Hotel Mercure Marseille Canebière

Catatan tamu Avis (Peringkat ALL) 4.6/5 964 ulasan

Hotel Mercure Marseille Canebière - Image 1
Hotel Mercure Marseille Canebière - Image 2
Hotel Mercure Marseille Canebière - Image 3
Hotel Mercure Marseille Canebière - Image 4
48 La Canebiere, 13001 Marseille, Prancis

Deskripsi

Keistimewaan hotel

  • Terletak di pusat kota, ideal untuk menginap di Marseille

  • Berjarak 5 menit berjalan kaki dari Old Port dan 10 menit dari stasiun kereta Saint Charles

  • Restoran bistronomik dengan chef Noël Baudrand

  • Ruang khusus untuk seminar dan pertemuan bisnis

  • Sertifikasi Green Key

Akomodasi kami

Lokasi hotel

Hotel Mercure Marseille Canebière

48 La Canebiere
13001 Marseille
Prancis

GPS:43.296986, 5.379321

Telepon
Fax +33 4 65 58 56 92

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

LE CAPUCIN

Di La Canebière dekat Old Port, jelajahi kelezatan cita rasa sajian chef Noël Baudrand yang terbuat dari bahan-bahan segar dan produk lokal, dalam suasana Haussmannian yang memadukan nuansa tradisional dan modern. https://www.brasserielecapucin.com/

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Peringkat ALL  4.6/5  964 ulasan

Peringkat TripAdvisor  4.0/5  187 ulasan

Sertifikat keunggulan 2024

Adrien & Lorenzo , wow!

Catatan Tripadvisor 5.0/5

Coastal55288954115 Couples - Ulasan TripAdvisor tersertifikasi

I have recently stayed in this hotel, the room is lovely , the hotel is comfortable, slept really good , buffet breakfast was lovely for those who want something stress free. Despite what some reviews say , this was overall a good experience , the location is ideal , walking distance to main touristic attractions. Of course like any big city you will see that there are certain characters hanging about the place but the police station is right up the street from the hotel, and the police is often patrolling up and down. After a stressful and difficult arrival in France , Lorenzo welcomed us at reception. His calm demeanour was contagious immediately, he was a pleasure to deal with. Adrien was fantastic. Any query I had , he would get down to immediately without hesitation. I am a light sleeper and got moved to a lovely comfortable and noise free room in 0.2 seconds after requesting it. He is a professional and he will get far in his career & life. He maintains a professional profile and works hard. Most importantly, these two employees went beyond their area of work as they helped me track down my suitcase that I had left at the airport.. they were so tempestive in resolving this , Adrien dealt on the phone with the conversation as my French is not good enough, Lorenzo also assisted. After less a than an hour he had made sure our suitcase was put aside safely aside for us and easy to pick up the next day. I can’t say thank you enough. Adrien sei grandioso! This goes with saying all the other staff was also amazing. A girl at reception whose name I don’t remember, gave me amazing recommendations for a good crème brûlée! She was 10/10. Please tell them.

Deeply disappointing

Catatan Tripadvisor 1.0/5

Derek M Friends getaway - Ulasan TripAdvisor tersertifikasi

The hotel looks fine, but I regret booking and staying here. The area immediately around the hotel is run down and feels dodgy, but the real issue is the hotel management. They claim the rooms (windows) are sound proofed. They are not. You can hear street noise from 6am. But the noise internally is just as bad. Those the room fitting are very new, when a room door along our corridor closed, our room door shook. The rooms look well but are impractical. There is very little clothes storage. No presses or drawers. No work desk, so impossible to do any work. Sockets inconveniently located. Reception staff and management are indifferent and we saw no security staff at night, though some reviews claim there is security staff. Too expensive for very poor service. Avoid this hotel.

Dear Sir, We would like to sincerely apologize for the disappointing experience you had during your stay at our hotel. We attach great importance to customer experience and regret that the soundproofing of the rooms did not meet your expectations. We will address this issue with our management team to ensure a more comfortable stay for our guests. Additionally, we appreciate your feedback regarding the lack of storage space and uncomfortable location of electrical outlets in the room. Your feedback is valuable to us and we will take it into consideration for future improvements. We are sorry to learn about your perception of the area surrounding the hotel and the service provided by our staff regarding your late check-out request. Please note that we have discussed these points in depth and discussed them with you directly. Please be assured that your comments on safety have been taken seriously, and we are strengthening our efforts in these crucial areas. We can assure you that we have an optimum security service with human and technical resources in place. We value your feedback and will work diligently to improve the overall customer experience. Thank you for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Mercure Marseille Canebière Vieux-Port

Next to port

Catatan Tripadvisor 4.0/5

maria_krasa Ulasan TripAdvisor tersertifikasi

We stayed in this hotel for one night. It has a good location, next to the port. And it's rather noisy but in the night we could sleep well. I liked the idea of a small breakfast for 9 Euro as I dont want to eat too much in the morning. I hope it will come in many hotels soon

