Mercure Лондон Паддингтон 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.7/5 Отзывов: 1 114

Гарантия
лучшей цены
Mercure Лондон Паддингтон - Image 1
Mercure Лондон Паддингтон - Image 2
Mercure Лондон Паддингтон - Image 3
Mercure Лондон Паддингтон - Image 4
144 Praed Street, Paddington, W2 1HU ЛОНДОН, Великобритания

Описание

Особенности отеля

  • Отель рядом с вокзалом Паддингтон отличается прекрасной транспортной доступностью.

  • Стильный и современный отель - оазис спокойствия в шумном городе.

  • К услугам гостей - круглосуточный спортзал и открытый весь день ресторан.

  • Оазис умиротворения в 5 мин ходьбы от крупнейшего королевского парка города - Гайд-парка.

  • В отеле есть разнообразные конференц-залы для деловых гостей.

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Расположение отеля

Mercure Лондон Паддингтон

144 Praed Street, Paddington
W2 1HU ЛОНДОН
Великобритания

GPS:51.516334, -0.174869

Телефон
Факс +44 20 7706 8800

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Можно с животными
  • Трансфер
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

FRANKIE AND BENNY S

Ресторан Frankie & Benny's открыт с 7:00, чтобы все наши гости могли насладиться завтраком перед насыщенным днем, а также вкусным ужином вечером.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  3.7/5  Отзывов: 1 114

Рейтинг TripAdvisor  3.5/5  Отзывов: 2 470

I don't understand reviews

Примечание: Tripadvisor 5.0/5

joebert Реальные отзывы TripAdvisor

After reading the reviews of this hotel, I was nervous about the stay. We had booked non-refundable reservations so we decided risk it. After our stay, I don't understand the negative reviews. Location: Within steps of Paddington Station (Heathrow Express & Regional Trains) and one block from Paddington Station tube station. Plenty of restaurants and shops within walking distance. Service: We arrived around 8:00 AM and as expected our room was not ready. The front desk staff was helpful in checking our bags will be explored the city When we returned around 3:00PM the room was ready. They offered to help us with our luggage the room. During our stay, we were always greeted upon leaving and returning. Our only request was for restock of the mini-bar (complimentary but limited). They immediately sent someone to our room and it had already been done during the room cleaning. Cleanliness: I did not notice any dirty areas of the hotel. There was some normal wear and tear but would not describe as rundown. Our room was cleaned daily and very satisfied with housekeeping service. Room: The room was small which is typical in most large cities. The bathroom was functional but extremely small. The room was clean with plenty of outlets. We were on the 2nd floor overlooking Paddington Station. Even though we slept with the window open the noise from the station did not bother us at all. The mini-bar included a can of coke, diet coke and water. While not extensive it was nice to have a beverage upon return from a day in London. This was restocked when room was cleaned. The bed was very comfortable. I would 100% stay at this hotel again. It is convenient to Heathrow via Heathrow Express with access the rest of London via underground. There was a door person on duty whenever we left or returned. The room was clean and the service was impeccable.

Dear Joebert, Thank you for your detailed and positive review! We’re thrilled to hear that you had a pleasant stay at our hotel and found our location, service, and cleanliness to your satisfaction. We’re glad that our staff was able to assist you promptly and that you found our rooms comfortable and well-equipped. Your feedback about the noise level and the mini-bar is much appreciated. We strive to provide a peaceful environment and little conveniences like a stocked mini-bar to make our guests’ stay more enjoyable. We’re delighted to know that you would choose to stay with us again. Your satisfaction is our greatest reward. We look forward to welcoming you back on your next visit to London! Kind Regards, Imed Chikhaoui

Avoid!

Примечание: Tripadvisor 1.0/5

Kate A Реальные отзывы TripAdvisor

Without question the worst hotel in London. The facilities in no way match the photos on website. It is dirty and run down. Our room stank, had crumbs on the floor and dark stains on both the sheets and the curtains. To top things off there was no working air conditioning at all in the hotel - in Summer! The incredibly rude staff informed us there was no manager to speak to at all. The front desk suggested sending a complaint to a generic email address. Upon asking for a refund I was then shown “an apartment” that apparently was associated with the hotel. I followed a strange man to a dodgy 3rd floor apartment above a shop a few streets away. It was obviously in no way associated with the hotel. The Mecure Paddington is undoubtedly not being run or managed by reputable hoteliers. I am surprised and disappointed it is still included in the Accor group. Avoid!

Dear Reviewer708, We are truly sorry to hear about your disappointing experience at our hotel. We strive to provide our guests with a comfortable and enjoyable stay, and it’s clear that we fell short during your visit. Your feedback regarding the cleanliness and condition of your room is concerning, as we pride ourselves on maintaining a high standard of cleanliness. We apologize for the inconvenience caused by the lack of air conditioning during your stay. We were in the process of upgrading our AC system to enhance our guests’ comfort, and we regret that this coincided with your visit. We also apologize for the confusion regarding the alternative accommodation offered. Our intention was to provide a solution that might make your stay more comfortable. We understand how this could have been unsettling and we’re sorry for any discomfort caused. We take your comments about our staff very seriously. We expect our team to be professional and courteous at all times, and we’re sorry if you felt this was not the case. We appreciate your feedback and will use it to improve our services. We hope you will give us another chance to provide you with a better experience in the future. Kind Regards, Imed Chikhaoui

Reliable, Solid and Good Customer Service.

