Mercure Hotel Frankfurt Eschborn Ost 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 348

Gwarancja
najniższej ceny
Mercure Hotel Frankfurt Eschborn Ost - Image 1
Mercure Hotel Frankfurt Eschborn Ost - Image 2
Mercure Hotel Frankfurt Eschborn Ost - Image 3
Mercure Hotel Frankfurt Eschborn Ost - Image 4
Helfmann-Park 6, 65760 ESCHBORN, Niemcy

Opis

O hotelu

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Niemcy

Pozycja GPS:50.138077, 8.582898

Telefon
Faks +49 6196 901900

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

BIG EBBEL

Our spacious Big Ebbel restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We are open from 6.30am until 2.30pm and from 6pm until 11pm.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 348

Ocena TripAdvisor  3.7/5  Liczba opinii: 357

Ocena klientów 0.5/5

Lukasz Z. Rodziny - Opinie potwierdzone ALL

I booked two family rooms so we could all have a bed to sleep on. We were told upon check in that we are getting two regular rooms. Therefore instead of having 2 beds in every room, we had 1 bed in every room....for 5 people. Second, the hotel did not respect the booked price which was 163.33 and tried charging us 190 EUR. I showed the booking confirmation at check in and was told "ok", but upon check out I was asked to pay 30 EUR more again..... Extremely disappointed.

Dear Mr Z., Thank you for taking the time to let us know your opinion of your recent stay. We sincerely apologize that your experience did not meet expectations in several areas. Our family rooms are specifically designed to accommodate groups comfortably, and we regret any discrepancy in your room allocation. While our front desk team strives to resolve issues proactively, we acknowledge we could have addressed this matter more effectively during your stay. We look forward to welcoming you again. Best regards, Sarah Herbst & Team

5 star service

Ocena na stronie TripAdvisor 5.0/5

Annette L Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

This is the second time I have stayed at this hotel this time I was greeted by Jawad who is amazing he goes above and beyond to make sure you have everything you need , he always has a smile on is face and is happy to help with any request - I would come back here again just because of his service .

Dear Annette, Thank you for taking the time to leave a review of your stay with us. We are delighted to read about your recent experience at Mercure Hotel Frankfurt Eschborn Ost. It is wonderful to know our colleague Jawad made such a positive impression through his attentive service and warm hospitality. We are equally pleased this second visit reaffirmed your choice to return, which speaks volumes about the consistent quality we strive to maintain. It would be a pleasure to welcome you for another enjoyable stay. Best wishes, Sarah Herbst & Team

Excellent service by Issam

Ocena na stronie TripAdvisor 5.0/5

GoPlaces751804 Opinia zatwierdzona w TripAdvisor

Issam consistently delivers outstanding service at the front office. He was professional, welcoming, and highly efficient in handling all our inquiries and request. His positive attitude and attention to detail greatly enhance our experience. Thank you! A true asset to your team.

Dear Guest, thank you for sharing your experience at our hotel. We appreciate you taking time to acknowledge the service experience at our hotel. Our team takes pride in delivering professional and welcoming front office service, particularly through efficient handling of guest requests. The positive attitude and meticulous attention to detail demonstrated by our colleagues align with our commitment to creating memorable stays. We value recognition of team members who contribute significantly to our guests' experiences. We look forward to welcoming you back. Kind regards, Sarah Herbst & Team

Słaby

Ocena klientów 2.5/5

Patryk Rodziny - Opinie potwierdzone ALL

Jak na hotel cztero gwiazdkowy słaby standard

Appalling Service and Unacceptable Behavior - Not Worth the Rating

Ocena na stronie TripAdvisor 1.0/5

Getaway29014156063 Opinia zatwierdzona w TripAdvisor

I rarely leave reviews, but my experience at this hotel was so dreadful that I feel compelled to share. The room key malfunction that left over 100 of us stranded outside our rooms late at night was just the tip of the iceberg. The real issue was the hotel’s abysmal customer service and the disrespectful behavior of the front desk staff. Despite the inconvenience caused by the key cards, what was truly unacceptable was the staff’s attitude. He claimed that the key card failure was not his or the hotel’s responsibility. Instead of recognizing the urgency of the situation, the staff member accused the guest reporting the issue of being disrespectful to the hotel. Does the hotel not owe respect to the 100+ guests who were unable to rest promptly due to the failed room key cards? From start to finish, the front desk staff didn’t even ask a single question about the problems the guests were encountering, didn’t prioritize the needs of more than 100 affected guests. Instead, he chose to continuously escalate the conflict. First, there were unfounded accusations, and then he attempted to evict the guest and even threating to call the police and bar guests from entering the country. The management’s response to our complaint was lackluster and seemed to dodge the real issues. Their silence on the staff’s conduct implies that such behavior is the norm, which is shocking for a normal hospitality provider. The subpar rating on TripAdvisor is well-deserved. This hotel has a long way to go in terms of customer service and staff training. I cannot in good conscience recommend this hotel to anyone. Save yourself the hassle and choose a place that respects its guests and values their patronage.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 271 Liczba opinii 7.8/10 Lokalizacja
  • 434 Liczba opinii 5.5/10 Pokój
  • 528 Liczba opinii 8.9/10 Obsługa
  • 6 Liczba opinii 5.6/10 Internet
  • 225 Liczba opinii 6.1/10 Czystość
  • 223 Liczba opinii 8.6/10 Śniadanie
  • 181 Liczba opinii 4.7/10 Komfort
  • 169 Liczba opinii 6/10 Jedzenie

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Frankfurt nad Menem - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.