Mercure Лондон Паддингтон 4 звезды

I booked the EXECUTIVE ROOM WITH KING-SIZE BED of the hotel Mercure Paddington through the Accor website. The room was described as a 'Privilege Room (approx. 26sqm) with a 200cm wide bed.' When we arrived early, we were told that the hotel was fully booked, but that they would walk us to their sister property for a comparable. We were walked to Hotel Indigo Paddington, not an Accor hotel. As I expect a certain standard from Accor hotels and am not familiar with the Hotel Indigo brand, I was disappointed. We were initially offered the 'Standard Compact 1 Double' which was an incredibly tiny room and definitely not a 200cm wide bed. We explained what we had booked and then they offered us another room, the Superior 1 King. This room was smaller than the booked 26 sqm but slightly larger than the first, and again not a 200cm wide bed. We spoke with the Mercure staff to explain that this was not the same level of room as we had booked, smaller size and smaller bed. They informed us that none of the hotels in their group (apparently the owners of a few hotels, not Accor) have 200cm wide beds. As this is a requirement for us and was clearly listed in the room description, we were very disappointed, asked for a refund, and left.  Thankfully, we were able to book a room at a nearby hotel.  We are still waiting for our card to be refunded.  While the manager and staff we talked to were all friendly, more could have been done. When we asked the manager what she was planning to do to remedy the situation she said that we could either keep the room they'd offered us or cancel the reservation. I'm very confused how a hotel advertising multiple rooms with '200cm wide beds' doesn't have a single bed that is 200cm wide. The manager told us that the beds in their entire hotel group are 90cm wide and so their larger beds are only 180cm wide. This is odd as the single beds are described as 100cm wide, so a double bed would be 200cm wide if they pushed them together. The manager was uninformed about the hotel bed size, deceiving us to convince us that none of their beds were as wide as advertised, or the website is describing the rooms incorrectly - any of these three scenarios are unacceptable.

I have stayed at your hotel many times. The usual cold reception with the night team at check in is expected. This time, the room was so cold as the heating was not working. The fact that I checked in at 2am, I was hoping by 3am the heating would have kicked in. The noise from the heating was unbearable so in the end I slept very poorly. By 4am, knowing that I had to be up in 3 hours, I slept with my coat and socks on - I may as well slept on the bench at the station! I reported the matter in the morning. The lady was not rude but obviously not registering that I was somewhat upset and angry. She never apologized for my suffering but did promise me the invoice by email. Of course, I had to chase to obtain one on email. The attention to guest needs is poor. As a platinum member, I expected a tad more attention to details than one without history of loyalty. I never even received my drinks voucher. I raised it at check in to highlight that I was a loyal accor member, but that was too much of a clue for them. Overall, the hotel is run by a poorly managed team. The feeling I got as a loyal member was that of someone begging for a room for the night. The heating was only a small part of my unpleasant stay. I stayed at Novotel in Birmingham the next night and the treatment was entirely different - much more valued and pleasant.

I stayed at Mercure Paddington for a short family vacation. it's a typical business hotel but was also perfect for families. The location is perfect with easy access to the underground or a 15 min walk to Oxford Street. The front desk staff were very friendly and service minded.

A comfortable and quiet hotel in a great location with excellent Tube/ Public Transport and Heathrow Express Services. The room if somewhat small by Australian standards was comfortable and well maintained by polite housekeeping staff. Bed was comfortable and the air conditioning was very welcome as was the double glazing kept the room quiet in spite of being in a busy location. Breakfast served in the adjoining restaurant was of good quality with fine service. Storage in the room could be increased and the provision of a refrigerator (not too common place in the UK) would lift this review to a 9.9.

Room much smaller than advertised. Room in poor shape. Items broken or not working. AC unit extremely loud. When shut off and windows open the drug dealers and prostitutes fighting replaced AC noise. Beggars at front entrance.

Я и моя дочь являемся постоянными гостями отеля Mercure Paddington c 2006 года. То, что мы постоянно возвращаемся в один и тот же отель говорит само за себя. Очень высокий уровень сервиса (Oltita - housekeeper и ее команда)+очень удобное расположение отеля - 2 минуты до метро Paddington, 5 минут до вокзала Paddington (а это поездки в Оксфорд и Виндзор), 2 минуты до автобусных остановок, которые доставят Вас в любую точку Лондона+служба консьержа Witek+команда на ресепшен, всегда готовая помочь. Отличные завтраки, как буфет, так и горячие. Отличный и быстрый интернет + Handy ( маленький коммуникатор) в каждой комнате. Тренажерный зал. Этот отель просто оазис уюта, тишины и покоя в самом центре города.

Hotel fine very clean, room a little small but ok for short break. Be good to let customers know about building works before the arrive but wad not too much of an inconvenience. Offered a complimentary drink on arrival which was nice as it was very warm, nice gesture.

The Mercure London Paddington Hotel was the best hotel to stay as it was very close to Paddington Station, walking distance. We had an early check in although arrived a bit early and the room was not ready although the staff went out of their way to have the room ready on time. The room was big light and airy with opening windows in the room and bathroom. Everything was very comfortable in the room and hotel, nothing to complain about.

The hotel is right next door to Paddington - it is all a bit cramped (like so many hotels in London), but is very clean and has everything one needs. The gym gets full very easily!! The big plus - the staff. They went above and beyond to help with things and are remarkably polite. Thank you.

The Mercure benefits from not only a great location but also staff, such as Rupinder who go the extra mile to ensure everything runs smoothly. Only disadvantage is if you are being picked up, there is no where for the car to stop.

Rooms are very small but the location is superb. There is a McDonald's at the ground floor, opposite has a Burger King and KFC. We booked 2 rooms and 1 of the room aircon don't seems to be working and we called the housekeeping but it didn't solve the issue.

Comfortable stay. The room was quite quiet even though on a busy street. Room was a good size (but you wouldn't describe it as large). Staff were friendly. Location can't be beat, being steps from Paddington mainline and underground stations. Prices were reasonable for London and quality overall good. Note the lobby is tiny and the bar area is not one you would want to hang out in other than waiting for a few minutes. You are buying the hotel room, not a 5 star hotel experience. Would stay there again.

Location is excellent for travellers arriving London via Heathrow, just 15 minutes by Heathrow Express. Tube station and buses are within the door step. 20 minutes walk to Hyde Park. Plenty pubs and cafes around. Hotel is clean and cozy, good restaurant and friendly staff.

This hotel is an excellent location and good amenities but it falls short of typical standards for Mercure hotels, being an old building with tight hallways, very small lobby and rooms. The bed was not very comfortable, light and noise came through the window. Would recommend this only for short/transit stays for the nearby train station but not for relaxing vacations.

Excellent establishment next to Paddington Station Smaller service oriented hotel at a reasonable cost including breakfast for central London. Only negatives is the noise level is quite high and the rooms a little small. not recommended for light sleepers