ノボテルリールサントルグランプラス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,138 件のレビュー

ベストレートをお約束
ノボテルリールサントルグランプラス - Image 1
ノボテルリールサントルグランプラス - Image 2
ノボテルリールサントルグランプラス - Image 3
ノボテルリールサントルグランプラス - Image 4
116 rue de l'Hopital Militaire, 59000 リール, フランス

説明

ホテルのその他の情報

  • リール旧市街とグランプレイスの間に位置するホテルです。

  • 会議やセミナーにご利用いただけるお部屋4室

  • 広々とした静かなファミリールーム

  • レストラン、バー、テラス

  • ホテル近隣の Siècle 公共駐車場をご利用いただけます。

当ホテルの客室

ホテル所在地

ノボテルリールサントルグランプラス

116 rue de l'Hopital Militaire
59000 リール
フランス

GPS:50.637001, 3.058622

電話番号
ファックス +33 3 28 38 53 54

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

NOVOTEL CAFE

お食事は、お好みのスタイルで、お好みの時間にお召し上がりいただけます。 シンプルでありながら味わい深く、栄養バランスの取れたヘルシーな料理を常時ご用意しております。 レストランやバー、テラス、あるいはお部屋で、ごゆっくりと食事をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,138 件のレビュー

トリップアドバイザーの評価  3.9/5  1,309 件のレビュー

Definitely not a 4 star hotel, but good location

トリップアドバイザーの評価 2.0/5

Jonathan S トリップアドバイザー認証口コミ

We booked for a family of 3, upon arrival and check in, the extra bed wasn’t made - the lady at reception then came to make the 3rd bed. Handed us some extra towels which we filthy, so had to then change these too. Room is very dated, and generally in need of some upkeep (stained bath/sink, poor tiling, chipboard wallpaper. Not what is expected of Novotel having stayed at a few before, this was disappointing. Good location for city though, but car park is a good 5 min walk away which is something to be aware of if you have luggage to move.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marie-Ange S. Responsable Reception

Good value

トリップアドバイザーの評価 5.0/5

Richard H Friends getaway - トリップアドバイザー認証口コミ

Centrally located hotel. Clean rooms and friendly staff. The breakfast buffet was well laid out with plenty of choice. We did not eat in the hotel in the evenings but there is a bar.

Four star hotel big question mark!

トリップアドバイザーの評価 3.0/5

Paradise10592331276 ファミリー - トリップアドバイザー認証口コミ

Cheaper but substandard. Staff & location get a big thumbs up 👍 Dog friendly 👍 Dated hotel Toilet extremely small separate to bath Toiletries hardly any No mini bar No water in the room Breakfast substandard - everyday exactly the same Plates - some were not even washed, big question mark on hygiene Paid Parking near by

Thank you very much for sharing your feedback. We’re pleased to hear you appreciated the friendly staff, convenient location, and our dog-friendly policy—that really means a lot to us. 🐾 Regarding your comments, we would like to clarify a few points to provide better context: - Our Hotel Standards: We are indeed a standard Novotel, and all our rooms are designed and furnished according to the brand’s uniform specifications. While styles may vary slightly from location to location, room configuration—such as separate toilet and bathroom—is part of our typical layout. - Toiletries & Mini Bar: In line with current Novotel standards and environmental guidelines, we now offer streamlined amenities. Our reception is always happy to provide additional toiletries upon request. - Water Access: Due to environmental regulations, we no longer provide plastic bottled water in the rooms. However, a filtered water fountain is freely available to guests, and glass bottles are also accessible at the bar for your convenience. 💧 - Breakfast Buffet: The breakfast offering is designed as a consistent buffet experience, which some guests may not be familiar with. We always aim to provide a wide selection of fresh, balanced items. That said, we regret if it did not meet your expectations and appreciate your note. - Hygiene & Dishes: Cleanliness is a top priority. We take this kind of feedback seriously and have shared your comment with our housekeeping team to ensure proper follow-up. - Toilet Size: We understand perceptions of space may vary, but our toilet dimensions meet standard Novotel specifications. Thank you again for your comments—they help us continue to improve. We hope to have the chance to welcome you again and offer an even better stay. Have a good day, Marie-Ange S.

Lack of air con in heatwave spoiled our stay

トリップアドバイザーの評価 2.0/5

Smith1959 トリップアドバイザー認証口コミ

My wife & I stayed at this hotel for three nights, Monday 23 - Wednesday 25 June. On its website the hotel states it is ‘Air conditionné’. This is something very important to me, whatever the time of year, given how hot hotel rooms usually get even in winter. As our luck would have it, we arrived during a heatwave. I tried the AC on night 1 & cold air did not emerge. I enquired & was informed that the hotel had been caught out by the heat wave & was, in effect, still on winter setting! That a hotel would seek to prevent guests from cooling their rooms at any time of the year, let alone in June, is outrageous penny pinching. To reassure myself I re-enquired the next day & was told it would actually be Thursday before the AC worked. In the lifts there is a sign that reads ‘19°C: the ideal temperature for a comfortable night’. And yet the hotel was quite prepared to force guests to sleep in rooms where the temperature was more like 29°c. What appalling hypocrisy. We were offered a fan, which we accepted, but suffice it to say this was not on a par with properly functioning AC. And there was no offer of financial compensation in the form of a reduction on the bill. So, if you want ‘proper’ AC, not just AC set to save hotel money, best to check it will actually be available before booking here. Less importantly, many of the USB charging ports in our room did not seem to work & v few plug sockets. Positives: - Well located for tourism. - Room, bathroom etc of a reasonable size & standard but limited storage space; having sheets on the bed as well as duvet welcome; little in the way of ‘external’ (to the room) noise. - Bar offered useful range of reasonably priced snacks. - Breakfast, much as one would expect: good range etc but my wife informs me the baked beans were cold (I did not try anything cooked/heated). Overall, were it not for the disgusting position regarding AC I would have given this hotel a quite positive review.

Thank you for taking the time to tell us about your experience at the Novotel Lille Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In the north of France, the air conditioning only turns on in the summer, and we had terrible cold weather. Before turning the air conditioning back on, we must have the system checked by an external company, and the rules are very strict. We didn't think there would be 2 days of intense heat. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A great wee hotel

トリップアドバイザーの評価 4.0/5

sg17463 ファミリー - トリップアドバイザー認証口コミ

I liked this hotel. Great location, 10 mins walk from the Grand Place & the two main train stations. Lovely bar with friendly staff, nice big rooms, a nice gym in the hotel, and complementary water at reception with empty bottles which you can fill up and take to your room. Only minor grumble was that there no plug sockets at one side of the double bed, so to plug in your phone or check the time, you had to get up out of your bed to do so. Very minor grumble though. Overall, a nice hotel and I would definitely stay again.

We very much appreciate your comments regarding your stay at the Novotel Lille Centre Grand Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 460 件のレビュー 9.5/10 ロケーション
  • 626 件のレビュー 6.5/10 客室
  • 666 件のレビュー 9.1/10 サービス
  • 334 件のレビュー 9/10 朝食
  • 233 件のレビュー 5.9/10 清潔さ
  • 150 件のレビュー 5.5/10 雰囲気

Powered by Trustyou

周辺の他の施設

リールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。