Novotel Paris Gare de Lyon bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 3.925 ulasan

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2 rue Hector Malot, 75012 PARIS, Prancis

Deskripsi

Keistimewaan hotel

  • Kolam renang dalam-ruang berpemanas dan pusat kebugaran buka pukul 07.00-23.00.

  • Bar dan restoran Olicéa dengan nuansa Mediterania

  • Kamar luas di Paris untuk hingga 4 orang

  • Dekat ke Marais, Bastille, dan Accor Arena

  • Koneksi langsung via metro 14 ke Orly dan RER A ke Disneyland

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Lokasi hotel

Novotel Paris Gare de Lyon

2 rue Hector Malot
75012 PARIS
Prancis

GPS:48.84538, 2.375301

Telepon
Fax +33 1 44 67 60 60

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

GOURMET BAR

Di restoran Provençal, Olicéa, nikmati hidangan berlimpah dan tapas ala musim panas. Kami menyiapkan masakan Mediterania yang dibuat dari bahan lokal dan hasil bumi musiman.

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Peringkat ALL  4.6/5  3.925 ulasan

Peringkat TripAdvisor  4.0/5  3.879 ulasan

Sertifikat keunggulan 2025

No aircon on a very hot day (and overpriced buffet)

Catatan Tripadvisor 1.0/5

SeverineCarine Ulasan TripAdvisor tersertifikasi

We had a very disappointing stay during the bank holiday wend. We arrived on a very hot evening in Paris, the reception staff told us we were lucky to be in the new rooms on the top floor... except the aircon was not working and it was super hot in the room. We were provided with a totally useless mobile aircon minitower and spent the night sweating, very little sleep. No manager on duty to speak with, still no reply to our email... We were charged full price for a horrible night! the only positive point was the cleanliness, the cleaning staff is very good. Also we opted for the hotel buffet dinner, a mistake, we were charged more than 30eur per person for nuggets and industrial food (dessert: we saw the staff taking the crepes from plastic packaging and putting it on the plates). Conclusion: overpriced, we will not use this hotel again

Dear SeverineCarine, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the discomfort you experienced due to the temperature in your room. Our technical team have checked the air conditioning in your room. If you feel too warm, please do not hesitate to ask the front desk for additional fans, and our staff can also assist in opening the windows to help improve ventilation. We are also sorry that our service did not meet your expectations. We sincerely thank you for appreciating the cleanliness of your room as well as our housekeeping staff. Lastly, we regret that the buffet dinner did not meet your expectations. Your feedback will be shared with our F & B manager. Your satisfaction is our priority. However be assured that most of our buffet is homemade. We hope to have the pleasure of welcoming you again for a better experience. Wishing you a good day. Le GUO - Service Qualité Novotel Paris Gare de Lyon

Excellent hotel in perfect location

Catatan Tripadvisor 5.0/5

MAtt R Keluarga - Ulasan TripAdvisor tersertifikasi

We love this hotel for the convenience. Rooms are a decent size with comfortable beds and nicely presented bathrooms. The hotel has a swimming pool and small gym which are an added bonus. It is situated right next to the station so excellent for transport links in the city. We booked through booking.com

Dear MAtt, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of your rooms and amenities, including the swimming pool and gym. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable experience. Wishing you a pleasant day. Le GUO - Service Qualité Novotel Paris Gare de Lyon

Nice place. Some important niggles.

Catatan Tripadvisor 4.0/5

5elinm Keluarga - Ulasan TripAdvisor tersertifikasi

Generally a good hotel with nice ambience Good location Nice (small) pool and separate gym Excellent breakfast spread though due to space and layout it’s slightly hectic Two major issues in the room though. The first night my son and I really struggled to sleep due to the room being so warm and stuffy. I had put on the air con on the coldest setting but then realised it wasn’t blowing out cold at all. I complained in the morning and was told rather curtly that the air con was not activated as it was still April so it was still in “heating” mode. Apparently the whole hotel had to be one or the other which I found quite incredulous for a four star hotel charging €200+ a night, as well as the fact that anybody would want heating when the weather was so warm. The receptionist I spoke to was incredibly dismissive about the situation, however I did later speak to a manager (Julien) who was much more helpful. He organised a free breakfast as compensation, permission to open the windows fully, and a tower fan. While being able to open the windows was helpful during the day it didn’t help at night as the street noise was very noisy. However the fan did help and we did sleep well after that. So if you’re too hot, do ask for Julien and a fan! The other less critical niggle was that although our room was for four people, there is no (heated) towel rail and so drying swimming things, the provided robes and towels daily was impossible and just hanging them up was a challenge. Again, surprising in an expensive hotel. No issue getting clean towels but I prefer to just dry my own. Overall it’s a nice hotel but I wouldn’t return unless I could be sure of being able to use aircon!

