Sofitel Lyon Bellecour 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 901

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Opis

O hotelu

  • Restauracja gastronomiczna: Les 3 Dômes, panoramiczny widok i lokalne produkty

  • Śniadanie bufetowe z panoramicznymi widokami

  • W centrum miasta Les Clés d'Or Concierge jest do Twojej dyspozycji

  • Zabiegi Biologique Recherche i masaże Deep Nature

  • Concierge Clés d'Or at your service

Nasze pokoje

Lokalizacja hotelu

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
Francja

Pozycja GPS:45.754188, 4.834351

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LES 3 DOMES

Serdecznie zapraszamy w Les 3 Dômes!

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 2 901

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 692

Poor Sofitel stay

Ocena na stronie TripAdvisor 3.0/5

E9422NCwilliams Couples - Opinia zatwierdzona w TripAdvisor

We were expecting the same Sofitel standards as the Heathrow one but were very disappointed.Nice location,central to the old city and by the river.Room needs renovating.Drab and ordinary,certainly not the luxury one would expect from the huge prices. Only one of three elevators were working.There was no coffee availability at 7 a.m.

Dear E9422NCwilliams, Thank you for taking the time to share your experience at the Sofitel Lyon Bellecour. We are sorry that we did not meet your expectations during your recent stay with regard to the room facilities. We would also like to reiterate our sincere apologies for the inconvenience caused by the technical incident that occurred in two of our elevators during your stay. We did our utmost to repair the malfunction as quickly as possible, but the repairs took longer than we would have hoped and we sincerely regret this. We offer 24-hour room service, and we sincerely regret to hear that you were unable to enjoy a coffee at 7am. Please be assured that your comments are carefully studied and shared with our teams to improve our service. Nevertheless, we are delighted that you enjoyed our ideal location in the heart of Lyon. We hope that, despite your disappointment, you will give us the opportunity to welcome you again to demonstrate our commitment to providing you with a most enjoyable experience. Yours sincerely Claire Quality Manager

Nice on the whole

Ocena na stronie TripAdvisor 4.0/5

XXXPRXXX Couples - Opinia zatwierdzona w TripAdvisor

The location is good. The female staff in reception are very friendly and helpful, less so the concierge who completely ignored me to chat with two other members of staff. Annoying. The bed wasn’t as comfortable as some of the other Sofitels I’ve stayed in. Breakfast was nice apart from the gross scrambled eggs.

Good hotel with a need for upgrades

Ocena na stronie TripAdvisor 4.0/5

NorthStar05221055634 Opinia zatwierdzona w TripAdvisor

Pluses: Centrally located; Rooms with view over the Rhône river; Well soundproofed and very clean rooms; 8th floor dining room with great view; Well assorted buffet breakfast; Friendly and helpful staff with special kudos to Valentin Cuq, Concierge. Minuses: Rooms in need of updating. Only one electrical outlet with no USB port; 2 out of 3 elevators out of service during our first four day stay (May 11 to 15, 2024) No soap bars available for 3 days; On our second stay (May 21 to 22) we were assigned a standard room: inside bathroom door handle fell off (promptly repaired) and air conditioning unit was not working; Hotel staff does not respond to emails nor accepted to compensate for inconvenience.

Å real disappointment...

Ocena na stronie TripAdvisor 3.0/5

Maurice M Opinia zatwierdzona w TripAdvisor

Cannot understand those who have given high marks to this rundown hotel... we will not choose it again when visiting Lyon. It is not that is a bad five star, it is that it's an acceptable three star. The facilities are worn. The decor is 20 years out of date. The room that serves as breakfast, lunch and dinner venue is far too small and unsuited. Our room on the seventh floor had a view of the Rhone flawed by quite dirty windows. The cupboard and closet space was quite limited. Again, perfectly fine three star. Just not better.

Dear Mauricem982, Thank you for taking the time to leave us this comment following your stay at the Sofitel Lyon Bellecour. We are sorry to hear that you were disappointed by your experience at our hotel. Guest satisfaction is our priority and we regret that we were unable to make your stay as pleasant as we would have liked. We hope that, despite your disappointment, you will trust us again during your next stay, to make your new experience the most pleasant possible. Sincerely yours, Claire Quality Manager

Excellent staff, but hotel in dire need of refurbishment

Ocena na stronie TripAdvisor 3.0/5

nomadicfood Opinia zatwierdzona w TripAdvisor

Positive: Excellent staff, very friendly, very helpful. Negative: Sadly, everything else. The hotel is showing its age. The rooms are showing significant wear and tear, have poor lighting, uncomfortable beds and generally extremely poor value for money. The breakfast is nothing special, very average quality.

Dear Nomadicfood, Thank you for sharing your experience with us. We appreciate your kind words about the friendliness and helpfulness of our staff. We regret that our hotel did not live up to your expectations and would like to offer you our sincerest apologies. We are also sorry to hear that you were not delighted with our gourmet breakfast. We sincerely hope that, despite your disappointment, we will have the opportunity to welcome you back for a more satisfying experience during your next stay in Lyon. Yours sincerely, Claire Quality Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 663 Liczba opinii 9.5/10 Lokalizacja
  • 1 438 Liczba opinii 6.3/10 Pokój
  • 1 602 Liczba opinii 9.1/10 Obsługa
  • 14 Liczba opinii 3.8/10 Internet
  • 589 Liczba opinii 4.2/10 Klimat
  • 476 Liczba opinii 7.9/10 Jedzenie
  • 446 Liczba opinii 8.7/10 Śniadanie
  • 338 Liczba opinii 4.5/10 Udogodnienia

Zarządzane przez Trustyou

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