Novotel Брюссель Сити Центр 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 3 452

Гарантия
лучшей цены
Novotel Брюссель Сити Центр - Image 1
Novotel Брюссель Сити Центр - Image 2
Novotel Брюссель Сити Центр - Image 3
Novotel Брюссель Сити Центр - Image 4
Rue de la Vierge Noire 32, 1000 БРЮССЕЛЬ, Бельгия

Описание

Особенности отеля

  • Расположение в центре города

  • Сертификат Green Key

  • Прямой доступ к станции метро De Brouckère

  • Бесплатный высокоскоростной WIFI

  • Стильный ресторан GourmetBar, 11 модульных конференц-залов с естественным освещением

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Расположение отеля

Novotel Брюссель Сити Центр

Rue de la Vierge Noire 32
1000 БРЮССЕЛЬ
Бельгия

GPS:50.850937, 4.350372

Телефон
Факс +32 2 505 50 00

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

GOURMETBAR

Наше меню такое же разнообразное, как и наш город. Вас ждут сезонные предложения, классические международные блюда, региональные угощения и особые местные напитки.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 3 452

Рейтинг TripAdvisor  4.2/5  Отзывов: 3 814

Сертификат качества 2025

Great location but issue with noise.

Примечание: Tripadvisor 4.0/5

Lipstick S Реальные отзывы TripAdvisor

Great location in city centre. Only issue was noise levels from street. Hotel is in middle of several roads. Asked to change room and this was sorted quickly and efficiently. New room was facing the church and much quieter. Staff were helpful and quality hotel.

Adequate, but not worth the money

Примечание: Tripadvisor 2.0/5

hannibalvad Couples - Реальные отзывы TripAdvisor

If you are a in a business visit, then this is adequate (and nothing more). For anyone else, this is extremely underwhelming for the price. The rooms are bland, and feel cheap. The bedding, pillows and blankets are uncomfortable. The power outlets in the rooms are also out of order, so good luck charging things. The breakfast is mediocre. I found hair in the buffet several times. The food is tasteless and greasy. They say they have a fitness and wellness area, in reality it’s a 10 meter long pool that’s 0,90M (90 centimeters) at the deep end. We pubic hair in the pool on several occasions, and also a used diaper. The are kids being left unsupervised and entering the pool/spa area without showering. The fitness room is one bench, some dumbbells and Caruso machines.

Dear Hannibal, Thank you for taking the time to share your detailed feedback with us. We are truly sorry that your stay did not fully meet your expectations. Our team maintains stringent cleanliness protocols throughout our premises, including our dining area and wellness facilities. The comfort of our guests remains our top priority, which is why our rooms are equipped with premium bedding and modern amenities. Our maintenance team is always available to promptly address any technical concerns with room facilities. Our wellness area features a specialized jet-stream pool and a well-maintained fitness space designed for an invigorating workout experience. The dedicated staff members are available around the clock to ensure all facilities operate at the highest standards and to address any concerns that may arise during your stay. We sincerely hope you will give us another opportunity to provide you with a more satisfactory experience. Best regards, Marc UYTTERHOEVEN, General Manager

Hotel with Surprises

Примечание: Tripadvisor 3.0/5

Alexey M Реальные отзывы TripAdvisor

Convenient location, friendly staff, standard cleaning. Breakfast offers a relatively good selection, but sometimes you have to wait quite a while for the replenishment of finished food options. I was satisfied with the breakfast selection, although I heard that some other guests were dissatisfied, comparing it to other hotels in this price range. I stayed at this hotel about 7 or 8 years ago, and little has changed since then, at least the room I was given looked quite tired, and there was noticeable mold in some places in the bathroom. Despite the interesting view, the windows were so dirty that the view didn't matter. Despite the late checkout agreed upon with reception at 2 hours later, just half an hour after 11 am, there was a loud knock on the door where the 'do not disturb' sign was hanging. The cleaning lady was very eager to know how long she would have to wait for the checkout. In a hotel where a night in a standard room costs around 150-200 euros, internal communication between staff could be better. Upon checking out, instead of my invoice, I was given a document with all the information of another guest, including their full name, address, contact information, and other identifying details. This document was in a sealed envelope, which I opened at home. I would like to believe that this is an isolated incident, as this is very sensitive information that should be handled properly, and such incidents can lead not only to reputational losses for the hotel but also significant harm and inconvenience for guests.