Dear madame, thank you for sharing your experience. We are delighted to hear that you appreciated our hotel's location near the port and that you found our breakfast option suitable for your needs. We value your feedback and hope to welcome you back in the future. Warm regards, Hôtel Mercure Marseille Canebière Vieux-Port

No shower?!?! Otherwise good hotel in great location

Catatan Tripadvisor 1.0/5

171DavidS Ulasan TripAdvisor tersertifikasi

The hotel is situated in a bustling area a short walk from the old port. The location is ideal for most of the main attractions, including the port and Le Panier as well as the main shopping streets and plentiful restaurants and café’s. The Capucins Market is situated just behind the hotel and a lot of the local businesses are Moroccan or Turkish which lends a lovely ethnic vide and liveliness to the area day and night (very different to the usual French style, this part of Marseille really feels like a very different country). The hotel building has recently been tastefully restored. Given the bustling and lively surroundings the hotel entrance is kept locked and you will need your key to access. Given the great location and exciting area why am I only giving the hotel a 1 star rating? The reason is simple. In all the years I have been travelling I have never stayed to a hotel room without a shower (even if this was only a shower over a bath). To be honest I still can’t quite believe it, especially as this was the more expensive ‘privilege room’. In what can only be described as style over function the designer decided that a freestanding bath would look nice and presumably be more Instagramable? My morning routine was reduced to the undignified and frankly unpleasant experience of crouching in the bath and trying to wash myself using the hand held hair wash attachment (there is no hook to hang this on as the bath is fully freestanding and the water would, and does, go everywhere). Most unedifying and not something you look forward to. The last thing you want in a very hot country (and Marseille is the hottest city in France) is having to take a bath every morning. There was no mention of the lack of shower on the website (which actually shows a shower so perhaps it is luck of the draw and I was just very unlucky). Aside from the substandard washing arrangements the room was well appointed although not particularly spacious (except for a very long corridor which was quite useful for storing shoes and bags). The air conditioning was reasonably efficient but never seemed to cool the room particularly quickly. The privilege rooms have a coffee machine, very small kettle and a mini bar (standard rooms get a fridge which is probably just as useful). A minor point but I ended up having to obtain a new toilet roll from reception as the roll in our bathroom dwindled to just a few remaining sheets but was never replaced. Breakfast was adequate but not exceptional, the bread always seemed a little stale (this is France so you expect amazing bread not simply okay bread). There’s a decent selection of cold meats and local cheeses along with fresh pineapple and orange. Plenty of jams, cereals, nuts and of course croissants, pain au chocolates and cakes. The hot choices of bacon, sausages, scrambled eggs, beens, mushrooms, tomatoes and even the option to boil your own egg but they never looked that appealing ( I didn’t try them so I can’t really comment).

Dear David S, Thank you for sharing your feedback with us. We appreciate your positive comments regarding the hotel's location and surroundings. We regret to learn of your disappointment with the bathroom facilities in your room. Rest assured, we take your feedback seriously and will address this matter internally. We apologize for any inconvenience this may have caused during your stay. Your comments regarding the room amenities and breakfast have also been duly noted for our continuous improvement. Next time try to ask us for an immediate change of room. Thanks again for the review which perfectly detail our establishment and its particularities. We strive to provide a comfortable and enjoyable experience for all our guests. Should you choose to stay with us again in the future, we will do our best to ensure a more pleasant stay. Thank you again for your review. Warm regards, Hôtel Mercure Marseille Canebière Vieux-Port

Great option in the heart of Marseille

Catatan Tripadvisor 4.0/5

bystreetlight Ulasan TripAdvisor tersertifikasi

We had a great 3 night stay at the Mercure Marseille Canebière - the location is easily accessible from the train station and metro, and has a tram stop right outside. It is also walking distance to Vieux Port and Marseille's attractions. The hotel is very modern and comfortable - rooms are on the smaller side and ours had an awkward layout due to the shape of the building (toilet was in a separate room on the opposite side to the bathroom) but otherwise the rooms are perfect for a short stay. Well insulated so you don't hear much from the street below at night. Buffet breakfast was great, however the restaurant is quite small so best to go early to beat the crowds. Many reviews mention that the hotel is in a 'sketchy' area however we didn't feel unsafe at all or experience any trouble, and besides some rough sleepers and general rubbish/dirt that you'd experience in any big city, I'm not sure what people are complaining about.

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Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 656 ulasan 8.8/10 Lokasi
  • 776 ulasan 7.5/10 Kamar
  • 731 ulasan 9.3/10 Pelayanan
  • 9 ulasan 8.3/10 Internet
  • 461 ulasan 6.8/10 Kenyamanan
  • 416 ulasan 9/10 Sarapan
  • 260 ulasan 8.1/10 Kebersihan
  • 162 ulasan 8.9/10 Suasana

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