Mercure Rayong Lomtalay Villas & Resort 4 étoiles

Dear Khun Fabrice D., Thank you very much for sharing your excellent feedback following your recent stay with us. We are truly delighted to learn that you enjoyed every aspect of your experience, from our impeccable cleanliness and beautiful views to the warm and charming service provided by our team. It is especially rewarding to know that, as a valued ALL Accor Platinum member, you felt fully satisfied with your stay, including your accommodation, breakfast, WiFi, and overall service. Your perfect ratings and strong recommendation mean a great deal to us and to our team. Your kind words are a wonderful motivation for our Heartists and we will be sure to share your compliments with them. We sincerely look forward to welcoming you back again soon for another memorable and enjoyable stay. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Vincent L., Thank you very much for sharing your kind feedback following your recent stay with us. We are delighted to hear that you enjoyed our team’s service, breakfast, and the overall facilities of the hotel. Your positive comments are truly motivating for our Heartists®. We also appreciate your understanding regarding our pet-friendly policy in the Ocean Wing. We are pleased that our team was able to promptly assist and arrange a quieter room for your comfort, as guest satisfaction remains our top priority. Thank you once again for your high ratings and for recommending our hotel. We truly look forward to welcoming you back for another enjoyable and relaxing stay. Noppawan Jantasen Front Office Manager

Dear Khun Arnaud P., Thank you for being our valued loyalty member, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We regret the challenges you experienced with the pool area, dining, and staff service, as well as any language difficulties you encountered. Please be assured that your comments have been shared with our management team to ensure improvements are made. We truly value your honesty and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Sincerely, Mercure Rayong Lomtalay Villas & Resort,

Dear Khun Lauralee J., Thank you very much for taking the time to share your recent experience with us. While we are pleased to learn that your arrival experience was positive, we are genuinely sorry to hear that the rest of your stay did not meet your expectations. Please accept our sincerest apologies for the inconveniences you encountered, especially regarding the room service quality, noise disturbance, and the temperature of the pool. This is certainly not the level of service we strive to provide. Your comments have been shared with our Culinary, Housekeeping, and Engineering teams to ensure immediate improvements and to prevent such issues from happening again. We also take note of your feedback regarding breakfast pricing and the overall value perception. Your insights are extremely valuable as they help us to better align our service with our guests’ expectations. We truly appreciate you bringing these matters to our attention, and we hope that you will allow us the opportunity to welcome you back for a much improved experience in the future. Should you wish to discuss your stay in more detail, please feel free to contact me directly. We remain at your service. Sincerely, Mercure Rayong Lomtalay Villas & Resort

Dear Khun Yves R., We very much appreciate your wonderful comments regarding your stay at Mercure Rayong Lomtalay Villas & Resort. It is always a pleasure to receive such positive feedback. We are delighted to learn that you enjoyed the peaceful atmosphere of the villa area, the warm service from our team, and the culinary experiences both at "KOH17" on 12A Floor. Your kind words for Khun Sai and his team will certainly be shared with them they will be thrilled to know their efforts contributed to making your stay memorable. Thank you once again for your continued trust and for sharing your experience. We truly look forward to welcoming you back for another relaxing seaside getaway. Sincerely, Mercure Rayong Lomtalay Villas & Resort