ibis Брюссель оф Гран-Плас 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 3 316

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Описание

Особенности отеля

  • Местоположение: 2 минуты пешком от известной площади Гран-Плас

  • Местоположение: удобный доступ к центральному вокзалу и остановкам общественного транспорта

  • Курение на территории отеля запрещено

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Расположение отеля

ibis Брюссель оф Гран-Плас

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 БРЮССЕЛЬ
Бельгия

GPS:50.846767, 4.355081

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Можно с животными
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
Рядом с отелем
  • Парковка

ST MICHEL

Бар : приятное место, где можно назначить встречу в любое время дня.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 3 316

Рейтинг TripAdvisor  4.0/5  Отзывов: 3 834

Сертификат качества 2023

View was the highlight - without this, the review would be 2 stars.

Примечание: Tripadvisor 3.0/5

Nicola_W_0108 Реальные отзывы TripAdvisor

Pros: * Staff enabled us to check in early * Great location off Grand Place and only a few minutes’ walk to Central Station * Discount for breakfast if you booked the day before (€15 each instead of €18) * Complimentary water in the room * Lovely city view overlooking Grand Place * Modern and efficient shower * Charging points by the bed * Staff were generally friendly/helpful * Able to leave luggage at the hotel after checking out, then collected later in the afternoon before travelling home Cons: * Room being located right opposite the elevator, so could often hear the button and people getting in & out * Lack of soundproofing - could hear doors banging shut, guests in other rooms talking, running water, coughing etc so this was poor and impacted bits of our stay * Inconsiderate guests (including children) making so much noise even at and after midnight, showing complete disregard for others - hotel need to put signs up to remind people to not be selfish and to shut up when other people are trying to sleep! * Body towels for the shower were far too small, and we were only given tiny flannels instead of hand towels - these were not fit for purpose and there was nowhere to dry the towels after use, which meant we had no choice but to have them replenished daily * Bed seemed fairly comfortable, however we woke up with backache on two mornings - there were obvious stains on the mattress from previous guests, which was very off-putting * Room for two guests was only provided with one extra pillow - these were very flat and did not provide support * Confusion around whether the Ibis offered food - there was a menu and information in the room which said food could be provided, however when we asked at reception one evening (around 7pm), they seemed confused and said we couldn’t get any food at the hotel so we had to look elsewhere * Not enough storage space in room e.g. no drawers * No mini fridge - would have expected this for the price * Toilet shoved in a tiny corner of the bathroom which made the space feel claustrophobic, and sink was very slow to drain water away * No instructions for heating/cooling contraption so was hard to understand how this worked Overall, the negatives outweighed the positives of our stay which was disappointing. The view from the room was lovely, and the main highlight for us. If we visit Brussels again, we will look at staying elsewhere due to the aforementioned list of negatives.

Dear Nicola, Thanks for taking the time to review your stay at our hotel. We are pleased to hear that our efforts to accommodate an early check-in were appreciated and that our prime location, alongside the discounted breakfast option, added value to your visit. It is also gratifying to know that the complimentary water, the view from your room, and the modern shower facilities met your expectations, and that the convenience of charging points and our friendly staff contributed positively to your experience. We regret to hear that noise from other guests and the vicinity to the elevator affected the tranquility of your stay. While our hotel is equipped with soundproof windows, we understand that external noises can sometimes be disruptive, and we are sorry for any inconvenience this may have caused. Regarding the towels, we provide daily housekeeping unless towels are hung up, in line with our environmental policy, and we apologize if the towel size was not to your satisfaction. We are concerned to learn about your discomfort with the bed and that the extra pillow provided was not adequate. Our Sweet Bed by ibis mattresses are typically well-received for comfort, and we regret that this was not your experience. We acknowledge your comments on the confusion regarding food services and apologize for any miscommunication. While we do not have a restaurant on-site, our location offers a variety of dining options in the surrounding area. The absence of a mini fridge and limited storage space are noted, and we understand these aspects did not meet your expectations. Our compact bathroom design is intended to maximize space, and we apologize if this felt claustrophobic. We also take note of your feedback on the heating/cooling system and will consider providing clearer instructions for our guests. Once again, thank you for your candid feedback, and it is our hope that the picturesque view from your room and the overall positive aspects of your stay will encourage you to consider us again in the future. We all hope to welcome you again. Best regards, Jurgen Van der Haegen, General Manager

Brussels trip

Примечание: Tripadvisor 3.0/5

Vicky P Реальные отзывы TripAdvisor

The hotel is in the perfect location. Very close to the train station & Grand Place. Also nearby many shops & restaurants. The room clean but was TINY! I’ve never had a smaller hotel room. Also the bed topper kept sliding off. I kept falling off the bed in the middle of the night. Seriously hard to sleep on this bed & room could barely fit 2 people. Overall, I would recommend because of location.

Dear Aligi, Thank you for sharing your review. We are delighted to hear that our prime location near the train station and the Grand Place added value to your stay, surrounded by various shops and restaurants. Our team takes great pride in maintaining the cleanliness of our rooms and we're glad this met your expectations. We appreciate your feedback regarding the room size and the bed; our rooms are designed to be cozy and efficient, and the Sweet Bed by ibis is intended to provide comfort, though we regret any inconvenience you experienced. We are always looking for ways to enhance our guest experience and your comments are valuable to us. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Would Not Recommend

Примечание: Tripadvisor 2.0/5

Spazzmatazz92 Реальные отзывы TripAdvisor

Unfortunately I would not recommend this hotel to friends, or stay here again. The location is amazing, but that's about it. The beds are extremely hard, I had to lay out pillows to sleep on and I was still sore the next morning. I was woken up constantly by noises, be it sirens, banging on walls/ceilings, or people screaming outside at 3 am. We were also charged for services we did not request or use (i was able to get this straightened up with the front desk).

