رسالة المعلومات

فندق Sofitel Strasbourg Grande Île 5 نجوم

ملاحظة أراء العملاء 4.4/5 9,774 أراء

فندق ALLSAFE معتمد

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Sofitel Strasbourg Grande Île
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+ 24 الخدمات

خدمات الفندق الإضافية

  • New restaurant to appreciate the best products of Alsace

  • A cocktail bar and terrace overlooking a UNESCO World Heritage Site

  • The charm of a vineyard in Strasbourg

  • Labelled ALLSAFE by Bureau Veritas

  • Undercover car park and valet parking

يشارك هذا الفندق في برنامج Planet 21 ويعمل لصالح الضيافة المستدامة Positive Hospitality.

الخدمات المتوفّرة في الفندق وبالقرب منه

تسجيل الوصول من 15h00

تسجيل المغادرة حتى 12h00

ادفع

خدمات ومعلومات عملية
  • تسجيل الوصول عبر الإنترنت
  • واي فاي/ اتصال بالإنترنت
  • موقف السيارات
  • تسهيل التنقّل للأشخاص ذوي القدرة المحدودة على الحركة
  • يُسمح بإدخال الحيوانات الأليفة
  • مجالسة الأطفال عند الطلبادفع
  • فندق لغير المدخنين 100%
  • مكيّف الهواء
  • اللغات التي يُجيدها موظفي الفندق
  • يتوفّر مكتب الاستقبال لخدمتك على مدار ال
  • الغسيل
  • المحلات/ التسوّقادفع
  • حامل الأمتعة
  • الاستعلامات
خدمة الطعام
  • الفطورادفع
  • مطاعممطاعم 1
  • بارات 1
  • خدمة الغرف
الترفيه والأنشطة
  • مركز اللياقة
  • تدليكادفع
  • مجالسة الأطفال عند الطلبادفع
  • جولات سياحية بالقواربادفع
خدمات الأعمال
  • غرف للاجتماعات16
  • مركز أعمال مع طاقم عمل للدعم والمساعدة
  • توفر خدمة النسخ/الطباعة

موقع الفندق

Sofitel Strasbourg Grande Île

4 place Saint-Pierre-le-Jeune
67000 strasbourg
فرنسا

الهاتف: +33388154900

الفاكس: (+33)3/88154999

تسجيل الوصول من 15h00

تسجيل المغادرة حتى 12h00

  • SOFITEL STRASBOURG GRANDE ILE :  A, B, C, D et F Homme de Fer

  • بالطائرة

    FRANKFURT عند 250كم / 155.36 ميل

  • بالطائرة

    KARLSRUHE BADEN عند 60كم / 37.29 ميل

  • بالطائرة

    STRASBOURG ENTZHEIM عند 19كم / 11.81 ميل

  • بالقطار

    STRASBOURG عند 1.5كم / 0.93 ميل

نظام تحديد المواقع العالمي (GPS):48.585184, 7.746356

الإقامات المتوفرة لدينا

These renovated Strasbourg accommodations provide a warm ambiance. Behind each bed, excerpts from the "Serments de Strasbourg" tell the city's history. Experience the traditional decor of this Strasbourg luxury hotel, offering upper-upscale comfort.

CLASSIC ROOM, 1 queen-size bed

  • :عدد الأشخاص الأقصى 2
  • :المساحة بدءاً من 17 / 183 sq ft
  • :المناظر إطلالة جانبية على الفناء *

هناً بتوافر الأماكن

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 king size bed or 2 single size beds, garden view

  • :عدد الأشخاص الأقصى 2
  • :المساحة بدءاً من 20 / 215 sq ft
  • :المناظر إطلالة جانبية على الحديقة *

هناً بتوافر الأماكن

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 queen-size bed, balcony and garden view

  • :عدد الأشخاص الأقصى 2
  • :المساحة بدءاً من 20 / 215 sq ft
  • :المناظر إطلالة جانبية على الحديقة *
  • :أكثر أماكن الإقامة BALCONY *

هناً بتوافر الأماكن

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 king size bed or 2 single size beds, square or garden view

غرفة مناسبة لذوي الاحتياجات الخاصة
  • :عدد الأشخاص الأقصى 3
  • :المساحة بدءاً من 24 / 258 sq ft
  • :المناظر إطلالة جانبية على الحديقة, إطلالة جانبية على المدينة *

هناً بتوافر الأماكن

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)
الغرف

مطاعمنا وباراتنا

TERROIR & CO

نوع المطبخ: فرنسي

Discover the cuisine of Chef Mathieu Klein who refines the culinary heritage of Alsace. At Terroir & Co, with our teams, our vineyard and our delicatessen you will discover the best of the Alsace terroir including the 51 Grands Crus.

