Hotel Mercure Salzburg City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,405 reviews

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Hotel Mercure Salzburg City - Image 1
Hotel Mercure Salzburg City - Image 2
Hotel Mercure Salzburg City - Image 3
Hotel Mercure Salzburg City - Image 4
Bayerhamerstrasse 14 a, 5020 SALZBURG, Austria

Description

Hotel extras

  • Enjoy your stay in a quiet location with a garden, terrace, and covered parking

  • Central location: only 10-15-minute walk to the attractions of Salzburg

  • Modern conferences and culinary delights at the restaurant 'Le Sel'

  • Salzburg Central Station is only 900 meters away

  • Bus service between the hotel, city center & airport

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020 SALZBURG
Austria

GPS:47.809379, 13.050953

Telephone
Fax +43 662 871111411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE SEL

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the Le Sel with dishes from regional and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,405 reviews

Customer review rating 4.0/5

Lionel C. Couples - Confirmed reviews ALL

Dear Mr. C., Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the comfort of our hotel and its location. Thank you as well for your loyalty as an ALL Classic member. We hope to have the pleasure of welcoming you back to Mercure Salzburg City soon. Kind regards, Patricija Seset-Cilic Front Office Manager

Customer review rating 5.0/5

Anurag S. Families - Confirmed reviews ALL

Dear Mr. S., Thank you very much for your wonderful review. I am delighted to hear that you enjoyed your stay with us and that you particularly appreciated our location, the service and the exceptional hospitality of our team. Your kind words are a great motivation for all of us, and I will be delighted to share them with the team. Thank you as well for your loyalty as an ALL Gold member. We truly appreciate your continued trust and look forward to welcoming you back to Mercure Salzburg City on your next visit to Salzburg. Kind regards, Patricija Seset-Cilic Front Office Manager

Customer review rating 4.0/5

John G. Families - Confirmed reviews ALL

Dear Mr. G., Thank you for taking the time to share your feedback. I am pleased to hear that you appreciated our location, the cleanliness of the hotel and the comfort of our air conditioning during the warm weather. At the same time, I am sorry that some aspects of your stay did not fully meet your expectations. Your comments regarding the breakfast quality, the room and the WiFi have been noted and shared with the relevant departments for review. I also noted your comment regarding the welcome drink. As an ALL member, your welcome drink voucher is provided digitally via the ALL App. Nevertheless, we appreciate your feedback and will remind our team to ensure this is clearly communicated during check-in. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Salzburg City in the future. Kind regards, Patricija Seset-Cilic Front Office Manager

Customer review rating 4.5/5

Brigit B. Couples - Confirmed reviews ALL

Dear Ms. B., Thank you very much for your lovely review. I am delighted to hear that you had such a comfortable stay with us and that our location and team helped make your visit to Salzburg so enjoyable. Your comment that all of our team contributed to your experience truly means a great deal to us, and I will be sure to share your kind words with everyone. We hope to have the pleasure of welcoming you back to Mercure Salzburg City on your next visit to Salzburg. Kind regards, Patricija Seset-Cilic Front Office Manager

Customer review rating 0.5/5

Heng W. Families - Confirmed reviews ALL

Dear Mr. W., Thank you for taking the time to share your feedback. I was deeply concerned to read your review. Feeling unfairly treated or unwelcome is something no guest should experience, and I am truly sorry that you left our hotel with this impression. The situation you describe at breakfast is particularly concerning. Although I was not personally present and therefore cannot comment on the interaction itself, I have discussed your feedback internally, as we take concerns of this nature extremely seriously. We are committed to treating every guest with the same respect, professionalism and hospitality, regardless of their background or where they come from. I would welcome the opportunity to better understand your experience personally. Please feel free to contact me directly, as I would appreciate the chance to discuss your stay with you. Kind regards, Patricija Seset-Cilic Front Office Manager

Other web-users rate our hotel

  • 621 reviews 9.1/10 Location
  • 741 reviews 8/10 Room
  • 815 reviews 9/10 Service
  • 6 reviews 7.1/10 WiFi
  • 273 reviews 8.5/10 Cleanliness
  • 266 reviews 8.1/10 Breakfast
  • 175 reviews 6.4/10 Value
  • 7 reviews 0.6/10 Wellness Area

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