Hotel Novotel Lens Noyelles 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 3.277 comentários

Hotel ALLSAFE. Aprovado

Mensagem informativa

+ 21 Serviços

Extras do hotel

  • A 20 km de Lille, no coração do triângulo Lens/Arras/Douai

  • Um dos terraços do Novotel mais bonitos da França em um parque arborizado

  • Piscina externa aquecida e jogos ao ar livre

  • Culinária caseira e entretenimento com churrasco toda semana

  • Estacionamento seguro e privado grátis

Localização do hotel

Novotel Lens Noyelles

Centre Commercial
62950 noyelles-godault
frança

Fax: (+33)3/21085800

Check-in a partir das 12h00

Check out até as 12h00

  • De avião

    BRUSSELS AIRPORT A 130 km / 80,78 milhas

  • De avião

    LILLE LESQUIN A 25 km / 15,53 milhas

  • De avião

    PARIS ROISSY CHARLES DE GAULLE A 169 km / 105,02 milhas

  • De carro

    HENIN BEAUMONT 17 A 0,4 km / 0,25 milhas

  • De trem

    ARRAS A 24 km / 14,91 milhas

  • De trem

    DOUAI A 17 km / 10,56 milhas

  • De trem

    LENS A 14 km / 8,7 milhas

  • De trem

    LILLE A 31 km / 19,26 milhas

GPS:50.413266, 2.981278

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

NCAFE

Aurélien e sua equipe preparam suas refeições usando produtos frescos e sazonais, promovendo produtos locais o máximo possível. Menu de mercado a partir de EUR 19. Desfrute do nosso lindo terraço sem restrições!

Nossas acomodações

Opte por conforto e espaço. Os quartos são equipados com todas as comodidades usuais, incluindo ar condicionado, WIFI grátis e TV de tela plana com canais por satélite. Até 2 adultos e 2 crianças. Menores de 16 anos podem ficar no quarto sem custo. Escolha o quarto Executive para desfrutar do máximo conforto: chinelos, roupão, chuveiro relaxante com cápsulas de óleos essenciais, máquina de café Nespresso e minibar grátis.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 7

  • Tamanho máximo: 152

  • Capacidade máxima: 130 pessoas

  • Capacidade máxima para banquete: 100 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Lens Noyelles

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.4/5

3.277 comentários

Classificação no TripAdvisor 4.0/5

714 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Another comfortable stay

Classificação TripAdvisor 4.0/5

Paradise25045368581 10/08/2020 Avaliação certificada TripAdvisor

This is a good place to stay overnight if you are travelling from Britain to the south of France. We have been using this hotel now for about 10 years. Very reliable and dependable quality and service

Dear Paradise25045368581, I thank you for your great review of your stay in our hotel. I thank you as well for your 10 years of loyalty. Be sure that your good feadback is a real energy for our team. I hope to welcome you very soon. Kindest regards.

A pleasant stay

Classificação TripAdvisor 5.0/5

FL757 Family - 06/12/2019 Avaliação certificada TripAdvisor

The waiter in the restaurant in the evening was superb, he too had an elderly Labrador. He has served us on many occasions over several years and nothing is too much trouble. Great you have a new coffee machine for breakfast, about time! Tell the other Novotel’s to join you in this machine. The waitress at were excellent at replenishing. Please get BBC world news/Sky news in English on tv in the room. It said there was BBC but it was not available again.

Dear FL757, Thank you very much for taking the time to share about your experience with us. We are pleased to read that you enjoyed the friendliness and helpfulness of our staff. We very much appreciate your compliments. Regarding the TV channels, your notes has been transmitted to the technician in oprder to bring close attention on this. We hope to see you again very soon at the Novotel Lens Noyelles. Sincerely.

A step to visit WW1 battle fields

Classificação TripAdvisor 5.0/5

Lionel L Family - 04/11/2019 Avaliação certificada TripAdvisor

We arrived late in the evening but we were welcomed to have a cheap and nice dinner. Our kids were impressed by the breakfast buffet. Room was perfectly prepared and cleaned. All should be perfect if you would reinforced the road signs to find this hotel in the commercial area.

