Hotel Mercure Andorra 4 estrelas

Classificação clientes Avis 4.2/5 1.399 comentários

Reservar este hotel

Quarto 1

Número de pessoas
Idade das crianças

Melhor preço garantido

Como funciona?
+ 9 Serviços
Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Wi-Fi/Acesso à internet
  • Estacionamento Serviços pagos
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais de estimação permitidos Serviços pagos
  • Ar condicionado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Máquina de engraxar sapatos
  • Salão de beleza Serviços pagos
Lazer e atividades
  • Piscina aquecida em área interna
  • Academia
  • Bem-estar
  • Quadra de tênis de piso duro (perto de)
  • Aluguel de bicicletas (perto de)
  • Esqui
Alimentação
  • Café da manhã Serviços pagos
  • 3 Restaurante(s)
  • 3 Bar(es)
  • Máquinas de bebidas e snacks
Serviços de negócios
  • 6 Sala(s) de reuniões
  • Congressos/Convenções
  • Serviço de cópia/impressão disponível

Localização do hotel

Hotel Mercure Andorra

Carrer de la Roda s n
AD500 andorra la vella
andorra

Tel: +376873602

Fax: (+376)87/3652

Check-in a partir das 14h00

Check out até as 12h00

  • EUROLINES :  06 BARCELONA AIRPOR

  • De avião

    BARCELONA DEL PRAT A 200 km / 124,29 milhas

GPS:42.507908, 1.526859

Nossas acomodações

Desfrute de um momento de descontração em nossos quartos espaçosos e confortáveis. Escolha um quarto Standard ou um quarto Superior, com maior variedade de serviços.

Quarto superior com 1 cama casal

  • Número máximo de pessoas: 2
  • Vistas: Voltado para o jardim, Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • TV em cores por satélite/cabo
  • Telefone de ligação direta

Quarto Superior com 2 camas de solteiro

  • Número máximo de pessoas: 2
  • Vistas: Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • TV em cores por satélite/cabo
  • Telefone de ligação direta

Quarto Standard com uma cama de casal e duas camas de solteiro

  • Número máximo de pessoas: 4
  • Superfície: A partir de 42 / 452 sq ft
  • Vistas: Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • Água mineral grátis no quarto
  • TV em cores por satélite/cabo
  • Telefone de ligação direta

Quarto superior para não fumantes, com 1 cama de casal e 2 camas de solteiroFoto não contratual

  • Número máximo de pessoas: 4
  • Superfície: A partir de 50 / 538 sq ft
  • Vistas: Voltado para a cidade *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • TV em cores por satélite/cabo
  • Telefone de ligação direta

Quarto Superior com uma cama queen size e uma indiv.

  • Número máximo de pessoas: 3
  • Superfície: A partir de 40 / 431 sq ft
  • Vistas: Vista para a montanha *

Sujeito à disponibilidade

  • Internet sem fio no seu quarto
  • TV em cores por satélite/cabo
  • Telefone de ligação direta

Nossos restaurantes e bares

GRAN BUFET MERCURE

Tipo de culinária: Internacional

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo

GRAN BUFET NOVOTEL

Tipo de culinária: Internacional

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo

LA BRASSERIE

Tipo de culinária: null

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo

LA BRASSERIE

Foto não contratual

WI-FI

Foto não contratual

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo

WINDSOR

Foto não contratual

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 6

  • Tamanho máximo: 307

  • Capacidade máxima: 290 pessoas

  • Capacidade máxima para banquete: 70 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Hotel Mercure Andorra

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.2/5

1.399 comentários

tripadvisor

Classificação no TripAdvisor 4.0/5

579 comentários

Dec trip 2019

Classificação TripAdvisor 3.0/5

91bernd Family - 24/12/2019 Avaliação certificada TripAdvisor

The property is a bit old and tired. But clean enough. I find it a bit pricey for its type but location is very good. They have pretty good breakfast for European standards. Parking is 23Euro per day.

Dear Customer: We very much appreciate your comments regarding your stay. We will send your comments to the corresponding Departments. Best regards. Maxi Guaglianone

Fantastic stay

Classificação TripAdvisor 5.0/5

slimgem5 Couples - 31/10/2019 Avaliação certificada TripAdvisor

We thoroughly enjoyed our stay here. All facets of our experience were great. You should NOT be required to write at least 200 characters when submitting a review. I for one will not do another review due this requirement!

Dear Customer: "the good, if brief, is twice as good". Thank you and see you soon. Bets regards. Maxi Guaglianone

Pleasant hotel

Classificação TripAdvisor 4.0/5

chuckle2015 Couples - 17/09/2019 Avaliação certificada TripAdvisor

Pleasant hotel little difficult to find entrance had to ask at the Novotel. Parking was shared with Novotel and very close. Room was quiet despite being right behind the lift. Bed comfortable. We had both an evening meal and breakfast in the restaurant which were both buffet style. The food was very good but some items suffered by not being hot enough for our taste. Slight hiccup when we came to checkout as our evening meal had not been charged to the room but it was sorted out in the end.

