Had to endure discrimination by a waiter at the restaurant. The waiter never acknowledge me while I was standing there waiting I was the only customer at the time standing there. I ask for help then he stated I do not speak (English) in a rude way. I went back to the receptionist and she stayed it come with me, as we got to the counter she spoke to Liardis concerning my request and I could see he started arguing in front of me with the receptionist. A customer came up to me and said it’s OK and then my husband Ashley came down and says everything OK?I stated ma’am. I just wanna order some room service for the kids and it seems that I can’t because the water told me he does not speak English and seems racist because he will not acknowledge me or take my order. This was sad

Will come back for sure!

had problemless one night stay, was hoping for a little bit more, but nothing too bad whatsoever... really liked the location 5 mins walk from the central station and 10 mins walk from the city center

Pleasant family stay with Good Location at Mercure Salzburg. Parking at the hotel was seamless and the staff was very friendly. It was a only a few minutes walk to the Centrum. Keep up the great Work!

One of the best staff.

Room was Mercure typical ok - could have been a bit bigger, but ok. The bathroom was clean, but there was a horrid smell coming from the basin drain and when flushing the toilet. Also showering without getting a puddle in front of the shower is impossible.

Mercure Salzburg was nice, walking to downtime is not that far, about 30 minutes. The breakfast was great. Room good.

A stay from check-in till checkout that was just perfect! Smooth check-in, delivery of a little cake as recognition of my gold status, nice room and bathroom clearly newly renovated. Good breakfast with a broad choice. Restaurant in the evening was open and serves delicious local and international food. Friendly staff at the reception, mainly the ladies.

Well located - 10 minute walk from train station Reception: a bit unfriendly, I asked a few things regarding sightseeing and I was getting interrupted. The answer to my question was short and without any kind of emotion. If you have a bad day, don’t let it out on your guests. Breakfast: friendly and helpful, but understaffed. Two out of four mornings only one staff member was there for breakfast. Typical breakfast buffet. Coffee not really drinkable. Rooms: enough space, comfortable bed, quiet. Two minus points - the toilet is right behind the bathroom door, hardly any space - only one gliding door for the wardrobe, you can choose to put the door either in front of your clothes or the safe, both is not possible.

great service

Good summer family deal. Flexible staff, walking distance from old town. Good experience despite Covid restrictions. We felt very welcome and comfortable.

Good location, outside of the touristic places but close enough to go walking and enjoying the city. The bedroom and bathroom are good. The restaurant has an “old style” but it fits with the city ambience, however the breakfast is too expensive for the options proposed. Also, the service needs to be improved, not so good attendance in the restaurant and also during checkin.

Short stay, just one night to see "Jederman". The Hotel was excellent, location meant the city was within walking distance. Only experienced the breakfast buffet, excellent selection for all. The only complaints I have are the cellar garage park place - combined entrance and exit is narrow my tip park outside. There was only a single coffee machine at breakfast leading to queuing which is unacceptable in these Corona times.

This is a nice and charming small hotel on the periphery of Salzbourg, away from the tourist bustle of town. Cleaniness of the rooms could have been better, but the breakfast buffet was very good and the service personell very helpful and nice.

This was a standard Mercure hotel in Salzburg. The location is close to the train station thus a bit further away from the centre and the river of Salzburg. The rooms had been refurbished so it looked quite nice and new.