Dear Khun Bernard Y. H. V. H., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to hear that you appreciated our well-located property, the peaceful beach, and the easy access during your stay. Providing a convenient location combined with a calm and relaxing beachfront atmosphere is something we truly strive for, and it is rewarding to know that these aspects contributed positively to your experience. We sincerely appreciate your support and look forward to welcoming you back again for another enjoyable and relaxing stay in the future. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Ms. Evelyne A., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to hear that you had a very pleasant stay and that our spacious grounds, two beautiful swimming pools, and prime beachfront location contributed to your enjoyment. It is wonderful to know that you appreciated the long, picturesque beach—perfect for relaxing strolls—as well as the excellent cuisine prepared by our culinary team. Your kind words truly motivate us to continue delivering memorable experiences for all our guests. We hope to have the pleasure of welcoming you back again soon for another relaxing and rejuvenating stay. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Ms. Sylvain N., Thank you very much for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed the quiet beachfront location, our sunny and pleasant pools, as well as the jacuzzi and gym facilities. It is also wonderful to know that you found your room spacious, clean, and comfortable with good bedding. At the same time, we appreciate your comments regarding the room view and noise, as well as your feedback on the breakfast. Your insights are valuable, and we will share them with the relevant teams to continue improving both our facilities and overall guest experience. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future for an even more enjoyable and relaxing stay. Warm regards, Khun Supichaya Chumruedee Front Office Manager

Dear Khun Olivier D., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are pleased to hear that you enjoyed our beachfront location, beautiful pools, comfortable rooms, and breakfast offerings. It is also wonderful to know that you found our staff very friendly — your kind words will certainly be shared with the team. At the same time, we sincerely apologize for the inconvenience you experienced regarding the beach cleanliness. Please be assured that we take this matter seriously, and your comments have been shared with the relevant team to strengthen our cleaning efforts and monitoring. We also truly regret the disturbance caused by noise from events held at the hotel. We understand how important rest and tranquility are to our guests, and we apologize that this affected your comfort. Your suggestion regarding event access and noise control has been forwarded to our management team for careful consideration, as we continuously look for ways to balance special occasions with the comfort of all our guests. Thank you once again for your valuable and constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more peaceful and enjoyable stay. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Mr.Christophe C., Thank you very much for sharing your feedback and for returning to stay with us again. We are pleased to hear that you found the hotel well located and enjoyed a comfortable stay. At the same time, we sincerely apologize for the inconvenience caused by the limited number of sun loungers and the poor Wi-Fi connection around the pool area. We understand your disappointment, especially as you noted that these areas have not improved since your last visit. Please be assured that your comments have been shared with our management and technical teams, and we are actively reviewing solutions to enhance both facilities for our guests. We truly appreciate your honest feedback, as it helps us focus on the areas that matter most. We hope to have the opportunity to welcome you back again and provide a noticeably improved experience. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Ms.Emmanuel B., Thank you very much for taking the time to share your detailed feedback. We are truly sorry to learn about your disappointing experience during your recent 5-day stay with us, and please accept our sincere apologies for the inconvenience and frustration you encountered. We deeply regret that the Garden View room assigned to you did not meet your expectations, particularly regarding the view and its proximity to the staff technical room, which caused unwanted noise. This is certainly not the level of comfort and transparency we aim to provide our guests. Most importantly, we sincerely apologize for the disturbance caused by seminar-related activities and noise during the late hours. We fully understand that peace and rest are essential parts of a relaxing stay, and we are very sorry that the situation was not properly managed by our team, especially the lack of timely intervention to restore quiet during the night. This is a serious concern, and we acknowledge your disappointment, particularly as you noted that similar issues have been reported in the past. Please be assured that your comments have been escalated to senior management for immediate review. We are readdressing our event management policies, room allocation near event areas, and night-time supervision procedures to ensure a better balance between hosted events and the comfort of our in-house guests. Your feedback is taken very seriously and will not be ignored. Once again, we truly regret that we failed to provide you with the restful and enjoyable stay you deserved. We appreciate your honesty, as it helps us identify areas where we must improve. Should you be willing to give us another opportunity in the future, we would welcome the chance to restore your confidence and provide a far better experience. Yours sincerely, Supichaya Chumruedee Front Office Manager

Dear Mr.Bernard H., Thank you very much for your heartfelt review and for choosing to stay with us again after so many years. We are truly honored that your recent experience lived up to your wonderful memories from your first visit 25 years ago. We are delighted to hear that you found the hotel very comfortable and that our staff provided highly competent and excellent service. Your kind words about our team mean a great deal to us and will be shared with all staff as encouragement. It is always a pleasure to welcome back our loyal guests, and we sincerely look forward to welcoming you again with great pleasure in the future. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Mr.Olivier V., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are pleased to hear that you had a good overall stay and a positive experience at our resort. At the same time, we sincerely apologize for the inconvenience caused by the unstable Wi-Fi connection in your room. We understand how important reliable internet access is, and your comment has been shared with our technical team as we continue to work on improving our network coverage and stability. Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Mr.Olivier G., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to know that you consider our resort a “little slice of paradise.” Your feedback truly motivates our team. We also appreciate your suggestion regarding additional deck chairs and will certainly take this into consideration as we continue to improve guest comfort around our pool and beach areas. We hope to have the pleasure of welcoming you back again for another relaxing and enjoyable stay. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Mr.Sebastien D., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are delighted to hear that everything went well during your stay and that you found our team friendly, helpful, and the resort clean overall. Your kind words are truly appreciated and will be shared with our staff as encouragement. We also appreciate you raising your concern regarding the reservation of sunbeds. We understand how frustrating this situation can be, as it does not reflect the relaxing and respectful atmosphere we aim to provide for all guests. Please be assured that we take this feedback seriously and will continue to remind our team to monitor the pool and beach areas more closely, as well as reinforce our sunbed usage guidelines, to ensure fair enjoyment for everyone. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable and seamless experience in the future. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Mr.Philippe N., Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations and that you felt disappointed during your stay. We appreciate your acknowledgement that our staff did their best, and we sincerely regret that the overall facilities, service delivery, and brand perception did not align with what you expected from a Novotel property. Your comments regarding hotel standards, management structure, and transparency are taken seriously and will be escalated to both hotel management and the Accor network for further review. Novotel Rayong is operated in accordance with Accor brand standards and undergoes regular brand audits; however, we understand that guest expectations can differ, especially when comparing experiences across different destinations and hotel groups. We regret that we were unable to provide an experience that encouraged you to complete your planned stay with us. Your feedback is valuable and helps highlight areas that require improvement. We truly appreciate your honesty and are sorry that your stay led you to leave early. Should you consider staying with Accor again in the future, we sincerely hope you will experience the level of quality and service you expect. Kind regards, Supichaya Chumruedee Front Office Manager

