Отель Mercure Лондон Гайд-парк 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 905

Гарантия
лучшей цены
Отель Mercure Лондон Гайд-парк - Image 1
Отель Mercure Лондон Гайд-парк - Image 2
Отель Mercure Лондон Гайд-парк - Image 3
Отель Mercure Лондон Гайд-парк - Image 4
8 14 Talbot Square, Paddington, W2 1TS ЛОНДОН, Великобритания

Описание

Особенности отеля

  • Экологичный отель с сертификатом Green Key

  • Бутик-отель рядом с Гайд-Парком и вокзалом Паддингтон

  • Исторический викторианский таунхаус с видом на сад

  • Бар, ресторан, спортзал, а также роскошные туалетные принадлежности и кофемашины в номере

  • Конференц-залы и залы для мероприятий вместительностью до 50 человек

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Расположение отеля

Отель Mercure Лондон Гайд-парк

8 14 Talbot Square, Paddington
W2 1TS ЛОНДОН
Великобритания

GPS:51.515033, -0.174291

Телефон
Факс +44 20 7341 7676

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Bella Italia Paddington

Рестораны открыты весь день и предлагают завтрак, обед и ужин. Наш ресторан - отличное место для отдыха и восстановления сил: теплая атмосфера, исключительное обслуживание и ассортимент потрясающих блюд итальянской кухни. Итальянская классика в Лондоне.

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Рейтинг ALL  4.3/5  Отзывов: 905

Рейтинг TripAdvisor  4.2/5  Отзывов: 1 057

Сертификат качества 2025

Double booking, lack of response

Примечание: Tripadvisor 1.0/5

ellen j Реальные отзывы TripAdvisor

I had booked a one-night stay at the Hotel Mercure Hyde Park for the night of November 22 and received a confirmation directly from their website. However, when I checked on the reservation one week prior to my stay, I was told that there was no record of it. As a result, I had to make a new booking at a higher cost. When I arrived at the hotel, I was surprised to find that two rooms had in fact been reserved under my name. This is the situation I had tried to clarify earlier, and it caused additional expense. I emailed the hotel to make sure that I was charged only once and to issue any necessary refund. I expect more from a hotel that charged $410 for one night. I am still waiting to hear back. I have always appreciated good service, which makes the lack of response particularly disappointing.

Dear Q4287Zhellen J, Thank you for your email and we do apologise for the inconvenience caused. Unfortunately, we have a new starter on our reservations team and they became confused when confirming your booking. Once again, please accept my sincere apologies. Upon your arrival, you mentioned this to our front desk and we honoured the first booking that was made at the lowest price. To clarify, the rate was not $410 it was significantly lower. We will be providing additional training to our reservations team to avoid any confusion in the future. Kind Regards, Imed Chikhaoui

Don’t waste your money!

Примечание: Tripadvisor 1.0/5

Wajahat G Реальные отзывы TripAdvisor

Had an issue at check in,seems they were surprised for an asian to book superior room at their hotel. It comes with further surprises. Took shower and whole drainage is blocked and water is flooding in my room now. Asked to change room but in vain. Disappointing experience as their platinum member.

Dear Wajahat G, We are not surprised that you booked a Privilege room. The issue is that you were unable to log in to your Accor account to confirm that the booking was legitimate. Recently, we have encountered several fraud cases where Accor members’ accounts were hacked and used without their knowledge. For this reason, you were asked to log in to your account and to present valid identification which you declined to do. It seems there may be some misunderstanding regarding the hotel category and the rate. You paid £140 for your room, which corresponds to the room type you reserved. If you believed you were booking a luxury property such as the Dorchester this may have caused confusion. As with all hotels identification is required at check-in to confirm we are checking in the correct guest. When the booking is under one name and the payment card under another additional verification is standard procedure as this can indicate that something is not correct. Kind Regards, Imed Chikhaoui

First time and very handy.

Примечание: Tripadvisor 5.0/5

Justin H Реальные отзывы TripAdvisor

I stayed in the Mercure London Hyde Park Hotel for 3 nights while visiting London for work. I had originally booked the Hotel Indigo, but there was an issue with access to rooms in that hotel due to unforeseen maintenance. I was kindly accommodated in the Mercure (which is physically connected to the Indigo and has the same owner). My room was London-sized but clean, comfortable and well-appointed. Staying in Paddington is so convenient to Heathrow, the GWR and an easy walk to 'town'.

Примечание: отзывы клиентов 4.0/5

Leonid A. Пары - Проверенные отзывы - ALL

Отель расположен рядом с Гайд Парком, станцией метро и ж/д станцией Паддингтон. Хорошие завтраки по меню в ресторане Bella Italia. Из минусов: маленькие номера. Обязательно нужно брать как минимум 19 кв м и не ниже 3го-4го этажа. Звукоизоляция слабая. Очень узкие корридоры.

Dear Leonid A., Thank you for your feedback regarding your stay. We are pleased to hear that you enjoyed our prime location and breakfast offerings. We appreciate your comments about the room sizes and sound insulation, as well as the corridors, which will be taken into consideration for future improvements. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Good stay in the Paddington area, some improvements to be made

Примечание: Tripadvisor 4.0/5

SwissAirTraveler Реальные отзывы TripAdvisor

Stayed 2 nights for a weekend trip arriving by plane and by train from Heathrow, the hotel was a good choice near Paddington station. Many bars and restaurants around the corner within 5 minutes walk. Tube and bus station also nearby so it’s easy to travel around the city. Hyde Park is also reachable by foot easily. The hotel room was nice, large and mostly quiet. Only the cleanliness could have been better (dust mostly), and more mirrors in the room to use the hairdryer properly. The WiFi signal was too low to be used in the room. King bed is really comfortable, bathroom was good and the shower power was good too. The sink wasn’t working properly. Minibar with free drinks upon arrival (for Executive room booked). Breakfast was included in my rate and I enjoyed it as the Bella Italia restaurant adjacent to the hotel (small buffet and a la carte choice). My recommendation would be to welcome the club members guests in a better way (wasn’t greeted at all as a Silver All Accor member). Overall, a good stay. I can recommend.

Dear SwissAir Traveler, Thank you very much for sharing your detailed feedback following your recent stay with us in the Paddington area. We are delighted to hear that you enjoyed our convenient location near Paddington Station, the comfort of the king bed and the breakfast experience at Bella Italia. We sincerely regret that certain aspects did not meet your expectations, particularly regarding room cleanliness, WiFi strength and the sink issue. Please rest assured that your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We also appreciate your suggestion about adding more mirrors for convenience and we will take this into consideration. We are especially sorry that your Silver ALL Accor membership was not acknowledged upon arrival. Recognizing our valued members is very important to us and we will reinforce this with our front desk team to ensure a warmer welcome in the future. Your constructive feedback helps us improve and we are pleased to know that overall you had a good stay and would recommend us. We look forward to welcoming you back and providing an even better experience next time. Kind Regards, Imed Chikhaoui

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Другие интернет-пользователи оценили наш отель

  • 762 Отзывов 9.8/10 Расположение
  • 1 025 Отзывов 6.8/10 Номер
  • 821 Отзывов 8.4/10 Сервис
  • 14 Отзывов 6.5/10 Интернет
  • 630 Отзывов 4.7/10 Комфорт
  • 348 Отзывов 7/10 Чистота
  • 241 Отзывов 7.8/10 Завтрак
  • 229 Отзывов 4.6/10 Удобства

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