ノボテルリールサントルグランプラス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,311 件のレビュー

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116 rue de l'Hopital Militaire, 59000 リール, フランス

説明

ホテルのその他の情報

  • リール旧市街とグランプレイスの間に位置するホテルです。

  • 会議やセミナーにご利用いただけるお部屋4室

  • 広くて静かなファミリールーム

  • レストラン、バー、テラス

  • ホテル近隣の Siècle 公共駐車場をご利用いただけます。

当ホテルの客室

ホテル所在地

ノボテルリールサントルグランプラス

116 rue de l'Hopital Militaire
59000 リール
フランス

GPS:50.637001, 3.058622

電話番号
ファックス +33 3 28 38 53 54

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

NOVOTEL CAFE

お食事は、お好みのスタイルで、お好みの時間にお召し上がりいただけます。 シンプルでありながら味わい深く、栄養バランスの取れたヘルシーな料理を常時ご用意しております。 レストランやバー、テラス、あるいはお部屋で、ごゆっくりと食事をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,311 件のレビュー

トリップアドバイザーの評価  4.0/5  1,294 件のレビュー

Not helpful

トリップアドバイザーの評価 1.0/5

Jelena D トリップアドバイザー認証口コミ

They don't have umbrella for guests in suc a rainy town and they are not helpfull at allx̌x. Thiny walls that we heard couple.fighting the whole nightX̌ xxxxxxxxxxxxxcx̌xxxxxxxxx̌cxxxcccccccvvvvvcccvvvvvvvvvvvvvvvvbbbnnnnmmmmmmmmmmmmmmmmmmmmmmmmmmmmm

Dear Guest, Thank you for taking the time to share your feedback ! regards,

Lack of air con in heatwave spoiled our stay

トリップアドバイザーの評価 2.0/5

Smith1959 トリップアドバイザー認証口コミ

My wife & I stayed at this hotel for three nights, Monday 23 - Wednesday 25 June. On its website the hotel states it is ‘Air conditionné’. This is something very important to me, whatever the time of year, given how hot hotel rooms usually get even in winter. As our luck would have it, we arrived during a heatwave. I tried the AC on night 1 & cold air did not emerge. I enquired & was informed that the hotel had been caught out by the heat wave & was, in effect, still on winter setting! That a hotel would seek to prevent guests from cooling their rooms at any time of the year, let alone in June, is outrageous penny pinching. To reassure myself I re-enquired the next day & was told it would actually be Thursday before the AC worked. In the lifts there is a sign that reads ‘19°C: the ideal temperature for a comfortable night’. And yet the hotel was quite prepared to force guests to sleep in rooms where the temperature was more like 29°c. What appalling hypocrisy. We were offered a fan, which we accepted, but suffice it to say this was not on a par with properly functioning AC. And there was no offer of financial compensation in the form of a reduction on the bill. So, if you want ‘proper’ AC, not just AC set to save hotel money, best to check it will actually be available before booking here. Less importantly, many of the USB charging ports in our room did not seem to work & v few plug sockets. Positives: - Well located for tourism. - Room, bathroom etc of a reasonable size & standard but limited storage space; having sheets on the bed as well as duvet welcome; little in the way of ‘external’ (to the room) noise. - Bar offered useful range of reasonably priced snacks. - Breakfast, much as one would expect: good range etc but my wife informs me the baked beans were cold (I did not try anything cooked/heated). Overall, were it not for the disgusting position regarding AC I would have given this hotel a quite positive review.

Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In the north of France, the air conditioning only turns on in the summer, and we had terrible cold weather. Before turning the air conditioning back on, we must have the system checked by an external company, and the rules are very strict. We didn't think there would be 2 days of intense heat. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A great wee hotel

トリップアドバイザーの評価 4.0/5

sg17463 ファミリー - トリップアドバイザー認証口コミ

I liked this hotel. Great location, 10 mins walk from the Grand Place & the two main train stations. Lovely bar with friendly staff, nice big rooms, a nice gym in the hotel, and complementary water at reception with empty bottles which you can fill up and take to your room. Only minor grumble was that there no plug sockets at one side of the double bed, so to plug in your phone or check the time, you had to get up out of your bed to do so. Very minor grumble though. Overall, a nice hotel and I would definitely stay again.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Enjoyed our stay

トリップアドバイザーの評価 4.0/5

LichfieldBoy トリップアドバイザー認証口コミ

We stayed here in order to go to a game at the Rugby World Cup, while this was on they tripled the charge for an overnight stay but this is true of hotels in all cities hosting an event so it was expected. The hotel is in a good location just a short walk from the old town and many bars & restaurants. There's also a supermarket around the corner for beer/wine (there's a fridge in the room) or snacks. It's also not too far from the Eurostar station which you can walk to or take the metro. The format of the bedrooms seemed to vary depending on the location, ours was on the 4th floor and had a separate shower in addition to the bath but it had no room to store flat clothes, there was only hanging space. Rooms on the 2nd floor only had a bath with a shower outlet but plenty storage room for clothes. Regardless our room was clean, quiet, well decorated and had a comfortable bed - nothing at all to complain about. It also had a safe, a large flat screen TV and good wi-fi reception. The staff on reception and in the bar were friendly and helpful. The bar was very busy while we were there but they managed to cope very well with the number of orders for both drinks and food. Drinks were on the expensive side but this is true of most hotels. Breakfast was a bit disappointing in terms of variety and quality (especially the hot items) but the bread was fresh and there was some fruit on offer. There is a courtyard area where you can sit outside in addition to the bar/breakfast areas and we found this a convenient place to sit on the last day while we were waiting for transport to go home. As it is close to Flanders we took the opportunity to book a private WW1 battlefield tour which we enjoyed. If we decide to return to do a similar tour we will certainly stay at this hotel.

What a superb description of our hotel!! thank you for that !!! We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic staff

トリップアドバイザーの評価 5.0/5

DenisMurphy5842 ファミリー - トリップアドバイザー認証口コミ

We arrived today for a 3 night stay and we were met at the hotel by 2 reception staff that were absolutely fantastic. Their names were Ahmed and Bogdan and they were both so welcoming. Thank you both for the great introduction to this hotel you are both a credit to Novotel

Thanks so much !! We share this nice comment with Ahmed and Bogdan Hope to see you again, regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 625 件のレビュー 7.2/10 客室
  • 706 件のレビュー 8.9/10 サービス
  • 307 件のレビュー 8.7/10 朝食
  • 213 件のレビュー 6.9/10 清潔さ
  • 149 件のレビュー 7.9/10 料理
  • 132 件のレビュー 5.6/10 設備
  • 5 件のレビュー 2.9/10 ウェルネス・温泉エリア

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