Dear Mr.Frank L., We very much appreciate your comments regarding your stay at the Novotel Rayong Rim Pae Resort. We are pleased to know that you appreciated our seaside location and found the rooms spacious. However, we sincerely regret to learn that the service did not consistently meet your expectations of Novotel standards and that you found the room amenities insufficient. Please accept our sincere apologies for any disappointment this may have caused. Your comments are very important to us and have been shared with the relevant teams for review and improvement. We are committed to enhancing both our service quality and room facilities to better meet our guests’ expectations. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back in the future to provide a more satisfying experience. Kind regards, Supichaya Chumruedee Front Office Manager

Dear Ms.Celine M. Y., Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not fully meet your expectations, especially regarding the location and the inconvenience caused by the lack of Wi-Fi in your room. We understand how important a stable internet connection is, particularly for guests traveling on business, and we sincerely apologize for the disruption this caused. Our team is already reviewing the issue to ensure a more reliable service moving forward. We are pleased to know that you found our restaurant and housekeeping staff pleasant and welcoming. However, we are disappointed to learn that your experience with our reception team did not reflect the level of service we aim to provide. Your comments have been shared with our management, and we will conduct further training to ensure that all team members offer the support and assistance our guests deserve. While we are glad that a nearby restaurant was able to assist you during your stay, we truly wish we could have provided a smoother and more comfortable experience from start to finish. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects our standards. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Sophie D., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your room, appreciated the quality of our restaurant—especially the fish dishes—and found our staff to be attentive and helpful. Your kind words will be shared with our team, who will be thrilled to know their efforts made a positive impression. We also truly appreciate your constructive suggestions regarding activities. We understand your desire for more affordable and accessible options for snorkeling and canoeing. Your recommendation to offer half-day group snorkeling trips for hotel guests is valuable, and we will discuss this with our team to explore possibilities for enhancing the guest experience while keeping activities accessible and enjoyable. It is our hope that, despite these points, you were able to enjoy the beauty of the reefs and the surroundings. Thank you again for your insights and for choosing to stay with us. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Supichaya Chumruedee Front Office Manager

Dear Khun Franck T., Thank you very much for sharing your feedback with us. We are pleased to hear that you appreciated the attentive service from our team, the cleanliness of the rooms, and our breakfast offering. However, we are truly sorry to learn that your stay was disturbed by noise from the events taking place during your visit. We understand how important a peaceful environment is, especially for guests seeking rest and relaxation. Your comments have been shared with our management team so we can review our event scheduling and noise-control measures to improve the guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supichaya Chumruedee Front Office Manager

Dear Khun Emmanuel G., Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location as well as the cleanliness and modern style of our hotel. However, we are truly sorry to learn that your experience was disturbed by noise from conference attendees. Your comfort is very important to us, and we regret that this impacted the peaceful environment we aim to provide for all guests. Please be assured that we will review this matter with our team to better manage group activities and ensure a more relaxing atmosphere in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Supichaya Chumruedee Front Office Manager

Dear Khun Samia M., Thank you for sharing your feedback and for highlighting our beautiful hotel and friendly staff. We’re delighted you enjoyed your stay with us. We understand your comment about the surrounding area. Our location is designed to provide a peaceful and private escape by the beach, though it may feel a little secluded. For our future guests, we do offer a variety of dining and leisure options within the hotel to ensure comfort and convenience during the stay. We hope to welcome you back again for another relaxing getaway. Sincerely, Supichaya Chumruedee Front Office Manager

Dear Ms.Nadia B., Thank you for your kind words about the cleanliness of our hotel and the friendliness of our staff. We’re delighted to hear you had a pleasant stay with us. We understand your concern regarding the location and transportation. Our resort is designed as a peaceful beachfront retreat, and while it's perfect for relaxation, we know it may feel a bit remote for some guests. We’re working on improving transport options and are always happy to assist with local travel arrangements. We appreciate your feedback and hope to welcome you back for another relaxing getaway in the future. Sincerely, Supichaya Chumruedee Front Office Manager

Dear Khun Vincent N., Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed our beachfront location, beautiful swimming pools, room comfort and the service provided by our staff. At the same time, we sincerely appreciate your valuable comment regarding the cleanliness of the beach. Please accept our apologies for the inconvenience caused. We fully agree that this is an important part of the overall guest experience and we will increase the frequency of beach cleaning to improve this area. Thank you once again for your constructive feedback and recommendation. We hope to have the pleasure of welcoming you back again in the near future. Sincerely, Supichaya Chumruedee Front Office Manager