Hotel Novotel Paris Vaugirard Montparnasse bintang 4

Novotel Vaugirard is in a good location..outside there'a a police station and just less than a minute away is the metro. Check in was fast and the front desk staff were all friendly and accommodating. We got a free upgrade to executive room which is bigger than what we booked and includes sofa bed and complimentary snacks and sodas in its mini bar. Unfortunately, 1st time to stay in a novotel without complimentary tooth brush & toothpaste (good thing we brought our own) and we were only given 1 pair of slippers. Being accorplus members we were able to enjoy welcome drinks by the bar at the lobby..love their red wine.. we walked to the eiffel tower that 1st night and it was around 30 minutes walk from the hotel.

We booked 2 rooms for 4 adults and 1 child. Rooms had cigarette smoking odour and extra bed was not made. The gym is really hard to find and had to use separate lift. Paris was one of our European trip early destinations, with limited internet and roaming mobile. The reservation team called and email us constantly asking us credit card details to be fill in the form... for some remaining balances that we asked many times during checking out. After finished the trip, we filled in the form although not very comfortable to send credit card details via email, no other choices.As a member and frequently booking with Accor and Novotels, this particular occasion is not a very pleasant experience at all.

I had problem to book a taxi, but the service desk tried to help me. There are not many taxis available in Paris at this time. I took 45 minutes to get a taxi from the Hotel to the office. The Hotel could implement a partnership with a Taxi service.

This Hotel is situated in a quieter part of Paris but close to a Metro stop that allows good and easy connections to the main tourist attractions of the city. Staff were polite and friendly while the breakfast choice was good and plenty of it. Rooms were clean, tidy and functional. The hotel does need some TLC in places as it is starting to show its age. Our one issue was that we all found the beds a bit soft and uncomfortable. The roof top bar has great views but photo's are misleading because it is just a single row of tables and is often full. However we spent most of our time away from the Hotel enjoying the sights and sounds of Paris in an enjoyable family break.

Firstly I must say all the staff at the hotel are excellent, everyone is nice & welcoming. I would like to especially make mention of Kristof (I hope I have spelt his name correctly) who was extremely helpful to us. Hotel is at excellent location; just few Km from Eiffel tower and right in front of Vaugirard metro station. There is a super view of tower from the 7th floor bar. Rooms are nice and comfortable with good access from the elevator. My only complain about hotel is breakfast. I think it was really poor and had absolutely no imagination in it ! Same old things every day. In fact on more than 1 day, they ran out of basic thing like bread ! Common how can you run out of bread when you are in middle of city like Paris ! Other than breakfast, I liked the stay at Novotel.

The rooms were not comfortable and very hot. The air con was not working and even after 2 days of follow up no one bothered to come and attend and had to go down and make it load and clear in front of the other guests to make my request heard and then it was finally attended and said that there is blockage and can be fixed only after a day. The overall staff appearance throughout the stay was unwelcoming as never saw them smiling and had biased approach based on nationalities. Would never come back.

you need to reimburse us (at least partially) as we had to put up with no elevator no AC. If this was an American operation would be reimbursed and would receive an apology. every morning for breakfast we had to take six flights of stairs. Room too hot, no working AC.

First impression good,nice checking in pleasant lobby temperature,but rooms in another world.we as couple received just one voucher for free drink,another Novotel last year give voucher for two.Just don't understand Accor policy in this matter maybe is time to start discussion on one of the social network and find out the story.I asked for two but was refused that why I am rating this property one number lower.thanks

So, we checked in after 30 hours of travelling, and there was a terrible smell of sewerage in the room. I complained and they said they knew what it was and would fix it. Came back hours later and the smell was worse, seriously worse. We had to wrap clothing around our face to walk in. Complained again and were given different rooms for that night. Next day, same thing. they kept promising it would be fixed, but it wasn't. The last time we complained they sprayed so much air freshner that I ended up having an asthma attack. The first one in 3 years. There was obviously a serious problem, but they seemed to just try and ignore it till the very end. This was not a vague smell but a gagging terrible one. They kept telling us to give it some time and it would clear. Rubbish !!! In the end we asked to be moved to another hotel as they had no spare rooms the same as we had booked. To their credit they did this and refunded us 100 Euro for the issue. A really bad start to our week in Paris.

Service from personnel excellent, food good, even if the building and interior are beginning to look a bit tired. The location near to Métro station a definite plus. we would use the hotel again if we were back in Paris.

The location of the hotel is good, close to shopping area and metro station. The cleanness and facility of hotel room is bad, for example foot of toilet seat is broken, water tap in bathtub is broken and fell. The breakfast is super boring and guests need to stay in a queue to cook their own eggs. The breakfast cafe ES area is also strang, like a school cafe. The personnel are not good at English and distant.

Very good localization, close to the metro station, 25 minutes walk to Eiffel Tour. Hotel is not new, but rooms are OK. The bathroom and toilet should be renovated. Rich breakfast, different types of bread, cereals, fruit, cold cuts, pancakes, cookies etc.

Staffs were friendly and happy to help out. The room was reasonable clean but a bit dark. Housekeeping was good but lacked some details; no tissues given, not enough towels. The location is good and easily walking distance to the Eiffel Towel and the Seine. Thank you for a lovely stay.

I am familiar with ACCOR standards, which are good; however this one was over priced and refurbishment long overdue. Poor hygiene. I was also required to request twice my invoice which was never delivered in spite of the Xpress checkout

Worse Hotel I had ever stay in my life. Accor Membership do not gave any priority or benefits than other customers. Receptionist never nice to you, they work like dead people. Never gave any information about the guest to their colleagues who on new shift. Nothing much for breakfast, just for save your life in the morning. Compare with the price you should find other hotel to stay. If you think to apply to join the membership, I am not hesitate to say NO and better save your money for something else. THE HOTEL SHOULD NOT PROVIDE PRIORITY DESK FOR YOUR ACCOR LOYALTY CUSTOMERS IF YOU CANNOT GIVE THEM AS A PRIORITY. You will have a good day in Paris if not choose Accor hotel. ;)