Novotel Valenciennes

Novotel Valenciennes 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 807 comentários

Ver em um mapa

Extras do hotel

  • Outdoor pool and petanque court

  • 200 m2 of adaptable lounges with natural light

  • TV with 55" flat screen

  • Tree-lined park and summer terrace

  • Free enclosed private car park

Hotel ALLSAFE. Aprovado

Localização do hotel

Novotel Valenciennes

Rue de Maugre, Parc Activites l'Aerodrome
59220 ROUVIGNIES
France

GPS:50.337038, 3.454964

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

La Balancelle - Brasserie Maison

Come discover our brasserie, La Balancelle, with a menu of simple high-quality gourmet cuisine inspired by local recipes and a friendly, relaxed atmosphere. Everyone meets there, so we hope to see you soon!

Nossas acomodações

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  807 comentários

Classificação no TripAdvisor  3.5/5  497 comentários

good place to stop

Classificação TripAdvisor 4.0/5

dorotaraeside Solo travel - Avaliação certificada TripAdvisor

Great location - close to motorway and 10 min drive to a shopping centre with petrol station 24/24 good choice of food for breakfast, an amazing staff and very helpful - lady at the reception desk who wanted practise her English - super star. Unfortunately, the air condition didn't work in the room

Dear Madam, It is with great pleasure that we receive your compliments. We will not fail to share your opinions with our teams. Your satisfaction is the greatest reward for our staff who invest daily to offer you impeccable service. We hope to have the pleasure of welcoming you again very soon. Sincerely, Amaury S. Accommodation Manager Novotel Valenciennes

Existing issues weren't mentioned prior to our arrival, no apology or countermeasures from staff

Classificação TripAdvisor 2.0/5

claudiasC8485TU Família - Avaliação certificada TripAdvisor

The hotel is nice but, plainly speaking, it was a hot day and we purposely chose this hotel due to the swimming pool. So when we arrived on 2nd August this year, which was a blistering hot day with over 35 degrees outside, with 2 young children in tow, keen to stay a night in a hotel with a pool on our journey to Austria, we were nonchalantly informed at reception that the pool was being fixed and was therefore unavailable on that day. Imagine the disappointment after a long journey on one of the hottest days of the year. We had even booked an option to cancel until 6pm on arrival, so a short email to inform us would have been much appreciated - either to lower the expectations of our tired, bored and overheated children, or just to book somewhere else on our way. The hotel does not mention air conditioning, so we didn't expect much, but the rooms were absolutely boiling and the fan that was in the room did nothing to cool it down. There is an 'air cooling unit' in the room but after trying to get it going and turning to reception for help we were - again quite nonchalantly - informed that this cooling unit wasn't working and they were waiting for a part to fix it. I'm intrigued after reading other reviews, as this seems to have been an issue for at least 2 years? I guess it really is time to get this sorted? The windows only let more hot air in, the aforementioned fan that was provided just moved the hot air from one end of the room to the other, and the temperature in the room finally went below 30 degrees some time after midnight, which gave us quite a short and unpleasant night of sleep. As mentioned in other reviews, I also noticed that there were very thick duvets on the bed which we instantly removed and put on the shelf. The bed sheets were more than enough and more attentive staff would have just not put them on the bed int he first place. All in all I don't blame the hot weather, rather the indifference of the staff towards their customers in a heat wave. I would have appreciated some kind of apology, maybe even an email prior to our stay to warn us that the pool is shut, and a room that is prepared for heat: for example, no duvets, curtains that had been left shut to keep the heat out, maybe a room on the shady side of the building, an offer for a free cold drink at the bar...there are myriads of ways to show your good will! As I said at the beginning, the hotel is nice, I like the reception area, the children's corner, all of it is nice, but the staff was just so demotivated and indifferent towards exhausted and overheated travellers in the face of the issues they were having (and not mentioning until they were queried), that this really spoiled our experience. The change has to come from the management: Proper communication towards customers and staff training, in order to deal with unforeseen (or quite predictable heat related) circumstances, and some investment towards the infrastructure in the hotel, because a working pool and a cool room really are a game changer on a hot day for tired travellers who are paying a good amount of money for a relaxing night in a hotel that mentions a pool on their website.

