ママ シェルター リール 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 387 件のレビュー

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97 Place Saint Hubert, 59800 リール, フランス

説明

ホテルのその他の情報

  • 鉄道駅に近い便利な立地

  • オリジナルデザイン

  • 地元ならではの家庭料理

  • 超居心地のよい高いテラス

  • 週末はブランチや DJ セットのサービス

当ホテルの客室

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ホテル所在地

ママ シェルター リール

97 Place Saint Hubert
59800 リール
フランス

GPS:50.639065, 3.070951

電話番号
ファックス 3/59827272

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

MAMA RESTAURANT LILLE

ママリールは、建築家の Jalil Amor 氏によるユニークなデザインが見どころです。バーレストランのグラフィティが描かれた黒の天井には、Beniloy のサインがあります。ツナとんかつ、コキレットジャンボンなど、絶品の料理は自家製です。ぜひご賞味ください。

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  387 件のレビュー

トリップアドバイザーの評価  4.3/5  391 件のレビュー

2025エクセレンス認証

Excellent weekday lunch!

トリップアドバイザーの評価 5.0/5

MohiniL トリップアドバイザー認証口コミ

Had a great time with my friend having a weekday lunch at Mama Shelter. So convinient, so friendly, and the food is good too! Excellent experience. Clarisse was the best sever ever!

Hi, We deeply appreciate your kind words following your stay. It's always a joy for the team to hear that you had a fantastic experience. Your feedback means the world to us, and we hope to see you again soon for more delightful moments ⚡ Mama ❤ You Louisa

ALL members not valued here

トリップアドバイザーの評価 2.0/5

Cortleigh T トリップアドバイザー認証口コミ

Nice hotel but it should NOT be part of the ALL Accor program! Diamond member offered no amenity aside from a small bottle of juice for two people; no welcome drinks; no upgrade despite booking months in advance advance; breakfast promised at check in but when I went to the Resturant I was told they made a mistake and wouldn’t serve me. No coffee makeer in room. In Lille there are other ALL options - choose one of those if you want your status to be enjoyed.

Dear guest, Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent stay did not meet your expectations, especially regarding the recognition of your ALL – Accor Live Limitless Diamond status. This is certainly not the experience we aim to provide to our valued members. Please accept our sincere apologies for the confusion about your breakfast and the lack of welcome amenities. Your comments have been shared with our team to ensure better communication and consistency in the future. We truly appreciate your loyalty to the ALL program and hope to have the opportunity to restore your confidence in us during a future visit to Lille. Kind regards,

Great central stay for the Braderie and near Eurostar

トリップアドバイザーの評価 5.0/5

Teo G トリップアドバイザー認証口コミ

Quirky hotel, with great food and good bar, DJs in the evening when we stayed. Quiet rooms overlooking the city - clean, welcoming staff. Nice atmosphere. Beds comfy and nice bathrooms. Good for the price.

Hey there 💫 Thank you so much for your lovely review! We’re thrilled to hear you enjoyed your stay with us during the Braderie — what a great time to experience Lille! 🎉 It’s fantastic to know you loved our quirky style, tasty food, comfy beds, and the good vibes from our DJs. We’ll be sure to share your kind words with the whole team — they’ll be delighted to know they made you feel welcome. We hope to see you again soon for another stay full of music, good food, and Mama energy 💛 See you soon,

A few nights away

トリップアドバイザーの評価 2.0/5

Georgia C Couples - トリップアドバイザー認証口コミ

The hotel itself was lovely, and the lady at reception was especially welcoming and friendly. Our room was beautifully decorated with a unique and charming style. The location is excellent - very easy to access by car and situated in a nice area. One downside was the breakfast: unfortunately, all the hot items (eggs, pancakes, bacon) were cold. However, on the second morning, I opted for the cold options instead, which were fine. The room felt quite stuffy, and the air conditioning wasn’t very effective, which made it a bit uncomfortable at times. The most disappointing part of our stay was an experience in the restaurant on Tuesday around 2:30 PM. A staff member who served us lunch was extremely rude, laughing rudely at our questions and rolling their eyes when we responded. I asked him what was so funny and he said it was because my partner wanted water with his meal? It was upsetting enough that we chose not to dine at the restaurant again during our stay as it made me feel so awkward. Overall a nice stay, but wouldn’t stay here again due to the issues above and would opt for somewhere else.

Dear Georgia, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you appreciated the warm welcome from our reception team, the unique decoration of your room, and our convenient location. We are, however, truly sorry to read about the aspects of your stay that did not meet your expectations. Please accept our sincere apologies for the issues with the breakfast temperature and the air conditioning in your room. Your comments have been shared with our team so we can address these points and improve the experience for future guests. Most importantly, we regret the unpleasant interaction you experienced in our restaurant. This is not reflective of the standards of service we strive to provide, and we will be addressing this incident directly with the team to ensure it does not happen again. We want all our guests to feel welcome and comfortable throughout their stay, and we are very sorry that this was not the case for you. We appreciate your constructive comments, as they help us identify areas where we can do better. We hope you may consider giving us another opportunity in the future to provide you with the positive experience we aim for every guest to enjoy. Mama ❤ You

A Love Letter to Mama Shelter (Lille)

トリップアドバイザーの評価 5.0/5

Mathew H トリップアドバイザー認証口コミ

In Lille where cobbled stories wind, A haven waits for hearts to find— Mama Shelter, bold and bright, A tapestry of warmth and light. Its colors dance, its music plays, A modern soul with vintage grace. From cozy beds to rooftop skies, Each corner holds a sweet surprise. The food? Divine. Each bite a kiss, A symphony you won't want to miss. Cocktails crafted, smooth and bold, A toast to tales yet to be told. But what lifts Mama to the stars, Beyond its lights and stylish bars, Is service rare, sincere, and true— And Yen, the gem that sees you through. With every smile, he lifts the day, With humor, heart, and savoir-faire. Attentive, kind, and always near, He brings the magic atmosphere. So if you roam through northern France, Give Mama Shelter more than a glance. Stay, indulge, and raise your pen— To Lille, to life, and cheers to Yen.

Bonjour Mathew, Merci pour votre magnifique retour, cela nous fait chaud au ❤. Voir que vous avez apprécié votre expérience chez nous est une grande source de motivation pour toute l'équipe. Nous espérons vous revoir très vite pour d'autres moments inoubliables au Mama Lille. Mama ❤ You Louisa

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 679 件のレビュー 8.8/10 ロケーション
  • 774 件のレビュー 6.1/10 客室
  • 1,069 件のレビュー 8.7/10 サービス
  • 9 件のレビュー 4.2/10 インターネット
  • 573 件のレビュー 9.2/10 雰囲気
  • 513 件のレビュー 7.5/10 料理
  • 442 件のレビュー 8.5/10 朝食
  • 259 件のレビュー 7.2/10 設備

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。