Novotel Брюссель оф Гран-Плас 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 2 060

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Описание

Особенности отеля

  • Рядом с Гран-Плас и Центр. вокзалом - все лучшее, что есть в Брюсселе, рядом с вами.

  • Сертификат Green Key

  • Путешествуете с детьми? Наши семейн. номера (до 4 чел.) в стиле Novotel вам обязат. понрав.

  • Начните свой день правильно с нашего изысканного завтрака - шведского стола.

  • В декабре открывается пространство Zinnia, которое сделает ярким ваше мероприятие.

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Номер 1

Расположение отеля

Novotel Брюссель оф Гран-Плас

120, rue du Marché Aux Herbes
1000 БРЮССЕЛЬ
Бельгия

GPS:50.846302, 4.354746

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 2 060

Рейтинг TripAdvisor  4.2/5  Отзывов: 3 566

Сертификат качества 2024

A deeply disappointing experience at Novotel Grand Place Brussels – zero flexibility in a moment of crisis

Примечание: Tripadvisor 1.0/5

Tourist16231235448 Реальные отзывы TripAdvisor

Dear Guest, Thank you for sharing your feedback about your experience at our hotel. We sincerely apologize that your experience fell short of expectations during such a challenging time. While our standard cancellation policies are designed to ensure fairness for all guests, we deeply regret that we couldn't find a more compassionate solution given your exceptional circumstances. Our 24-hour reception team is always available to discuss urgent situations, and we wish we'd been able to connect you with appropriate support while you were abroad. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Good location but not a lot of heart

Примечание: Tripadvisor 3.0/5

EugeneB974 Реальные отзывы TripAdvisor

Dear Eugène, Thank you for sharing your review. We're delighted our central location proved convenient for exploring Brussels and that our breakfast offerings met your family's needs. Our team takes particular pride in creating welcoming arrival experiences, and we're thrilled this set a positive tone for your stay. We sincerely regret that some elements of your visit fell short of expectations. While we maintain rigorous cleaning protocols, we acknowledge your observations and will review our procedures. Regarding the atmosphere, we aim to balance efficiency with warmth through personal touches like our staff's attentive service. Finally, our prime location near Grand-Place continues to be a highlight for many guests, offering easy access to Brussels' cultural treasures. We're grateful you recognized this advantage in your recommendations. It would be a pleasure to welcome you back on a future occasion. Kind regards, Jurgen Van der Haegen, General Manager

Great location but just average service

Примечание: Tripadvisor 3.0/5

Denise L Реальные отзывы TripAdvisor

Dear Guest, Thanks for taking the time to review your visit to our hotel. We're delighted you found your room comfortable and appreciated our team's efforts to resolve the maintenance concern during your stay. However, we sincerely regret the delayed initial response from our reception team fell short of our usual standards. Please know we've reinforced our protocols to ensure prompt attention to all guest requests. Nonetheless, we're pleased our central location proved convenient for exploring Brussels, and that you found our pricing reflective of the value we aim to provide city explorers. We hope to welcome you again. Best wishes, Jurgen Van der Haegen, General Manager

Worst Accor Hotel I ever stay as platinum Accor

Примечание: Tripadvisor 1.0/5

pojokkampung Реальные отзывы TripAdvisor

Dear Guest, Thank you for sharing your opinion following your recent stay. We're pleased our central location near Grand-Place offered convenient access to Brussels' landmarks during your visit. However, we sincerely apologize that your experience fell short in several areas. Our team strives to resolve any room concerns promptly through our 24-hour reception, and we regret this didn't occur during your stay. Please know all executive rooms include bathrobes, slippers and coffee facilities as standard, with staff always available to assist guests directly. We hope you will return for an improved experience in the future. Kind regards, Jurgen Van der Haegen, General Manager

Great location, not a great hotel.

Примечание: Tripadvisor 1.0/5

Jodie B Реальные отзывы TripAdvisor

Dear Jodie, Thank you for sharing your review. We're pleased our central location near Grand-Place offered easy access to Brussels' iconic sights during your stay. However, we deeply regret that multiple aspects of your experience didn't meet expectations. Our team typically ensures clear communication about property updates and aims to resolve room assignments promptly. Regarding room comfort, we offer various room categories with detailed descriptions to help guests select their preferred layout. Nonetheless, our 24-hour reception remains available to address any concerns immediately during stays, and we encourage guests to consult our multilingual team about room characteristics before booking. We hope to welcome you again in the future. Best wishes, Jurgen Van der Haegen, General Manager

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Другие интернет-пользователи оценили наш отель

  • 1 927 Отзывов 9.8/10 Расположение
  • 1 526 Отзывов 7.1/10 Номер
  • 1 304 Отзывов 8.7/10 Сервис
  • 16 Отзывов 8.8/10 Интернет
  • 866 Отзывов 7.8/10 Завтрак
  • 530 Отзывов 7.3/10 Чистота
  • 254 Отзывов 5.5/10 Удобства
  • 243 Отзывов 5.6/10 Еда

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