Le Louise Hotel Brussels - MGallery Collection 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 2 327

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Le Louise Hotel Brussels - MGallery Collection - Image 1
Le Louise Hotel Brussels - MGallery Collection - Image 2
Le Louise Hotel Brussels - MGallery Collection - Image 3
Le Louise Hotel Brussels - MGallery Collection - Image 4
40 Avenue de la Toison d Or, 1050 БРЮССЕЛЬ, Бельгия

Описание

Особенности отеля

  • В пешей доступности от исторического центра Брюсселя и Европейского района

  • À proximité immédiate des meilleures adresses shopping de l'avenue Louise

  • Ресторан Maison Louise - Kitchen. Бар. Сад

  • Полностью оборудованные модульные конференц-залы с естественным освещением.

  • Частный сад нашего отеля в самом центре Брюсселя

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Расположение отеля

Le Louise Hotel Brussels - MGallery Collection

40 Avenue de la Toison d Or
1050 БРЮССЕЛЬ
Бельгия

GPS:50.8361100735311, 4.357081579210728

Телефон
Факс +32 2 514 57 44

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Можно с животными
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

MAISON LOUISE KITCHEN BAR GARDEN

Ресторан Maison Louise, на первом этаже, расположен вдоль фасада отеля, его уютные альковы выходят на проспект. Насладитесь блюдами сезонной кухни в современном интерьере с открытой кухней или расслабьтесь в нашем садовом оазисе.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.7/5  Отзывов: 2 327

Рейтинг TripAdvisor  4.4/5  Отзывов: 240

Сертификат качества 2025

Comme ci, comme ça

Примечание: Tripadvisor 4.0/5

Jepete Реальные отзывы TripAdvisor

We booked this as a weekend get together for two friends of 40 plus years looking forward to a good catch up and a bit of luxury whilst exploring Brussels. One good thing about this hotel is its very convenient location. A very short stroll from the Louise metro station, we could be at the Gare Zuid/Midi for the Eurostar (and very regular services to beautiful Ghent) within 15 minutes. It was surrounded by high end shops and close to the city's museums and galleries - perfect for us. I had emailed the hotel prior to arriving to ask for restaurant recommendations (I had even written in my best French...) and had received no reply, so my expectations were slightly dulled prior to arrival. It is a very compact hotel and the corridors and rooms felt not very different to what you would expect from a basic, budget hotel. The beds were very comfortable and the bathroom had lovely toiletries from L'Occitane. Coffee and herbal teas plus water was provided but no biscuits or -heaven forbid- Belgian chocolate. It all seemed a bit "budget" despite the price tag. We enjoyed a cocktail in the bar on our first night, prior to dinner at an excellent local restaurant, La Vigne (I will recommend it to you because if you ask the hotel they won't reply ...) . The bar felt that bit special and we enjoyed our time there. Unfortunately on our second and final night, the bar was inexplicably shut and everyone was shunted into the breakfast room/restaurant which lacked any kind of atmosphere and was very busy with people eating/ trying to have a relaxing pre dinner drink. It didn't work and just made the hotel facilities seem even leaner. Breakfast was adequate but it's by no means a spectacular buffet. Staff were friendly and helpful. Would I go back? Possibly, but I would expect the price to represent the quality of the hotel. Don't expect a luxury experience, because you will be disappointed.

Dear Jepete, Thank you for sharing your detailed feedback following your recent stay at Le Louise Hotel Brussels. We truly value hearing from our guests, as it helps us continually improve. We are sorry to hear that your experience did not fully meet your expectations. Regarding your prior email requesting restaurant recommendations, we could not locate any record of this correspondence or your reservation in our system. Could you please provide us with more details about your booking? You may also contact our Front Office Manager directly at adrien.saelen@accor.com , and we would be happy to look into this matter for you. We are glad you enjoyed the hotel’s location, the comfort of your room, and your first visit to our bar. We regret that the bar was closed on your second evening and that the atmosphere did not meet your expectations. Your comments about breakfast and the hotel’s facilities have been shared with the relevant teams to ensure we are providing a consistent and enjoyable experience for all our guests. We appreciate your constructive observations and hope to have the opportunity to welcome you back in the future, with the aim of providing the full luxury experience you were hoping for. Kind regards, Le Louise Hotel Brussels - MGallery Collection

Wonderful weekend stay

Примечание: Tripadvisor 5.0/5

713ireneb Реальные отзывы TripAdvisor

Exceptionally sweet hotel All the little things are beautiful Clean , comfortable rooms and excellent breakfast, very friendly staff We will come back

Dear 713ireneb, Thank you so much for your wonderful feedback about your recent weekend stay at Le Louise. We’re delighted to hear that you found our hotel exceptionally sweet and enjoyed all the little details that make each stay special. It’s a pleasure to know that you appreciated the cleanliness and comfort of your room, our excellent breakfast, and the friendliness of our team. Your kind words truly mean a lot to us, and I will gladly share them with everyone here — they will be thrilled to know they helped make your stay memorable. We are very happy to hear that you plan to come back, and we look forward to welcoming you again for another beautiful stay in Brussels. Best regards, Salomé C. E-commerce Marketing Manager

This hotel exceeded my expectations! From the warm welcome at check-in to the beautiful room

Примечание: Tripadvisor 5.0/5

18hp Реальные отзывы TripAdvisor

This hotel exceeded my expectations! From the warm welcome at check-in to the beautiful room with a fantastic view, overlooking the courtyard which I didn’t expect for a city hotel , everything was top-notch. The location was perfect, close to everything we wanted to explore. The staff provided exceptional customer service, going out of their way to make us feel welcome. The bed was incredibly comfortable , the overall room size was quite large and the showers were fantastic in the bathroom. The breakfast overall was excellent. Everything you needed. The only one thing is we had dinner one night at the hotel and found that they were lack of staff so the service wasn’t very brilliant , had to look for staff at for service. Overall, a fantastic experience, and I’d definitely stay here again.