Dear Madam, Thank you for taking the time to write to us following your stay at the Novotel Valenciennes. We are sorry that the service did not live up to your expectations, and we ask you to accept our sincere apologies. We have taken note of all of your comments and apologize for the inconvenience caused. We regret that you suffered from the heat in your room. We just went through a heat wave and our air cooling system was unable to cope with the very hot weather. We are sincerely sorry and apologize to you. I hope you will give us the opportunity to regain your trust during a future visit. Please do not hesitate to contact me directly. Best regards, Amaury S. Accommodation manager Novotel Valenciennes

Mixed feeling

Classificação TripAdvisor 3.0/5

524pascalw Negócios - Avaliação certificada TripAdvisor

Always a warm welcome at the front desk, I always meet the same lady (most positive "asset" of this hotel). Parking the car was a nightmare as many spots were blocked (almost need to park outside hotel property). On the bed, duvet is too big and heavy for "summer time", maybe fit for winter... especially as no Airco, and not possible to keep window open because of the noise from highway. No soap available to wash my hands on the sink, I had to go inside the shower to take some shower gel from the dispenser. Guy at the bar was friendly when giving me my herbal tea. Breakfast is fine but having the forks with the teeth of the fork on the top, makes everyone touching all the forks when taking his fork from the bucket, not really a good practice.

Dear Sir, It is with great pleasure that we receive your compliments and your remarks in order to improve our practices, be sure that I take note of them.. We will not fail to share your opinions with our teams. Your satisfaction is the greatest reward for our staff who invest daily to offer you impeccable service. We hope to have the pleasure of welcoming you again very soon. Sincerely, Amaury S. Accommodation Manager Novotel Valenciennes

Hot room but Comfi bed and friendly staff

Classificação TripAdvisor 4.0/5

HB210900 Couples - Avaliação certificada TripAdvisor

We stayed here for 1 night and had a good night of sleep. The room was very hot so might not be your best shot on hot summer days, however, the room was provided with a fan. Easy parking and access from the highway. Breakfast was good and good atmosphere at the bar in the evening hours. Friendly staff fast with offering help and solutions to problems.

Dear Sir, It is with great pleasure that we receive your compliments. We will not fail to share your opinions with our teams. Your satisfaction is the greatest reward for our staff who invest daily to offer you impeccable service. We regret that you suffered from the heat in your room. We just went through a heat wave and our air cooling system was unable to cope with the very hot weather. We are sincerely sorry and apologize to you. We hope to have the pleasure of welcoming you again very soon. Sincerely, Amaury S. Responsable hébergement Novotel Valenciennes

Nice garden, no aircondition!

Classificação TripAdvisor 2.0/5

norbertd845 Família - Avaliação certificada TripAdvisor

This hotel has a nice terras, garden and swimmingpool. But it has no aircondition in the rooms (although this is mentioned as a facility). There is a crntral cooling system mentioned in the room but that does not work. The day we stayed there the room temperature was above 30 degrees all night!

Dear Sir, We regret that you suffered from the heat in your room. We just went through a heat wave and our air cooling system was unable to cope with the very hot weather. We are sincerely sorry and apologize to you. Best regards, Amaury S. Accommodation manager Novotel Valenciennes

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 141 comentários 8/10 Localização
  • 416 comentários 5.9/10 Quarto
  • 403 comentários 8.9/10 Serviço
  • 9 comentários 8.1/10 Wifi
  • 162 comentários 8.4/10 Café da manhã
  • 112 comentários 6.4/10 Limpeza
  • 50 comentários 3.6/10 Piscina

Com a tecnologia Trustyou

Todos os nossos hotéis em Rouvignies