Hotel Mercure Salzburg City 4 stars

Customer review rating 4.4/5 1,840 reviews

Hotel Mercure Salzburg City
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Hotel extras

  • Central location: only 10-15-minute walk to the attractions of Salzburg

  • Direct bus service between hotel, city center & airport

  • Modern meeting facilities & fine restaurant "le sel" with terrace

  • Salzburg Central Station is only 900 meters away

  • Sightseeing Tours & Salzburg Card: Advice & Sales right at the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020
salzburg
austria

Tel: +436628814380

Fax: (+43)662/871111411

Contact email

Check-in from 15h00

Check out up to 12h00

  • LINE 2 :  2 BAYERHAMERSTR.

  • By plane

    MUNICH AIRPORT At 170km / 106.25 miles

  • By plane

    SALZBURG AIRPORT At 9km / 5.63 miles

  • By car

    SALZBURG NORD At 2km / 1.24 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.63 miles

GPS :47.809379, 13.050953

Our accommodations

Mercure Salzburg City hotel has 121 comfortable non-smoking rooms of 3 types. All rooms have AC, refrigerator, safe and free coffee & tea facilities. Here you will find the right room type for your stay:

Standard Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Double Room

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Room with king-size bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

LE SEL

Type of cuisine: International

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the "le sel" with dishes from regional and international cuisine.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR RESTAURANT LE SEL

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 99

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Hotel Mercure Salzburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,840 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,376 reviews

Very comfortable and well situated

TripAdvisor rating 4.0/5

Kallan P Business - 10/03/2020 TripAdvisor review

Stayed here for work, convenient location 5 minutes walk to the train station and still within a 20 minute walk to the city center. Quiet location, clean and comfortable room, breakfast buffet, friendly staff. Would stay again.

Hello from Salzburg! Thank you for your stay in the Mercure Salzburg City and the time you took to rate your experiences. We really appreciate your feedback and hope to welcome you soon again in Salzburg! Best regards, Your Mercure Team

Nice comfortable hotel

TripAdvisor rating 4.0/5

SteveB952 09/03/2020 TripAdvisor review

This hotel is small but comfortable, and is about a 20 minute walk to the City Centre. It is within easier walking distance of tram and bus stops, and the public transport is very easy to use once you get the hang of it. The hotel rooms are reasonably well appointed and the breakfast is pretty good. You get a kettle and tea bags but, like everywhere else in Austria, they give you powdered milk instead of the real stuff. That's a very minor gripe and we found the hotel ideal for a quiet stay in this beautiful city.

Dear Steve, thank you very much for your feedback and positive words about our rooms and breakfast offer. We are very happy to hear that you had a nice stay at our hotel and looking forward to welcome you here again. Best Regards from Salzburg, Your Mercure Team

Comfortable and satisfied

Customer review rating 4.4/5

Raqeeb A. Friends - 03/03/2020 Confirmed reviews ALL

Very well layed out room. Slightly dissapointed that the TV was not smart. Bathroom was excellent. Everything was working perfectly except one little light Overall pleased with the entire stay

Dear Raqeeb A., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Clean, friendly and familiar feeling

Customer review rating 4.4/5

Jason Business - 02/03/2020 Confirmed reviews ALL

Friendly greeting in this hotel which is located in a central place within a short drive from the motorway. Clean and spacious room with complementary tea and coffee. Good selection of wines at the bar with seasonal dishes on the menu. Breakfast was tasty, although the selection for vegetarians could have been better.

Dear Jason T., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Not the best experience

Customer review rating 4.4/5

Inese Couples - 26/02/2020 Confirmed reviews ALL

We stayed in the Salzburg Mercure hotel for 3 nights. The location of the hotel was good and it had parking available at the back. Unfortunately, the parking is paid and the website doesn't display the red "paying" dot next to 'parking' as it does for other payable services so this was a bit of an unpleasant surprise. The size of the room was suitable and the room was well equipped. However, there was an unpleasant smell in the room which we luckily were able to get rid of by leaving the window open for a while. The room was rather noisy - we could hear noises in the corridor during the night as well as loud noise from the air conditioner. After not being able to sleep and turning to reception for help we were offered another room where the aircon was just as loud so we stayed in our original room and had to switch off the air conditioner. In addition to not being able to fall asleep due to these disturbances, every morning the cleaners tried to enter our room around 9 am while we were still trying to sleep.

