Hotel Mercure Salzburg City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,477 reviews

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Hotel Mercure Salzburg City - Image 1
Hotel Mercure Salzburg City - Image 2
Hotel Mercure Salzburg City - Image 3
Hotel Mercure Salzburg City - Image 4
Bayerhamerstrasse 14 a, 5020 SALZBURG, Austria

Description

Hotel extras

  • Enjoy your stay in a quiet location with a garden, terrace, and covered parking

  • Central location: only 10-15-minute walk to the attractions of Salzburg

  • Modern conferences and culinary delights at the restaurant 'Le Sel'

  • Salzburg Central Station is only 900 meters away

  • Bus service between the hotel, city center & airport

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Double Room

Photo out of - Superior Double Room

Modern superior rooms with a king-size bed or twin beds, and a bathtub or walk-in shower. Equipped with a flat-screen TV, safe, minibar, steamer, WiFi and tea and coffee facilities.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x King size bed(s) and 1 x Twin bed(s)
See availabilities

Modern deluxe room with a king-size bed and walk-in shower. Equipped with a flat-screen TV, minibar, steamer, safe, premium WiFi and tea and coffee-making facilities.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Modern Privilege Rooms with a king-size bed and a walk-in shower. Equipped with a flat-screen TV, safe, minibar, steamer, WiFi and coffee and tea facilities.

  • Views:

    Garden View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020 SALZBURG
Austria

GPS:47.809379, 13.050953

Telephone
Fax +43 662 871111411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 121 rooms
  • One room for people with reduced mobility
  • 6 connecting rooms
  • 121 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Green area
  • Tourist guide for families
  • On site
  • Outdoor parking
  • Private
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 20.00 € 20 EUR Per day

Vehicles

  • Bus parking

LE SEL

Photo out of - LE SEL

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the Le Sel with dishes from regional and international cuisine.

Cooking style
International
Chef name
Thomas Wunderer
Capacity
80
Accessibility
Accessible service
Bayerhamerstrasse 14 a, 5020 Salzburg, Austria
Telephone +43 662 88143813
Menu PDF
Cocktail menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the Le Sel with dishes from regional and international cuisine.

Hotel bar in the restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,477 reviews

Customer review rating 4.0/5

Richard H. Couples - Confirmed reviews ALL

Dear Guest, thank you for your kind feedback and positive rating. We are glad that everything matched your expectations and that you had a smooth and comfortable stay with us. It is nice to know that the room, location and front desk service all worked well for your visit. We hope you enjoyed your time in Salzburg and would be happy to welcome you again in the future. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Customer review rating 4.0/5

Beate M. Couples - Confirmed reviews ALL

Dear Guest, thank you for your positive feedback. We are pleased that you had an enjoyable stay with us and that the room contributed to a pleasant experience. We hope your time in Salzburg was just as positive and relaxing. It would be a pleasure to welcome you again in the future. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Customer review rating 4.5/5

Mark B. Couples - Confirmed reviews ALL

Dear Guest, thank you very much for your kind and thoughtful feedback. We are pleased that you enjoyed the good value, the comfortable overall experience and the convenient location for reaching both the city centre and the Mülln area. It is also nice to read that breakfast offered what you needed for a pleasant start to the day. Your personal words are very much appreciated. Paying attention to the small details is something we value, and it is lovely to know that this contributed to your stay. Thank you again for your visit. We would be very happy to welcome you back on your next trip to Salzburg. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Customer review rating 4.5/5

Faisal A. Business - Confirmed reviews ALL

Dear Guest, thank you very much for your lovely review. It is wonderful to read that you enjoyed your room, the location and the small extras during your stay. Most of all, we are very pleased that our team made such a warm and helpful impression, as this personal touch often makes a visit feel even more special. We hope you had a memorable time in Salzburg and would be delighted to welcome you again in the future. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Customer review rating 4.0/5