Vacations

Classificação TripAdvisor 3.0/5

Vincent A Family - 25/08/2019 Avaliação certificada TripAdvisor

Good locations. Rooms are a bit oldish. Too bad that the swimming pool was off the day we were there as it was one of the point why we selected this hotel. Beside that, great breakfast and good sercice.

Pleasant stay

Classificação TripAdvisor 4.0/5

SSMArad_Romania Couples - 05/06/2019 Avaliação certificada TripAdvisor

Clean room, good breakfast, great location. Wifi strong, pool pleasant after a long day. Room a little too small for my taste. Front desk personnel very helpful and friendly. Parking is a little expensive and narrow if you have a big car

Dear Customer: Thank you very much for choosing us and for leaving us your comment that allows us to know the experience of our customers about our service offer. Bets regards. Maxi Guaglianone

Lovely spacious rooms though a bit outdated

Classificação TripAdvisor 4.0/5

rayochoksi Couples - 30/11/2018 Avaliação certificada TripAdvisor

Very well located, just a few through its sister property onto the main street. Hotel is nice but the lobby needs some warmth and colours. Breakfast was extensive and well worth the price. Would have loved to have some good coffee but the machine coffee was not up to standard. Also for such a huge breakfast room and seats only one coffee machine meant long lines.

Dear Customer: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Best regards. Maxi Guaglianone

As always a lovely stay

Classificação TripAdvisor 5.0/5

suet385 Couples - 04/11/2018 Avaliação certificada TripAdvisor

Booked a day before we arrived, as weather for Andorra was forecast heavy snow :)Welcome from reception was wonderful, as they recognised us from our stay a few weeks prio and said the same room is ready for us.Spa area welcoming, and so so needed. Must have spent 5 hours chilling in the pool and hot tub.Will be back in the New Year.

Dear Customer: Thank you for your very kind review and for choosing us. We're happy to know we are going to recive you again in a few days. Thank you for your fidelity. Best regards. Maxi Guaglianone

Top Stay

Classificação TripAdvisor 5.0/5

jt986683 Couples - 06/10/2018 Avaliação certificada TripAdvisor

Stayed one night.Large room, with good sised bedRoom clean and tidy.Robes and slippers for use in the spa / pool area ( that was open and clean )Breakfast was very good with a wide range of food Warm smiles from staff.A very pleasant stay all in all

Dear Customer: Thank you for your nice review and kind words for our services. We are delighted to have served you so well and hope you will be able to return in the near future. Best regards. Maxi Guaglianone

Excellent location & service

Classificação TripAdvisor 5.0/5

DirkHofkens Family - 27/07/2018 Avaliação certificada TripAdvisor

Beautifully located hotel right in the city centre. Warm welcome at reception. Spacious rooms with all comfort and good quality beds. Helpful staff. We booked breakfast and it was a joy. Also the buffet resto is excellent value for money. Kids loved it. The spa on 7th is just great : sauna, hammam, whirlpool ... great to get legs & body back in shape after hiking. If we're in Andorra again, same hotel no doubt.

Dear Dirk: Thank you for sharing your comment with us. We are pleased to know that we have been responsible for providing you an excellent stay. It is simply the result that we look forward to with every guest who visits us. We love to know that you enjoyed our facilities, services and culinary offer. You can rest assured that we will share your comments with our team. It was a pleasure to have you with us and we look forward to welcoming you again in a not very far away stay. Best regards, Maxi Guaglianone

A good two night stay

Classificação TripAdvisor 4.0/5

suet385 Couples - 27/07/2018 Avaliação certificada TripAdvisor

This is probably the seventh time we have stayed in this hotel, and this was the best stay we have had here by a long way. We are Platinum members of the Accor Hotel loyalty club, and as such we were upgraded from the room we booked to a small junior suite overlooking the river and main road. This was the first time that this has happened with out asking, and it made the whole stay much more relaxed and enjoyable. The room was dated, but clean, with a proper Nespresso coffee machine and mini bar at our disposal which was replenished free of charge each day. The beading was much better than the superior rooms, and the air conditioning worked well. The toiletries were of a good type also. The spa facilities had been improved since we were there last year, and the area was very pleasant to use and relax in. Its just a shame that the lockers need a 2€ coin to use. Our rate included breakfast ( served 7 till 11 ) in the hotel. There was a large and very varied selection of cold and hot food. However the hot selection could have been a little hotter for English tastes. The wine was appreciated ! ( Yes wine is served for breakfast ). We had room 389

Dear Customer: Thank you very much for your very kind review. All the reviews are very important for us, but even more the reviews of our repeat customers. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Thank you for still choosing us. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Bets regards. Maxi Guaglianone

Great facilities in a location

Classificação TripAdvisor 4.0/5

charliegood81 Couples - 27/06/2018 Avaliação certificada TripAdvisor

We had a good stay. The hotel might feel a bit dated but that didn't put us off and it had everything we needed. We enjoyed the crazy golf on the roof with views over the mountains and indoor pool, sauna, Jacuzzi facilities. The man looking after this area was helpful and kind. We didn't have breakfast so I can't comment, but as the hotel is part of group of connected hotels it appears their is plenty choice of different places to have breakfast. The staff on reception was ok, but could smile a bit more I think.

