Mercure Hotel Frankfurt Eschborn Ost bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 348 ulasan

Jaminan Harga
Terbaik
Mercure Hotel Frankfurt Eschborn Ost - Image 1
Mercure Hotel Frankfurt Eschborn Ost - Image 2
Mercure Hotel Frankfurt Eschborn Ost - Image 3
Mercure Hotel Frankfurt Eschborn Ost - Image 4
Helfmann-Park 6, 65760 ESCHBORN, Jerman

Deskripsi

Keistimewaan hotel

  • 224 kamar modern dengan WIFI gratis

  • Area pertemuan dengan 11 ruangan dilengkapi pencahayaan alami dan teknologi canggih

  • Koneksi strategis ke jalan tol, stasiun S-Bahn terdekat berjarak 900 m

  • Di jantung pusat keuangan Eschborn dan 8 km dari Frankfurt Messe

Akomodasi kami

Lokasi hotel

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760 ESCHBORN
Jerman

GPS:50.138077, 8.582898

Telepon
Fax +49 6196 901900

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

BIG EBBEL

Restoran "Big Ebbel" yang luas khusus menghidangkan masakan regional dan internasional, yang juga dapat Anda nikmati di teras kami. Kami buka mulai pkl 06.30 hingga 14.30 dan mulai pkl 18.00 hingga 23.00.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.2/5  348 ulasan

Peringkat TripAdvisor  3.7/5  357 ulasan

5 star service

Catatan Tripadvisor 5.0/5

Annette L Bisnis - Ulasan TripAdvisor tersertifikasi

This is the second time I have stayed at this hotel this time I was greeted by Jawad who is amazing he goes above and beyond to make sure you have everything you need , he always has a smile on is face and is happy to help with any request - I would come back here again just because of his service .

Dear Annette, Thank you for taking the time to leave a review of your stay with us. We are delighted to read about your recent experience at Mercure Hotel Frankfurt Eschborn Ost. It is wonderful to know our colleague Jawad made such a positive impression through his attentive service and warm hospitality. We are equally pleased this second visit reaffirmed your choice to return, which speaks volumes about the consistent quality we strive to maintain. It would be a pleasure to welcome you for another enjoyable stay. Best wishes, Sarah Herbst & Team

Excellent service by Issam

Catatan Tripadvisor 5.0/5

GoPlaces751804 Ulasan TripAdvisor tersertifikasi

Issam consistently delivers outstanding service at the front office. He was professional, welcoming, and highly efficient in handling all our inquiries and request. His positive attitude and attention to detail greatly enhance our experience. Thank you! A true asset to your team.

Dear Guest, thank you for sharing your experience at our hotel. We appreciate you taking time to acknowledge the service experience at our hotel. Our team takes pride in delivering professional and welcoming front office service, particularly through efficient handling of guest requests. The positive attitude and meticulous attention to detail demonstrated by our colleagues align with our commitment to creating memorable stays. We value recognition of team members who contribute significantly to our guests' experiences. We look forward to welcoming you back. Kind regards, Sarah Herbst & Team

Appalling Service and Unacceptable Behavior - Not Worth the Rating

Catatan Tripadvisor 1.0/5

Getaway29014156063 Ulasan TripAdvisor tersertifikasi

I rarely leave reviews, but my experience at this hotel was so dreadful that I feel compelled to share. The room key malfunction that left over 100 of us stranded outside our rooms late at night was just the tip of the iceberg. The real issue was the hotel’s abysmal customer service and the disrespectful behavior of the front desk staff. Despite the inconvenience caused by the key cards, what was truly unacceptable was the staff’s attitude. He claimed that the key card failure was not his or the hotel’s responsibility. Instead of recognizing the urgency of the situation, the staff member accused the guest reporting the issue of being disrespectful to the hotel. Does the hotel not owe respect to the 100+ guests who were unable to rest promptly due to the failed room key cards? From start to finish, the front desk staff didn’t even ask a single question about the problems the guests were encountering, didn’t prioritize the needs of more than 100 affected guests. Instead, he chose to continuously escalate the conflict. First, there were unfounded accusations, and then he attempted to evict the guest and even threating to call the police and bar guests from entering the country. The management’s response to our complaint was lackluster and seemed to dodge the real issues. Their silence on the staff’s conduct implies that such behavior is the norm, which is shocking for a normal hospitality provider. The subpar rating on TripAdvisor is well-deserved. This hotel has a long way to go in terms of customer service and staff training. I cannot in good conscience recommend this hotel to anyone. Save yourself the hassle and choose a place that respects its guests and values their patronage.

Temporary residence

Catatan Tripadvisor 5.0/5

Quest01215264832 Ulasan TripAdvisor tersertifikasi

The hotel is just a bomb! Everything is very nice, convenient and affordable. Pros. And the restaurant has a very large assortment of food, everything is very tasty. Good and friendly staff, very fast service. Everything is at the highest level which definitely deserved 5 stars!

Getting worse

Catatan Tripadvisor 1.0/5

logbaba2009 Bisnis - Ulasan TripAdvisor tersertifikasi

I only stay at this hotel when there is an exhibition in Frankfurt and the prices of other All hotels is x3. It used to be ok but now the already poor restaurant menu has been reduced to 4 items. Yes only 4 items this is so poor i cannot eat here no more. The bar is still ok but now no football on the tvs. Euro pinching owners not paying for sport channels. The hotel is like a ghost town at night. Breakfast is so so This will definitely be the last time i stay here

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 271 ulasan 7.8/10 Lokasi
  • 434 ulasan 5.5/10 Kamar
  • 528 ulasan 8.9/10 Pelayanan
  • 6 ulasan 5.6/10 Internet
  • 225 ulasan 6.1/10 Kebersihan
  • 223 ulasan 8.6/10 Sarapan
  • 181 ulasan 4.7/10 Kenyamanan
  • 169 ulasan 6/10 Makanan

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di FRANKFURT

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.