メルキュールリールサントルグランプラス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,467 件のレビュー

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2 boulevard Carnot, 59000 リール, フランス

説明

ホテルのその他の情報

  • リール中心部のブティックホテルです。

  • 鉄道駅まで徒歩10分以内。

  • グリーンキー認証取得

  • 「Cuisine Lounge」：ご自宅のようにおくつろぎいただけるサービスをお届けします。

  • ホテル近くの公共駐車場（Opéra）をご利用いただけます。

当ホテルの客室

ホテル所在地

メルキュールリールサントルグランプラス

2 boulevard Carnot
59000 リール
フランス

GPS:50.638104, 3.065183

電話番号
ファックス +33 3 20 14 71 48

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE ROYAL

居心地のよさとくつろいだ雰囲気が自慢のバーで、厳選されたメルキュールワインを片手にリラックスタイムをお過ごしください。カクテルやおいしいワイン、ご友人とご一緒ならハムやサラミの盛り合わせがお勧めです。お客さまをいつでも笑顔でお迎えします。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,467 件のレビュー

トリップアドバイザーの評価  3.9/5  1,576 件のレビュー

2024エクセレンス認証

Location Excellent

トリップアドバイザーの評価 4.0/5

Valena18 トリップアドバイザー認証口コミ

Overall we enjoyed our stay in the hotel. Cleaniness was high, breakfast was fresh and adequate other than they provided no low fat spread for bread. All staff friendly and helpful. Maintenance problems were dealt with very quickly and the location is excellent. However, there were some unexpected issues. The shower cubicle floor was very slippery and therefore dangerous. We went and bought two shower mats that solved this problem. It should be noted that there is a balcony but only room to stand not sit and there was only one chair in the room. The hotel, I believe has 80 rooms but there was only one lift and that carried just five people.

Dear Client, Thank you for sharing your feedback regarding your recent stay at the Hôtel Mercure Lille Centre Grand-Place. We are pleased to learn that you appreciated our excellent location, the cleanliness of our facilities, as well as the friendliness of our staff. Your appreciation for our breakfast offering is also greatly valued. We regret to hear that the floor of the shower cabin was slippery. Your safety is of utmost importance to us, and we thank you for your proactive approach regarding this issue. We place great importance on your opinion and hope to have the pleasure of welcoming you again for a pleasant stay. Sincerely, Delphine Wattellier - Director Mercure Lille Centre Grand Place

Good hotel, would book again

トリップアドバイザーの評価 5.0/5

MPGF73 Couples - トリップアドバイザー認証口コミ

Lovely hotel in a great location. Don’t think there is anything to complain about with this hotel. The rooms are comfortable and clean and the balconies make a good addition to the features. It’s perfectly located for the city centre and all the major sites. Breakfast is standard euro hotel breakfast but there’s plenty of it and the dining room is relaxed and spacious. It could do with a freshen up and a bit of paint and TLC but it’s clean comfortable and well located. The staff are friendly and helpful.

Dear Guest, Thank you for your kind feedback regarding your recent stay at Hôtel Mercure Lille Centre Grand-Place. We are delighted to hear that you found our hotel comfortable and well-located, and that our team provided friendly and helpful service. We appreciate your suggestion about refreshing our facilities, as we continuously seek opportunities to enhance our guests' experience. Your comments about the breakfast and the spacious dining area are also valued. We hope to welcome you back soon for another enjoyable stay. Warm regards, Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

"Disgraceful — absolutely not recommended. The outside of the hotel has nothing to do with the inside. Don’t fall for it

