Novotel Southampton Hotel 4 stars

I appreciated personal help to move my booking from the IBIS budget at late notice and without penalty - thank you!

The Southampton team always go above and beyond to make Minamicon a friendly and welcoming experience. We are thankful, as we are every year, for everything the team does to make our weekend a fantastic and enjoyable stay.

Quite a good stay but a few niggles with the room - stained curtains, broken bed, broken lightswitch by bathroom, upon checkout was told I owed £40 for car parking when it should have been £20 (this was eventually sorted when the shift manager was called to help) Otherwise all good.

Nice Hotel, really liked the food during breakfast.

The location is very convenient, it was quiet and the bed was super comfortable so we slept really well. Only downsides are the tiny shower, the lack of space to store clothes (only a really small wardrobe already half full of other items). What mostly dropped the mark down was the expensive parking, it's way too expensive.

With the disruption that Covid-19 has caused with travel plans, we are super impressed with this hotel and Accor at the efficiency and their generosity to ensure that we were not out of pocket. We hope that we get to meet everyone at Novotel Southampton once travelling is safe again. Thankyou.

Hotel was clean and tidy and staff helpful. Fire alarm started going off at 4am and continued going off through the early hours , so we asked for a refund on our second night stay at the hotel. Hotel reception were very good and did this promptly without question. Shame nice hotel but was spoilt by this as did not get a nights sleep , so we left the hotel and moved to another hotel for our second night

I thought the play area for the children was great and kept them entertained whilse we had a drink. The breakfast buffet was one of the best I have seen and you had thought of everything. My only complaint would be the cleanliness of the room, the shower was blocked with hairs and therefore just filled up with water. The bath tub and sink had hairs in so hadn't been cleaned very well after previous guests. I also didn't like that there was no sink next to the toilet especially with the corona virus at the moment it isnt good to not be able to wash your hands straight away.

As Above

The hotel is 5 minutes walk from Southampton Central and car parking is available close to the hotel. The staff are excellent and were really helpful. The evening meal was delicious; chicken tikka masala - well presented and very tasty.

Room with level entry shower requested only to find a bath instead. One sink open to drains. Reserved seat in restaurant when we turned up we were told it was closed. On second night firealarm kept sounding intermittently from 4am until we checked out. Unable to sleep and ruined breakfast. No apology offered when I raised this at the desk. Emailed hotel to complain but no reply as yet.

Despite the problems with the ongoing Virus situation I found the hotel and staff to be as welcoming as usual. Some of them remembered me from my last visit last year, it game a much more welcoming experiance for me.

Friendly helpful staff that make the stay extra special

From check in to leaving the atmosphere was calm and efficient which helped us with the task of escorting a disabled relative for his hospital treatments. The staff were most approachable and evrything worked.

The bedrooms are very confused, half modern half stuck in the 1970’s, but that wasn’t the issue, the issue was the rock hard bed which meant I couldn’t sleep and the next morning I could hardly move.