Dear Inese S., first of all I am really sorry for the bad experience you had at your stay with us in Salzburg. Be sure I will share your feedback today with my deputy managers to optimize our service quality and hope you will stay again with us sometimes to feel the better service by yourself. Today we will debit your ALL Account with 1.000 points because of the negative service. Hope this will find your acceptance and looking forward to welcome you again. With best wishes from Salzburg Marcus Siess General Manager Mercure Salzburg City

Nice hotel, ideal for railway station and airport bus

Customer review rating 4.4/5

Duncan Couples - 08/02/2020 Confirmed reviews ALL

2nd stay, ideal for stay in Salzburg if vicinity to railway station important, close enough to centre for pleasant walk and 5 minutes to airport bus (#2). Rooms and public areas of high standard, excellent varied breakfast.

Dear Duncan W., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Siess General Manager Mercure Salzburg City

nice experience in salzburg

Customer review rating 4.4/5

Suwei H. Couples - 07/02/2020 Confirmed reviews ALL

quick check in and out service, but we forget our clothes in room, can you help me to find it, thanks.

Dear Suwei h., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Great

Customer review rating 4.4/5

Subagio Solo - 05/02/2020 Confirmed reviews ALL

The hotel is clean, near to the station and other tourism spots. Nice staff and even better than review wrote on the trip website. Thank you

Dear Subagio T., many thanks for staying with us at Salzburg and for your kind feedback. It is allways a pleasure receive such a positive answer and we hope to welcome you again very soon. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Nice rooms and well located

Customer review rating 4.4/5

Arthur Friends - 01/02/2020 Confirmed reviews ALL

Mercure hotels are always very satisfactory outside of France. In France, the hotels of this brand are rather old buildings, but outside France, it's the best pick for accommodation. It was definitely the case with this hotel in Salzburg City. Maybe I would have wished a more friendly personal at the desk. They do their job professionally, no question about that, but I missed a little bit warmth. Every time I was asking for something (I mean an information or a request, no claim), I had my response, but it was like I was bothering. The personal at the restaurant for breakfast or dinner was nicer.

Dear Arthur M., first of all thank you for staying with us in Salzburg and for answering our survey. Be sure I will share your feedback with my team and especially with my front desk team, so we are able to optimize our warm service quality. Hope to see you again sometimes and wish you all the best. Sincerely, Marcus Siess General Manager Mercure Salzburg City

It was okay

Customer review rating 4.4/5

Jona Business - 31/01/2020 Confirmed reviews ALL

The staying was okay. Only to problems When I arrived the room window was open and the room was really cold. I had a flying insect in my room and even after the cleaning day it was still there.

Dear Jona N., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Short visit to Salzburg

Customer review rating 4.4/5

Moeh Couples - 27/01/2020 Confirmed reviews ALL

We found the Mercure very clean, great staff and a good location to walk into town, see the sights and find great food or attractions.

Dear Maureen Ellen H., We very much appreciate your comments regarding your stay with us in Salzburg. It is always a pleasure to receive positive feedback and be sure, I will share your comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Acceptable level for stay of 3 days

TripAdvisor rating 4.0/5

Ivan W Business - 27/01/2020 TripAdvisor review

Purely chosen for membership reasons, level was as could be expected from Mercure. Little off center for old town and conference center although not really an issue as a good walk never hurt anyone. Staff very friendly and competent. Rooms rather small and a bit noisy, you can hear what's going on in the surrounding areas (in the hotel) Clean with all amenities there and a nice walk-in shower. Breakfast abundant. Restaurant and bar share same space and gives you the feel of a 'Stube'. Food and drinks = Good ! Check-in/out very smooth. Price/Quality = OK.

Dear guest, thank you very much for taking the time to write us a feedback. We are happy to hear that our staff made your stay pleasent and you enjoyed our food & beverage offer. We would be very happy to welcome you again soon at our hotel. Best Regards from Salzburg, Your Mercure Team

Pierrot

Customer review rating 4.4/5

Pierrot Business - 26/01/2020 Confirmed reviews ALL

Was quite averige not great not bad

Dear Pierre W., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Good location, nice offer for 2 rooms

Customer review rating 4.4/5

Liudmila Families - 19/01/2020 Confirmed reviews ALL

Expected good Mercure level, nice designed rooms, delicious breakfast.

