Hotel Mercure Salzburg City 4 stars

Customer review rating 4.4/5 1,972 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Hotel Mercure Salzburg City
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Hotel extras

  • An ALLSAFE certified hotel

  • Central location: only 10-15-minute walk to the attractions of Salzburg

  • Modern meeting facilities & fine restaurant "le sel" with terrace

  • Salzburg Central Station is only 900 meters away

  • Bus service between the hotel, city center & airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020
salzburg
austria

Tel: +436628814380

Fax: (+43)662/871111411

Check-in from 15h00

Check out up to 12h00

  • LINE 2 :  2 BAYERHAMERSTR.

  • By plane

    MUNICH AIRPORT At 170km / 106.25 miles

  • By plane

    SALZBURG AIRPORT At 9km / 5.63 miles

  • By car

    SALZBURG NORD At 2km / 1.24 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.63 miles

GPS :47.809379, 13.050953

Our accommodation(s)

Mercure Salzburg City hotel has 121 comfortable non-smoking rooms of 3 types. All rooms have AC, refrigerator, safe and free coffee & tea facilities. Here you will find the right room type for your stay:

Standard Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Double Room

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe room with king-size bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

LE SEL

Type of cuisine: International

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the "le sel" with dishes from regional and international cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR RESTAURANT LE SEL

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 99

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Hotel Mercure Salzburg City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,972 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,396 reviews

Nothing special

Customer review rating 4.4/5

Daniel Couples - 22/08/2020 Confirmed reviews ALL

I am Mercure hotels frequent traveller and this hotel was nothing special. Mainly staff at the restaurant was very unpolite, unattentive a unfrienfly. They did now want to speak English, it was very culturally insensitive. Location is good. Parking is very datk and not clean. Next time I will stay in another hotel in Salzburg.

Dear Mr. t., first of all I want to apologize for the bad experience you had at your stay with us and be sure me and my team will handle your feedback. The negative service you describe is not acceptable and I will speak with the employees who work at your stay. Be sure I will do my best to optimize the quality and I really hope you will stay again with us in Salzburg to see the positive impact concerning your feedback. As extra apologize I will send you 500 points to your ALL account this days and hope you accept my truelly apologize. Wish you ALL the best and please stay healthy. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Not 4 stars

Customer review rating 4.4/5

Anonymous Couples - 15/08/2020 Confirmed reviews ALL

The hotel is not at all a four stars. An update is more than necessary for this hotel.

Dear Elie D., first of all I am really sorry about the negativ experience you had at your stay. Yes we know, that we are not able to serve the service we are normally able to serve because of the COVID-19 rules. Be sure we still will work on it and will do everything we can do to optimize every day. As a compesation we will send you 500 points to your ALL account and I would be happy if you accept this apologize. We wish you all the best and please stay healthy. Sincerely, Marcus Siess General Manager Mercure Salzburg City

We had a good time

Customer review rating 4.4/5

Ralph A. S. Couples - 11/08/2020 Confirmed reviews ALL

Nice staff, nice room, a good working A/C, we were totally satisfied.

Sehr geehrter Herr S., vorweg vielen Dank für Ihren Aufenthalt bei uns in Salzburg und das tolle Feedback. Es freut mich, dass Ihnen der Aufenthalt bei uns entsprochen hat und wir würden uns freuen Sie schon bald wieder bei uns begrüßen zu dürfen. Bis dahin wünsche ich Ihnen nur das Beste und bleiben Sie gesund. Mit herzlichen Grüßen Marcus Siess General Manager Mercure Salzburg City

Poor condition

Customer review rating 4.4/5

Jeff Families - 10/08/2020 Confirmed reviews ALL

Okay location, 10 minutes to city center, but worst condition Mecure I’ve stayed in. Really old carpet and lots of damage to walls. Requested adjoining rooms and didn’t get that. Nice staff upon hotel.