Dear Lionel, We thank you to get the time to provide us your impression. We are happy to see that you spend a nice stay in our hotel. We hope to see you again in the future. Have a great day.

Software failure

Classificação TripAdvisor 4.0/5

Robert P Couples - 02/07/2019 Avaliação certificada TripAdvisor

On arrival my reservation could not be found. I produced the e-mail confirmation and was told that there had been a software problem on the day that I booked and the reservation had not been processed. However, a room was available. There was no apology for the mistake. I have stayed here before and some of the the bar and waiting staff recognized me and were friendly. The dinner was adequate but nothing exceptional. I ordered a bottle of red wine. This was served chilled at the sort of temperature I would expect for white wine or rose. It was a very hot day but red wine should be served at room temperature - in the South of France I have known a bottle of red wine to be brought out at room temperature but placed in an ice bucket so that it does not overheat. It was only towards the end of the meal that the full flavour of the wine came out.

Dear Robert P, We are pleased that you take time to share your feelings about the Novotel Lens-Noyelles. First, we are very sorry that the system updates cause you some troubles with your reservation at the check-in time. We are also very proud that you find our staff friendly and effective. For the temperature of the red wine, you are totally right it shoud be served at room temperature. But during hot days it is not so easy to get the perfect temperature of service. Be sure that I have informed the restaurant team to take attention of the wine temperature service. We hope to welcome you soon at the hotel to spend a great stay. Best regards

Always a pleasure

Classificação TripAdvisor 5.0/5

Sightseer68666036109 Business - 11/06/2019 Avaliação certificada TripAdvisor

Very friendly staff always present to make your journey great. Bar tenders and restaurant staffs are the big plus, friendly, professional, always in search of novelties in beer choices and for a Belgian this is something ;-) They always make sure you meet or exceed your expectations. I take the opportunity to thank the whole team !

Dear Sightseer68666036109, Thank you for taking the time to share about your stay with us. We are pleased to read that you enjoyed your stay, and the welcoming as well as the friendliness and helpfulness of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride. We hope to see you again very soon at the Novotel Lens Noyelles. Sincerely,

Good Overnight Stop

Classificação TripAdvisor 4.0/5

iane230 Couples - 02/06/2019 Avaliação certificada TripAdvisor

Excellent Room, good food, secure parking and dog friendly. Hotel has a recent make over, staff were friendly and accommodating, Restaurant has good menu choices, the food was excellent and well presented.

Dear Iane230, We would like to thank you for taking the time to share about your experience at the Novotel Lens Noyelles. We are pleased to read that you enjoyed the comfort of our room, and the quality of our restaurant. We hope to see you again very soon. Sincerely,

Overnight stay Novotel Lens Noyelle Feb 2019

Classificação TripAdvisor 4.0/5

Stuart W Family - 28/02/2019 Avaliação certificada TripAdvisor

Poor service in reception both on arrival and leaving. Booked 2 rooms but only received welcome drink for one room. We were told the restaurant was full and recommended to eat out when in the event there was space in the restaurant and we did eat in the restaurant. Confusion over the bills when leaving and only received the bill for one room. Had to ask to pay for the evening meal which was on the second room. We had very good service in the restaurant itself.

Good location

Classificação TripAdvisor 4.0/5

djrm1311 Couples - 27/02/2019 Avaliação certificada TripAdvisor

Good location and close to petrol station. Rooms were big and very clean and comfortable. The only negative was there was a problem with flies in the bar area which may have been due to the unseasonably warm temperatures.

The free drink that isn’t free and rooms to hot!

Classificação TripAdvisor 2.0/5

Global694560 Family - 02/10/2018 Avaliação certificada TripAdvisor

Given two vouchers by the receptionist and told very carefully that the two vouchers were for 2 drinks per voucher.On visiting the bar I showed both vouchers & asked what drinks were free. I was told soft drinks and beer. I ordered two of each and on check out was charged 15 euros. On querying the very rude male receptionist sneered and said large beers aren’t free even for the directors of Novotel???be very aware of this scam! I only asked for the free drinks!Also the air conditioning does not work the room was too hot to sleep.