Dear Lyudmila P., first of all thank you very much for staying with us and your feedback. It is always a pleasure to know satisfied guests and thats the best motivation for us. We are looking forward to welcome you again in Salzburg and I wish you all the best for 2020. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Good rooms, good position

Customer review rating 4.4/5

Derekm Couples - 17/01/2020 Confirmed reviews ALL

Great reception, good parking , friendly staff, good breakfast. Minor issues bar and restaurant staff not as attentive as they might have been basically becasue there were few residents eating or drinking in the evening (At least one group gave up on the bar and bought drinks from reception). For some reason my B+B booking for 2 was only for one, I added my wife for €27 per night assuming this was B+B but was charged extra for her breakfast as well.

Dear Derek M., first of all thank you very much for staying with us and your feedback. It is always a pleasure to know satisfied guests and thats the best motivation for us. We are looking forward to welcome you again in Salzburg and I wish you all the best for 2020. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Very nice room

Customer review rating 4.4/5

Mr. R. D. Friends - 17/01/2020 Confirmed reviews ALL

As a Diamond member, i was given slightly larger room which was very nice.

Dear Robert D., first of all I am really happy about your feedback and the chance to thank you directly from my side. It is always a pleasure to receive such a great feedback and be sure I will share with my team. We are looking forward to welcome you again in Salzburg and I wish you a great 2020. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Great position , Good rooms

TripAdvisor rating 4.0/5

derekm261 Couples - 17/01/2020 TripAdvisor review

This was the first time that we have stayed in Salzburg. The hotel reception was friendly and helpful, the position is good, within 10 mins walk to Mirabelle and 20 to the old town. The room was good overlooking to park. Parking was easy, overground or underground same price. Breakfast was excellent, good choice hot and cold. Two minor quibbles restaurant and bar were underused by residents for dinner and/or drinks and staff were not always present or available to deal with customers (one group gave up and bought drinks from reception). For some reason my booking went thriugh as 1 person B+B when it should have been 2. I added a my wife at €27 per night assuming this was B+B because normally a room is a room and was charged extra for her breakfast.

Dear Derek, thank you for your stay in our hotel and for your positive rating. We hope to welcome you and your friends once again. Best Regards, Mercure Salzburg City

Nice Hotel Near the Station

Customer review rating 4.4/5

Ad Solo - 14/01/2020 Confirmed reviews ALL

Nice Hotel near the Station. As expected from Mercure, the staff were cordial. The Breakfast Spread was nice. Clear & Modern Room & Toilet. Overall a nice experience. Will come back during next visit.

Dear Amit D., many thanks for your stay and kind feedback. It is allways a pleasure to receive such a great feedback and be sure I will share with my team. We are looking forward on your next stay with us and wish you all the best. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Great location

TripAdvisor rating 4.0/5

JodiSS_12 Family - 14/01/2020 TripAdvisor review

Really well placed between Hauptbahnhof and the old city. Nice but smallish rooms are very well appointed and comfortable. The staff are really very helpful and friendly. I'd stay here again any time.

Dear Guest, We are glad that you had a beautful time in Salzburg. We are looking forward to welcoming you again in Salzburg. Kind regards

Easy access, nice and comfortable room, very friendly and helpful staff

Customer review rating 4.4/5

Jan Families - 12/01/2020 Confirmed reviews ALL

very good location - easy access from highway, but close to city center. The room was perfect big enough for three family member. The great detail was that right near our room was a couch, so when our baby fell asleep I could go with my wife on the couch to have chat, but stay close to our sleeping baby. The staff were very friendly, helpful and professional. Mainly restaurant and breakfast team. Maybe one of best team I ever met among Accor team.

Dear Jan S., many thanks for staying with us and for your kind feedback. To receive such a great feedback is always a pleasure and please, always FEEL WELCOME in Salzburg. With best regards Marcus Siess General Manager Mercure Salzburg City
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