القائمة (PDF) قائمة الكوكتيل (PDF)

الغداء

12:00 - 14:00

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

العشاء

19:00 - 22:00

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

BAR LE LINK

الصورة غير التعاقدية

Pass through the glass doors of this Strasbourg bar and discover Link's incredible retro chic atmosphere. Vibrant colors, freshly cut flowers and 1940s decor create a cozy environment in which to enjoy our bartender's cocktail creations.

القائمة (PDF)

الغداء

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

العشاء

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

اجتماعاتك وفعاليّاتك

غرف الاجتماعات لدينا

  • عدد غرف الاجتماعات: 16

  • أقصى حجم: 224 مترًا مربّعًا

  • قدرة الاستيعاب القصوى: 180 أشخاص

  • قدرة الاستيعاب القصوى للمأدبة: 120 أشخاص

تعرّف على المزيد

تقييمات نزلائنا لـ ‎
Sofitel Strasbourg Grande Île‎

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL 4.4/5

9,774 أراء

tripadvisor

تقييم TripAdvisor 4.5/5

1,896 أراء

perfection

ملاحظة Tripadvisor 5.0/5

505leonb 23/10/2020 تقييم TripAdvisor المعتمد

kindness, cleanliness,efficiency, warm welcome, perfetc staff, nice room, good breakfast excellent location, outstanding CONCIERGE, and warm congratulations to the very present lady director Mrs Funke . If i return to Strasbourg, only one hotel THE SOFITEL . thanks

Dear Guest, What a pleasure to discover your nice review on TripAdvisor! Thank you for having taken the time to share your experience after your visit at our Sofitel Strasbourg. I am genuinely happy to read that you had a very good stay in our establishment, especially with regard to our staff. At Sofitel, we are committed to provide you with the highest quality of service for every stay. Be sure that your warm comments were already shared with our collaborators, your satisfaction is the greatest reward they could receive for their investment. We really hope to welcome you for your next journey to our beautiful city! Kindest regards, Laetitia Arnold - Head of Guest Experience

49

ملاحظة أراء العملاء 4.5/5

Nael B. العائلات - 09/02/2020 تقييمات مؤكدة لفندق ALL

الاقامة كانت اكثر من رائعة والعاملين كان مرحبين جدا بنا وموقع الفندق ممتاز

Dear Guest, Following your stay at Sofitel Strasbourg, you took the time to complete our quality survey and I would like to thank you for that. I am delighted to read that your sojourn among us was magnificent! Your satisfaction is the greatest reward for our team, with which I already shared your compliments. It is true that we benefit from an ideal location in the heart of the Alsatian capital and I am glad to know that you enjoyed it. We hope to have the pleasure to receive you again very soon, Sincerely, Laetitia Arnold Head of Guest Experience