トリップアドバイザーの評価 1.0/5

h0llandgate トリップアドバイザー認証口コミ

would like to formally submit a complaint regarding our stay at Mercure Lille Centre Grand-Place Hotel on April 12, 2025. Unfortunately, our experience fell far below the standards we expected from a hotel under the Accor Hotel Group. We booked two rooms for a total of €367, which turned out to be highly overpriced considering the condition and cleanliness of the hotel. Here are the main issues we encountered: Curtains with visible holes and cobwebs above them. Dusty wardrobes, clearly not cleaned in a long time. Toilet paper placed directly above the toilet brush, which is highly unhygienic. One of the rooms had only one towel for two guests, and the towel appeared to be previously used, with visible marks. Towels were old and worn out. No air conditioning, making the room uncomfortable. The main elevator was out of order, so we had to walk to 2 floor and than we had to walk to the and of the corridor to use the service elevator. The bathroom was not hygienic. After lying on the bed, I experienced itchiness on my face, and it turned out that a large number of feathers were coming out of the pillows or duvet—a clear sign of worn-out bedding. The windows/doors couldn’t be opened safely, and there were no insect screens, making ventilation difficult. The carpet was dirty and poorly maintained. We were a group of four, and this experience completely ruined our trip to Lille. What was supposed to be a relaxing and enjoyable city break turned into a frustrating and disappointing stay due to the poor state of the hotel and the lack of proper facilities.

Dear Guest, Thank you for taking the time, once again, to share your impressions following your recent stay at Mercure Lille Centre Grand-Place. As we mentioned in our previous email, we are truly sorry that your experience did not meet your expectations. Once again, please accept our sincerest apologies for the inconvenience you encountered. We sincerely hope to have the opportunity to welcome you again under better conditions and to regain your trust. Should you consider another stay in Lille, please do not hesitate to contact me directly — I would be delighted to assist with your reservation and ensure your comfort. Delphine Wattellier - General Manager Mercure Lille Centre Grand Place

Perfect location, furnishings do not match the building

トリップアドバイザーの評価 4.0/5

pekao ファミリー - トリップアドバイザー認証口コミ

We stayed for one night as family of three adults in a suite on first floor. It is an elegant building with stain glass, high ceilings and grand staircase but decor and furnishings completely do not match 1930s era of the building and is modern Mercure. Through his mismatch they are missing an opportunity to create an amazing hotel. Now to the suite: it had weird layout, you enter straight to the living room with sofa bed which is central area to access both bathroom to the left hand side and bedroom to the right. Both living spaces are small while bathroom is large with bathtub and sink against the wall which makes the space completely empty. Also access to the balcony through French doors with great view is from the bathroom! If guest on the sofabed needs privacy, that will be disturbed as people in the bedroom must pass through the living space to go to the bathroom so it is not really functional. Normally in suites you have a corridor with access to the bathroom from both areas. Minibar had three soft drinks so not that generous. At the end of March, room was very cold and aircon did not make any difference. Sofa bed has only blanket and sheet which made for a freezing stay. Parking „Opera” is 2 min walk and is secure at 15 Euros per 24h. The young man on afternoon shift is informative and competent, the rest of the team not so. We arranged for late check out until just 1 pm extension as I am gold member but reception called the room after 12 to chase us out and I had to explain it again. We paid in full upon check in but upon check out, the other receptionist tried to charge me again… these are all unnecessary annoyances. It is worth staying there for the location vs value ratio but in warmer months to avoid freezing at night. I

Dear Guest, Thank you for your thoughtful feedback regarding your recent stay at Hôtel Mercure Lille Centre Grand-Place. We are delighted to hear that you appreciated our prime location and the building's elegant features. We understand your concerns regarding the decor and layout of the suite. Your comments about the mismatch between the furnishings and the building's character, as well as the suite's layout, have been noted. We will certainly take your insights into consideration for future enhancements. We apologize for the discomfort caused by the temperature in your room and the limited amenities in the minibar. Our aim is to provide a comfortable environment, and we regret that we fell short in this instance. Regarding the late check-out experience, we appreciate your loyalty as a gold member and apologize for the miscommunication from our reception team. We will ensure that our staff is reminded of the importance of accurate and respectful communication with our valued guests. Thank you once again for your review. We hope to welcome you back in the warmer months for a more pleasant experience. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Nicely situated in town

トリップアドバイザーの評価 5.0/5

jeera27 トリップアドバイザー認証口コミ

A one night stay with a coach tour. Very nice hotel, lovely and clean and the breakfast was delicious, especially the thick and creamy yogurt for the fruit. Easy to walk where I wanted to go, shopping centre 5 mins away. Looking forward to coming back in October with the same company.

Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our central location, as well as the cleanliness of our hotel and the quality of our breakfast offerings. It is always a pleasure to welcome guests who appreciate our services. We look forward to your return in October and hope to make your next stay equally delightful. Best regards, Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。