Bardzo miła obsługa, pyszne posiłki. Bardzo polecam

W hotelu odbywał się nasz festiwal taneczny. Wszystko było super. Przemiła obsługa!

Jest to nasz już kolejny pobyt i na pewno jeszcze nie raz wrócimy

Czysto, dobre śniadania, możliwy pobyt z psem

Pozytywne

To jest doskonały hotel w mieście, personel doskonale wie co robi, check-in sprawny, pokoje zawsze czyste, serwis pokojowy pomocny. Lobby hotelu jest rewelacyjne - duża przestrzeń. Check-in personel wysoki standard i kultura osobista - jest to widoczne w sytuacjach kryzysowy które miałem miejsce doświadczyc (podczas zameldowania postronne osoby "przeszkadzały" mimo to, personel hotelu zachował się z klasą. Również w restauracji/ barze - tam też ludzie dobrze wiedzą co mają robic aby po długich podróżach .. poprostu sie zrelaksowac / drink / posiłek - b. dobre menu ... .BADRDZO DZIĘKUJE za bardzo dobry pobyt ! / po długiej podróży z San Jose, CA - (USA) /

Kolejny pobyt w tym hotelu, chyba najlepszy w Warszawie pod względem udogodnień dla dzieci i ceny.

every time I stay there, one can say: those people know exactly what they do, how to run this establishment. Check-in desk works great, restaurant is fine, including piano bar. I definitely recommend this place especially in a Covid time where staff follows the rules, specious lobby, can do attitude across entire facility. Best regards Zbigniew

This was our second stay, and both were perfect. Good, clean and safe location, perfect rooms and very nice staff. Close to the airport and with very good connection to city center - absolutely nothing to complaint!

I realy like this hotel. Due to many reasons like location, cleanliness, sleep comfort, staff kindness, respect to Accor Club rules etc. This time, even during strange COVID times the service quality was excelent. The only thing, I'd realy improve is breakfast - since few weeks served to the room. Previously it was the best breakfast service in the hotel restaurant (this year, as well). I'm waiting for my next stay in Warsaw and for the better change - good times have to return back. Special thanks for Anastasia (reception) for her support and kindnes.

Very good hotel in very good location very close to airport . Hotel has bus bringing customers to airport in regular trips . Very nice professional staff very helpful when ask for help . Very nice sauna always working very

I was informed by the reception that Bathrobe for visiting spa are not provided in the normal room . It is just provided in executive room . I have stayed number of times at Hotel Mercure & Novatel in Warsaw in center in Normal rooms ( please check the history as I am frequent guest in Accor Group ) and every time the Bathrobe was kept in the room or provided to me after I called the reception . I request you to clarify on this specific Point .

I bought regular room, it was in ground floor and very dark. Sheets were dirty and we paid extra for premium room. Premium room had broken AC, phone and TV. We felt so cold in that room. Reception couldn't figure out and didn't give answer us. I had to go 3 times to reception. We were sleeping with electric heater as homeless. We stayed 3 nights and they didn't change bed sheets. When we wanted to change them, they said we don't have housekeeping now. Premium room is worst then normal. They said premium room is noise proof but I could her everything from another room. They gave margarine and low quality stuffs for breakfast. It can be only one star hotel..

I used to stay at that hotel quite often. Usually everything is ok but this time I get "digital room" which I do not recomend. They gave me that room even though I ordered different one. The "digital room" is located vey close to reception desk with big sign "digital room". Some guests think that it is a public room with computers and they try to get inside! That is horrible.

The stay was enjoyable. Nice atmosphere. The children's corner is interesting - I stayed with my granddaughter. The hotel is well located near the airport. Important for departures from Okecie. Although I have a silver card, I didn't receive a welcome drink.