Novotel Antwerpen 3 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 531

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Opis

O hotelu

  • Niedawno odnowione pokoje, lobby, bar i sale konferencyjne

  • Znajduje się na obrzeżach strefy LEZ, blisko transportu publicznego

  • Amerykańskie śniadanie bufetowe, Bar&Brasserie Foodsquare, sale konferencyjne

  • Darmowe Wi-Fi, darmowy parking, darmowy odkryty basen ORAZ darmowy fitness

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Lokalizacja hotelu

Novotel Antwerpen

Luithagen Haven 6
2030 Antwerpia
Belgia

Pozycja GPS:51.267251, 4.400705

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.9/5  Liczba opinii: 531

Ocena TripAdvisor  3.5/5  Liczba opinii: 727

Room is fine but location awful

Ocena na stronie TripAdvisor 2.0/5

Compass43913813365 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The staff were kind and helpful and the room clean and comfortable. But the location only works if you have a car. Surroundings are grim and getting there from central Antwerp was pure hell. The error was made by my travel agent so I do not fault Novotel. Only upside was nearby Hechi restaurant the only eatery within many kilometers which offers a fixed price buffet that is very good if you are very hungry.

Dear Guest, Thank you for your review. We're delighted to hear that you found the room clean and comfortable and our staff kind and helpful. Our team takes pride in providing excellent service and it's heartening to know this was evident during your stay. We understand that our location posed a challenge for you without a car, and we appreciate your feedback on this matter. It's important to us to ensure all our guests have a pleasant experience, and we're glad you enjoyed the convenience of the nearby Hechi restaurant. For future visits, please note we are just a short drive from Antwerp city centre and have a tram stop nearby, offering a 20-minute journey to the city. We hope to welcome you back on another stay. Best wishes, Marc Martens, General Manager

Tired Hotel

Ocena na stronie TripAdvisor 2.0/5

Matt D Rodziny - Opinia zatwierdzona w TripAdvisor

Out of the city a fair way. Old and tired and in need of a renovation. Booked for 2 adults and 2 teenagers and room was way too small and one of the teens had to sleep on the floor as fold out bed was a single. Staff were good and parking was free. Restaurant wouldn’t give me a proper knife and fork to take back to my room as I might steal it…..

Dear Matt, We thank you for taking the time to send us your feedback. We're glad to hear that you found our staff accommodating and that the complimentary parking was a plus for your stay. It's unfortunate to hear that the room size did not meet your expectations, especially with teenagers in tow. Our rooms are designed to accommodate families comfortably, with sofabeds intended primarily for younger children. However, we understand that comfort is paramount, and we regret any inconvenience caused. Regarding the restaurant utensils, our policy aims to ensure all our guests have access to our facilities, and we apologize if this caused any frustration. Our team is always on hand to assist with dining needs within the restaurant. The whole team hope to have the pleasure of seeing you again. Best wishes for the New Year! Marc Martens, General Manager

Znośnie

Ocena klientów 3.5/5

K.m. Rodziny - Opinie potwierdzone ALL

Trochę brudno

Dzień dobry, dziękujemy za podzielenie się swoją opinią na temat naszego hotelu. Cieszymy się, że uważa Pan nasz hotel za znośny. Przepraszamy za wszelkie niedogodności związane z czystością w pokoju. Dbamy o utrzymanie naszych pokoi w jak najlepszym stanie, jednak jeśli napotkają Państwo na jakiekolwiek problemy, prosimy o kontakt z recepcją, która jest dostępna 24/7, abyśmy mogli natychmiast rozwiązać problem. Przepraszamy za niejasności związane z płatnością i bonifikatami. W przyszłości zachęcamy do bezpośredniego kontaktu z nami, aby uzyskać najlepsze korzyści, w tym 10% zniżki dla posiadaczy karty Le Club. Co do aplikacji ALL Accor Live Limitless, dziękujemy za informację zwrotną i będziemy pracować nad ulepszeniem jej funkcjonalności. Mamy nadzieję, że mimo tych niedogodności, zdecyduje się Pan ponownie odwiedzić nasz hotel w przyszłości. Serdecznie pozdrawiamy, Marc Martens, General Manager

Terrible beyond limit

Ocena na stronie TripAdvisor 1.0/5

Olumide J Opinia zatwierdzona w TripAdvisor

Extremely poor service right from coming inside the reception. Never been to hotel where receptionist will look at you because we are black family she decided to give nasty attitude towards my family. No communication or whatsoever regarding the hotel or how operate the electricity in the hotel. What a racist hotel and nasty behaviour from the receptionist.

Dear Olumide, We appreciate feedback from our guests, however, we absolutely cannot accept your comment. We must respectfully disagree with the characterization of our team as racist. We take great pride in our efforts to ensure a welcoming environment for all guests. In the case of your reservation, there was a discrepancy in the number of expected guests upon your arrival. Our dedicated reception team member made every effort to accommodate you without imposing additional charges, even though this went against our safety protocols. We believe that the actions taken reflect our commitment to providing excellent service to every guest. We kindly request you reconsider your comment, as such serious accusations can have legal implications. Regards, Marc Martens, General Manager

Bed bugs 🐛

Ocena na stronie TripAdvisor 1.0/5

Connector30054736953 Opinia zatwierdzona w TripAdvisor

Do not stay here. This hotel has bed bugs! The customer service is appalling. I'm still waiting on my refund! DO NOT STAY HERE!!!!!! 🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛 THE BEDS ARE ALSO ROCK HARD AND THE PILLOWS ARE FLAT 🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛 WE WAS PROMISED A REFUND AND NEVER GOT ONE!!!!!!!!

Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our hotel's location. However, we are sorry to hear about the issues you encountered during your stay. We take all feedback seriously and have taken note of your concerns regarding the bed and pillows. Our hotel is committed to providing a comfortable stay for all our guests, and we can provide extra blankets upon request to ensure a good night's sleep. Regarding the refund, we understand your frustration and apologize for any inconvenience caused. As you booked your stay through Expedia, the refund process might take longer than expected. We recommend contacting Expedia directly for further assistance on this matter. Concerning the bed bugs issue, we have taken immediate action and had a specialized company inspect our hotel, and they found no evidence of bed bugs. We assure you that maintaining a clean and hygienic environment is our top priority. We hope to have the opportunity to welcome you back in the future for a better experience. Kind regards, Marc Martens, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 330 Liczba opinii 7.2/10 Lokalizacja
  • 863 Liczba opinii 4.9/10 Pokój
  • 590 Liczba opinii 7.5/10 Obsługa
  • 44 Liczba opinii 5.5/10 Internet
  • 433 Liczba opinii 4.7/10 Komfort
  • 408 Liczba opinii 3.5/10 Czystość
  • 345 Liczba opinii 6.4/10 Śniadanie
  • 226 Liczba opinii 5/10 Jedzenie

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