Novotel Brussels off Grand Place

Great location and nice room. But something wrong at this hotel with the food/ service. Evening visit to the bar was largely empty, one member of staff. Very short menu which did not sound great and as the restaurant area was empty, huge and cold decided to go out. At breakfast again no staff, huge empty cold breakfast area. Hot food looked awful, bacon mostly uncooked, everything looked a little messy. Staff strolling in, grabbing a coffee, walking out, the one person in the kitchen walking round in gym wear. Something is not right with the way it is being run and it is going to lose customers. Maybe it’s post Covid lack of staff but I won’t be back for a while until it is running back to normal. Pity as location is excellent!

This is an excellent hotel. Located 2 minutes walk from the central train station of Brussels and about 2 minutes from the central square. Large clean rooms with very good air conditioning. Rich and very good breakfast. Excellent staff who are always there to help you. Highly recommend this hotel, it is excellently located and at an unbeatable price

Been at this hotel 3 times now and each is super. You can't beat the location and reasonable price. Smaller rooms usually, but it is Europe. Walk one block and you are in the Grand Place, a block in any direction takes you in the smaller, back streets, etc. Close to dozens of restaurants.

The location is superb. It’s in the city center. There is a big parking near by - very convenient. You walk out and there is plethora of restaurants. The town square is 5 minutes walk from the hotel. We walked to all the major attractions. The checkin is fast and the rooms are nice and clean.

The one thing that you want is to have a room. Here with a 2 year old and a 4 year old and no room! No room at the right check out. Don't even convinced they have rooms and they are so rude when asking. We have children to keep safe and find another hotel. Never again a NOVOTEL