Dear 18hp We sincerely thank you for sharing such wonderful feedback about your stay at Le Louise Hotel Brussels – MGallery Collection. We are truly delighted to read that you enjoyed your experience with us, from the warm welcome at check-in to the comfort of your room and our convenient location. Your kind words about the team and the breakfast are greatly appreciated and will be shared with all our staff, as they serve as a real encouragement to continue delivering excellent service. We are, however, sorry to read that your dinner experience did not fully meet your expectations. Please rest assured that your comments will be shared with our restaurant team to help us improve the quality of our service. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back very soon for another memorable stay in Brussels. Warm regards, Salomé C.

Fabulous Service especially from Ronald at the front desk

Примечание: Tripadvisor 5.0/5

Sid P Couples - Реальные отзывы TripAdvisor

While checking in, I realized that I had left my passport behind at the hotel in Paris. Ronald, who was at the check in counter called the Paris hotel where I stayed and informed them about it. Fortunately the housekeeping staff there had found my passport and turned it over to the Reception Desk at the Paris hotel. Ronald was very helpful and empathetic and he confirmed that my passport was in the locker of the Paris hotel. Fortunately I was going back to Paris after 3 days and got my passport. The room at the hotel was clean and service was also good with the staff being pleasant and ready to help. We got 2 complimentary bottles of water daily. I would definitely stay again at Le Louise if I go back to Brussels. The location of the hotel is also good and is in a safe neighbourhood.

Dear Sid P, Thank you very much for taking the time to share your experience following your stay at Le Louise Hotel Brussels – MGallery Collection. We are especially grateful for your kind words about Ronald. We are proud to have him on our team, and I will be sure to pass along your feedback to him. It’s heartening to hear how he went above and beyond to assist you with your forgotten passport — his attentiveness and empathy reflect the values we strive to uphold every day. We’re also delighted to know that you found your room comfortable and clean, and that you appreciated the little touches such as the complimentary water bottles and the friendliness of our staff. Our location in a calm and safe neighborhood is indeed one of our guests’ favorites, and we’re happy it added to your positive experience. Thank you again for choosing to stay with us. It would be a pleasure to welcome you back to Le Louise on your next visit to Brussels. Best regards, Salomé C. Ecommerce Marketing Manager

NOT a five star hotel!

Примечание: Tripadvisor 1.0/5

poisonwhitetail Реальные отзывы TripAdvisor

Our holiday in Brussels was spoiled by our stay here. My partner has accessibility issues and chronic ill health. We had been promised a first floor room with walk-in shower. On arrival, the staff were completely unfriendly. They allocated a second floor room and when challenged, we were told that we'd have to stay in the second floor room, and then move the following day. A big inconvenience. The room was very uncomfortable, one of the mattresses was at an angle, and the pillows themselves were so dirty and stained that they smelled. The kettle stank of cheese and when we asked for this to be replaced it was washed out and handed back to us still smelling. We had to insist on a different kettle which they obtained from another room. After a poor night of sleep we spent until 2pm trying to sort out the room issues, only to be told that there was no such thing as a twin bedded room on the first floor! We were promised that our existing room would be cleaned and made good for our return from sightseeing. On our return it had not been touched - still in the same condition. We were told that we would have to wait in the lobby if we wanted the room made up! So, we decided to move to a different room, on the third floor! This room was more comfortable but still had dirty smelly pillows. We had lost the will to complain further as we felt that we were not being seen as significant customers. In addition, the air conditioning system sounded like a foundary! Each time we dealt with a different member of staff who did not communicate our issues to the next. It was hugely stressful, ate into our holiday experience, and we were treated as an inconvenience rather than our situation being an inconvenience. Solving the problem through a continuous loop of poor communication does not equate to a five star customer experience. A couple of days later, we asked why they had done nothing to appease us, and we had been told that they had deducted 30% from our first nights stay which was a paltry aplology which hadn't actually been communicated to us! On leaving they attempted to charge us for a breakfast that we hadn't taken, and riffled through piles of paperwork to make sure that we hadn't taken it! The whole experience was a complete fiasco from start to finish, and we wonder who is responsible for coordinating the customer experience at this hotel.

Dear poisonwhitetail, Thank you for taking the time to share your experience with us. We are truly sorry to learn that your stay did not meet your expectations and that the challenges you faced impacted your visit to Brussels. Please accept our sincere apologies for the inconvenience caused, particularly in relation to the room allocation, cleanliness, and communication from our team. We fully understand how important it is to feel comfortable, especially when accessibility and health are concerned, and it is clear that we fell short in delivering the standard of care and attention you deserved. The stress you described is not the experience we wish for any of our guests, and we deeply regret that your concerns were not handled with the empathy and efficiency they warranted. Please be assured that your feedback has been taken seriously and shared with our management team. We are reviewing all aspects of your experience to ensure better coordination, cleaner room standards, and more thoughtful service moving forward. Should you consider staying with us again in the future, we would welcome the opportunity to offer you the experience we strive for all our guests to enjoy. Warm regards Adrien.S Front Office Manager

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