Dear Jeffery Scott P., first of all thank you for staying with us in Salzburg and for your trust and loyality. I am really sorry for the bad experience you had at your stay and yes, our first floor isn´t renovated yet. Be sure at your next stay we will give you a room on the 2nd or 3rd floor (already renovated). Again I am really sorry and as a compensation we will send your ALL Account 500 points. Hope this finds your acceptance and I wish you all the best and healthy regards from Salzburg. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Super stay in Salzburg

Customer review rating 4.4/5

Hans Business - 01/08/2020 Confirmed reviews ALL

Nice hotel, clean and large room with climatization (needed at +30degrees), free parking, perfect breakfast and nice service.

Dear Hans V., We very much appreciate your feedback regarding your stay in Salzburg. It is always a pleasure to know our guests enjoy the stay with us and so we are looking forward to welcome you again. Wish you all the best and healthy regards, Marcus Siess General Manager Mercure Salzburg City

Close to everything

Customer review rating 4.4/5

P Solo - 29/07/2020 Confirmed reviews ALL

Small hotel with small rooms

Dear Pawel D., first of all I want to take the chance thanking you for staying with us in Salzburg. Many thanks for your feedback and be sure we still will work on our service quality day by day. We would be happy to welcome you again sometimes and I wish you all the best and healthy regards. Sincerely, Marcus Siess Genereal Manager Mercure Salzburg City

Quietly located

Customer review rating 4.4/5

Anonymous Families - 22/07/2020 Confirmed reviews ALL

Outdated hotel, needs refresh urgently. I do understand given the current situation that this is not on the table.

Dear Kris S., first of all I want to take the chance to thank you for your stay with us and your feedback. Yes, our first floor is not refreshed yet and be sure it will be done after the COVID 19 situation is over. We hope to welcome you again in Salzburg very soon and wish you all the best. Sincerely, Marcus Siess General Manager Mercure Salzburg City

A perfect stay!

Customer review rating 4.4/5

Gabriel Couples - 18/07/2020 Confirmed reviews ALL

Extremely clean in overall. Rooms are very well refurbished. Very quiet place and directly close from city center.

Dear Gabriel C., many thanks for staying with us and for your kind feedback. It is always a pleasure to receive such a great response and be sure we still will work on our service quality. We would be happy to welcome you again soon and wish you all the best. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Great place for a weekend/overnight stay in Salzburg

Customer review rating 4.4/5

Stanislav S. Couples - 12/07/2020 Confirmed reviews ALL

The hotel has very central location, convenient walking distance from the city centre. Excellent facilities, welcoming and caring staff. Definitely recommend!

Dear Stanislav S., many thanks for staying with us and for taking the time sending us your feedback. I am really happy with your writen words and be sure we still will do our best to optimize our service day by day. Looking forward to welcome you again in Salzburg and wish you all the best. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Confortable & pleasant stay

Customer review rating 4.4/5

Liliya Couples - 10/07/2020 Confirmed reviews ALL

Cosy city hotel, ok located and well managed.

Dear Liliya G., many thanks for staying with us and for taking the time sending us your feedback. I am really happy with your writen words and be sure we still will do our best to optimize our service day by day. Looking forward to welcome you again in Salzburg and wish you all the best. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Good expirience.

Customer review rating 4.4/5

Ivan Solo - 07/07/2020 Confirmed reviews ALL

Everything. Some covid limitations.

Dear Ivan L., it is a pleasure to know you enjoy your stay with us and many thanks for your kind feedack. My team and me would be happy to welcome you again in Salzburg and wish you all the best. Sincerely, Marcus Siess General Manager Mercure Salzburg City

business

TripAdvisor rating 4.0/5

DirkDupont Business - 26/06/2020 TripAdvisor review

dark hotel and old building , need remodeling , good reaching , good parking , middle center , very clean , due the corona less service , less or no bar , diner was ok but very small menu , wine was OK

Hello from Salzburg, thank you for your stay and the time you took to rate your experiences! We really appreciate your feedback and hope to welcome you soon again in Salzburg! Best regards, Your Mercure Salzburg City Team

Very comfortable and well situated

TripAdvisor rating 4.0/5

Kallan P Business - 10/03/2020 TripAdvisor review

Stayed here for work, convenient location 5 minutes walk to the train station and still within a 20 minute walk to the city center. Quiet location, clean and comfortable room, breakfast buffet, friendly staff. Would stay again.