Dear Elin M, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our ambiance, location, swimming pool and gym, as well as the breakfast. However, we are sorry to hear that the room temperature did not meet your expectations. As our air conditioning system is centralized, it has not yet been activated due to the relatively mild temperatures in April. If you feel too warm, please do not hesitate to ask the front desk for a fan. We are pleased to hear that Julien was able to assist you, your satisfaction is our priority. We also apologize for the inconvenience caused by the absence of the heated towel rail in the room. Your feedback will be shared with our director. In the meantime, we recommend hanging your clothes on the provided hangers to dry, or contacting the front desk for fresh towels and bathrobes. Thank you once again for your comments, and we hope to welcome you back in the future for a better experience. Wishing you a pleasant day. Le GUO - Service Qualité Novotel Paris Gare de Lyon

Be careful if requiring medical assistance in Paris

Catatan Tripadvisor 3.0/5

Ursula W Ulasan TripAdvisor tersertifikasi

Be careful if requiring medical assistance as it can be quite complicated (compared to the UK). Unfortunately things did not go well for my stay at the hotel. This is due to a combination of issues. I fell heavily in the shower and split my head open which bled a lot (be careful the showers are very slippery). I was shaken and called the reception for assistance. Staff attended quickly and were kind and looked after me. Staff contacted the medical services. I am not sure who they spoke to as I am from the UK and do not speak French and seem to be too stupid to learn however often I try but will try again as I like going to France! I went downstairs to wait for an ambulance. When it arrived it was a private ambulance with two men. They required 150 Euros and did not have a card machine so they said they would take me to an ATM. They said it was because I was English. At this point as a female travelling alone and with a head injury and still feeling shaken and nauseous from the fall I was very uncomfortable and left the ambulance and went back into the hotel. I informed the hotel I had not gone with the ambulance because of the charge and particularly the insistence on cash. I felt the staff were not happy and I said I would take responsibility. Later I went to a nearby public hospital by taxi for 20 Euros and had two stitches in my head. When I returned from the hospital I informed the hotel and asked for a shower mat but they didn’t have one. Returning to my room the bloody towels were still in the shower. I requested new towels and the bloody ones were then taken away, but I had to wipe the blood off the bathroom floor. I returned to the hotel from the hospital at about 3pm but the hotel did not check with me again that day or at any point during the rest of my stay or since. While the hotel initially responded well to the immediate situation and are not responsible for healthcare decisions, as a tourist in Paris I would advise anyone in a similar situation to make sure they are aware of what is happening, who has been contacted, potential costs and options, where they might be taken - public or private care. I do think the hotel could have followed up with at the least a courtesy call and should have made sure that the room was cleaned up after the accident.

Dear Alfie, First of all, we sincerely hope you are doing well now and you have fully recovered from the incident. Your safety and comfort are our top priorities, and we deeply regret that incident happened to you. Following your incident, my colleagues called the firefighters who could not come at the moment and redirected the call to the SAMU which is the public Emergency Medical Service. The SAMU can send public or private ambulances. In your case, it probably was a private ambulance. We fully understand your concerns regarding the medical services and the associated costs. Indeed, the healthcare system in France can differ from the UK, and it is always advisable to familiarize oneself with the available options in case of an emergency. It does seem to us that it is not normal the ambulance asked for a cash payment while being transported to the hospital. We are sorry that despite our immediate response, the follow-up did not meet your expectations. My colleagues Miss H. checked with you many times at reception after coming back from hospital, and helped you taking a picture of your stitches. Our Reception Manager also called two times in your room however his calls were not answered. We understand your feedback about room cleanliness and the need for better monitoring of situations like this seriously. Inded we should have sent a team member to clean the room. For that, we sincerely apologize. We will strengthen our internal procedures to ensure better care and service, particularly regarding follow-up after an incident and room cleaning. Your feedback is valuable to us and will help us improve our services moving forward. Thank you again for your comments, and we hope to welcome you back under better circumstances. Wishing you a lovely day. Léa - Community & Quality Manager Novotel Paris Gare de Lyon

Great location, room and service

Catatan Tripadvisor 5.0/5

holidaysForever6 Keluarga - Ulasan TripAdvisor tersertifikasi

Family stay overnight before getting the TGV, great location with the Gare De Lyon only 100m away. Early 2pm check-in was great, had the afternoon to explore Paris. Good sized room, excellent main bed, sofa bed sufficient for the 2 older kids. Excellent buffet breakfast, but could be open earlier at weekends too for those getting the early trains. Only issue was the shower room glass window which didn't work to block the view!

Dear holidaysForever6, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location, room, and the service provided by our team. During the week-ends, indeed our breakfast opens at 7AM instead of 6.30AM. However, we have a breakfast box to go available before that time. You can ask for it the day before at reception. I am sincerely sorry to learn your bathroom window had a working problem. Did you inform our team about it ? Could you send us a mail with the number of the room ? You can find our email on our TripAdvisor hotel page. We continuously strive to enhance our guest experience, and your feedback is invaluable in this process. Wishing you an excellent day. Léa - Community & Quality Manager Novotel Paris Gare de Lyon

Dalam Kemitraan dengan TripAdvisor

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