Dear Alexey, Thank you for taking the time to share your review. We are pleased that you found our staff friendly and our location convenient for your needs. It is also gratifying to know our commitment to cleanliness met your expectations. However, we are concerned to hear about the issues you encountered during your stay. We apologize for the condition of the room and the bathroom which fell short of our high standards. Furthermore, we regret that the windows were not as pristine as they should be, which prevented you from fully enjoying the view. We also understand the importance of privacy and are disheartened to learn about the disturbance despite the 'do not disturb' sign. Additionally, we take the mishandling of your personal data very seriously and are sincerely sorry for this oversight. We will reinforce our procedures to ensure such an incident does not recur. Finally, we are delighted that you enjoyed the wide selection of our breakfast offerings. Our team strives to provide a diverse and satisfying breakfast experience, and your patience during busy times is much appreciated. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Great location and a decent hotel

Примечание: Tripadvisor 3.0/5

Kevin G C Реальные отзывы TripAdvisor

A decent hotel in a great location. I imagine it is often used for business for short visits. I was a tourist on a long weekend. As a wheelchair user the room was good but there was a couple of suggestions I would like to make. The sink and mirror are much too high and the bar beside the toilet was dangerously loose. One thing I didnt understand was why the bar was not open for lunch on the Sunday. Would have liked to have eaten something before I left for the airport.

Dear Kevin, Thank you for taking the time to share your review. We are pleased that you found our location to be great, ideally situated in the heart of Brussels with easy access to local attractions and public transport. However, we regret to hear about the challenges you encountered during your stay. We understand the importance of accessibility and comfort for all our guests, and it is concerning to hear that the sink and mirror did not meet your needs and that the bar beside the toilet was not securely fastened. We also apologize for any inconvenience caused by the unavailability of our bar for lunch on the Sunday of your stay. Your comfort and satisfaction are our top priorities, and we value your suggestions as they help us enhance our services. We hope you were able to appreciate the full range of amenities available at Novotel Brussels City Centre, such as our heated indoor pool, fitness room, and the gourmet bar with its terrace, which is a delightful place to relax in the summertime. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

A 2-Star Room in a 4-Star Hotel! So disappointed!!

Примечание: Tripadvisor 2.0/5

Ronny V Реальные отзывы TripAdvisor

Although it was just my partner & I staying at this Novotel, we opted for a deluxe family room to enjoy some quality time & luxury. But what a disappointment! The check-in process was laborious. The room, although big, was very basic, empty & run-down, and clearly has not had a facelift or refurbishment in decades. The old curtains were torn and full of holes, the carpet worn, decoration virtually non-existant. The room only has 2 basic chairs, but no comfy sitting facilities like a sofa or armchair. It's also very dark, even with all the lights turned on. The soap dispenser in the bathroom was empty upon arrival. The water in the sink never gets really hot. No bathtub. Shower head is fixed too high up and hard to maneuver. Cheap toilet paper and no toilet brush. There was no minibar (which was promised) and only a tiny fridge. The old, built-in television has the USB port connection switched off, so watching anything from a usb key was out of the question. The double bed is not king size, and only has a tiny nightstand on one side of the bed. The highly advertised swimming pool is a joke: it can barely fit 4 people without a person bumping into another. We expected a warm, cozy, modern room but it felt more like a room you would get in an old, two-star hotel. Maybe there are more modern, better equipped rooms in this Novotel, but the room we were given was a real letdown. And at an average rate of 300 euros a night (€1800 for 6 nights), totally overpriced! The invoice we received at check-out was incomplete and only listed the last night! We stayed in many other Accor hotels in Brussels & Antwerp over the years that offered more quality & comfort for much lower prices.

Dear Ronny, Thank you for taking the time to share your review. We are truly disheartened to read about the issues you encountered during your stay. The condition of the room you describe does not reflect the high standards we strive for. Our rooms, including the deluxe family rooms, typically offer comfort and modern amenities, and we regret that this was not your experience. Regarding the bathroom amenities, we usually ensure that all items are replenished and in perfect working order. We apologize for the oversight with the soap dispenser and the water temperature. Furthermore, we understand your disappointment with the minibar and television facilities. Our executive rooms come equipped with a filled minibar, and we're sorry this was not the case for you. The bed size in our rooms is indeed queen size as mentioned on our website, and we apologize for any confusion regarding this. Our swimming pool is a jet-stream pool designed for relaxation and might seem compact when expecting a larger facility. We apologize if this was not clearly communicated or if it did not meet your expectations. Lastly, the issues with the check-out process and the invoice you received are concerning, and we are reviewing this internally to ensure accuracy and efficiency for our guests. We sincerely apologize for the shortcomings you faced and for not providing the value you rightfully expected for the rate paid. We hope to have the pleasure of welcoming you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 2 134 Отзывов 9.6/10 Расположение
  • 2 178 Отзывов 7.6/10 Номер
  • 1 970 Отзывов 8.5/10 Сервис
  • 28 Отзывов 7.6/10 Интернет
  • 1 056 Отзывов 8.2/10 Завтрак
  • 843 Отзывов 7.9/10 Чистота
  • 74 Отзывов 9.3/10 Напитки

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