Excellent Service from Staff Saved tthe Hotel

ملاحظة Tripadvisor 4.0/5

Prefer_Luxury Family - 10/01/2020 تقييم TripAdvisor المعتمد

Room was horribly small, old and dark. We rented a suite and had a sofa bed for children to sleep in. Once sofa bed had been opened, there were hardly any room to walk or open your suitcases. It made the stay uncomfortable with the serious lack of space. During the night, there were weird clicking cracking noises coming from the air vents. With the hotel being so old, it did feel a little loud and creepy. The toilet was near the front door before living room, while the bathroom (only combination of shower/bathtub and sink) was all the way inside after the bedroom. What saved this hotel for us were the excellent staff and service. I think the girl who checked us in was Beatrice (I hope I remember her name correctly) - the one wearing glasses. She was very nice and welcoming. The bell boy who helped us was Laslo/Lazlo (not sure which version/how to spell it) and was extremely helpful and thoughtful. He even provided complimentary pretzels and bottled water for our journey to the next city when we checked out, after he helped with loading our suitcases into the car. I was informed by the staff that this is the first Sofitel in the world and while some people may prefer really old style rooms, we prefer something newer and more spacious as it really was difficult to walk around the room and quite impossible to open suitcases fully. If I have to rate on the room and comfort only, it would have been a 1-star. However like I said, the staff at this hotel were a gem. I have never felt being so welcomed at any of the other Sofitels or other 5 star hotels. Also, parking is very limited. We arrived late at the hotel, parking was already full and we had to park at a public carpark (about 10 - 15 minutes walk away). I heard from the pther guests checking in at rhe time also had the same issue. So leave your luggage at the hotel first if you have to park elsewhere. With room/comfort and parking - 1 point rating and staff/service & location - 5 points rating, technically overall rating for this hotel based on my experience should be 3 points. However as we left the hotel feeling positive and somewhat satisfied thanks to Beatrice and Laslo's caring nature, and comparing with services from other 4 and 5 star hotels (been travelling around Europe 5 weeks and stayed at around 20 hotels), I decided to be a little biased and added an extra point. Please renovate and we would like to return.

Dear Guest, I would like to thank you for giving your opinion to the Tripadvisor Community. I note with regret that your stay at Sofitel Strasbourg Grande Ile did not meet all of your expectations and I am sorry for that. You mentioned in your comment your dissatisfaction regarding your suite. Our establishment was built in 1964 and is the first Sofitel worldwide. We know that our hotel needs a refreshing and this is why your comments are really decisive in order to develop our future renovation project. I invite you to contact our Booking Manager at the following e-mail address H0568-RE@sofitel.com with the aim of discussing your preferences for your next stay among us. Moreover, our ideal location in the heart of the Alsatian capital makes the parking a tough issue and we regret that our solution was not adapted to your desires. However, I am very delighted to learn that you highly appreciated our staff. I am glad knowing that the friendliness and the helpfulness of our staff has earned your approval. Our team takes great pride in delivering extraordinary guest experiences, and your review and your 4 points are very important to us. All the collaborators are joining me to thank you for your beautiful comments. We look forward to welcome you again in Sofitel Strasbourg. Kindest regards, Laetitia Arnold Head of Guest Experience

Great!!!!

ملاحظة Tripadvisor 5.0/5

655katharin Friends getaway - 01/01/2020 تقييم TripAdvisor المعتمد

We were staying in the Sofitel for just one night, unforutnately. It was a great experience, The room was very comfy and clean, the breakfast was excellent and the service malificent! We will come back, for sure!

Dear Guest, What a pleasure to read such a beautiful comment! Thank you very much for having taken the time to share your great experience on Tripadvisor further to your stay at Sofitel Strasbourg Grande Ile. I am very delighted to discover that your stay among us was a success. Every day, our teams are dedicated to serve you in the best possible way, and your very positive feedback is a true reward for all their efforts. We hope to welcome you back very soon in your Alsatian House! Kindest regards, Laetitia Arnold Head of Guest Experience

Loved our Christmas stay!

ملاحظة Tripadvisor 5.0/5

SausalitoCamara Couples - 31/12/2019 تقييم TripAdvisor المعتمد

We spent 6 nights here over Christmas and it was perfect! The location is ideal in that it literally one block off the main centre of town on Grande Ile so we were never more than a few minutes walk to Place Kleber, the Cathedral or Petit France. Being just off the main area meant it was a more quiet respite from the busy centre. The staff was unbelievably helpful at all turns and I would like to extend a profound thank to Gregorie the concierge who helped us with something every single day and also the bellman, Laszlo, who was assuring and helpful when our train back to CDG airport was cancelled due to the strike. Truly service above and beyond from both of these gentlemen. You definitely want to see make sure to the historic wine cellar in the hospital and see the video and astronomical clock demonstration....it is worth it and fascinating! (Buy your tickets for it ahead of time! and then get in the line no later than 11am. Make sure to get in the line for those that already have tickets rather those that still need to buy them (its not well marked). We took the train to Colmar on several days and used Uber to around between the crazy charming and fairy tale towns of Equisheim (tons of charm and lots of places to wine taste), Riquewihr, Kaysersberg. If you can get an appt at Domain Weinbach for a tasting, it is literally one of the BEST in that Alsatian Region but you can't just walk in....there Grand Crus will change how you think of Alsation wine (they are hard to find because the sign on the wall says Domaine Faller, not Domaine Weinbach as it is the family name).

