Novotel Southampton Hotel 4 stars

My experience with jour good, me assisted Josie he was big help, many thanks

Perfect location close to shops/bars/ restaurants etc. Rooms are clean and comfortable. All good...!!

Stayed many times before, always good but I need WiFi to work, on this occasion there was none and no satisfactory explanation as to why not. WiFi had been down all day apparently but I was not informed before arrival.

Housekeeping never cleaned first night

After complaining 3 times throughout the day that the heating system in my room wasn’t working at 9pm I was offered to move rooms. When transporting my luggage and son who was asleep to the new room I was greeting with the sofa bed not yet made up so I had to again speak to the receptionist to arrange for the bed to be made up. The next morning I was woken up at 10:50am by a cleaner trying to enter my room telling me that checkout was at 11am. When querying this with the receptionist I was told that it must have been a misunderstanding because checkout is actually at 12pm. Overall I checked out dissatisfied and really wanting to file a complaint.

Arrived at a booked stay at Ibis, this hotel was closed and was transferred to the Novotel opposite. The reception was helpful and polite. Room was dated but clean, however was very cold despite heating. Lost loyalty stay due to swap - frustrating.

Given our need to travel in lockdown, we found the hotel well appointed and spotlessly clean. Hope to stay again in more relaxed times

It is convenient not far to WestQuay shopping centre and is nice & quiet.

On check in I was bit disturb, when I was asked to show my ID, by the Assistant Manager, I have never been asked this in all the hotels I have stayed at, so I was extremely concerned, However I repentantly showed it to him. I then requested a room with a bath, I was upgraded to a nice room and offered additional heating for the room. Overall my stay was pleasant.

My room was spotlessly clean, spacious with a very comfortable settee which I later realised was a bed setter. I had an excellent night’s sleep on the best mattress I have ever encountered in an hotel. The shower was also excellent. There was a generous selection of teas and coffee available and, for the first time ever in my experience of an hotel small cartons of fresh semi-skimmed milk. In the past I have been a frequent user of Ibis hotels but on this occasion due to reduced numbers as a result of Covid all Accor guests were accommodated in the Novatel. In the light if my experience here my next bookings will definitely be with Novatel.

Short visit for work. Good warm comfy rooms

everything perfect, only central heating needs improvements

Efficiently run during a pandemic.

I am a regular here because with novotel you know you're getting quality with convenient location. Friendly staff, delicious breakfast and a swimming pool, whats not to love! The rooms are clean and the mattress is firm and comfortable.

Having stayed at other Novotel and Ibis properties in other countries was actually shocked at the service I received at Novotel Southampton.The Experience Manager who I had a meeting with to share my disappointment with,should be sent on a training on dealing with customer response !