Hotel Mercure Paris CDG Airport & Convention 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.1/5 2.375 görüş

Hotel Mercure Paris CDG Airport & Convention - Image 1
Hotel Mercure Paris CDG Airport & Convention - Image 2
Hotel Mercure Paris CDG Airport & Convention - Image 3
Hotel Mercure Paris CDG Airport & Convention - Image 4

Açıklama

Otel ekstraları

  • Paris Charles de Gaulle Havalimanının kalbinde

  • Pazartesi ile Pazar günleri arasında açık restoran

  • Muhteşem uçak pisti manzaraları

  • Isıtmalı kapalı havuz ve fitness odası

  • 18 seminer, eğitim ve toplantı odası

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Otelin konumu

Hotel Mercure Paris CDG Airport & Convention

Roissypôle Ouest, Route de la Commune, Cedex
95713 ROISSY CHARLES DE GAULLE
Fransa

GPS:49.00759, 2.54931

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

L ESCALE

L'Escale'de Şefimiz ve ekibi tarafından tutkuyla hazırlanan özgün lezzetlerin tadını çıkarın. Menü ve günlük spesiyaller her sezonda değiştirilir. Böylece yemeklerde kullanılan tüm malzemeler daima tazedir. Bu muhteşem lezzetler ile kendinizi şımartın.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.1/5  2.375 görüş

TripAdvisor Derecesi  3.5/5  1.401 görüş

Terrible experience at Mercure CDG

Tripadvisor puanı 2.0/5

seema60 Solo travel - TripAdvisor onaylı yorum

I booked my husband in this hotel for one night as he had an international flight the next day. It was a terrible experience for him. He had a bad back spasm and the shuttle only takes you to one km away from the hotel. He had to walk there. He said the room was very small and the hotel was ridiculously expensive for such a small room.

Dear seema 60, Thank you for taking the time to share your experience at our hotel. I am sorry that your experience did not meet your expectations; allow me to offer you my sincere apologies. Rest assured that we are taking appropriate action to address the issue and prevent further incidents. Regarding access from the airport it is mentioned on our booking site. We appreciate your sharing of concerns, and hope you will give us the opportunity to better serve you in the near future. Sincerely yours, Baya CHABANE General Manager

Terrible. Just terrible.

Tripadvisor puanı 1.0/5

James W TripAdvisor onaylı yorum

Arrived at 2:30pm. Pretty hungry. Turns out the restaurant is closed and the bar is also closed. Oh well. Turns out, it's for a reason: 9 euro sandwiches. Not a good sandwhich, but a terrible one.One of those thin sandwiches in a sealed cardboard box, which has no filling except a bit of cheese, wilted lettuce and barely any chicken salad,the chicken salad being mostly composed of mayo. They have snacks. But guess what? It's 3 euros for a Mars bar. And it's locked up behind glass, so you have to ask the staff to unlock it. So you have to get back in line, fuming over the fact that you're about to purchase this small choclate bar for a ridiculous price.Well, because I have self respect, I got out of line and made due with my overpriced pop and sandwhich. Not happy at all. Guess what? The only other option is room service. And oh boy. It's overpriced even for room service. So you can't get anything to eat at this hotel from 2 to 7 pm unless you want to sell your dignity as they implicitly pressure you into room service. Got a free drink ticket for being a gold member- for all the good that did me. So, the free drink ticket has a big image of a cocktail on it, and it says 'enjoy a drink on us.'Great. Maybe this will make up for my prior experience of a 9 euro sandwhich. Well, when I got to the bar, I ordered a gin and tonic. The women at the bar was basically emanating disinterest and barely concealed contempt. Ok. So what does she do? She pours me the drink before I've paid, but then doesn't open the tonic.She only opens it after, like im some sort of theif who isnt going to pay. When I ask her about the free drink, she tells me only the tonic is complimentary. Well, tonic is part of the drink, so i get nothing for free. So I pay, like a fool they take me for, thinking I'll take this to the front desk, where I can inquire in a less noisy and crowded environment, with a more friendly member of the staff. I go to the front desk and inquire.They tell me it's only for soft drinks and wine and beer. Ok...No refund... No offer of another free drink ticket due to the"misunderstanding" The room: Most 4 star hotels offer a couple of bottles of water for free. Nope, it's in the mini fridge, and it's definitely not free. Soap? A small puck of motel quality hand soap. Fine, I'll live. The shower,however,has the drain cover detached almost completely. Great. Now I have to make sure I don't twist my ankle. I'm not calling in a service guy when I'm only staying one night and have to get up to catch a flight. So no shower for me. I've seen motels with better service. Instead of four star service,I payed over the odds for a place that knew it could nickle and dime me, because there are no other options if you don't have a car or take a 10 euro taxi ride into the small town. They also misled me into thinking that I would get a free drink, and made me feel the fool for putting my trust in them. Never again. This is my experience and I allege they knew exactly what they were doing.

Dear Monsieur, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will share your comments with our whole team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Room was not prepared at midnight

Tripadvisor puanı 1.0/5

david_roche1 Aileler - TripAdvisor onaylı yorum

Bad. Room was not prepared at midnight, and we had four hours of sleep ahead of us, a bit less due to the fact room was not prepared. Besides air conditioning was not working properly.

Dear Monsieur, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Best regards Baya CHABANE General Manager

Positively surprised!

Tripadvisor puanı 5.0/5

Tour655036 TripAdvisor onaylı yorum

Extremely calm room despite being next to the runway, giving a large and open view . Lovely service from the staff. Very peaceful environment. The access from terminals is convenient and quick with CDGval, 10min. I'drecommend the place anytime

Dear Madame, Dear Monsieur, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Baya CHABANE Directrice Générale

Never again

Tripadvisor puanı 2.0/5

Susan R TripAdvisor onaylı yorum

This has to be one of the worst business hotels I’ve stayed at. I booked an extra night so I could check in early and even with my confirmation number they could not find my reservation. Took a solid hour of frantic calls back to agency to magically find it. No apologies or compensation. Bartender at bar practically ignored me when I asked for a sandwich. Only way to get dinner was to order the full buffet or get room service. I wanted a small snack (a dessert) and so then had to pay room service fees. No iron or ironing board in room, soap the size of a silver dollar, zero water pressure. Would never recommend.

Dear Madame, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Baya CHABANE Directrice Générale

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