Great Service

ملاحظة Tripadvisor 5.0/5

globetrotter_1920 Family - 26/12/2019 تقييم TripAdvisor المعتمد

Lovely X-mas deco, centrally located, great service, parking facility not within the hotel building but parking service available, rooms small but functional, reception always very helpful and informative

Dear Guest, I would like to thank you for your nice review that you share with the community of Tripadvisor! I am delight that you enjoyed our lovely Christmas decoration inspired by the Haute Couture and our parking facilities. We are striving to ensure that a stay in our hotel is a pleasure of every moment and this is why I am happy to read that the helpful service of the reception pleased you. See you soon at the Sofitel Strasbourg Grande Ile and wish you all the best for 2020! Laetitia Arnold Head of Guest Expérience

Grand Isle Strasbourg

ملاحظة Tripadvisor 4.0/5

Mary F Couples - 20/12/2019 تقييم TripAdvisor المعتمد

The hotel is lovely with beautiful amenities and an excellent restaurant and location. Unfortunately we were not advised in advance that, in view of road and bridge closures (Dec. 2019) we would be unable to reach the hotel by car. Thus we drove around needlessly for quite a while until we called the hotel and they advised us to park in a public parking garage- which we did- and then were walked the 1kilometer to the hotel with our baggage. This despite the hotel having parking and apparently some guests (not us) receiving an email with some sort of voucher or explanation which would have allowed us to cross over to the hotel despite the closures. The room was beautiful clean and comfortable despite a flushing issue with the toilet which necessitated 5-6 attempts before clearing entirely. The bed and pillows were extremely comfortable and we enjoyed the turn down service at night. The hotel is close to the Christmas markets and the action in this delightful city.

Sofitel getting old

ملاحظة Tripadvisor 3.0/5

mattza2017 Family - 19/12/2019 تقييم TripAdvisor المعتمد

Staff as usual, very professional and nice. Location very good. Breakfast room loud and barren. Small breakfast room almost always occupied. Hotel getting old and furniture worn out. Unfortunately not worth the price. Not like sofitel know.

Perfect location and attention to detail

ملاحظة Tripadvisor 4.0/5

Joseph Normand W Business - 26/11/2019 تقييم TripAdvisor المعتمد

Sofitel Grande Ile is my preferred hotel when staying in Strasbourg. In the southwest quadrant of the island it is both out of the way, so very quiet, and close to everything (5-10 min walk to all the attractions and shopping and dining). Although some of the rooms are small they are all well appointed and the staff is always friendly and helpful and very professional.

Dear Guest, We are glad to read that you globally enjoyed your stay at the Sofitel Strasbourg Grande Ile. Your feedback is extremely valuable for us, in order to improve the quality of service that we offer our guests. I am attentive to your remark concerning the size of the room.Please note that in our House, we have several types of rooms at your disposal. For your future reservation, I suggest you to contact Delphine Winter, our Reservations Manager, at the enclosed email address: H0568-RE@sofitel.com. She will be happy to recommend a more suitable product for you. However, we thank you for your comment regarding our staff, which helps us to continuously work our excellence of services. I was also attentive to you review about our location, we are lucky to benefit from a quiet and ideal place, in the center of Strasbourg and I hope you could benefited from it to discover the historic heart of the city, which is listed as UNESCO World Heritage. I very much look forward to welcoming you back in the nearest future. Best regards, Laetitia Arnold Head of Guest Experience

strasbourg sofitel

ملاحظة Tripadvisor 5.0/5

q8ie81 Family - 23/09/2019 تقييم TripAdvisor المعتمد

great hotel in great location. i honestly felt special during my stay, specially having a 2 yr old child (loved the children bathroom set with the sandals :) couldnt ask for more. highly recommended. thank you abdullah alshatti

