Sofitel Strasbourg Grande Ile 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 1,769 أراء

Sofitel Strasbourg Grande Ile - Image 1
Sofitel Strasbourg Grande Ile - Image 2
Sofitel Strasbourg Grande Ile - Image 3
Sofitel Strasbourg Grande Ile - Image 4

الوصف

خدمات الفندق الإضافية

  • Our temporary ice rink at the Christmas market

  • La Brasserie welcomes you on its beautiful terrace on fine days

  • 3229 sq. ft. (300 m²) interior garden

  • Seminar spaces with natural light and view of Saint-Pierre-le-Jeune Church

  • Private parking garage with valet service

الإقامات المتوفرة لدينا

احجز في هذا الفندق
الغرفة 1

موقع الفندق

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

نظام تحديد المواقع العالمي (GPS):48.585184, 7.746356

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف
قرب الفندق
  • موقف

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

احجز

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  1,769 أراء

تقييم TripAdvisor  4.2/5  2,143 أراء

2024 شهادة تميّز

Worse!

ملاحظة Tripadvisor 1.0/5

Rachelle T تقييم TripAdvisor المعتمد

Great location in heart of Strasbourg!

ملاحظة Tripadvisor 4.0/5

TravelGirl8675309 تقييم TripAdvisor المعتمد

Sofitel isn't anymore waht it used to be...

ملاحظة Tripadvisor 2.0/5

Konstantin F تقييم TripAdvisor المعتمد

Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed the breakfast, the variety of healthy food options, and the excellent service from our staff, including the helpful concierge who guided you to a lovely dinner spot nearby. We're also glad that you appreciated the quiet rooms and the hotel's prime location. We do, however, apologize for the inconvenience you experienced during your stay. Our standard check-in time is at 3:00 PM, and we aim to have all rooms ready by this time. We regret that there was a slight delay, and we understand how that may have impacted your experience. Regarding the missing bathrobes and slippers, we’re sorry to hear that you couldn’t locate them in your room. These amenities are typically stored in the closet, and we sincerely apologize for any confusion or oversight in this matter. Finally, we're sorry that the overall feel of the room did not reflect the high standards you expected from an upscale hotel. We take your feedback seriously and will work to improve the condition of the rooms and the amenities we provide to ensure our guests have the exceptional experience they deserve. We truly appreciate your feedback, as it helps us identify areas where we can enhance our service. We hope you will consider staying with us again, and we are committed to making your next visit a more seamless and enjoyable experience. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

After 60 years this Sofitel lost its luster!

ملاحظة Tripadvisor 1.0/5

Clemente M تقييم TripAdvisor المعتمد

Dear CM, Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet the high standards you remember from your previous visit. We understand your frustration with the check-in process and the lack of attention to detail regarding the room amenities and the Holiday offerings. Your experience is certainly not reflective of the level of service we aim to provide, and we will address these concerns with our team. We’re sorry for the inconvenience caused by the Christmas market crowds and the blocked entrance, and we appreciate your positive comments about our bartenders – we’ll be sure to pass those along. Your feedback is important to us, and we are committed to improving the guest experience. We hope you will consider giving us another opportunity to exceed your expectations in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Very basic over valued

ملاحظة Tripadvisor 4.0/5

gurhan33 Couples - تقييم TripAdvisor المعتمد

Dear Guest, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we appreciate you highlighting the areas that could be improved. We are truly sorry for the delay with your room—while we always strive to accommodate our guests promptly, we understand the frustration of waiting longer than anticipated. We're glad to hear that Tarik was able to make your wait more enjoyable with the restaurant reservation. Regarding the room, we appreciate your feedback on the comfort of the bed, and we will certainly look into addressing the maintenance concerns you mentioned. Your comments about the bathroom door are taken seriously, and we will work on updating the room for future guests. As for the breakfast, we regret that it did not meet your expectations. Your suggestion for adding more tropical fruit to the salad bowl is valuable, and we will consider it in our future offerings. Once again, thank you for sharing your thoughts. We hope you had an enjoyable time at the Christmas market and that you’ll consider staying with us again in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

بالاشتراك مع TripAdvisor

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