メルキュールリールサントルグランプラス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,375 件のレビュー

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2 boulevard Carnot, 59000 リール, フランス

説明

ホテルのその他の情報

  • リール中心部のブティックホテルです。

  • 鉄道駅まで徒歩10分以内。

  • グリーンキー認証取得

  • 「Cuisine Lounge」：ご自宅のようにおくつろぎいただけるサービスをお届けします。

  • ホテル近くの公共駐車場（Opéra）をご利用いただけます。

当ホテルの客室

ホテル所在地

メルキュールリールサントルグランプラス

2 boulevard Carnot
59000 リール
フランス

GPS:50.638104, 3.065183

電話番号
ファックス +33 3 20 14 71 48

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE ROYAL

居心地のよさとくつろいだ雰囲気が自慢のバーで、厳選されたメルキュールワインを片手にリラックスタイムをお過ごしください。カクテルやおいしいワイン、ご友人とご一緒ならハムやサラミの盛り合わせがお勧めです。お客さまをいつでも笑顔でお迎えします。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,375 件のレビュー

トリップアドバイザーの評価  4.0/5  1,564 件のレビュー

2024エクセレンス認証

Perfect location

トリップアドバイザーの評価 5.0/5

Phil P Couples - トリップアドバイザー認証口コミ

You cannot find a better location to stay when exploring the city as everything is within 10 minutes walk. Bed was comfortable, into downside was the shower head was very close to the wall so a longer one would be better. Room was warm even without the heating on.

Dear Phil, Thank you for your kind words regarding our prime location and comfortable beds. We appreciate your feedback about the shower head and room temperature, and your comments will be noted for future improvements. We look forward to welcoming you back for another pleasant stay. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Better than our last stay

トリップアドバイザーの評価 4.0/5

Eileen O Couples - トリップアドバイザー認証口コミ

We have stayed in this hotel a few times as a one night stop on a coach tour. Our last visit was better than previous stays. Some of the rooms are small, but our room on this trip was more spacious. On our last trip we were a bit disappointed to arrive at the bar after a long journey to be greeted with “I do not speak English” which we felt for an international hotel was not terribly helpful. This time we felt the bar staff were very helpful and friendly, so many thanks

Dear Eileen O, Thank you for sharing your feedback with us. We are delighted to hear that your recent stay with us was better than previous ones. We appreciate your kind words about our spacious rooms and friendly bar staff. At Hôtel Mercure Lille Centre Grand-Place, we strive to provide excellent service to all our guests. We look forward to welcoming you back on your next visit. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Pleasant stay but some work needed to bring it up to standard

トリップアドバイザーの評価 3.0/5

Rob D トリップアドバイザー認証口コミ

It was an enjoyable stay but not exactly up to the standards of a 4 star hotel or the standards of other Mercure hotels I've stayed in. The location is excellent for getting around and the room was nice and spacious (the bathroom in particular was very big!). However the interior of the hotel felt a little run down, especially in the corridors, and needs a bit of care and attention. The TV also didn't have any channels available... The big priorities for me with a hotel stay are the shower quality and noise levels, both of which were not great. The shower was a bit of a trickle so not particularly great and there was a fair amount of noise from other guests chatting and slamming doors which traveled to my room and disturbed my sleep. I also didn't receive any member benefits which I've had in other Mercure hotels. Staff were friendly and cleanliness of the rooms was great so an overall nice stay but felt much more 3 star than 4. There were also some green initiatives which didn't make sense; no bottles of water to save on single use plastics and instead (very small) paper cups; surely cups that end up soggy after a few uses are also wasteful and contribute to deforestation? When I stayed at a Mercure in Berlin, they offered complimentary still and sparkling water in glass bottles which you could then take to the bar and refill which feels much more sustainable.

Dear Rob, Thank you for your feedback. We appreciate your kind words about our spacious rooms and convenient location. We apologize for the issues you encountered with the interior condition, TV channels, shower quality, noise levels, and member benefits. Your concerns will be shared with the relevant teams for improvement. We value your input on our green initiatives for sustainability. We hope to welcome you back to experience the enhancements. Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

Excellent central hotel

トリップアドバイザーの評価 4.0/5

rose s トリップアドバイザー認証口コミ

very nice and central hotel. Just around the corner from the main square.Comfiest bed I have ever slept in! Decent choice at breakfast, constantly replensihed. Compact room but very comfortable. Good housekeeping Friendly redeption staff.. Room was a little hot and also the step into the bathroom was easy to trip on! Apart from that - great

Dear Customer, Thank you very much for your comments following your stay in our hotel. We are delighted that you enjoyed your stay overall and the whole team joins me in thanking you once again! I'm looking forward to seeing you again, Sincerely, Delphine Wattellier - General Manager Mercure Lille Centre Grand Place

Location is excellent.

トリップアドバイザーの評価 3.0/5

terbtoh トリップアドバイザー認証口コミ

Hotel located 10 minutes by foot from Lille Train Station. Overall 8/ 10. Situation is very close to Lille city center, train station and metro. Reception service: 9/10 warm welcome and very professional service. Breakfast service: 0/10 staffs at the breakfast area is not very friendly at all, we was say hello to his/her, they never say hello back and always ignoring us. That's weird. (2 guys and 1 woman at the breakfast service area) - we were stay here for 3 days, during our stay his/her always ignoring us. When we have arrived and waiting for our room. I tried to order something to drink, he just looks at me and just walk aways. So I have to go to the reception to order the drink instead. (breakfast is classic nothing special - juice, bread, omelet, eggs etc). Room & Amenities: 7/10 Bed and room are ok but shower is was slippery when is wet. Bar: 9/10 (night service bar). She was very nice and friendly. Thank you very much. Only one negative point, there is not many choice of beverages.

Dear terbtoh, Thank you for taking the time to share your feedback about your recent stay at Hôtel Mercure Lille Centre Grand-Place. We appreciate your kind words regarding our excellent location, which is conveniently close to the city center, train station, and metro. We would like to extend our apologies for any inconveniences you experienced during breakfast service. We have taken note of your feedback regarding the lack of friendliness from some staff members and we will address this issue with our team. We strive to provide a warm and professional service at all times, and we apologize for falling short on this occasion. We are glad to hear that you had a pleasant experience at the bar and that our staff was friendly and accommodating. We appreciate your feedback regarding the beverage choices and will take it into consideration as we continue to improve our services. Regarding the shower in your room, we apologize for any inconvenience caused by its slipperiness when wet. We will assess the situation and make any necessary adjustments to ensure our guests' safety and comfort. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Delphine Wattellier - Directrice Mercure Lille Centre Grand Place

との提携 TripAdvisor

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