Karl B. Business - Confirmed reviews ALL

Dear Guest, thank you very much for your kind and honest feedback. It is always a pleasure to welcome you back to our hotel, and we are truly happy to read that you continue to feel so well looked after by our team. Your words about the friendly, accommodating and welcoming service mean a great deal to us. At the same time, I am sorry that the room cleanliness was not fully as it should have been during this stay. Thank you for already mentioning this while you were here, as this gives us the chance to follow up directly with the responsible team and make sure more attention is paid to this point. We truly appreciate your continued trust and already look forward to welcoming you again on your next visit to Salzburg. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Dear Guest, thank you for your kind feedback and positive rating. We are glad that everything matched your expectations and that you had a smooth and comfortable stay with us. It is nice to know that the room, location and front desk service all worked well for your visit. We hope you enjoyed your time in Salzburg and would be happy to welcome you again in the future. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Customer review rating 4.0/5

Beate M. Couples - Confirmed reviews ALL

positive

Dear Guest, thank you for your positive feedback. We are pleased that you had an enjoyable stay with us and that the room contributed to a pleasant experience. We hope your time in Salzburg was just as positive and relaxing. It would be a pleasure to welcome you again in the future. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Customer review rating 4.5/5

Mark B. Couples - Confirmed reviews ALL

Ideal price/value hotel in Salzburg. Breakfast is down-to-earth and covers all the bases. 20 minutes Walk into the city. Ideal to also reach Mülln over the pedestrian bridge. Special thank to Herr Schollenberg. He is always highly professional, friendly and pays attention to the details. Thanks again for a lovely stay.

Dear Guest, thank you very much for your kind and thoughtful feedback. We are pleased that you enjoyed the good value, the comfortable overall experience and the convenient location for reaching both the city centre and the Mülln area. It is also nice to read that breakfast offered what you needed for a pleasant start to the day. Your personal words are very much appreciated. Paying attention to the small details is something we value, and it is lovely to know that this contributed to your stay. Thank you again for your visit. We would be very happy to welcome you back on your next trip to Salzburg. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Customer review rating 4.5/5

Faisal A. Business - Confirmed reviews ALL

Great rooms with complimentary drinks and snacks.. great location but above all lovely friendly staff who went out their way to help

Dear Guest, thank you very much for your lovely review. It is wonderful to read that you enjoyed your room, the location and the small extras during your stay. Most of all, we are very pleased that our team made such a warm and helpful impression, as this personal touch often makes a visit feel even more special. We hope you had a memorable time in Salzburg and would be delighted to welcome you again in the future. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Customer review rating 4.0/5

Karl B. Business - Confirmed reviews ALL

Always great here, the staff are very friendly, accommodating and welcoming and always try their most to help. They just have to keep on top of the room cleanliness, which I mentioned whilst staying there.

Dear Guest, thank you very much for your kind and honest feedback. It is always a pleasure to welcome you back to our hotel, and we are truly happy to read that you continue to feel so well looked after by our team. Your words about the friendly, accommodating and welcoming service mean a great deal to us. At the same time, I am sorry that the room cleanliness was not fully as it should have been during this stay. Thank you for already mentioning this while you were here, as this gives us the chance to follow up directly with the responsible team and make sure more attention is paid to this point. We truly appreciate your continued trust and already look forward to welcoming you again on your next visit to Salzburg. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Customer review rating 4.0/5

Ivana D. Couples - Confirmed reviews ALL

Unfortunately I overpaid. On the arrival date, after my check in I found out hotel is approx 30%cheaper than I paid. I understand price can change but tgis was a big price difference.

Dear Guest, thank you for sharing your feedback with us. I am sorry that the price difference you noticed after arrival affected your overall impression. Hotel rates can change depending on availability, booking conditions and demand, but we fully understand that such a difference can feel disappointing when seen during the stay. We appreciate you mentioning this in such a fair way, and we are glad that your overall rating still reflects a positive stay. We hope you were able to enjoy your time in Salzburg and would be pleased to welcome you again in the future. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Customer review rating 4.5/5

Alain B. Solo - Confirmed reviews ALL

Great hotel, breakfast , room size and clean rooms.

