Mercure Hotel Frankfurt Eschborn Ost 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 113

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Opis

O hotelu

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Germany

Pozycja GPS:50.138077, 8.582898

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 113

Ocena TripAdvisor  3.5/5  Liczba opinii: 352

Słaby

Ocena klientów 2.5/5

Patryk Rodziny - Opinie potwierdzone ALL

Jak na hotel cztero gwiazdkowy słaby standard

Appalling Service and Unacceptable Behavior - Not Worth the Rating

Ocena na stronie TripAdvisor 1.0/5

Getaway29014156063 Opinia zatwierdzona w TripAdvisor

I rarely leave reviews, but my experience at this hotel was so dreadful that I feel compelled to share. The room key malfunction that left over 100 of us stranded outside our rooms late at night was just the tip of the iceberg. The real issue was the hotel’s abysmal customer service and the disrespectful behavior of the front desk staff. Despite the inconvenience caused by the key cards, what was truly unacceptable was the staff’s attitude. He claimed that the key card failure was not his or the hotel’s responsibility. Instead of recognizing the urgency of the situation, the staff member accused the guest reporting the issue of being disrespectful to the hotel. Does the hotel not owe respect to the 100+ guests who were unable to rest promptly due to the failed room key cards? From start to finish, the front desk staff didn’t even ask a single question about the problems the guests were encountering, didn’t prioritize the needs of more than 100 affected guests. Instead, he chose to continuously escalate the conflict. First, there were unfounded accusations, and then he attempted to evict the guest and even threating to call the police and bar guests from entering the country. The management’s response to our complaint was lackluster and seemed to dodge the real issues. Their silence on the staff’s conduct implies that such behavior is the norm, which is shocking for a normal hospitality provider. The subpar rating on TripAdvisor is well-deserved. This hotel has a long way to go in terms of customer service and staff training. I cannot in good conscience recommend this hotel to anyone. Save yourself the hassle and choose a place that respects its guests and values their patronage.

Temporary residence

Ocena na stronie TripAdvisor 5.0/5

Quest01215264832 Opinia zatwierdzona w TripAdvisor

The hotel is just a bomb! Everything is very nice, convenient and affordable. Pros. And the restaurant has a very large assortment of food, everything is very tasty. Good and friendly staff, very fast service. Everything is at the highest level which definitely deserved 5 stars!

Getting worse

Ocena na stronie TripAdvisor 1.0/5

logbaba2009 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I only stay at this hotel when there is an exhibition in Frankfurt and the prices of other All hotels is x3. It used to be ok but now the already poor restaurant menu has been reduced to 4 items. Yes only 4 items this is so poor i cannot eat here no more. The bar is still ok but now no football on the tvs. Euro pinching owners not paying for sport channels. The hotel is like a ghost town at night. Breakfast is so so This will definitely be the last time i stay here

Thanks, Lufthansa!

Ocena na stronie TripAdvisor 4.0/5

americanatrasferita Couples - Opinia zatwierdzona w TripAdvisor

Our flight was canceled but Lufthansa put us here overnight. Nearby and easy to get to. Staff was friendly, room quite comfortable. My only complaint is supper: Lufthansa gave vouchers good for 18€ each, but the hotel had a special arrangement for airport guests- no choice of food or drink, and if that plate of pasta cost 18€ I’d be shocked. Why not let guests choose something? Otherwise great!

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 244 Liczba opinii 7.9/10 Lokalizacja
  • 368 Liczba opinii 5.7/10 Pokój
  • 442 Liczba opinii 8.6/10 Obsługa
  • 9 Liczba opinii 5.4/10 Internet
  • 199 Liczba opinii 8.1/10 Śniadanie
  • 180 Liczba opinii 5.8/10 Czystość
  • 168 Liczba opinii 5.7/10 Komfort
  • 119 Liczba opinii 5.8/10 Klimat

Zarządzane przez Trustyou

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