Novotel Rayong Rim Pae Resort 4 étoiles

Note Avis clients (Note ALL) 4.5/5 1 177 avis

Novotel Rayong Rim Pae Resort - Image 1
Novotel Rayong Rim Pae Resort - Image 2
Novotel Rayong Rim Pae Resort - Image 3
Novotel Rayong Rim Pae Resort - Image 4
4/5 Moo 3, Pae Klaeng Kram Road, CHARK PONG KLAENG, 21190 RAYONG, Thaïlande

Description

Les plus de l'hôtel

  • Deux sublimes piscines extérieures

  • Centre de remise en forme et spa

  • Deux restaurants ouverts toute la journée

  • Gâtez vos enfants chaque jour avec le forfait MyKids

  • Savourez de délicieuses boissons avec le forfait MyGlass

Nos hébergements

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Localisation de l'hôtel

Novotel Rayong Rim Pae Resort

4/5 Moo 3, Pae Klaeng Kram Road, CHARK PONG KLAENG
21190 RAYONG
Thaïlande

GPS:12.631469, 101.542163

Téléphone
Fax +66 33 010 111

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.5/5  1 177 avis

Note Avis clients 4.0/5

Christophe C. En couple - Avis confirmés ALL

Hôtel parfait , mais manque de transats , et wifi mauvaise à côté de la piscine. Rien n'a été amélioré sur ces sujets depuis l'année dernière.

Dear Mr.Christophe C., Thank you very much for sharing your feedback and for returning to stay with us again. We are pleased to hear that you found the hotel well located and enjoyed a comfortable stay. At the same time, we sincerely apologize for the inconvenience caused by the limited number of sun loungers and the poor Wi-Fi connection around the pool area. We understand your disappointment, especially as you noted that these areas have not improved since your last visit. Please be assured that your comments have been shared with our management and technical teams, and we are actively reviewing solutions to enhance both facilities for our guests. We truly appreciate your honest feedback, as it helps us focus on the areas that matter most. We hope to have the opportunity to welcome you back again and provide a noticeably improved experience. Warm regards, Supichaya Chumruedee Front Office Manager

Note Avis clients 1.5/5

Emmanuel B. En couple - Avis confirmés ALL

​Séjour très décevant de 5 jours. Nous occupions la chambre 217 : vendue comme une Garden View, elle n'offre en réalité qu'une vue sur un mur. Elle est de plus collée au local technique du personnel, ce qui la rend bruyante dès le matin. L hôtel organise des séminaires au détriment des autres clients. ​Le repos est inexistant. Si le DJ du premier soir s’est arrêté à 22h, la nuit suivante a été un enfer . Comme convenu par le petit papier glissé sous notre porte , la musique s'est arrêté à minuit et demi, se terminant par un cache-cache hurlant des séminaristes dans les couloirs jusqu'à 2h-2h30 du matin. Aucune intervention du personnel pour ramener le calme. ​En vérifiant les avis, ce problème exact était déjà signalé en 2023. Il est clair que l’établissement privilégie le remplissage et l'événementiel au détriment du respect des clients. La direction ignore sciemment les critiques récurrentes.

Dear Ms.Emmanuel B., Thank you very much for taking the time to share your detailed feedback. We are truly sorry to learn about your disappointing experience during your recent 5-day stay with us, and please accept our sincere apologies for the inconvenience and frustration you encountered. We deeply regret that the Garden View room assigned to you did not meet your expectations, particularly regarding the view and its proximity to the staff technical room, which caused unwanted noise. This is certainly not the level of comfort and transparency we aim to provide our guests. Most importantly, we sincerely apologize for the disturbance caused by seminar-related activities and noise during the late hours. We fully understand that peace and rest are essential parts of a relaxing stay, and we are very sorry that the situation was not properly managed by our team, especially the lack of timely intervention to restore quiet during the night. This is a serious concern, and we acknowledge your disappointment, particularly as you noted that similar issues have been reported in the past. Please be assured that your comments have been escalated to senior management for immediate review. We are readdressing our event management policies, room allocation near event areas, and night-time supervision procedures to ensure a better balance between hosted events and the comfort of our in-house guests. Your feedback is taken very seriously and will not be ignored. Once again, we truly regret that we failed to provide you with the restful and enjoyable stay you deserved. We appreciate your honesty, as it helps us identify areas where we must improve. Should you be willing to give us another opportunity in the future, we would welcome the chance to restore your confidence and provide a far better experience. Yours sincerely, Supichaya Chumruedee Front Office Manager

Note Avis clients 5.0/5

Bernard H. En couple - Avis confirmés ALL

Nous sommes retournés dans votre hôtel 25 ans avec notre premier séjour et votre accueil et services ont été à la hauteur de nos souvenirs. Nous y retournerons avec grand plaisir.excellent service. Merci à tout votre personnel.

Dear Mr.Bernard H., Thank you very much for your heartfelt review and for choosing to stay with us again after so many years. We are truly honored that your recent experience lived up to your wonderful memories from your first visit 25 years ago. We are delighted to hear that you found the hotel very comfortable and that our staff provided highly competent and excellent service. Your kind words about our team mean a great deal to us and will be shared with all staff as encouragement. It is always a pleasure to welcome back our loyal guests, and we sincerely look forward to welcoming you again with great pleasure in the future. Warm regards, Supichaya Chumruedee Front Office Manager

Note Avis clients 4.0/5

Olivier V. En couple - Avis confirmés ALL

Expérience positive. Point négatif, grande instabilité du wifi.

Dear Mr.Olivier V., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are pleased to hear that you had a good overall stay and a positive experience at our resort. At the same time, we sincerely apologize for the inconvenience caused by the unstable Wi-Fi connection in your room. We understand how important reliable internet access is, and your comment has been shared with our technical team as we continue to work on improving our network coverage and stability. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Warm regards, Supichaya Chumruedee Front Office Manager

Note Avis clients 4.5/5

Olivier G. En famille - Avis confirmés ALL

Un petit qu’on de paradis, il faudrait plus de chaises longues

Dear Mr.Olivier G., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you consider our resort a “little slice of paradise.” Your feedback truly motivates our team. We also appreciate your suggestion regarding additional deck chairs and will certainly take this into consideration as we continue to improve guest comfort around our pool and beach areas. We hope to have the pleasure of welcoming you back again for another relaxing and enjoyable stay. Warm regards, Supichaya Chumruedee Front Office Manager

D'autres internautes évaluent notre hôtel

  • 486 avis 8.2/10 Site
  • 893 avis 7.1/10 Chambre
  • 843 avis 8.3/10 Service
  • 82 avis 2.2/10 Internet
  • 543 avis 9/10 Plage
  • 464 avis 8.3/10 Propreté
  • 452 avis 8.5/10 Petit déjeuner
  • 422 avis 5.7/10 Confort

Dispensé par Trustyou

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