Dear Guest, thank you very much for your wonderful feedback. It is great to read that you had such a comfortable stay with us and that the room, breakfast and location all contributed to a positive experience. We are also pleased that the spaciousness of the room suited you well. We hope you enjoyed your time in Salzburg and would be delighted to welcome you again in the future. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Customer review rating 5.0/5

Curtis R. Couples - Confirmed reviews ALL

Great quiet location with clean modern comfortable room and easy complimentary bus access

Dear Guest, thank you very much for your excellent rating and kind feedback. We are very pleased that the quiet location and the comfort of your room made your stay so enjoyable. It is also nice to read that the Guest Mobility Ticket helped you get around Salzburg easily during your visit. We hope you had a wonderful time in the city and would be delighted to welcome you again in the future. Best regards, Schollenberg Stefan Front Office Shift Leader ALL Ambassador Hotel Mercure Salzburg City

Customer review rating 4.5/5

Emmanuel P. Solo - Confirmed reviews ALL

Excellent one night stay in Salzburg

Dear Mr P., Thank you very much for your kind feedback. I am glad you had such an enjoyable stay in Salzburg and felt well looked after from arrival to departure. Your special mention of our colleague is greatly appreciated, and I will make sure your kind words reach him. We hope to welcome you back for a longer stay next time. Kind regards, Patricija Seset-Cilic Front Office Manager

Customer review rating 3.0/5

Filip P. Solo - Confirmed reviews ALL

The lady at the reception shown great behavior - I arrived early my room wasn’t ready but received clear guidance when the room will be ready and the team delivered on the promise. The room was however aged and definitely did not feel as 4-star standard for a rate of 190 per night. Honestly I was disappointed when I saw it. Breakfast could have been also better. My preferred chain is normally Hilton and I need to say that their Standard seems to be higher and the room looks as advertised - this is not the case with your hotel which might be considered as a shady practice that I would not expect from a big chain like accor. I think that you should realize that you were with me in a business acquisition situation and you missed leaving an impression on me. If I would be you I would offer a free upgrade of the room in order to keep the customer for the future. That happened to me on some occasions in Hilton and Marriot/Bonvoy and that keeps me coming back as I feel valued and this is hospitality business. A good thing I noticed is skipping the clean for points and also good that the agent at the desk highlighted it - that is a good win-win initiative for accor and the customer. A nice creative solution.

Dear Mr P., Thank you for taking the time to give us such detailed feedback. I am pleased that my colleague at reception gave you clear information when you arrived early and that your room was ready at the promised time. I also appreciate your positive comments about the breakfast service and our Skip the Clean initiative. I am sorry that the room itself was such a disappointment. The stained carpet in room 114 should not have been overlooked, and we take your comments about the room’s condition and the breakfast seriously. Comparisons are understandable, but Mercure is a different brand from Hilton and has its own concept. We do not intentionally present our rooms in a misleading way. At the same time, if the room did not match the impression created when booking, I understand why you felt disappointed. Complimentary upgrades are always subject to availability and are often not possible during high season. More importantly, a guest should not need an upgrade to feel valued, the room booked should be clean, well maintained and match what was promised. I regret that we missed the opportunity to leave you with a better impression. Kind regards, Patricija Seset-Cilic Front Office Manager

Customer review rating 1.0/5

Aleksandar D. Families - Confirmed reviews ALL

The experience at Mercure does not meet the expectations set by the pricing. For this money one should not expect the following: 1) Rooms filled with dust on many surfaces. Cleaning should be a thorough job and not something to cover up or simulate. 2) Rooms without any normal amenities one expects at a four star hotel - empty minibar, empty soaps, no welcome water even. The most ridiculous is you are trying to save money on a single layer toilet paper?? Absolutely ridiculous. 3) The TV is more of a decoration than anything else. It is not connected to the internet, so Netflix and all apps are not accessible. Reception does not even have an HDMI cable. 4) No working spaces in the whole hotel. Conference rooms are locked, ABSENCE of a hotel lobby. One has to go to a caffe outside the premises in order to work with a laptop charger. 5) Back to cleaning - you totally simulate activity. Cleaning staff fixes the beds only. No change of sheets, not throwing the trash out, not cleaning the sink or toilet. The audacity to take a used glass and put it upside-down WITHOUT WASHING IT, as to seem you have cleaned is horrendous. We had to leave a note pleading someone to clean the sink. 6) At reception we were welcomed by the most careless people. No explanations of the amenities of the hotel. Nothing said about your services or even the city — Just take your cards, sign here and goodbye. (It was a blond young receptionist)

