Hotel Mercure Lyon Centre Château Perrache 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 078

Hotel Mercure Lyon Centre Château Perrache - Image 1
Hotel Mercure Lyon Centre Château Perrache - Image 2
Hotel Mercure Lyon Centre Château Perrache - Image 3
Hotel Mercure Lyon Centre Château Perrache - Image 4
12 cours de Verdun Rambaud, Esplanade de la gare, 69002 LYON, Francja

Opis

O hotelu

  • Hotel w sercu zabytkowej kamienicy z 1906 roku

  • Kilka kroków od dworca kolejowego Perrache i komunikacji miejskiej

  • Darmowy fitness dostępny 7 dni w tygodniu

  • Sale o powierzchni 800 m² doskonałe na spotkania, seminaria i imprezy

  • Ochrona środowiska z certyfikatem GREEN KEY

Nasze pokoje

Lokalizacja hotelu

Hotel Mercure Lyon Centre Château Perrache

12 cours de Verdun Rambaud, Esplanade de la gare
69002 LYON
Francja

Pozycja GPS:45.749492, 4.824919

Telefon
Faks +33 4 78 37 06 56

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Belles Saisons

Odnowione, eleganckie, inspirowane stylem Art Nouveau bistro Belles Saisons otwarte jest 7 dni w tygodniu. Menu szefa kuchni oferuje domowe jedzenie oparte na świeżych, sezonowych produktach.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 078

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 596

Fantastic in Lyon

Ocena na stronie TripAdvisor 5.0/5

Christine G Couples - Opinia zatwierdzona w TripAdvisor

Stayed 3 nights. A beautiful hotel in fantastic location. Stone throw to trains, metro, bus-lines with great convenience stops for quick food. Or a 10min flat walk to great eateries, over the station. Ours was an excellent, very comfortable extra large room with large sofa, coffee table, desk, bar fridge and tea making facilities. Friendly staff - reception, restaurant and bar. A wonderful stay.

Dear Madam, Thank you very much for this nice comment ! We are really glad to notice that you enjoyed your stay with us and that our staff made your stay even more comfortable. It was a real pleasure to welcome you and we hope to see you again in Lyon very soon. Best regards,

Awful beware. Loud, unsafe location and poor desk staff

Ocena na stronie TripAdvisor 1.0/5

Debbie D Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I asked not to be near the train station and had already requested this as a Gold status member but it was given a very small room right next to the train station so loud trains since 5 AM in the morning. I asked if there was any other room to move to since I had already booked a premium room, so not cheap and they said no. I asked if the next day when people were checking in and out if we could switch rooms and they said they would leave messages and do their best. Long story short nothing happened. Their system broke and was unable to change rooms despite multiple follow-ups. You just get a sense that they’re not trying at the front desk. They seem very indifferent. Plus the location is very unsafe right by the main train station which might be a positive but there’s also a large homeless camp right within feet of the hotel entrance. Very uncomfortable. There’s many other choices to stay in Leon so I would avoid this hotel, especially as a business traveler if you have any other option.

Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Big Room, Good Stay

Ocena na stronie TripAdvisor 4.0/5

Brian M Couples - Opinia zatwierdzona w TripAdvisor

Stayed two nights at this hotel that is adjacent (almost a part of the Lyon Train Station). What I loved. 1. The big room, 2. Quietness of the room despite be next to the train station. 3. Easy walking distance to everything 4. Value for money What I appreciated. 1. The refillable water bottle in the hallway 2. The Lux Soap in the Bathroom What I did not like 1. Parking. Street parking is absolutely unsafe. A car had been broken into not long before we arrived ( glass was everywhere) 2. Parking at the train station is expensive. 35 euros a day (but better safe than sorry) 3. Thought front desk reception was not responsive and a bit pretentious--everyone has a bad day(s), maybe it was there turn. Overall, one of the better Mercures we have stayed in and one with charm and character.

Dear Sir, We very much appreciate your comment and your note regarding your stay in our hotel 😊 I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you for a new trip in Lyon ! Sincerely,

Art Nouveau Hotel in Lyon

Ocena na stronie TripAdvisor 4.0/5

Maverick_MOW Opinia zatwierdzona w TripAdvisor

This is my revised review of this Hotel after having some challenges with customer service around the extern parking. Thanks to MARION BEGOC who took proactive action after my note regarding the handling of my complain. Rooms are good, high sealings, modern bathroom. Breakfast is excellent. Recommendation would be to add fish to the food selection. Location is near the station and bus terminal. If you go to the center you have to pass it, which is in general not a big deal. Secound recommendation would be to explain the handling process better for the external parking. The hotel has a deal with an extern parking as the parking at the hotel are limited. You get additional park tickets to use at the cashier machine. This process should be better documented or explained.

Dear Sir, Thank you for having taken the time to give us your views about your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to keep our efforts to meet your expectations. Looking forward to welcoming you shortly :) Yours sincerely,

Nice hotel located poorly

Ocena na stronie TripAdvisor 4.0/5

Retiredbeanctr Couples - Opinia zatwierdzona w TripAdvisor

Room was great with a large tv and great bathroom with a rain shower Bed was huge seemed much larger than a US king Morning breakfast was great with soft and scrambled eggs,bacon, potatoes, cold cuts, cheeses fruits Location was off the beaten path Covered secure parking was nice

Dear Guest, Many thanks for sharing your feedback with about the Mercure Lyon Centre Château Perrache. We are pleased that we met your expectations during your stay and that you enjoyed our location as well as your room and the breakfast. We really hope to have the pleasure of welcoming you again in our hotel for your next trip to Lyon Best regards

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 944 Liczba opinii 8.6/10 Lokalizacja
  • 1 399 Liczba opinii 7.1/10 Pokój
  • 1 131 Liczba opinii 8.3/10 Obsługa
  • 19 Liczba opinii 5.4/10 Internet
  • 626 Liczba opinii 8.2/10 Śniadanie
  • 345 Liczba opinii 6.3/10 Czystość

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Lyon - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (w tym VAT i opłaty miejscowe) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.