Sofitel Marseille Vieux Port

Sofitel Marseille Vieux Port bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.428 ulasan

Melihat pada peta

Deskripsi

Keistimewaan hotel

  • Meraih sertifikat ALLSAFE oleh Bureau Véritas

  • Pemandangan indah dan cerah

  • Hidangan gourmet dan lezat

  • Perawatan relaksasi dan menyegarkan di Sofitel Spa

  • Sarapan prasmanan untuk mengawali pagi Anda

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Hotel yang disetujui ALLSAFE

Lokasi hotel

Sofitel Marseille Vieux Port

36 boulevard Charles Livon
13007 MARSEILLE
Prancis

  • Bus:  83

  • Dengan pesawat

    MARSEILLE PROVENCE Pada 30km / 18 mil

  • Dengan kapal

    PORT MARSEILLE Pada 3km / 1 mil

  • Dengan helikopter

    AEROPORT MARSEILLE PROVENCE Pada 30km / 18 mil

  • Dengan kereta

    MARSEILLE ST CHARLES Pada 3km / 1 mil

  • Dengan kereta

    STATION "VIEUX PORT" Pada 1km / 0 mil

GPS:43.292332, 5.361028

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Parkir
  • Restoran
  • Hotel bisa diakses kursi roda
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat

Akomodasi kami

Kami menyediakan 134 kamar, termasuk 3 suite dan 24 kamar dengan balkon. Cerah, luas, dan mewah, dengan dekor bersuasana bahari. Kamar mandi dilengkapi bak mandi ganda atau pancuran pijat-hidro.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.428 ulasan

Peringkat TripAdvisor  4.5/5  3.194 ulasan

Great stay

Catatan Tripadvisor 5.0/5

Philip B Ulasan TripAdvisor tersertifikasi

Very helpful and pleasant front desk staff. The check in person was very accommodating and the concierge answered all our questions as well as performing such tasks as booking cabs and pointing out directions. Rooms clean and comfortable with little touches such as toweling robes, complimentary water and slippers. Lots of pressure and hot water for the showers. Breakfast very good, with lots of attentive staff and good coffee. A wide selection of offerings - something for everyone. Splendid croissants. You can’t beat the view of the old port as you get the day started. All in all a very enjoyable stay.

Dear Philip, It is such a pleasure to receive feedbacks as yours. Thank you so much for all these compliments : they are the most beautiful encouragement for our team to receive. Hopping to get the pleasure to welcome you again in our establishment. Best regards, Emeline Roudier Quality & Guest Experience Director

Excellent Location, Poor Customer Care

Catatan Tripadvisor 3.0/5

Davepat2022 Ulasan TripAdvisor tersertifikasi

Whilst the location is excellent, the hotel itself is of decent quality, it is let down badly by the poor customer care that they offer when things do not meet expectations. The hotel A/C system was taken down for maintenance resulting in warm to hot bedrooms (no pre-warning provided at time of booking). Bathroom basin leaked badly - must be a new design which washes your feet as you wash hands!! TV remote missing and yes, you have coffee/team making facilities, but bring your own cups as none provided!! A request to change my room was acknowledged by the morning shift check-in clerk but they needed time to assign a room...6-hours later, upon returning to the check-in desk, the afternoon shift check-in clerk had no record of the request. I asked to speak to the Manager but she had already gone home so left a message for her to contact me. We stayed 2 more days and not a single attempt from her to make contact. If you what to enjoy your holiday beyond just the hotel location, look for an alternate property.

Dear Guest, We want to thank you for taking the time to share your feedback with us. It's such a disapointment for us to read your dissatisfaction. Of course the A/C problem you are mentioning has been solved and the point concerning the Bathroom basin has been forwaded to our Housekeeping Department in order to fix it. This is the reason why I really do hope to restore your confidence with us. If we could get the chance to welcome you again, do not hesitate to contact me directyl by e-mail : i will personnaly take in charge your booking. Best regards, Emeline Roudier Quality & Guest Experience Director

Enjoyable stay

Catatan Tripadvisor 5.0/5

rooba Ulasan TripAdvisor tersertifikasi

As always , Sofitel Vieux Port provides an excellent customer service. The food provided in the Trois Fort restaurant is of extremely high quality. The room is serviced daily, the house keeping staff provides an excellent service. Our room overlooked the harbour and the view is breath taking. The staff at reception always willing to help with booking of taxi or referral to restaurants.

Marseille one night

Catatan Tripadvisor 5.0/5

Companion679506 Bisnis - Ulasan TripAdvisor tersertifikasi

Beautiful location. We got a nice room with an amazing view on the port of Marseille. Very dedicated and attentive staff and overall excellent service. Very good breakfast. Maybe the spa facilities could be ameliorated, to small pool.

Could do better!

Catatan Tripadvisor 3.0/5

Eme L Ulasan TripAdvisor tersertifikasi

Before our trip, I wrote an email which hadn't been taken notice of or read by management. Although German, I do my correspondence with the Sofitel Marseille in French and got a bunch of emails before arrival in ... English! And it was always about the same subject (Covid), as if we were idiots and didn't know about masks and distances. The hotel's garage is too small, very difficult to manoeuvre the car. As for us, there were not enough towels, we had to ask a second one every day. THE SPA employee told us that there was just their jacuzzi for swimming, but later we realized quite a big swimming pool that was shared with a neighbour hotel. Crazy! The handbasin's drain pipe was congested (which might happen), but to ask four (!) times to fix the problem, is a little bit too much!

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