Dear Mr D., Thank you for sharing your detailed feedback. I am sorry that the housekeeping service during your six-night stay and the welcome at reception did not meet the standard you expected. A room should be properly serviced, and guests should receive clear and helpful information upon arrival. Some of the amenities and working facilities mentioned are not included in every room category or hotel concept, but this should always be communicated clearly. We will review your comments carefully with our teams. I am glad that you found the bed comfortable and the Wi-Fi reliable, and I hope we may leave you with a much better impression on a future visit. Kind regards, Patricija Seset-Cilic Front Office Manager

Customer review rating 1.0/5

Fabrizio G. Solo - Confirmed reviews ALL

It's like a 2 stars hotel not 4 stars. Car parking not available for free and I paid 192 euros per night! Girls at reception not kind. Air conditioning not working properly in room 139. Wifi very poor and not working on pc. Small room. Need a solid renovation

Dear Mr G., Thank you for sharing your feedback. I am sorry that the technical issues in your room and the inconsistent service at reception had such a negative impact on your stay. We will review these points carefully. I am pleased that some of our colleagues were kind and helpful. I would also like to clarify that parking is a separate paid service and is not included in the room rate. We hope to have the opportunity to leave you with a better impression on a future visit. Kind regards, Patricija Seset-Cilic Front Office Manager

Customer review rating 3.5/5

Iraklis T. Couples - Confirmed reviews ALL

Bad experience with 1. No refrigerator/mini bar in the room 2. Too much noise from housekeeping staff in the corridor every afternoon 3. Night bell and phone not responding for entry after midnight.

Dear Mr T., Thank you for your feedback. I understand that you missed having a refrigerator or minibar in the room. The repeated noise in the corridor should also not have disturbed your afternoons, and I will address this with our housekeeping team. During your stay, we unfortunately had a technical problem with the entrance door. This explains the difficulty, but it does not change the fact that the bell and telephone should have given you a reliable way to reach us. I am sorry that you received no response when trying to enter after midnight. I hope we have the opportunity to provide you with a more comfortable stay next time. Kind regards, Patricija Seset-Cilic Front Office Manager

Customer review rating 4.5/5

Karel J. Couples - Confirmed reviews ALL

We appreciate an ideal hotel location (with almost no road traffic and silent nights), a great cuisine and rich breakfasts, an affable staff and a superb underground parking, for us free of charge.

Dear Mr J., Thank you very much for your wonderful feedback. We are delighted that you enjoyed our peaceful location, breakfast, cuisine and the warm service from our team. It is also lovely to know that you appreciated our sustainable housekeeping initiative. We hope to welcome you back on your next visit to Salzburg. Kind regards, Patricija Seset Cilic Front Office Manager

Customer review rating 4.5/5

Eric M. Solo - Confirmed reviews ALL

From the warm welcome & the continued friendly customer service to checkout this was a pleasant experience

Dear Mr. M., Thank you very much for your kind feedback. We are delighted that you felt warmly welcomed and experienced friendly, helpful service from your first contact with us through to check-out. It is especially lovely to know that our colleagues made such a positive impression both before your arrival and while assisting you at the hotel. We will gladly share your kind words with them. We hope to welcome you back to Salzburg! Kind regards, Patricija Seset Cilic Front Office Manager

Customer review rating 4.5/5

Terry B. Couples - Confirmed reviews ALL

Enjoyed a 2 night stay at the Mercure in Salzburg. Reception staff were professional and provided valuable information for our 2 day visit. Room was clean and comfortable. Parking is very secure. Would stay here again if we visit Salzburg.

