Hotel Mercure Salzburg City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,374 reviews

Hotel Mercure Salzburg City - Image 1
Hotel Mercure Salzburg City - Image 2
Hotel Mercure Salzburg City - Image 3
Hotel Mercure Salzburg City - Image 4
Bayerhamerstrasse 14 a, 5020 SALZBURG, Austria

Description

Hotel extras

  • Enjoy your stay in a quiet location with a garden, terrace, and covered parking

  • Central location: only 10-15-minute walk to the attractions of Salzburg

  • Modern conferences and culinary delights at the restaurant 'Le Sel'

  • Salzburg Central Station is only 900 meters away

  • Bus service between the hotel, city center & airport

Our accommodation(s)

Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020 SALZBURG
Austria

GPS:47.809379, 13.050953

Telephone
Fax +43 662 871111411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE SEL

Non contractual photo

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the Le Sel with dishes from regional and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,374 reviews

Customer review rating 5.0/5

Andreas N. Couples - Confirmed reviews ALL

Very friendly welcome, recognizing my silver status. The room was clean with a nice bathroom. Maybe they could have been a bit more soundproof, but that's a suggestion on a rather high level. Breakfast was good (due to renovation of the restaurant, it's now in a seminar room - good enough). Wifi works too, pricing OK.

Dear A., Thank you very much for your fantastic review and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay and felt warmly welcomed, especially with the recognition of your ALL Silver status. It is great to know that you appreciated our breakfast offering, reliable WiFi and the overall value for money. Thank you as well for your constructive comment regarding the soundproofing. Feedback like yours is very valuable and helps us continuously improve our guests experience. We also appreciate your understanding regarding the temporary breakfast setup during our restaurant renovation. We look forward to welcoming you back soon to enjoy our newly renovated space. We hope to see you again on your next visit! Kind regards, Alexander Plochberger Assistant General Manager

Customer review rating 5.0/5

Alyanna A. Solo - Confirmed reviews ALL

All the reception were very friendly

Dear A., Thank you for your kind review! We are very happy to hear that you experienced the best service and found our reception team to be very friendly. Your feedback is truly appreciated and we hope to welcome you back again soon! Best Regards Alexander Plochberger Assistant General Manager

Customer review rating 4.0/5

Marisa P. Solo - Confirmed reviews ALL

Overall great stay at this hotel. My one issue was the LED lights around the mirror in the bathroom were too bright. They shine directly in your eyes because of how they are positioned around the mirror. They are operated on the same switch as the other bathroom lights. It would be nice if instead they had their own switch, so you could turn them off, while keeping on the overhead bathroom lights. Having a soft light option in the bathroom (or a nightlight in there) would be great. Otherwise I enjoyed this hotel- good breakfast, excellent location, nice room, comfortable, friendly helpful staff.

Dear M., Thank you very much for your review and for sharing your detailed feedback. We are delighted to hear that you had a great stay and enjoyed exploring Salzburg. It is wonderful to know that you appreciated our breakfast, location, comfortable rooms and our friendly and helpful team. Thank you as well for your constructive comments regarding the bathroom lighting. We understand how the brightness and switch setup could be inconvenient and we truly appreciate your suggestion about adding a separate switch or a softer light option. We will gladly take this into consideration for future improvements. We hope to welcome you back again soon! Best Regards Alexander Plochberger Assistant General Manager

Customer review rating 5.0/5

Robert R. Business - Confirmed reviews ALL

Nice rooms and good service . Restaurant was being renovated but breakfast evening meals transferred to another area. Staff on reception on 2nd day were excellent as after we checked out we went to our meeting and came back to the hotel afterwards . I asked if we could purchase coffee but due to the restaurant relocation it was not possible . However reception staff went to breakfast areas and made 3 coffees for us - Thats great service and thank you to the gentleman ( on reception or manager ) that went out of his way to provide a good service

Dear R., Thank you very much for your fantastic review! We are pleased to hear you had a comfortable stay and enjoyed the rooms and service. Thank you as well for your understanding during the restaurant renovation. A special thank you for mentioning our reception team. We are glad our colleague could assist you with the coffees after your meeting and we will be sure to pass on your kind words. We hope to welcome you back again soon! Best Regards Alexander Plochberger Assistant General Manager

Customer review rating 5.0/5

Yueping Z. Couples - Confirmed reviews ALL

The reception people are very kind ,sweet,lovely.

Dear Y., Thank you very much for your lovely feedback! We are truly happy to hear that you found our reception team kind and welcoming. Your kind words mean a lot to us and will gladly be shared with the team. We hope to welcome you back again soon! Best Regards Alexander Plochberger Assistant General Manager

Other web-users rate our hotel

  • 591 reviews 9.1/10 Location
  • 710 reviews 8/10 Room
  • 796 reviews 8.9/10 Service
  • 8 reviews 7.1/10 WiFi
  • 260 reviews 7.5/10 Breakfast
  • 258 reviews 8.3/10 Cleanliness

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