled to a welcome drink and a Upgrade. I did not get any. I would not even way that the staff tried to be friendly. We booked and paid for the parking when we checked in. When we checked out, we were asked to pay 54€ for the parking. We declined because we paid for it and it was stated as well in our booking confirmation. If i were to revisit Milan I would look for a better hotel which treats guests better and understand what it means to be a Member.

3 nights booked via Groupon. Supposed to be 4*, but more 3*. The pool was closed and the gym available for an hour providing it is booked in advance. The room was basic. The lifts were unreliable with at least one out of order so we used the stairs. The safe in our room didn't work. Paper cups for limited tea, coffee and small sachets of milk. Restaurant open from 7pm for dinner, but expensive. Certainly would not recommend, The staff had limited English language therefore we were unable to ask for recommendations where to eat outside of hotel. Even when we went to explore, most bars don't open until 7pm but we weren't advised. Continental breakfast was on offer with some hot food. My daughter had scrambled egg during our first breakfast. Within half an hour was vomiting and sweating. Spent 30 euros from pharmacy to calm tummy and stop sickness, but it meant that our time was spent in hotel room instead of making most of the City. The hotel often smelt of cigarette smoke and inside stairwell smelt of urine. This is more of a business hotel.

We stayed for a long weekend . The hotel is very nice , the rooms were large with high ceilings and nicely decrated as was the rest of the hotel . Breakfast was very nice great selection and very nice staff . The reception were very nice and very helpful , answering any questions we had . But one member of staff called Markita in reception when above and beyond the call of duty , she was fantastic . We will certainly reccomend this hotel to all our friends .

What a beautiful start to our trip in Europe. The staff was very warm and welcoming. It is nearby the tram and just a few minutes away from the city center. The food is delicious and the room and facilities are nice. The price is reasonable and worth it.

We paid full price at around 235 euros per night!!!! We were assigned to room 504 located next to the 3 lifts /elevators' motors and the mechanical shafts were the water pumps activate intermittently. A nightmare cacophony unacceptable unethical and illegal. We complaint and we were moved to a quieter room. The hotel is old celebrating 31 years at the date we were there, needs a serious rehabilitation for 4 stars hotel at 235 euros per night. The breakfast is good and compensate somehow for our deception. The staff is nice and cooperative. Avoid room 504 and wait till the hotel is refurbished Charles