Dear Mr. B., Thank you for your detailed feedback. We are pleased that you felt welcome, received helpful information from our reception team and found your room comfortable and our parking secure. Your restaurant experience, however, should have been better. Our team’s attention must remain with our guests until the end of service, private conversations and closing duties should never make anyone feel overlooked. The quality of the food you received also fell short. I will forward both points to our restaurant management for direct follow-up with the service and kitchen teams. We sincerely appreciate that you would still consider staying with us again and hope to provide a more consistent experience on your next visit. Kind regards, Patricija Seset Cilic Front Office Manager

Customer review rating 5.0/5

Christopher C. Families - Confirmed reviews ALL

Our stay at the Mercure Salzburg City was excellent. We were in a 'chambre privilège'. The staff were very friendly and helpful, almost like having a concièrge service. Room: spacious, renovated, excellent furnishings and lighting, desk, armchair, well-appointed bathroom. Quiet, integrated AC. The mini-bar with complimentary beverages and snacks was much appreciated. Lobby: very welcoming and spacious. Breakfast: with the exception of the fruit juices, everything was just right, something for everyone, good quality. Work on those juices! Parking in onsite and only 20 euros/night. Overall, an excellent stay.

Dear Mr. C., Thank you for such a wonderful and detailed review! Describing our team’s service as almost like having a concierge is a particularly lovely compliment. We are delighted that your family enjoyed the complimentary minibar and the welcoming atmosphere throughout the hotel. Your message regarding the fruit juices was equally clear! We will raise this with our breakfast team and review the quality and selection currently offered. Thank you for recommending us so warmly. We hope to welcome you and your family back to Salzburg! Kind regards, Patricija Seset Cilic Front Office Manager

Customer review rating 4.5/5

Paul D. Couples - Confirmed reviews ALL

Nice hotel with modern, refurbished rooms just outside the city center. The staff is friendly and parking on the premises is easy. The room was clean and the bed comfortable. The only pity was that the bar closed early, at the same time as the restaurant.

Dear Mr. D., Thank you very much for your positive and detailed feedback. We are delighted that you enjoyed our refurbished rooms, our friendly team and the welcome prepared for your arrival. You are right that closing the bar at the same time as the restaurant leaves guests without the opportunity to continue their evening in the bar. I will share your feedback with our restaurant management so that the current bar opening hours can be reviewed. We hope to welcome you back on your next visit to Salzburg! Kind regards, Patricija Seset Cilic Front Office Manager

Customer review rating 5.0/5

Andre M. D. N. Families - Confirmed reviews ALL

Great experience with the staff. Always super helpful and friendly. The hotel follows the Accor standards.

Dear Mr. M., Thank you very much for your wonderful review. We are delighted that you and your family had such a positive experience and especially appreciated the helpful and friendly service provided by our team. We will gladly share your kind words with the colleague who welcomed you at check-in. We hope to welcome you and your family back to Salzburg! Kind regards, Patricija Seset Cilic Front Office Manager

Customer review rating 4.0/5

Andrew P. Couples - Confirmed reviews ALL

Good location, close to main station, the old town and not far from the airport. Taxis are readily available if needed. A good personable welcome, and staff are friendly and helpful. The only things that confused me were the bar opening hours (was told 10pm but it closed earlier the night we stayed) and the ALL welcome drink (Diamond member) - it seems to be only for beer, and wine for my wife was not possible, which was a bit puzzling. But overall an enjoyable overnight stay.

Dear Mr. P., thank you for taking the time to share your experience with us. We are pleased that you and your wife enjoyed your stay and received such a warm welcome from our team. Please allow me to apologize for the unclear information regarding our bar opening hours and your ALL welcome drink. As a Diamond member, your benefits should be communicated clearly and consistently, and we will review both points with our team. Thank you for bringing this to our attention and, of course, for your continued loyalty to ALL. We hope to have the pleasure of welcoming you both back to Mercure Salzburg City. Kind regards Patricija Seset-Cilic Front Office Manager

Other web-users rate our hotel

  • 636 reviews 8.8/10 Location
  • 736 reviews 7.7/10 Room
  • 830 reviews 9/10 Service
  • 6 reviews 3.6/10 WiFi
  • 278 reviews 7.9/10 Cleanliness
  • 273 reviews 8.2/10 Breakfast
  • 26 reviews 4.9/10 Bar
  • 7 reviews 0.9/10 Wellness Area

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