Dear Guest, Greeting from Strasbourg! I am glad to read that you enjoyed the outstanding location of the Sofitel Grande Ile, close to the city center, as well as our “children bathroom set”. Our guests’ satisfaction is our everyday priority! Thank you again for this beautiful review and hopefully see you soon, Kindest Regards, Head of Guest Experience

Sofitel Strasbourg - excellent hotel

ملاحظة Tripadvisor 5.0/5

HANNAPhiladelphia Family - 08/09/2019 تقييم TripAdvisor المعتمد

We stayed at this hotel last week. Hotel has an excellent location just few steps from the historic Strasbourg center. The whole staff was very helpful, courteous. Rooms present solid quality decor with superb beds. Outdoor terrace is a nice place for afternoon/evening drinks. Breakfast offers nice variety of quality food. In summary this Sofitel is an excellent choice when visiting Strasbourg .

Dear Guest, There is no greater pleasure than reading such a nice comment about your visit at the Sofitel Strasbourg Grande Ile. I was happy to read that you appreciated our ideal location, a stone’s throw from Strasbourg’s historical city center and the comfort of our hotel. We hope to welcome you very soon for your next journey in Strasbourg. Kindest Regards from European Capital, Laetitia Arnold Head of Guest Experience

ممتازه

ملاحظة أراء العملاء 4.0/5

Abu T. العائلات - 01/09/2019 تقييمات مؤكدة لفندق ALL

فندق رائع من حيث الموقع والخدمه وحسن الاستقبال والنظافه

Dear Guest, Further your stay at our hotel, you have taken the time to present your experience and we are thankful for that! Since 1964, at Sofitel Strasbourg Grande Ile, we strain to deliver a superior service experience for every customer and that goes throught a 5-star rating! I am glad to read that you enjoyed the location at the heart of the European capital. As well as your enthusiastic mention regarding the quality of the service, particularly the front staff and the cleanliness. Be sure that we will share it with our team. For information, in Sofitel, we only consider marks greater than or equal to 90/100 as successes. See you soon in the European House Laetitia Arnold Head of Guest Experience

interlude

ملاحظة Tripadvisor 4.0/5

Trip09068528740 Solo travel - 27/08/2019 تقييم TripAdvisor المعتمد

The hotel was great although the room was a little small (it is France) staff very helpful and on the ball food very good location very central to see all the great things in Strasbourg, all round liked the place and will be back.

Dear Guest, I am genuinely happy to read that you had a very good stay in our establishment, especially with regard to our staff. At Sofitel, we are committed to provide you with the highest quality of service for every stay. Moreover, we are lucky to benefit an ideal location, in the heart of Strasbourg and I am delight to read that you could benefited it to discover the historic heart of the city, which is listed as UNESCO World Heritage. Nevertheless, do not hesitate to contact our reservation department for your next trip in Strasbourg so that they present you all of our rooms type. We are looking forward to welcoming you back very soon in the on your next journey to the European capital. Kindest regards,

Very disappointed

ملاحظة Tripadvisor 2.0/5

tomhkg Couples - 18/08/2019 تقييم TripAdvisor المعتمد

stayed this hotel 4 times. only the first time was satisfied. second time chef on holiday, no dinner provided at the hotel's restaurant, breakfast was so so, which was not as good as the first time. third time the restaurant also closed. this time, restaurant also closed, no dinner, breakfast at the canteen which was not so good, whatever the ammosphere or quality of food etc. I booked this hotel 4 times also in August, which I understand is the holiday season in Europe. But, can't the hotel put the notice on the website that the restaurant is closed for holiday etc.!!!?? Honestly, I stay this hotel just because it's location in between Germany, and restaurant can provide the best Breakfast in Europe, and also very good quality dinner. But, honestly, I'll never book this hotel again in August.

