Hotel Novotel Andorra 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 2.249 comentários

Mensagem informativa

+ 19 Serviços

Extras do hotel

  • Duas piscinas, sauna turca e sala de fitness, sauna e banho com hidromassagem

  • 3 restaurantes, culinária regional e brasserie

  • Três salas de reunião para suas viagens de negócios

  • Local ideal para atividades esportivas e de montanhismo

  • Quartos confortáveis com WIFI

Localização do hotel

Novotel Andorra

Prat de la Creu s n
AD500 andorra la vella
andorra

Fax: (+376)87/3653

Check-in a partir das 14h00

Check out até as 12h00

  • EUROLINES:  06

  • De avião

    BARCELONA DEL PRAT A 200 km / 124 milhas

GPS:42.507637, 1.527409

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Piscina
  • Estacionamento
  • Restaurante
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Bar
  • Salas de reunião

Nossas acomodações

Espaçoso, de design contemporâneo e perfeitamente modulável, o quarto Novotel é um verdadeiro espaço para viver, adaptando-se a todas as exigências.

Quarto Superior com 1 cama de casal e 1 sofá-cama.

  • Número máximo de pessoas: 4
  • Vistas: Vista para a montanha *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Água mineral grátis no quarto
  • Instalações para fazer café/chá
  • TV em cores por satélite/cabo
  • área de trabalho(...)

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 3

  • Tamanho máximo: 252

  • Capacidade máxima: 30 pessoas

  • Capacidade máxima para banquete: 30 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Andorra

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.2/5

2.249 comentários

Classificação no TripAdvisor 4.0/5

856 comentários

Does not live up to Novotel standards

Classificação TripAdvisor 3.0/5

EuropeFlyer Family - 17/08/2021 Avaliação certificada TripAdvisor

This could be a great hotel: it has a prime location in the centre of town and the breakfast buffet is excellent. Unfortunately, otherwise the hotel does not live up to the standards expected of an Accor hotel: rooms are in need of a renovation, the pool area in the adjacent Mercure was not very clean, and loyalty counts for nothing: as an ALL Diamond member, the room we received was very average, and only after escalating a complaint to management were we belatedly granted the free weekend breakfast benefit. There was no welcome amenity (nor gifts for the kids as for example in the Novotel Barcelona City), and no points have been credited for the stay so far. This hotel should not be run as a Novotel if it does not want to adhere to the brand standards and grant the loyalty programme benefits.

Thank you very much for sharing your most honest comments with us. We sincerely regret to know that we could not live up to your expectations, however, you can rest assured that your comments have been shared with our General Management and departments involved so that the appropriate measures can be taken. We hope you visit us again and give us the opportunity to change that negative perception.

Snow vacation

Classificação TripAdvisor 4.0/5

jmpcpp 20/03/2020 Avaliação certificada TripAdvisor

All well. The person responsible for the restaurant was incredibly nice. Not so enthusiastic employees from reception. The fact that the pool and gym are located in other building is not great. Gym with some apparels without maintenance

Great location, excellent service, helpful staff

Classificação TripAdvisor 5.0/5

ALMAIO Family - 29/05/2019 Avaliação certificada TripAdvisor

Easy to access with convenient parking, rich breakfast, family friendly with multilingual staff everywhere, clean and comfortable. We had a great view to the river and to the mountains. Would certainly stay again and I highly recommend it.

Mr Khan

Classificação TripAdvisor 4.0/5

Ikhan0 Family - 02/05/2019 Avaliação certificada TripAdvisor

The hotel was nice and clean. It was located close to town and we enjoyed our stay here. The only drawback is the internet was very bod upstairs in the rooms. Downstairs in the lobby near the reception it was fine. the swimming pool and gym were in mercury hotel which were next door.

Dear Mr. Khan: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. We are going to notify to the corresponding Department your evaluation of our Wi-Fi network. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Best regards. Maxi Guaglianone

Treated like a fool

Classificação TripAdvisor 2.0/5

pierre p Business - 25/08/2018 Avaliação certificada TripAdvisor

I usually enjoy staying in this hotel (good location and friendly staff) but had a very bad experience this time with Ferran, the reception manager.Asking if I could, as usual, leave my car in the hotel parking for a few hours after check out, I was told that it was full and that I had to remove my car from it. When I insisted, I was told that it would cost me 22 euros to keep my car In. In other words, there was room in the parking after all !Total lack of respect, especially to a many times returning (and Silver) guest !

Dear Customer: The Silver card offers you a few privileges on the room but not on the parking. According to a conversation maintained with the Reception Manger, you requested to leave its your till 5:00 PM . He explained we can't offer that service for the high occupation level unless paying another night of parking. Recepction informed to me you leave your car until 1:00 PM without any supplement. We are sorry for not having fully satisfied your request. Best regards. Maxi Guaglianone

Comfort with superb view

Classificação TripAdvisor 5.0/5

RodneyfromLondon Friends getaway - 24/10/2017 Avaliação certificada TripAdvisor

The hotel is conveniently located between the old and new towns. The staff were friendly and helpful. Access to the room was fine: the key card to door worked well. I stayed in Room 237. The room was pleasantly large, with a good view; the bed was comfortable but the pillow was too large: eventually I discovered a different pillow in a cupboard; there was generous desk and luggage storage space and enough powerpoints. Bathroom was of an adequate size, with a shelf for personal items and hooks for towels and clothes. Plenty of channels on TV. Logging into WiFi easy, but every use required logging in again to accept “Terms of Use” – time-consuming and irritating, not suitable for a hotel of this standard. The Breakfast buffet superbly generous and varied. Very good value when we were there, during the week in mid-October