Hello from Salzburg! Thank you for your stay in the Mercure Salzburg City and the time you took to rate your experiences. We really appreciate your feedback and hope to welcome you soon again in Salzburg! Best regards, Your Mercure Team

Nice comfortable hotel

TripAdvisor rating 4.0/5

SteveB952 09/03/2020 TripAdvisor review

This hotel is small but comfortable, and is about a 20 minute walk to the City Centre. It is within easier walking distance of tram and bus stops, and the public transport is very easy to use once you get the hang of it. The hotel rooms are reasonably well appointed and the breakfast is pretty good. You get a kettle and tea bags but, like everywhere else in Austria, they give you powdered milk instead of the real stuff. That's a very minor gripe and we found the hotel ideal for a quiet stay in this beautiful city.

Dear Steve, thank you very much for your feedback and positive words about our rooms and breakfast offer. We are very happy to hear that you had a nice stay at our hotel and looking forward to welcome you here again. Best Regards from Salzburg, Your Mercure Team

Comfortable and satisfied

Customer review rating 4.4/5

Raqeeb A. Friends - 03/03/2020 Confirmed reviews ALL

Very well layed out room. Slightly dissapointed that the TV was not smart. Bathroom was excellent. Everything was working perfectly except one little light Overall pleased with the entire stay

Dear Raqeeb A., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Clean, friendly and familiar feeling

Customer review rating 4.4/5

Jason Business - 02/03/2020 Confirmed reviews ALL

Friendly greeting in this hotel which is located in a central place within a short drive from the motorway. Clean and spacious room with complementary tea and coffee. Good selection of wines at the bar with seasonal dishes on the menu. Breakfast was tasty, although the selection for vegetarians could have been better.

Dear Jason T., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Not the best experience

Customer review rating 4.4/5

Inese Couples - 26/02/2020 Confirmed reviews ALL

We stayed in the Salzburg Mercure hotel for 3 nights. The location of the hotel was good and it had parking available at the back. Unfortunately, the parking is paid and the website doesn't display the red "paying" dot next to 'parking' as it does for other payable services so this was a bit of an unpleasant surprise. The size of the room was suitable and the room was well equipped. However, there was an unpleasant smell in the room which we luckily were able to get rid of by leaving the window open for a while. The room was rather noisy - we could hear noises in the corridor during the night as well as loud noise from the air conditioner. After not being able to sleep and turning to reception for help we were offered another room where the aircon was just as loud so we stayed in our original room and had to switch off the air conditioner. In addition to not being able to fall asleep due to these disturbances, every morning the cleaners tried to enter our room around 9 am while we were still trying to sleep.

Dear Inese S., first of all I am really sorry for the bad experience you had at your stay with us in Salzburg. Be sure I will share your feedback today with my deputy managers to optimize our service quality and hope you will stay again with us sometimes to feel the better service by yourself. Today we will debit your ALL Account with 1.000 points because of the negative service. Hope this will find your acceptance and looking forward to welcome you again. With best wishes from Salzburg Marcus Siess General Manager Mercure Salzburg City

Nice hotel, ideal for railway station and airport bus

Customer review rating 4.4/5

Duncan Couples - 08/02/2020 Confirmed reviews ALL

2nd stay, ideal for stay in Salzburg if vicinity to railway station important, close enough to centre for pleasant walk and 5 minutes to airport bus (#2). Rooms and public areas of high standard, excellent varied breakfast.

Dear Duncan W., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Siess General Manager Mercure Salzburg City

nice experience in salzburg

Customer review rating 4.4/5

Suwei H. Couples - 07/02/2020 Confirmed reviews ALL

quick check in and out service, but we forget our clothes in room, can you help me to find it, thanks.

Dear Suwei h., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Siess General Manager Mercure Salzburg City

Great

Customer review rating 4.4/5

Subagio Solo - 05/02/2020 Confirmed reviews ALL

The hotel is clean, near to the station and other tourism spots. Nice staff and even better than review wrote on the trip website. Thank you

Dear Subagio T., many thanks for staying with us at Salzburg and for your kind feedback. It is allways a pleasure receive such a positive answer and we hope to welcome you again very soon. Sincerely, Marcus Siess General Manager Mercure Salzburg City

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