Dear Guest, Further to your stay at our hotel, we thank you for taking the time to share your impressions on TripAdvisor further your last visit. I am sorry to read that we did not meet your experience, for all the annual holidays, there is a mention on the website Sofitel Strasbourg by Accorhotels. Further your next sojourn, if you choose our establishment, I invite you to have a look on this following website: https://www.accorhotels.com/fr/hotel-0568-sofitel-strasbourg-grande-ile/index.shtml We are striving to ensure that a stay in our hotel is a pleasure any time. I also pay attention to your remark concerning the breakfast. I pass the word on our Chef. Best Regards

ممتعة

ملاحظة أراء العملاء 5.0/5

Zaid العائلات - 07/08/2019 تقييمات مؤكدة لفندق ALL

كانت ممتعة وخصوصا تعاون الاخت الموظفة مريم علي مساعدتها لنا ولمسنا منها الراحة في تعاونها.

Dear Guest, Greeting from the Alsatian Capital ! Thank you for choosing the Sofitel Strasbourg Grande Ile for your last stay in Strasbourg. I am delighted to read that our staff made your stay memorable. It is for us what matter the most. We also transferred your nice review to Myriam who was very touched. We are looking forward to welcoming you very soon in Sofitel Strasbourg Grande Ile. Best Regards Léonore
ملاحظة أراء العملاء 4.0/5

ف. العائلات - 31/07/2019 تقييمات مؤكدة لفندق ALL

الموظفون ممتازون الاطلالة سيئة

Dear Guest, Thank you for taking the time to give us your feedback on our Guest Satisfaction Survey. It helps us to always improve the quality of our services at Sofitel Strasbourg Grande Ile. I sadly notice your disappointment regarding your room. Our House has several types of rooms at your disposal. Some of our accommodation are more spacious, some offer different layouts and another view. We believe that an alternative product would answer your needs and would definitely have your approval. Our booking agents stay at your disposal to offer you the best service and product that could meet your needs. For your future reservation, I suggest you to contact our Reservations Manager, at the enclosed email address: H0… She will be happy to recommend a more suitable product for you. I am delighted to discover that you appreciated our hotel and particularly the service of our staff. Your satisfaction is our best reward!! We hope to welcome you back for your next stay in Strasbourg. With my Kindest Regards, Léonore Shiftleader The Reception

good and bad

ملاحظة Tripadvisor 3.0/5

AnneNap33 Couples - 22/07/2019 تقييم TripAdvisor المعتمد

This is a nice hotel with well trained staff, decent breakfast and good service. Room was just far too small for us. We booked a balcony room...balcony was plain with table 2 chairs and an ash tray. It was clear that previous guests were smokers as there was residual smell. Not the best. We had a lot of luggage and there was nowhere to put it all and access the room or the case without falling over. Staff were very helpful but I would not stay again at EU 280 per night,...I would value it at about 180 at most.

Dear Guest, Further your visit at the European capital, thank you to have choosing Sofitel Strasbourg Grande Ile as your venue and having taken the time to answer our guest satisfaction survey. I pay a particular attention to your comment with regards to the size and the price-quality ratio of the room. I understand your disappointment and as a consequence, I am inviting you to directly contact our booking agents the next time you are planning a sojourn in our hotel. Our Reservations Manager stays at your disposal to present you the best offer that could meet your expectations. You can write to her at the enclosed email address: H0568-RE@sofitel.com. She will be happy to recommend a more suitable product to you. Nevertheless, I am glad to read that you appreciated you’re experience at the hotel, in particular the establishment, the breakfast service and the staff who was very helpful. Our team is every day committed to helping you, in order to make your time in our establishment an unforgettable moment, and your satisfaction is our greatest reward. Looking forward to welcome you again, to make you live an unforgettable experience as we know to create them at the Sofitel Strasbourg Grande Ile Béatrice Front Office Manager

العتيبي

ملاحظة أراء العملاء 3.5/5

مجهول العائلات - 19/07/2019 تقييمات مؤكدة لفندق ALL

كان الاستقبال وجميع موظفي الفندق تعاملهم جداً طيب واسعدني كثيراً.

