Novotel Mulhouse Bâle Fribourg 4 estrelas

In the room 30 degrees. Have no aircon just a small fan. In the restaurant no menu just a buffet (can not take one platter, have to take the whole buffet). I use to stay in Novotel but this one is the worst of all. Don’t go there

We were disappointed from the second we drove up to this dilapidated hotel with its retro (not at all in a good way) exterior and a huge heap of rubbish (looking like a bonfire in-waiting) in the carpark. We were sure, however, that it would be the usual Novotel experience inside... But were sadly mistaken. Check-in is a laptop on a table near the door and was a relatively lengthy process. The ground floor of this two-storey building is a hot, fly/mosquito/wasp-filled, chaotic mess of uncomfortable furniture, kids' sports equipment and chipboard walls, which is probably an attempt at trendiness but comes off a construction-in-progress. Heavy suitcases have to be lugged up the stairs as there is no lift. The rooms are clean but extremely dated with paint chipped off just about every possible wood surface, a lamp that flashed on and off (making an ominous buzzing noise when off), a fridge with the usual Novotel "welcome to your room and enjoy this complimentary water"-sticker on it but was empty and non-functioning, a rather lumpy bed, "centrally-controlled" air-conditioning (read: we get to say how hot you'll be tonight in the 35°C heat), plus a toilet that was so low you have to practically just drop and hope for the best. The hotel is ideally set up for families, with an outdoor pool and free-to-use badminton sets, footballs, etc. This does come with a certain noise element, however. The rooms are poorly insulated against noise and we were woken at 6:45 by a cacophony that made us think the hotel was being demolished around our room. Some staff speak languages other than French but others do not and we had a hard time as a multilingual but non-French-speaking family ordering dinner from the really lovely, friendly young chap in the restaurant. Although we had a reservation in the hotel's restaurant, not one member of staff acknowledged our presence for a good 20 minutes after we took our seats. The restaurant is very casual with few tables suitable for dining- most are low with low, loungey chairs or high with stools. There is one dingey back room with three "proper" tables but it was very hot, full of flies and decorated, weirdly, with a load of dusty cameras and yet more MDF. Staff on the whole, aside from that one young man, were inattentive, unfriendly bordering on rude. Twice during our stay, the keycard failed to work in the door: the first time, we had to wait 10 minutes at the end of the check-in queue to have it reactivated and the second time we had to actively hunt down staff, since "reception" (i.e. the table with a laptop) was unmanned. When we did eventually find someone, not a word apology was forthcoming. The card was simply reactivated and handed back in glum silence. The same happened when we were charged almost forty euro to two drinks: our challenging the bill was met with sullen indifference by the young waitress. The nerve of this virtual youth hostel to call itself a four-star hotel is bewildering. The experience has left me questioning Novotel's standards and wondering if I maybe just dreamed it all. Will never book this place again.

The hotel itself was nice. Rooms clean and big enough. Nice pool area. The surrounding area is full of car showrooms so not so good if you want to explore the area on foot. The restaurant food was poor quality and choice. It was a buffet which was a bit of pot luck as no labels on anything, sweet and savoury quiches together, only two hot dishes to choose from. Not good value for money. Breakfast was included in our price and was nice and just what we expected. It's such a shame that the restaurant let it down, otherwise a nice hotel.

a motel in the commercial zone. rooms are old and need to be renovated. Breakfast is basic with some local products. the only added vale is the position in you want to make a stop-over not far from the motorway.

The room are a bit old and not so well designed in particular the room for disabled person. The breakfast was average and the offer basic. The staff was nice. I stayed in this hotel 2 years ago and it was far better