ibis Lyon Gerland Musée des Confluences bintang 3

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.324 ulasan

Jaminan Harga
Terbaik
ibis Lyon Gerland Musée des Confluences - Image 1
ibis Lyon Gerland Musée des Confluences - Image 2
ibis Lyon Gerland Musée des Confluences - Image 3
ibis Lyon Gerland Musée des Confluences - Image 4
68 Avenue Leclerc, Les Berges du Rhone, 69007 LYON, France

Deskripsi

Keistimewaan hotel

  • Certified ALLSAFE by Bureau Véritas

  • Private closed and paid parking with direct access to the hotel

  • Close to public transport (10 min from Perrache TGV Station) and freeway

  • Next to public transportation (TGV Perrache Station 10 min) and freeway

  • Light snacks on offer at any time, 24/7

Akomodasi kami

Lokasi hotel

ibis Lyon Gerland Musée des Confluences

68 Avenue Leclerc, Les Berges du Rhone
69007 LYON
France

GPS:45.733239, 4.822805

Telepon
Fax +33 4 78 72 28 61

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok

3 sarapan

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Peringkat ALL  4.4/5  1.324 ulasan

Peringkat TripAdvisor  4.0/5  719 ulasan

Bad service from front desk

Catatan Tripadvisor 1.0/5

Journey51548549527 Ulasan TripAdvisor tersertifikasi

I had a terrible experience at this hotel. Although check-in was relatively smooth, we left almost immediately to explore the city and have dinner. It was only when we returned around 9 p.m. that we discovered the air conditioning was not working. When I reported this issue to Hugo at the front desk, I was met with complete indifference. He told me there was nothing he could do about it, which I found unacceptable. I asked to speak to the manager, but Hugo informed me that the manager was not available. I was shocked by this response, as I have never been treated so poorly by hotel staff before. Despite having paid for an air-conditioned room, we were offered no solution or assistance. Additionally, the air conditioning vent was disgustingly dirty and covered with a moldy substance, which made me concerned about the air quality in the room. The room was unbearably hot, causing us to sweat profusely. This was particularly concerning as we needed a good night's rest before our long drive home to the Netherlands the next day. Frustrated and uncomfortable, we decided to leave immediately and booked into the Marriott Lyon instead, where we received excellent service and were treated like royalty. I would not recommend this hotel to anyone, given the lack of basic amenities and the unprofessional attitude of the staff. Our experience was highly disappointing, and I urge others to consider alternative accommodations.

Dear Mr Sander, Thank you for taking the time to send us your comments regarding your stay in our hotel. We are very sorry to hear that your experience did not live up to your expectations. The city of Lyon has recently been experiencing a very hot period, with night-time temperatures reaching up to 27-28°C and daytime temperatures reaching 39-40°C. We had the air conditioning checked by our technical department the following morning, and it was working properly. However, during very hot spells like this one, the air conditioning system can reach its limits. At this late hour, the technical service and management are not on site. If you need to report any other problems or have any questions, you can contact management at h0778-GM@accor.com. Yours sincerely The Ibis Lyon Gerland Musée des Confluences team

Budget hotel

Catatan Tripadvisor 3.0/5

melissyj Couples - Ulasan TripAdvisor tersertifikasi

Fine for those on a budget. The room was comfortable enough - great night sleep both nights. Do ask for more towels though as they only provide the absolute minimum. Do be aware that the hotel is about a 40 minutes walk out of the centre of Lyon. We walked it both days as we like the exercise but there are trams and buses available. There isn’t much in the way of restaurants or shops nearby so pick anything you need up whilst you are in the city itself.

Dear Melissyj, Thank you for taking the time to share your thoughts about your stay with us. We are delighted that you found your room comfortable and that you enjoyed a good night's sleep during your two nights with us. We note your comment about the towels. One towel is provided per person per room to avoid waste. If you require extra towels, please ask at reception. We understand that the distance of the hotel from the centre of Lyon may be a consideration for future guests. We are pleased that you have been able to enjoy walking or using the public transport options available. Regarding nearby restaurants and shops, we would indeed recommend a few independent restaurants close to the hotel or the confluence shopping centre located 2 tram stops or 15-20 minutes walk away. Thank you again for your feedback, and we hope to have the opportunity to welcome you again on your next visit to Lyon. Yours sincerely Hugo La réception

Basic but okay

Catatan Tripadvisor 3.0/5

n00nah2014 Keluarga - Ulasan TripAdvisor tersertifikasi

Definitely a 3* Ibis - located near the Confluence of the two Rivers which a bit out of the main centre of Lyon. However the tram stop was close by & easy to get into the city. General hotel facilities were ok and staff super helpful However the rooms are tired. We had a superior triple & it was very small & basic. Oldest hairdryer ever! No safe. Shame the pool area was closed for the season - especially as the RWC was on & it was 28 degrees! This area should have been open. Breakfast was ok but not amazing.

Good morning, Madam, Sir n00nah2014, Thank you for taking the time to leave us a comment, your opinion is important to us. We are delighted to hear that you had an excellent stay at our hotel, and that you appreciated the quality of our reception services and our location. We are sorry that your stay did not fully meet your expectations. Please note that our swimming pool service is only open during the summer period from May to the end of August and beginning of September. France is currently experiencing an exceptional heat wave for the season. Normally at this time of year we've already got a little wool out against the autumn chill. We are sorry that the room did not fully meet your expectations. Please be assured that all our rooms meet the specifications imposed by the Ibis brand. We hope to see you again for a future stay, Yours sincerely Hugo Reception

Ok hotel when passing trough Lyon

Catatan Tripadvisor 3.0/5

Willem W Keluarga - Ulasan TripAdvisor tersertifikasi

Ok hotel when passing through Lyon; pricing is attractive but the hotel however needs some renovation and cleaning can be done more thoroughly. USP 1: Swimming pool is shared with neighboring Novotel and there is a fine outside terrace next to it. USP 2: Good breakfast.

Good hotel for budget, nice walk to centre

Catatan Tripadvisor 4.0/5

DMorgs71 Keluarga - Ulasan TripAdvisor tersertifikasi

Comfortable and clean room, not large at all, but adequate fir one night. Shares a lot of amenities with the Mercure next door which is probably dearer! Underground parking was reasonable and relatively straightforward. There’s a garage up the road with snacks and drinks if you are looking to be very careful with finances. They were doing electrical work while we were there and at one point none of the sockets worked. Fortunately, this was sorted quite quickly. Bed was comfortable but some other noisy guests at 2am didn’t help our sleep!

Dear Dmorgs71, Thank you for taking the time to leave us your review, We are delighted to hear that you had an excellent stay at our hotel and that you appreciated the quality of our services. Our restaurant La Tavola has reopened its doors and welcomes you from Sunday to Thursday evenings only. The second restaurant, La Fabrik, is open from Monday to Saturday for lunch and dinner. The hotel is currently undergoing some renovations to the rooms, and we apologise for any inconvenience caused during your stay. We hope to see you again for a future stay, Yours sincerely Hugo reception service

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 675 ulasan 8.1/10 Lokasi
  • 1.039 ulasan 5.7/10 Kamar
  • 1.069 ulasan 9.3/10 Pelayanan
  • 11 ulasan 7.1/10 Internet
  • 573 ulasan 8.8/10 Sarapan
  • 347 ulasan 7/10 Kebersihan
  • 227 ulasan 3.6/10 Kesepadanan nilai

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