Convenient stopover

Classificação TripAdvisor 5.0/5

Robert H Couples - 16/09/2018 Avaliação certificada TripAdvisor

Have stayed here before but had diffiuclty finding it this time due to new road layout and new buildings. But still a good place to stay en route through France. Good restaurant, good pool, quiet rooms.

Dear Robert H, Thank you for taking the time to share about your stay with us. We are pleased to read that you and your family enjoyed your stay, and the welcoming of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride. Regarding the access to our hotel, do not hesitate to contact the front desk if you need assistance. We hope to see you again very soon at the Novotel Lens Noyelles. Sincerely,

In need of refurbishment

Classificação TripAdvisor 3.0/5

jdavies364 Family - 27/08/2018 Avaliação certificada TripAdvisor

Accommodation tired rooms and public areas could do with good clean as areas didn’t smell too good. Couldn’t fault the staff very helpful. Plenty of parking, good choice of food and good location when traveling through France

Dear jdavies364, Thanks for sharing your experience at Novotel Lens Noyelles. Your comments are valuable because they allow us to react and correct our imperfections. I deeply regret the inconvenience you have encountered about your room and the public areas. Be assured that your remarks have been reported to the concerned services. However, we are pleased to read that you enjoyed your stay, and the help of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride. We hope to see you again very soon at the Novotel Lens Noyelles. Sincerely,

Tolerable -just

Classificação TripAdvisor 2.0/5

James C Couples - 10/08/2018 Avaliação certificada TripAdvisor

Difficult to find, and not worth it in the end. A rather tired hotel, I’m afraid, with a rather superficial make-over and poor soundproofing. On the night we arrived there were 2 rather rowdy coach parties there. The noise they made and the swearing that went on would have scared many family Novotel customers away. The hotel was unprepared to cope with the numbers. At dinner, service was slow and we were surrounded by the bus group and their representatives constantly arguing with the staff about where they should sit and the slow service they were receiving. We gave up after the main course and came away with our ears ringing with the noise. The menu is also very restricted and the wine list even more so. The quality of the food is tolerable but not good. The breakfast, however, was better. We would not recommend this hotel, and would never return again.

Dear James C, We would like to thank you for taking the time to share about your experience at the Novotel Lens Noyelles. We are pleased to read that you enjoyed the comfort of our room. We are aware that our hotel can be hard to find on your first venue. Reception staff is always pleased to help with giving directions, so we invite you and all of our guests to request an access map before coming, which will make you journey easier ! Sincerely,

Great, clean, comfortable accommodation & friendly staff.

Classificação TripAdvisor 5.0/5

Matt_Yorkshire Family - 09/08/2018 Avaliação certificada TripAdvisor

Great, clean, comfortable accommodation & friendly staff. You know what to expect with Novotel and always a great stopover whenever heading to/from the Alps. Location is good, with a host of restaurants not too far away. Fuel stop and hypermarket close by.

Dear Matt_Yorkshire, Thank you for taking the time to share about your stay with us. We are pleased to read that you and your family enjoyed your stay, and the welcoming of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride. We hope to see you again very soon at the Novotel Lens Noyelles. Sincerely,

Visit 219/6/18

Classificação TripAdvisor 4.0/5

frankconnolly48 Couples - 02/07/2018 Avaliação certificada TripAdvisor

Hotel is clean and comfortable as one would expect from a Novotel and was centrally located in the area we wanted to visit. Breakfast catered for a variety of tastes, including gluten free food, which is important to me.

Fantastic!

Classificação TripAdvisor 5.0/5

Toon V Family - 27/06/2018 Avaliação certificada TripAdvisor

Parking in front of the hotel. Nice rooms and very clean. Good supper and very good breakfast: a lot of choice. Staff very friendly and helpful. Great fun for children: outside pool, pingpong, football, and a play corner for little children. Very, very nice sun terrace: plenty of sun all day long! This is a very comfortable hotel: to be recommended. Very near to the museum: Louvre - Lens. Don't forget to visit this museum!