Dear Charlie: Thank you very much for choosing our hotel as host to your previous holidays. We feel pleased to know how much you enjoyed our Resort and room facilities. Your opinion is important for us and because of it, it will be object of study for possible improvements. Waiting to be able to receive you again in our hotel, receive a very cordial greeting. Best regards. Maxi Guaglianone

In the city center

Classificação TripAdvisor 3.0/5

Karl-Eric M Family - 29/12/2017 Avaliação certificada TripAdvisor

Average hotel in the city center. Good rooms and garage. Unfortunaterly no Christmas feeling in the restaurant on Christmas Day. No "postcardservice" in the reception. Very unpersonal. Nice pool-area.

Dear Client, Thank you very much for choosing our hotel as host to your previous holidays. I look forward to welcoming you in the near future in another Luxury experience. All the best,

Comfortable, I recommended!

Classificação TripAdvisor 5.0/5

hideo_mn 22/10/2016 Avaliação certificada TripAdvisor

Very well located, easy to park the car in the next building, service really nice. They have a direct access, entrance on the main street of Andorra la viella on the 5th floor, which is the reception of another hotel. I used my Accor Hotel points and it worth it. It was on October, no snow in Andorra, but nice for walking, shopping and spa.

Dear hideo_mn; Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting.

Pleasant stay in the centre of Andorra la Vella

Classificação TripAdvisor 4.0/5

Marosja Couples - 02/09/2016 Avaliação certificada TripAdvisor

We stsyed for 3 nights. Parking car at hotel just for 1 night as we recognized that clise is punlic parking much chiepier. The shower head was old and after the time of accetable use. Was promptly exchanged. Computer system is without any flexibility, so be clear at the beginning of check in. Pur stay was a bit complicatef because of 2 reservations which makes some problems. Like toom access card works just for first day. At breakfast we were told that we had no breakfast payed, which was not true. But in general it was ok snd we enjoyed our stay.

Dear Marosja; It makes us happy to know that in spite of some incidents, you could have enjoyed your stay. Your opinion is important for us and because of it it will be object of study for possible improvements. Waiting to be able to receive you again in our hotel, receive a very cordial greeting.

not to acceptable standard

Classificação TripAdvisor 2.0/5

suet385 Couples - 08/11/2015 Avaliação certificada TripAdvisor

Very dissatisfied. Hard beds. Poor resturant choice. Tired deciration. Not worthy of the brand, and the price charged. Hotel seemed to go out of its way to be unhelpful but in a polite way. Loads of French attitute to problems.

Dear client; Thanks for your comments and our sincere apologies for not fully meet your expectations. We understand that we must make improvements to achieve full satisfaction of our customers. For this reason we wish to inform you that we are studying some changes to continue the improvement process that we hope will lead as soon as possible , to be better . Regards,

Outdated hotel with horrible internet connection and ridiculous computers in lobby

Classificação TripAdvisor 1.0/5

struyf Friends getaway - 08/08/2013 Avaliação certificada TripAdvisor

Oh what was this a let down! The lobby looks great, but the rooms were outdated and too classic. The TV was a very old outdated CRT screen instead of a flat screen. The most horrible part was that there was no way to get online! The WiFi signal was strong, but visiting a website, or uploading my work reports was simply impossible. Even checking email and facebook were simply not possible. A neverending waiting time. It did not matte whether you went to the lobby or used the computers with internet access. There were all terribly outdated with even the old-fashioned Windows Messenger on it! And still, none of them could get you online! I went to the reception desk to explain the problem but the guy on the desk simply said: "Yes, I know sir, the internet is very very slow. But I can't help it. I can't even Skype with my wife in Marrakesh". No alternative or solution or even compensation was offered. I had to call my boss at midnight, explaining to him that it was impossible to upload my work and reports to the team that day. Next day I checked out and didn't want to pay. At the reception desk, I was able to speak to the manager of the hotel, who told me in half-English, half-Catalan, that the government of Andorra was to blame for the slow internet connection and that I had to file a complaint at the tourism office! The manager said the hotel was not responsible for the internet problem and she forced me to pay the 104 euros for the horrible evening. I will never return to this horrible hotel who did not have any intention to compensate me for the inconvenience and refused to take responsibility on this matter.

Very good

Classificação TripAdvisor 5.0/5

peeter2019 Solo travel - 23/04/2013 Avaliação certificada TripAdvisor

This hotel located in centre of city. Very friendly personal. Everything was nice and well! Service was best quality. Staff solved all small problems very quickly. I am very satisfied. For car parking is under hotel garage, comfortable!

Good enough to stay while skiing

Classificação TripAdvisor 3.0/5

Dybok Couples - 15/04/2013 Avaliação certificada TripAdvisor

Good enough to stay while skiing - you can have quite easy access to both Vallnord and Grandvalira resorts. Ski bus stop is nearby. Also there is an opportunity for shopping in the evenings at LaVella.

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