Hotel Mercure Paris 15 Porte de Versailles bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 584 ulasan

Jaminan Harga
Terbaik
Hotel Mercure Paris 15 Porte de Versailles - Image 1
Hotel Mercure Paris 15 Porte de Versailles - Image 2
Hotel Mercure Paris 15 Porte de Versailles - Image 3
Hotel Mercure Paris 15 Porte de Versailles - Image 4
6, rue Saint Lambert, 75015 Paris, Prancis

Deskripsi

Keistimewaan hotel

  • Kamar untuk keluarga yang telah direnovasi

  • 12 menit jalan kaki dari Paris Expo Porte de Versailles

  • 500 m dari stasiun Convention (M12) dan Boucicaut (M8)

  • Parkir mobil pribadi yang aman

  • Ruang co-working dan 5 ruang pertemuan

Akomodasi kami

Lokasi hotel

Hotel Mercure Paris 15 Porte de Versailles

6, rue Saint Lambert
75015 Paris
Prancis

GPS:48.838385, 2.290459

Telepon
Fax +33 1 45 54 10 43

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

LE XV

Dalam suasana yang menyenangkan dan cerah, bar Le XV kami yang dilengkapi WiFi, ideal untuk pertemuan bisnis atau aperitif bersama teman. Nikmati waktu bersama yang menyenangkan atau bersantai dalam suasana yang nyaman.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  584 ulasan

Peringkat TripAdvisor  4.0/5  638 ulasan

A bitter experience

Catatan Tripadvisor 1.0/5

Relax11801605261 Ulasan TripAdvisor tersertifikasi

A hotel completely lacking empathy and humanity – a bitter experience We had a reservation at this hotel for a long-awaited vacation, but unfortunately, just one week before our departure, we received a medical diagnosis that made it absolutely impossible for us to travel. In these extremely difficult circumstances, we contacted the hotel and explained the situation, even providing medical documents that justified our inability to make the trip. We repeatedly requested to cancel the reservation and receive a refund – either full or partial, with a reasonable penalty. I should mention that Booking supported our request and confirmed that the hotel would not have to pay any commission if the refund was granted. We did everything humanly possible, explaining that the funds were urgently needed for expensive medical treatments. However, the hotel refused any form of cooperation. Not only did they show no understanding, but they also completely disregarded any sign of empathy. It became clear that they care nothing about people, only about profit. It is especially frustrating knowing we informed them in advance and they most likely rebooked the room – meaning they essentially got paid twice for the same service. I strongly encourage anyone planning to visit Paris to think twice before booking this hotel. You won’t be treated as a guest, but as a source of income, regardless of your circumstances or suffering. A hotel that ignores the fundamental values of hospitality and humanity does not deserve your money – and certainly not your trust.

Dear Relax11801605261, Thank you for sharing your feedback regarding your recent experience with us. We are truly sorry to hear about the circumstances that prevented you from traveling and understand how challenging this situation must have been for you. Unfortunately we couldn’t respond favorable at your requested of free cancelation of your booking - reserved on the travel agency website with prepaid rate. We encourage our guests to review our cancellation terms at the time of booking, which are outlined to ensure transparency. Our cancellation policy is designed to balance the needs of our guests with operational requirements, and we understand that unexpected events can arise. While we regret any frustration this may have caused, we must adhere to these policies consistently. We appreciate your understanding that our procedures are in place to ensure fairness across all reservations. Due to operational reasons, contrary to what you may think, 3 days before arrival is not enough time to inform us about the cancellation of a reservation that is non-refundable and non-changeable. At the same time, we did not appreciate your threatening to leave us a bad review if we did not accept the free cancellation - and that's exactly what happened. We sincerely wish you all the best in this difficult time. Kind Regards, Monika - Front Office Shift Leader Mercure P15 Porte de Versailles

Everything good except the lift is not working

Catatan Tripadvisor 4.0/5

artsalgoa Ulasan TripAdvisor tersertifikasi

The hotel is prominently located in a quiet semi residential area. Room and washroom is clean. Breakfast is very good and quiet a spread. Only think missing is the lift is not working....We had to lift and carry our suitcases through the staircase. Otherwise no complaints...

Dear Artsalgoa, Thank you for taking the time to share your feedback. We are glad that you like our localisation, our room and our breakfast. We sincerely apologize that your stay with us was disrupted by our elevator issue. We did our best to quickly get the elevator back up and running. Unfortunately, it took our maintenance department several days to resolve the issue. We assure you that the problem has been resolved and a complete elevator diagnosis has been performed. We are truly sorry for the inconvenience. We hope to welcome you back to our hotel very soon! Kind Regards, Monika - Front Office Shift Leader Mercure P15 Porte de Versailles

Great experience overall

Catatan Tripadvisor 5.0/5

Shreyas A B Ulasan TripAdvisor tersertifikasi

Very helpfull staff , spacious rooms and great breakfast. Shout out to Ms Violeine and Ms Monika who were great at their work , also the 2 people that manage the restaurant . Liked the location as well, close to 2 metro lines and easy way to eifel tower

Dear Shreyasab, We would like to thank you for your comment regarding your stay in our hotel. We are happy that you like your hotel and our staff. We hope to welcome you very soon. Kind Regards,

good experience

Catatan Tripadvisor 5.0/5

john c Ulasan TripAdvisor tersertifikasi

I stayed with my wife at Mercure Paris 15 Port de Versailles on the weekend of the Ireland v South Africa game in the Rugby World Cup. Unfortunately I forgot my suit on leaving. Upon contacting the hotel they could not have been more helpful in having my suit posted home. A beautiful hotel with fantastic staff that make our break even more memorable best wishes John

Dear John we are glad you had a memorable stay with us see you next time in Paris best regards

Great hotel in lovely neighbourhood

Catatan Tripadvisor 5.0/5

G_Force_SW Ulasan TripAdvisor tersertifikasi

Comfortable compact clean room. Shower excellent. Hotel staff friendly and helpful. In a beautiful area of Paris away from more touristy areas but giving a better flavour of French city life. Lots of good restaurants and cafes around. Bustling food market nearby on Sundays. Would recommend.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 203 ulasan 8.4/10 Lokasi
  • 361 ulasan 5.8/10 Kamar
  • 361 ulasan 7.8/10 Pelayanan
  • 8 ulasan 7.8/10 Internet
  • 156 ulasan 7.7/10 Sarapan
  • 151 ulasan 6.6/10 Kebersihan
  • 81 ulasan 4.4/10 Fasilitas
  • 56 ulasan 5.2/10 Makanan

Diberdayakan oleh Trustyou

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.