Grand Mercure São Paulo Ibirapuera bintang 5

Catatan tamu Avis (Peringkat ALL) 4.6/5 1.617 ulasan

Jaminan Harga
Terbaik
Grand Mercure São Paulo Ibirapuera - Image 1
Grand Mercure São Paulo Ibirapuera - Image 2
Grand Mercure São Paulo Ibirapuera - Image 3
Grand Mercure São Paulo Ibirapuera - Image 4
Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA, 04021051 SÃO PAULO, Brasil

Deskripsi

Keistimewaan hotel

  • Hotel kami ramah hewan peliharaan. Dikenakan biaya.

  • Nikmati kue mil folhas di Bolangerie do Grand, terpilih sebagai yang terbaik di LA by NY

  • Hotel di São Paulo dengan kolam renang, sauna, gym, dan lapangan tenis

  • Satu-satunya hotel yang memiliki helipad di kawasan Ibirapuera

  • 10 menit berkendara ke Bandara Congonhas - Sao Paulo

Akomodasi kami

Lokasi hotel

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brasil

GPS:-23.59263, -46.6493

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.6/5  1.617 ulasan

Peringkat TripAdvisor  4.0/5  1.892 ulasan

Sertifikat keunggulan 2024

Our server Marcos at the Aquarelle restaurant

Catatan Tripadvisor 5.0/5

Naomi S Ulasan TripAdvisor tersertifikasi

I hadn’t been to Sao Paolo for a couple of years and stayed at the Grand Mercure. I had the privilege to have breakfast at the Aquarelle, two days in a row. Where my company and I were served by waiter Marcos. From the moment we walked in, he welcomed us with a smile and greeted and served us in a very warm manner. He memorized our orders (6 people) without taking a single note. And everything was served in a effective and timely matter. Seeing Marcos in action reminds us that ‘waiting / waiter profession’ is truly an art. Which in addition to his warm personality, he has mastered.

Samimi içten hayran bırakıcı bir deneyim

Catatan Tripadvisor 5.0/5

Ebru B Ulasan TripAdvisor tersertifikasi

The hotel Customer team decorate our room for our wedding anniversary it was better than I've expected. sincere effort made me really so happy. Thank you so much, I've really admired🙏 Every thing looks really great🥰 especially Carol who is from Customer relationship team thank you for your interest

Dear Ebru, Thank you very much for sharing your experience with us! I am delighted to hear that the room decoration for your wedding anniversary exceeded your expectations. It is always our goal to create special and memorable moments for our guests, and knowing that we were able to do that for you is very gratifying. Best regards, Carolina Barreto Customer Experience Coordinator

Coldest hotel without heating system and enough heaters—Worst Hotel Experience

Catatan Tripadvisor 1.0/5

Relax36176439726 Ulasan TripAdvisor tersertifikasi

The worst hotel experience ever. The hotel does not have heating system so rooms are around 18C degrees. When I asked the reason why rooms are cold; the lady in the reception told me because it is cold outside (seems like a joke, but it is for real unfortunately). There are no heaters in the rooms, you have to ask from the reception. They give only a very small sized heater; only capable of heating itself. When you ask for 2 heaters so that you have a chance to warm the room up, they say they can’t do that, make a complaint at the checkout. Really this hotel does not deserve its price. I really don’t recommend this hotel to anyone.

Dear Guest, Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience you encountered during your stay with us. Ensuring our guests comfort is of most importance to us, and we regret that we fell short of your expectations regarding the heating arrangements. We appreciate your feedback regarding the lack of a central heating system and the availability of heaters. Please rest assured that we are taking your comments seriously and will review our procedures to ensure a more comfortable experience for our future guests. Once again, we apologize for any inconvenience caused. Warm regards, Carolina Barreto Customer Experience Coordinator

Top-notch service

Catatan Tripadvisor 5.0/5

Riizkywp Ulasan TripAdvisor tersertifikasi

Bruna and Gabriel are one of the most helpful, patient, attentive, very accommodating and probably one of the best hotel staff I’ve encountered ever. From the little things even some tedious tasks that I requested. Kudos to Bruna for taking Gabriel under her wing as both Bruna and Gabriel made me feel at ease during a stressful hour by having a relaxed conversation.

Dear Guest, Thank you so much for sharing your experience with us! We are thrilled to hear that Bruna and Gabriel made such a positive impression on you. It's wonderful to know that their helpfulness and attentiveness made your stay more comfortable, especially during a stressful time. I will make sure to pass on your kind words to them. We look forward to welcoming you back soon! Best regards, Carolina Barreto Customer Experience Coordinator

Grand Mercure Iburapuera Renato

Catatan Tripadvisor 5.0/5

Voyager07659751240 Ulasan TripAdvisor tersertifikasi

Renato is a very nice waiter; friendly, funny and a lot of knowledge. We were in the hotel with some colleagues; he gave us advice about the drinks and let us taste the wine before we ordered. Splitting the bill was no problem. So; kind, funny and professional!!

Dear Guest, Thank you so much for your kind words about Renato! We're thrilled to hear that he provided such excellent service during your visit. Renato truly embodies our commitment to friendly and professional service, and we're glad to hear that he was able to make your dining experience enjoyable. We appreciate your feedback and look forward to welcoming you and your colleagues back again soon! Best regards, Carolina Barreto Customer Experience Coordinator

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 249 ulasan 9/10 Lokasi
  • 637 ulasan 7.4/10 Kamar
  • 753 ulasan 8.3/10 Pelayanan
  • 26 ulasan 5.4/10 Internet
  • 356 ulasan 9.2/10 Sarapan
  • 317 ulasan 7.7/10 Kenyamanan
  • 206 ulasan 6.4/10 Kebersihan
  • 200 ulasan 8.5/10 Fasilitas

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