Dear Guest, I would like to thank you for taking the time to fill in our Guest Survey and share with us your impressions on the hotel. In Sofitel Luxury Hotels, we do our best so that every minute spend with us is a pleasure, that is why I am sorry to read that we did not fully meet your expectations. Through your notation, I take note to your score on the comfort of the bed. I am pleased to discover that our staff and its quality of service succeed in making your stay a memorable moment. However, let me inform you that in Sofitel, only the grades 90/100 and 100/100 allow our teams to really be rewarded on the quality of their services. Therefore, I regret to read that your experience has only been up to a 70/100. Thank you again for your feedback, it helps us to increase our quality of service and are precious to go further. We hope to welcome you back to our Alsatian home to give you an experience that is up to a 100/100. Kind regards, Cécile Neves Front of the House Director

Abdulaziz A.

ملاحظة أراء العملاء 5.0/5

عبدالعزيز ش. ش. ل. م. ت. ب. م. ا. الأزواج - 19/06/2019 تقييمات مؤكدة لفندق ALL

شكر خاص للاخت مريم بالاستقبال على حسن الاستقبال و التعامل الممتاز

Dear Guest, I would like to thank you for taking the time to share your feedbacks with us. It helps us gather the necessary information to always improve the quality of our services at Sofitel Strasbourg Grande Ile. I am glad to read that your stay was a memorable experience, especially thanks to Myriam, who has been able to meet and exceed your expectations. Our collaborators are committed to making your stay at our hotel an unforgettable moment, and she is no exception! I was happy to tell her your nice comments about her service, and Myriam warmly thanks you for your praise. However, I learn with regret that you were not satisfied with the quality of your breakfast and dinner. I have personally forwarded your comment to our Food & Beverage Director, who joins me to present our very sincere apologies to you for these unfortunate situations. If some inconvenience of this type should happen again, I invite you to share your impressions directly with the present manager, so you don’t keep any bad memories of this special occasion. We would be very pleased to welcome you back in the first Sofitel in the world! Best regards, Laetitia Arnold Head of Guest Experience

Mémorable... mais pas positivement....

ملاحظة Tripadvisor 2.0/5

lecorguillesebastien Family - 04/06/2019 تقييم TripAdvisor المعتمد

attention les photos du site peuvent vous tromper... pour la premiere fois tres decu par le sofitel. le site n affiche pas la salle de bain et pour cause... au vu de l etat et des materiaux employes on pourrait confondre avec une deux etoiles. heureusement les cars de touristes etrangers sont la pour remplir l hotel. ne commandez pas au room service , le plat arrivera froid apres avoir traverser l hotel sans protection ... point positif le personnel de la reception est tres agreable et tente de faire des « miracle » ... en faisant oublier une publicite mensongere par omission ! une honte. enfin coup de grace l etat de proprete laisse a desirer. hello , you will enjoy the nice photo on the hotel website. however please be aware that the bathroom and wc are very old, not clean and with low cost furnitures. this is not at the expected for a five star hotel. very disappointed for the very first time with the sofitel. you may find a better two star hotel. by not publishing/ advertising the bathroom , the hotel is not honest. don t order food in your room unless you like cold food ad food that will be carry over without any protection... enjoy yiur stay! they might give you some points... that you won t use anyway...

Cher Hôte, Je vous remercie d’avoir pris le temps de nous faire de votre expérience de séjour au sein de notre hôtel. C’est avec tristesse que je constate que votre séjour n’a pas su répondre à vos attentes. Je suis sensible à votre remarque sur notre établissement. Ce dernier, bâtit en 1964, est le premier Sofitel au monde. Bien que fiers de son histoire, nous reconnaissons que l’hôtel est mériterait un coup de jeune. Sachez que nous prenons en compte tous les retours de ce type afin de les transmettre à notre Direction, en vue de notre futur programme de rénovation. J’ai également fait part de votre déception aux directeurs des services concernés afin qu’ils prennent les mesures nécessaires. Ils se joignent à moi pour vous présenter nos excuses les plus sincères face à ces situations qui ont nui à votre expérience. J’espère avoir la chance de vous accueillir de nouveau pour vous faire vivre une belle expérience comme nous savons les créer au Sofitel Strasbourg Grande Ile. Sincèrement, Laetitia Arnold Directrice Expérience Client

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