Hotel Mercure Salzburg City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,531 reviews

Hotel Mercure Salzburg City - Image 1
Hotel Mercure Salzburg City - Image 2
Hotel Mercure Salzburg City - Image 3
Hotel Mercure Salzburg City - Image 4


ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE certified hotel

  • Central location: only 10-15-minute walk to the attractions of Salzburg

  • Modern meeting facilities & fine restaurant "le sel" with terrace

  • Salzburg Central Station is only 900 meters away

  • Bus service between the hotel, city center & airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a

GPS:47.809379, 13.050953

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Non contractual photo

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the Le Sel with dishes from regional and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,531 reviews

TripAdvisor Rating  4.0/5  1,500 reviews

Certificate of excellence 2022

Good stay

Customer review rating 4.0/5

Canadian T. Solo - Confirmed reviews ALL

Good hotel, well located to both Salzburg HBF and altstadt. A bit hard to find as some streets on the way had no street signs. Easiest way from HBF is to take the exit at the far end of platforms 8 and 9 (D/E end); only issue is that there is no escalator/elevator if you have luggage. Rooms have all of the usual amenities (safe, mini-fridge, kettle with coffee/tea) and beds are really comfortable. Only issue is the pillows which were not that comfortable (personal preference for feather pillows). Food in restaurant is good, although a bit pricy. Service was ok, but waitstaff I had did not speak english very well. Front desk staff were professional and willing to assist with travel directions, restaurant recommendations, etc.

Dear Mrs. N., many thanks for your trust and for staying with us in Salzburg as well as for your great feedback. Be sure we still will work on our service quality and it would be a great pleasure for us if we could welcome you again in the future. Sincerely, Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

Close to Salzburg train station, nice room, got surprise treat

Customer review rating 4.5/5

Dennis D. Couples - Confirmed reviews ALL

I like this hotel. Gave us a sweet treat upon check in as they knew it was our wedding anniversary. Walking distance to train station so we just walked to it upon arrival. There are also nice restaurants about 500 meters away like Die Weiss. Toth at the reception was very warm when we checked in. This was the most expensive hotel of our recent 5 city Europe trip, but a nice buffet breakfast was included so still ok. A bit of distance from the Salzburg city center though, but I would gladly stay again if I’m in the area.

Dear Dennis D., we very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

Peace and tranqulity

TripAdvisor rating 5.0/5

ghost_busters2000 TripAdvisor review

The hotel is located in a very quiet location. The rooms are comfortable with a friendly staff taking care of the guest. The front desk team guided us and gave the map for walking to the destination. At dinner time, the restaurant staff helpfully guided us to the food we are looking for and same thing at the time of breakfast, which is a good spread. Overall good experience

Bad service from night manager

TripAdvisor rating 2.0/5

S2563 Families - TripAdvisor review

Service was definitely nowhere near the level of a 4-star hotel. On the first day, housekeeping did not fill up the bottle of shower gel that was near empty. Next morning, I specifically called the reception to ask them to get housekeeping to refill the shower gel, and when we got back that night it was still empty. When I called reception again, the manager on duty (guy wearing a suit jacket) told me I had to go down to the front desk to pick the shower gel up. What??? This is the first hotel I’ve stayed in where you’re asked to pick essentials up from the front desk instead of having them brought to the room. When I went down, the same manager was on his mobile phone. Honestly shocking attitude. To be clear, this low rating does not apply to the general front desk staff who were all perfectly pleasant and helpful.

Customer review rating 2.5/5

Sonika Business - Confirmed reviews ALL

Breakfast was below average and expensive. A/C and Netflix did not work

Sehr geehrte Frau G., erst einmal möchte ich die Chance nutzen, um mich noch persönlich für Ihren Aufenthalt bei uns im Haus zu bedanken. Ich danke Ihnen ebenfalls für Ihr Feedback und möchte mich hier einmal für die von Ihnen beschriebenen Mängel in aller Form entschuldigen. Der Defekt in der Umluftanlage, den wir während Ihres Aufenthaltes hatten ist mitlerweile behoben und entschuldigen Sie bitte, dass dies etwas Zeit gekostet hatte um den Defekt zu beheben. Allgemein darf ich Ihnen versichern, dass das Wohlbefinden unserer Gäste IMMER an erster Stelle steht und wir hier Tag für Tag bemüht sind uns auch immer weiter zu entwickeln und zu verbessern. Als Entschädigung für die Unannehmlichkeiten erlaube ich mir, Ihrem ALL Konto 500 Punkte gutzuschreiben und hoffe sehr, dass dies Ihre Akzeptanz findet. Es wäre für uns die größte Freude, wenn wir Sie bei Ihrem nächsten Salzburg Aufenthalt wieder bei uns begrüßen dürften und bis dahin wünsche ich Ihnen alles Gute. Mit herzlichen Grüßen Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

In partnership with TripAdvisor

Other web-users rate our hotel

  • 534 reviews 9.4/10 Location
  • 702 reviews 8.2/10 Room
  • 736 reviews 8.8/10 Service
  • 15 reviews 5.6/10 WiFi
  • 433 reviews 8.6/10 Breakfast
  • 288 reviews 8.1/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Salzburg