Staff were really excellent, without exception. A vast contrast to those in an unnamed luxury hotel we stayed in the previous night in UK. Really well trained, well motivated and helpful. Thank you. However, room was very tired, the bar was really not upto paar for such a hotel. There are to be some redecorating efforts I understand but I wouldn't stay again until they are completed.

Great location, but rooms are in serious need of renovation. It is not a 5 star standard hotel, much beneath other 5 star Sofitel properties I have stayed at. The service was good, despite long wait times at the reception desk. Bed very comfortable and heating worked very well. As a Platinum member in a Deluxe room, there was no free minibar ... which I have in Novotel hotels ... I stayed here to earn points, otherwise there are better hotels in Brussels

Stay met all expectations, good room size, excellent bed, all amenities required, good breakfast, walking distance to city center. Bar is closed due to renovation works - look forward to seeing the final result!

Located off Louisa Square with convenient connections by metro to all of. Brussels, the quality of the stay was excellent. Service staff helpful and efficient and the room good size, clean and comfortable.

Localização, cafe da manha, quarto, atendimento, cortesia, tudo muito bom. Senti falta da sauna ( spa). A falta do spa ( mas senti falta mesmo da sauna). Teria que considerar este item para ser 5 estrelas.

Excelente, pessoal muito atencioso e prestativo.

It is a very nice hotel and very central for shopping, business and going out. However, at the moment is is being refurbished and it is probably not the best time to come. It was also the first time since I am gold/platinum member of Accor that no upgrade was suggested, which was an habit at this facility.

Very good breakfast & brunch, comfy & cuddly bed, very friendly staffs & very polite. Very nice hotel. Close to transportation. We are surely coming back to this hotel next time we are coming back in Brussels.

At le Louise the staff is very helpfull and service minded room and meals where outstanding so we can recommend the hotel to every one who would like or need to go to Brussels. it is svery well located near the city centre and shops

1st time back after several years. Great attention, breakfast is great, nothing missing. Excellent attention when I realized I had forgotten to empty the safety box. Great service and Sofitel shows once again that they deliver!

all good. But 1 thing that spoilt the experience. I have asked in the late evening some milk for my little daughter biberon at the reception. they gave me a glass of milk for 12 euro (room service)... Unfortunately now this is one of the thing top of mind. I know there are procedure. But train your personnel to use their brain and put themselves in the shoes of the client.... it is like asking someone buying a ferrari to pay the fuel in the tank.... I hope you will fix it.,

atenção maravilhosa.

hotel has strategic location, very nice, very clean, all staff were very helpful, and kind, from reception staff to house keeping staff, special great thanks for Madam Karima, who used to welcome us every day morning at breakfast, she was smily very nice person, very kind, so careful for all people, add to she peaks Arabic French and English.

Hotel was clean. Staff were friendly. Turnover service was a little poor - only curtains were closed and tea bags thrown on the table. Once you arrive at the hotel there is no one at the entrance to help with the luggage. You will need to go up the escalator to meet someone for help.

Equipe da recepção muito gentil