Novotel Southampton Hotel 4 stars

Conveniently located at walking distance from town centre, seafront, restaurants

Really good location for the port, and not too far to shops. It was really really hot and the room aircon was not sufficient, but we we given a small desk fan which helped.

A brief one night stay that was enjoyable. Room was clean and comfortable with nice breakfast.

Easy to use bookings Web site together with easy collection of key at reception & excelent service in bar/ dining room and all felt Covid safe environment.

Not my usual pleasant stay at a Novotel. Not entirely the hotels fault but I definitely did not feel safe and secure during this stay. despite the hotel apparently operating to the law (as it was then) and insisting on adults wearing face masks whilst moving around the hotel, my wife and I were in the minority. At breakfast, roughly 60% of adults had no face covering. I saw no one wearing a lanyard. Breakfast was understandably different, due to safety concerns but I cannot understand why this means you have to ask 4 times for a spoon (or indeed any cutlery)! Plus, all the precautions are wonderful, if they actually get done. We were shown to a table that had clearly not been wiped off, let alone sanitised. Cleaners, presumably moving around the whole hotel, were not wearing masks. After all this time, it should be easy to get the basics right?

Paid for two executive rooms. Phoned in advance to ensure they were adjoining rooms which was confirmed. Checked again when checking in and confirmed to be adjoining rooms. Got to the rooms and they were not adjoining. Neither room was equipped as it should have been for an executive room. One room had no dressing gowns or slippers. The other room had no coffee machine, no bose speaker, no gowns or slippers etc. So just normal rooms and I paid a premium for them. Not enough staff at hotel, 2 people for a full hotel. Rooms not particularly clean either.

Staff always helpful, professional and provide great customer service, but the the level of staffing means they can achieve the level of service they would like - They was evident at breakfast where time slots were booked so the customer flow was controlled.

the room was clean and had all usual facilities, good breakfast and late check out, although I would say that car park charges should have been included in the price of the room

I had a lovely time, as usual. I don’t have a bath at home to really love the fact that I can have a bath, also that I can have a swim in your pool. I really like the fact that I could have the Pool to myself due to the booking system you have in place. Will you be keeping the booking system in place? I hope so.

Our room was very dirty and we don't think it had been cleaned at all, we had no choice but to complain

Great that the hotel stayed open during Covid to support front line workers. Still object that there’s a £10 per night hidden cost to parking. Further object to only 4 disabled spots for such a large hotel (albeit free for blue badge). Breakfast order wrong 2 out of 3 days and stone cold on last day… don’t use room service! On day 3 was informed I was using the wrong form and to stop using it… (1) reception said go to restaurant for form (2) restaurant gave me said form (3) both are wrong… insist on the room service form from reception! I continue to stay there as it stayed open allowing me to cover my front line duties… I know this will have cost the company money to do. I stay out of loyalty, not out of a quality experience

The hotel was spotless and the staff friendly. I paid for an executive room as a ‘treat’ however I felt I would have got more for my money in a budget hotel (nothing wrong with budget hotels). The room had no air conditioning and with the safety catches on the windows (which I know are standard for any hotel) barely cooled the room making it rather uncomfortable to sleep. There was a hole in the plaster in the ceiling and the room overall felt that it should have been at least a ‘basic’ rate room rather than ‘executive’. The restaurant, although serving a limited menu due to COVID which is perfectly understandable had all of around 3 options and really tried hard to make it sound ‘fancy’ when in reality it was just basic meals you would expect from anywhere. I will say however that the breakfast was really good it was a good spread so to speak. All in all I would say my stay in the hotel was adequate and the staff were excellent although the room was stupidly overpriced and uncomfortable for an ‘executive’ room. I probably won’t be returning purely on the fact I feel that I can get better value for money elsewhere

We stayed for one night with our three-year-old. The whole reason for booking this particular hotel was the pool. On arrival we were told that 20 min pool slots had to be booked in advance (there was no mention of this when I booked) and it was fully booked that day. By sheer chance, as we were checking in there was a last minute cancellation for the next session (in 5 mins time) so we rushed and were able to have 15 mins in the pool. Otherwise we would have a VERY disappointed toddler to deal with. The room was a good size and clean but it was SO hot! And the windows wouldn't open because the sofa-bed was in the way. Both my husband and I found the bed to be EXTREMELY hard and we both had backache in the morning. Breakfast was lovely - well organised and a good selection.

This H. is not up to Novotel standard. From the outset devotion were rude and uninterested in making check in/smooth. The room was in a disgusting state, carpets were stained, furniture tired and worn out, paper cups and a zip lock bag contains some very basic provisions (aware this is a covid measure but for £80 per night this could be better presented at least). The toilet was separate to the sink/shower and all light switches were placed in odd areas. There is no air conditioning and you cannot open the windows as it’s too noisy (again aware near a port but also the police station which meant constant sirens). I was left standing for ages to be seated although restaurant staff were friendly at least. My advice - avoid at all cost. This H. is in desperate need of renovations in all areas. It felt like a hostel.

Arrived at a booked stay at Ibis, this hotel was closed and was transferred to the Novotel opposite. The reception was helpful and polite. Room was dated but clean, however was very cold despite heating. Lost loyalty stay due to swap - frustrating.