Примечание: Tripadvisor 4.0/5

Wanda4ever Реальные отзывы TripAdvisor

I have stayed at this hotel numerous times. It's my "go to" when on a long haul flight into Heathrow and need a convenient central London place to crash/drop off bags and get a decent sleep. This hotel is super convenient as it's immediately outside the Paddington Station exit. It's easy to just take the Heathrow Express or Elizabeth Line to Paddington and roll out of the station, up a slight incline or escalator (depending what station exit you take) and roll into the hotel lobby. There are two steps leading into the lobby, but usually there is someone there to help should you need it. Abdul at the front desk was exceptionally helpful and provided excellent customer service every step of the way. (He knew the layout of the rooms in the building quite well so when I requested a room facing the station (not the main street) he knew exactly where to put me.) Typical of most London hotel rooms, the Mercure Paddington rooms are of course small. But they are clean (no strange odors or mustiness as the rooms have constant turnover/hotel activity and a good cleaning crew). The bed was appropriately firm and comfortable. The climate control is good. There is a fridge in the room. The bathrooms are usually tight spaces but the water pressure is decent - and everything is new/clean. The walls are a bit thin and the cleaning crew can feel a bit loud when they start up in the morning, so be prepared for that. Overall, it's one of the better choices amongst the Paddington area hotels in this category.

Dear Wanda4ever, Thank you for your detailed review and for choosing our hotel as your “go-to” place in central London. We are delighted to hear that you find our location convenient, especially with its proximity to Paddington Station. We appreciate your kind words about Abdul at the front desk. Our staff takes great pride in providing excellent customer service, and Abdul will be thrilled to hear your feedback. We understand that our rooms may be smaller than some guests prefer, but we are glad to hear that you found them clean, comfortable, and well-equipped. We appreciate your understanding regarding the thin walls and the noise from the cleaning crew in the morning. Your feedback is invaluable to us as it helps us improve our services and facilities. We are pleased to hear that you consider us one of the better choices amongst the Paddington area hotels in this category. We look forward to welcoming you back on your next visit to London. Kind Regards, Imed Chikhaoui

Be sure not to be allocated room 108!

Примечание: Tripadvisor 2.0/5

Robin M Реальные отзывы TripAdvisor

Be sure as a solo traveller you are not allocated room 108. It must be the smallest room in the entire Mercure hotel with one of the highest tariffs per sq foot. The room has one single bed, all that will fit in the tiny cupboard like space, there is minimal natural light coming from a frosted glass window. The air-conditioning was not working, and the narrow empty floor space (voice of furniture) was for me, a Parkinsons patient, a definite trip hazard. All that for the sum of 278 Pounds sterling per night. Had I not been staying longer than one night I certainly would have demanded a room with larger floor space. On the positive side it was very clean and the staff pleasant.

Dear Robinm223, Thank you for your review. We apologize for any inconvenience you experienced during your stay in room 108. We strive to provide accurate descriptions of our rooms on our website, and we’re sorry to hear that your room did not meet your expectations. We understand the importance of comfort, especially for our guests with specific needs, and we regret that we did not meet those needs in this instance. We take your feedback seriously and will address the concerns about the air-conditioning and the room’s layout promptly. We’re glad to hear that you found our hotel to be clean and our staff to be pleasant. We believe in offering the most reasonable rates in the area and will continue to work on improving our services. For future bookings, please feel free to contact us directly so we can ensure a room that accommodates your preferences and needs. We value your patronage and hope to have the opportunity to better serve you in the future. Kind Regards, Imed Chikhaoui

Great location helpul staff

Примечание: Tripadvisor 5.0/5

6saud Реальные отзывы TripAdvisor

Lovely Hotel in beautiful Paddington, literal steps from Paddington station . We were given a free room upgrade upon checking in and the room was lovely very clean and quiet. Staff were very friendly and responded all our needs especially Abdul.

Dear 699Sauda, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at our lovely hotel in the heart of Paddington. It’s great to know that the complimentary room upgrade added to the pleasure of your visit, and that you found your accommodations to be both clean and peaceful. We’re especially proud of our staff for their friendliness and attentiveness, and we’ll make sure to pass along your kind words to Abdul. It’s always encouraging to hear when our team members make a lasting positive impression on our guests. We hope to welcome you back soon for another delightful experience. Kind Regards, Imed Chikhaoui

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Другие интернет-пользователи оценили наш отель

  • 997 Отзывов 9.5/10 Расположение
  • 1 401 Отзывов 4.3/10 Номер
  • 906 Отзывов 7.7/10 Сервис
  • 16 Отзывов 8/10 Интернет
  • 984 Отзывов 2.1/10 Комфорт
  • 376 Отзывов 5.4/10 Чистота
  • 307 Отзывов 6.3/10 Соотношение цены и качества
  • 268 Отзывов 2.4/10 Удобства

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