Dear GolfistaWK, Thank you for taking the time to share about your stay with us. We are pleased to read that you and your family enjoyed your stay, and the welcoming of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride. We hope to see you again very soon at the Novotel Lens Noyelles. Sincerely,

Nice hotel let down by staff

Classificação TripAdvisor 3.0/5

Paul S Family - 07/06/2018 Avaliação certificada TripAdvisor

While the hotel itself was as expected I can't say the same for the staffs approach to the accor loyalty program. Free drinks on arrival for each adult staying was ignored and reduced to one. I then had to watch a member of staff pour my beer into a smaller glass as apparently it was too large. I found this very rude and unprofessional. I won't be staying here again.

Dear Paul S, Thank you very much for taking the time to share about your experience with us. We are pleased to read that you enjoyed the comfort of our rooms, and the friendliness and helpfulness of our staff. We very much appreciate your compliments. Regarding your disappointing experience at he bar we present our apologies. Your notes have been transmitted to the food and beverage manager in order to bring attention to the quality of the service. We hope to have the pleasure to welcome you again in our hotel so that you can measure the progress we have made. Best regards.

Why are Novotel's ALWAYS too hot

Classificação TripAdvisor 2.0/5

302wendy Family - 18/04/2018 Avaliação certificada TripAdvisor

We stay at Novotel's regularly due to the convenience of their locations but yet again we found on our most recent trip that although the staff were friendly and the hotel clean and tidy, the bedrooms were so hot none of our party got a good night's sleep. When we complained we were told the heating was on and could not be turned off and that air conditioning was only turned on in May. The beds were also too hard (as usual). The purpose of breaking a journey to stay at a hotel is to sleep. What's the point if you can't?

• Dear 302wendy, The team of the Novotel Lens Noyelles thanks you for your comment. We would like to assure you that we strive every day to provide you the best of stays. We note, however, that you have been disturbed by the temperature in the room. All our apologies for this incident. We would like you to know that we took the necessary corrective action to ensure a level of quality in line with your expectations. Once again, we would like you to know how sorry we are to read about your disappointing experience in our hotel. If such things happens in any other hotel, please advise reception during your stay or your check out, so that we can see if any arrangement is possible. We remain at your disposal for any further information. Sincerely.

Very good

Classificação TripAdvisor 4.0/5

Robert P Couples - 25/04/2017 Avaliação certificada TripAdvisor

Once again I stayed here to break the journey between Burgundy and the Tunnel. The room had been recently refurbished to provide a wet room. The idea was good but the execution was poor. The water from the shower did not drain away well leaving the floor wet and slippery. As there was no separate loo, this presented a problem. The staff were very efficient and attentive. The had new uniforms of white tennis shoes, jeans and white shirt and blue braces. I really feel that braces are not a fashion item, but if used should be concealed under a jacket. The food was good. There is plenty of on site parking.

Dear Sir, Thank you very much for taking the time to share about your experience with us. We are pleased to read that you enjoyed the friendliness and helpfulness of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride. However, we are sorry to learn about your technical issues with the shower. We would like to assure you that we strive every day to provide you the best of stays. We hope to have the pleasure to welcome you again in our hotel so that you can measure the progress we have made. Best regards.

Trés satisfiat comme d'habitude. Good as always

Classificação TripAdvisor 4.0/5

ladyscribe Business - 17/03/2017 Avaliação certificada TripAdvisor

Well placed, comfortable with good staff. Restaurant team excellent. Hotel has has a cosmetic makeover very recently and it all looks bright and clean. Even the railings round the car park have been replaced.

Dear Guest, Thank you for taking the time to share about your stay with us. We are pleased to read that you and your family enjoyed your stay, and the welcoming of our staff. We have shared your review with all of our teams and it has been welcomed with a real pride. We hope to see you again very soon at the Novotel Lens Noyelles. Sincerely,

Good stopover

Classificação TripAdvisor 4.0/5

elainebG880ZO Couples - 02/02/2017 Avaliação certificada TripAdvisor

Good stopover location for us. Hotel access off main road was via 2 roundabouts and oneway roads of industrial park , but I knew this from the website. Good room but no lift to rooms on first floor. pleasant staff. Restaurant food OK. Would use again.

Dear Guest, We are very pleased to read that you enjoyed our location and the comfort of our room, as well as the friendliness of our staff. We hope to see you again very soon at the Novotel Lens Noyelles. Best regards.

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