Отель Novotel Брюссель Сити Центр 4 звезды

I was in Brussels three Nights last week for a Project review and stayed at the Novotel Brussels City Centre. It was a pleasant experience. At check.in everything was prepared for me and I was welcome by a smilling staff. The room was clean and comfortable. Everything was good but the best was the breakfast or more precisely the service at the breakfast restaurant. When I asked for soft-boiled egg the gentleman in charge smiled and told me that it's coming. I thought that it was only an explanation for no boiled egg but a while later he brought to me one! Actually I was at the restaurant only a few minutes past 6 in the morning and not everything was ready. The gesture of this staff make feel really "at home" and welcome!

Located in a very nice district of Brussels so very convenient. Nicely decorated. Now my room had a very noisy additional air conditioning system (in addition to the regular air conditioning that can be turned off) that couldn't be turned off. The reception explained to me that this is to clean the air - which I don't understand since there were 2 windows that could be opened in the room. So I ended up not sleepy very well because of this noisy stuff.

Our arrival was a little bit odd. Although I mentioned several times that I had already done the online check-in, the receptionist kept on asking for my ID and creditcard. An extra receptionist cleared the situation after a while, so we could finally go to our room... to see that we had been massively upgraded to an amazing duplex room, with two bathrooms, two work-desks and two bathrooms, one with a bath, one with a shower and a TV on each floot. Needless to say we felt very spoiled. What more can I say, the hotel is perfectly located into the very heart of Brussels, breakfast is plenty, and it has a great gym and even a small pool. Also the bar is a great place to go for a drink or to have a bite. So once again we had a very pleasant stay although it seems to be hard to find staff members that speak and understand Dutch, the language of 60% of the population of Belgium. And the one that does speak the language, didn't seem to know what an online check-in is. I can only hope he knows it now.

Very professional, clean and comfortable. Always a pleasure to stay there. The rooms are spacious and have all the amenities required for comfortable stay. I especially like the iron in the room, as it is really important for me to have it.

Hi, I had a very bad experiences : - the parking which wad mentionned is not on site but about 400m far from the hotel, when I informed the staff (after a long flight and late evening), he was like it is not a big deal, why are you complaining (i had to turn around twice around the hotel and call them in order to ask for the parking) => booking was made thru app and it is just mentionned Parking. - the reception is very cold, first time i did not fill myself in Novotel, big empty hall, receptionist was like "i am buying a ticket in the metro.." - worst is coming : the room was underwork, I think maintenance came into the room and nobody clean it then, entrance was full of dirty dust and ciment coming from the ceiling. - when i checked out no body asked me if I passed a nice moment, so i did not give any feedback. - basic breakfast but smoked salmon not available... Regards,

Even with current construction going on in the area, this is a good hotel located just off Place Ste Catherine. It's a short walk to the Grand Place, yet a bit away from the throngs of tourists. There are many good restaurants in this area, plus several grocery stores. The hotel is modern, clean and well appointed. Each room has a mini-fridge and coffee/tea maker, so no need to pay for breakfast if you'd rather not. I shopped at the nearby grocery store for wine, yogurt, fruit, crackers and other "necessities" for my stay. Wifi was good, and the TV has a good variety of music channels to listen to. I stayed 9 nights and was very comfortable there. Everyone on the staff was kind and helpful. This is an excellent location if you come for the Christmas Markets. The hotel even put out an urn of Gluhwein (hot spiced wine) for guests each evening.

В сети Новотель уже останавливались в Швейцарии и Австрии,и здесь,в Брюсселе,отель опять нас не разочаровал.Очень удачное расположение,от ж/д вокзала пешком около 10 минут,до Кафедрального Собора столько же,до Главной площади столько же.То есть ты живёшь практически в самом центре основных достопримечательностей.Очень чисто,уборка номеров ежедневно.Очень вкусные завтраки,особенно покорила выпечка и возможность самому приготовить свежий апельсиновый фреш. В общем,мы остались всем довольны.В следующий раз с удовольствием остановились бы здесь.

This is Victoria (room number 624). I just wanted to inform you that we ordered a taxi from your reception desk to the airport, and it came a private car. He treat us really bad, and asked us to pay during the journey, and we gave him our debit card, and he said that his machine didn't work, so we had to pay in cash. But we are very concerned to have paid twice (with the card and in cash). Moreover my complaint is about the treatment received, especially to my daughter who screamed to her. It was a horrible experience for both (my daughter and me). I think the hotel should take this complaint very seriously. We are platinum members at your hotel, please check.

Позитивные моменты: Удобная геолокация, хорошие завтраки, игровая зона для детей. Очень удобные кровати и чистое бельё. Негативные моменты: По приезду в отель в 14:00, ждали заселения более 2 часов. Не качественная уборка номера. В боковых номерах сильно сквозило из окон.

Great location, friendly staff, but forget its breakfast. First time I have seen "scrambled egg soup". The quality of the breakfast does not match its price. Save the money and buy at one of the cafes around the corner. Next, rooms soon need to refurbished.

I enjoyed 100% my staying in Novotel Brussels City center. Location, room, breakfast, swimming pool, stuff were simply great. I also appreciated a lot a room upgrade and that my request to have a room at the highest possible floor was taken into account! looking forward to coming back

Номер хороший, чисто, хорошая Кровать и белье. На стойке ответили на все вопросы. Завтрак прекрасный. Только разочаровал вид из окна на стройку. Месторасположение выше всяких похвал

Novotel - в очередной раз подтвердил свой бренд! Нам все понравилось! Чисто, быстро, просто, комфортно! Обязательно остановимся еще раз! Однозначно рекомендуем всем! Завтраки - очень вкусные! Всё не перепробуешь))) поэтому кушали только то, что характерно для Бельгийской кухни!

Overall it is good but I am rather deceived at my arrival to the hotel. As a gold member of the Accor Group i went to the line reserved for Accor member but there is no one there. On regular line there are two staff serving a few customers. When they finished with all the customers one of the staffs, a lady asked me to come over to check in. I told her that I am gold member and have already checked in online and the keys should be ready for me. She said that there is no difference and I would have to do the same as everyone and signed the paper. She is rather Cold and strict with me. Well, it is not a big deal but I am wondering what is the point to be gold member and why should I bother to check in online. Further, it would be Nice to have a more friendly welcome.

Novotel City Centre is well located and fitted out. We knew what to expect, not wanting enormous foyers nor 5 star accommodation and 3 hat dining experiences. Rather, the layout and offerings were functional and accessible with a very helpful staff assisting us in getting about in our first visit to Brussels. Recommended and will readily stay here again when we next visit this historic city.