Dear Guest, Thank you for taking the time to share your feedback. It's wonderful to hear that you found our location to be exceptional, right in the heart of the city close to many attractions. We regret that the comfort of our beds did not meet your expectations; however, we take pride in our Sweet Bed by ibis, designed to offer a restful sleep, which has been well-received since its introduction in 2019. We are troubled to hear about the disturbances during your stay. Our rooms feature double soundproof windows to ensure a tranquil environment for our guests, and we are sorry if this was not your experience. Regarding the charge for unrequested services, we are pleased to hear that our front desk team was able to resolve this matter to your satisfaction. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Worst Ibis room I've ever had

Примечание: Tripadvisor 2.0/5

aapeen Реальные отзывы TripAdvisor

I chose the hotel because of the location, which is pretty optimal for me, close to the central station, as this was my first time visiting Brussels. The check in was slow, only one person working at the reception that time. Some biscuits were given as a Accor Platinum welcome gift. No upgrade. The room was a bit of a shock - In the pictures on the Accor site the rooms look pretty usual ibis rooms with the previous ibis style, but the room they gave me was nothing like the pictures. It was tiny, basically the bed with minimal room around it and clearly not big enough to fit the usual ibis furniture of that style. Window also very tiny. Definitely not big enough for two people to stay comfortable. I've stayed in ibis Single rooms that have been bigger than this. The bath room was okay, though. I asked the guy who checked me in about it, but he claimed all the rooms of the category are the same. This turned out not to be true, as later that evening I met a couple that were just arriving the hotel and asked to see their standard room, which was definitely bigger. First time leaving the room, the elevator button on the 5th floor did not work. Luckily there was a member of staff on the floor, she guided me to the stairs down to the 4th floor. This was fixed pretty fast. On the welcome letter they mentioned the premium wifi being available from the reception. The next day I asked about this, as I needed to work from the room. The guy who originally checked me in knew nothing about this. Another FA arrived and said they could order a code, but I probably not need it. This turned out to be true, the standard wifi was good enough for teams meetings, even with video. The breakfast wasn't included on my rate so can't comment on that. Only one hour of late check out was available, but they agreed that I can work from the breakfast area so that worked out well. Check out was really slow, again only one person working at the reception. I wanted to do it personally, just to confirm that working from the breakfast area was still ok, but after 12 minutes of waiting, I decided to give up and drop the key in the fast check out box. Overall, must say I wasn't impressed.

Dear Guest, Thank you for taking the time to share a review. We're delighted to hear that our central location was optimal for your visit to Brussels, and it's great to know that our standard Wi-Fi service met your expectations for your work needs. We apologize if you found the check-in process slower than expected and for any confusion regarding the room size. Our team strives to provide efficient service, and our room sizes do vary, as indicated in our information sheet. We also regret any inconvenience you may have experienced with the elevator and appreciate your understanding as we promptly addressed this issue. We take pride in our Sweet Bed by ibis for your sleeping comfort and hope that you found your stay restful despite the concerns you raised. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Jurgen Van der Haegen, General Manager

Location Great

Примечание: Tripadvisor 5.0/5

everochfort Реальные отзывы TripAdvisor

Great location. Less than a five minute walk from Grand-Place. Restaurants, Bars & Shop all within walking distance. The Brussels Central Station is a five minute walk from the Hotel so very convenient if travelling by Train to/from Airport. Hotel is very clean and & modern. The staff were very polite & helpful. The luggage storage room with the lockers is a great idea - wish more Hotel's had this feature. Breakfast was very good - the scrambled eggs were deliciously creamy. The room was very clean, good TV channels, toiletries provided in bathroom. Slept well both nights. We both found the room quite small and tight to work around & shower very small space also. However we were only there for a two night stay and were out during the day so it was not too much of an issue. Would stay here again if returning to Brussels. Very nice Hotel.

Dear Guest, Thanks for your review about our hotel. We're thrilled to hear that our prime location contributed positively to your stay and that the proximity to Grand-Place and Brussels Central Station was convenient for your travels. It's wonderful to know that the cleanliness and modernity of our hotel met your expectations, and that you found our team polite and helpful. We appreciate your compliments on our luggage storage room and are glad you enjoyed the breakfast, especially the scrambled eggs. We understand that the room size and shower space did not fully meet your expectations. Our rooms are designed to be cozy and efficient, and while they may seem smaller compared to others, we hope that the overall comfort, including our Sweet Bed by ibis, and the provided amenities helped to ensure a restful sleep. Kind regards, Jurgen Van der Haegen, General Manager

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Другие интернет-пользователи оценили наш отель

  • 2 767 Отзывов 9.8/10 Расположение
  • 2 570 Отзывов 6.2/10 Номер
  • 1 930 Отзывов 8.8/10 Сервис
  • 38 Отзывов 8.9/10 Интернет
  • 1 496 Отзывов 4.1/10 Комфорт
  • 1 252 Отзывов 8.9/10 Завтрак
  • 926 Отзывов 7.6/10 Чистота
  • 6 Отзывов 2.5/10 Бассейн

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