Dear RodneyfromLondon; Thank you for sharing your comment with us. We are pleased to know that we have been responsible for providing you an excellent stay. It is simply the result that we look forward to with every guest who visits us. We love to know that you enjoyed our facilities and services and culinary offer. You can rest assured that we will share your comments with our team. It was a pleasure to have you with us and we look forward to welcoming you again in a not very far away stay. Best regards,

Our visit to Andora

Classificação TripAdvisor 4.0/5

David H Couples - 20/05/2017 Avaliação certificada TripAdvisor

Staff where very helpfully especially has had got the dates wrong, they found us a room. The only disappointed was that the restaurant was self service and after a long day we did not feel like going out, the food choicetc was good but because not many people in was not has good as fresh cooked . All the staff where very pleasant and helpfully and we wouldrecomend the hotel for a stay in Andora

Dear David H; I'm grateful for the time that you dedicated to leave us these comments so positive that motivate us to continuing offering an exclusive and impeccable service. I will have the pleasure of sharing these notes with the whole staff of Prestigi Hotels. Thank you once again for your wonderful comments... We wait to be able to serve you in our hotel again.

RECEPTION MANAGER

Classificação TripAdvisor 1.0/5

_nathaliemarquant Family - 01/03/2017 Avaliação certificada TripAdvisor

I call them and email before I came , they charge me for a no-show but did have to wait until 3 pm to get my room??? did they sell it 2..? Beds are very unconfortable Its impossible to work with their wifi They took my bottle of champagne from room ( that I bought at their bar) and try to not replace it ... they first ask 4 times if it was sure that I order from their bar( I had the receip!) then try to give me another brand cheaper and say they do not sell the one I say they took from my room( but too bad for them I took a pic!!!)

Andorra la veilla

Classificação TripAdvisor 4.0/5

tmaloret Couples - 03/09/2016 Avaliação certificada TripAdvisor

This is a nice hotel situated in the town close to great shopping streets and Caldea the pool and spar centre. The one thing about the hotel website is it advertised a pool and spar but it is actually in the hotel next door.

Dear tmaloret; First of all, I would like to thank you for posting a comment for our Novotel Andorra and thank you for the time you spent here. We are glad to read that your stay with us was a great experience. The finest compliment we could ever receive from one of our guests is when they recommend us to others. Your comments are therefore incredibly motivating for us all, thank you. We are looking forward to welcoming you soon here in our Novotel Andorra!

2star hotel

Classificação TripAdvisor 1.0/5

m0nikaz342 Family - 13/07/2016 Avaliação certificada TripAdvisor

Very old hotel, especially bathroom area.Old tiles. Avoid car park area as it broke down during our stay and we couldn't use the car. The furniture in the room was old, the carpet are 30+yeard old., the lift quite scary and extremely slow

Thank you for taking the time to tell us about your experience at the Hotel Novotel Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Sincerely,

fantastico

Classificação TripAdvisor 5.0/5

xavier-chen Couples - 04/01/2015 Avaliação certificada TripAdvisor

very good location, easy to reach, big garage, and service: JUST EXCELLENT Esey and convenient for shopping, good connections with sky areas, delicious neirghbors restaurants, excellent view over the river.

Trip to Andorra

Classificação TripAdvisor 4.0/5

Vickey R Business - 24/06/2014 Avaliação certificada TripAdvisor

Check-in was quick, room was large and clean. Bed was comfortable. Great location for shopping. Parking under hotel was easy entry/exit and they had a lift for luggage. Didn't each there but food looked good.

Andorra for 2 days

Classificação TripAdvisor 3.0/5

RDM1966 Friends getaway - 16/06/2014 Avaliação certificada TripAdvisor

The Novotel Hotel is located a stones throw from many restaurants and shopping areas in the heart of Andorra, The quality of the room was excellent and the cleanliness second to none. My complaints are two fold when i booked the hotel on line it stated a free breakfast if booked for two nights or more this was not honoured. We asked at reception and even showed them the offer on the web site but to no avail. On our last night we had no hot water until 6 am the following morning, I felt that the reception was not well enough informed with the progress of the repair and where not in a position to update hotel users. That being said i will happily use this hotel again

Excellent hotel

Classificação TripAdvisor 5.0/5

Guyducanada Couples - 20/09/2013 Avaliação certificada TripAdvisor

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Shabby hotel

Classificação TripAdvisor 1.0/5

taniasouza123 Family - 19/07/2013 Avaliação certificada TripAdvisor

I was booked to stay at the Novotel in Andorra. When we arrived at the hotel around midnight, we were told that the hotel was overbooked and were were to be upgraded to their Mercure Hotel which was right next door. The receptionist took us to the garage which the two hotel share to park our car and we went through to check in. After checkin, we learned that we had to go back to the Novotel to be accompanied back to the garage to bring up our luggage. After a lot of transfer we went to our room and found that we were given a room that reeked of stale smoke. We were given an access code to an non-existing Wifi. When we took off the bed cover, we found the old shabby blanket to be stained (see photo taken). We had to open the window as the aircon did not work. It was so late and we were so exhausted that we just slept on the empty bed with just a sheet. The Mercure Hotel was not only not a upgrade but and old and grimy hotel. We have stayed in many Novotels and have always enjoyed the comfortable beds and spotless duvets.

Family Week End

Classificação TripAdvisor 4.0/5

YuliantoJ3 Family - 14/07/2013 Avaliação certificada TripAdvisor

Nice and good hotel, not far from shopping center. Room is clean and swimming pool in Mercure Hotel is still acceptable. Parking is good and not too narrow for parking as well as well security. Meals are delicious and varied. Bus stop is just 100 meter close to to the main road. We passed a memorable week-end with Novotel Hotel in Andorra.

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