Hotel Mercure Toulouse Centre Saint-Georges bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 910 ulasan

Hotel Mercure Toulouse Centre Saint-Georges - Image 1
Hotel Mercure Toulouse Centre Saint-Georges - Image 2
Hotel Mercure Toulouse Centre Saint-Georges - Image 3
Hotel Mercure Toulouse Centre Saint-Georges - Image 4
rue saint Jérome, Pour GPS : 1 rue Paul Mériel, 31000 Toulouse, Prancis

Deskripsi

Keistimewaan hotel

  • Di jantung pusat bersejarah kota Toulouse

  • Teras luar-ruang, kolam renang (buka Mei hingga Oktober), dan pusat kebugaran

  • Kamar family modern dan apartemen luas yang nyaman

  • Le Mahogany Summertime, teras bar koktail yang buka dari Juni hingga September

  • Kamar dapat disesuaikan untuk tamu disabilitas dan dengan keterbatasan fisik

Akomodasi kami

Lokasi hotel

Hotel Mercure Toulouse Centre Saint-Georges

rue saint Jérome, Pour GPS : 1 rue Paul Mériel
31000 Toulouse
Prancis

GPS:43.603511, 1.448394

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

LE MAHOGANY CLUB

Datang dan temukan suasana trendi bar Le Mahogany Club. Bersantai dan berbagi kesegaran koktail buatan hotel. Saat cuaca cerah, Anda dapat menikmati area teras luar ruangan dan merendam kaki Anda di dalam air.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.5/5  910 ulasan

Peringkat TripAdvisor  4.1/5  654 ulasan

Sertifikat keunggulan 2024

Very disappointed

Catatan Tripadvisor 2.0/5

Vanda I Ulasan TripAdvisor tersertifikasi

This is a four star hotel in the middle of a large city where one would expect up to date amenities. There were only 2 USB ports in the room and they did not work. Several explanations were given for this; non worked in the hotel, some did work in the hotel , and if a client informed them that the US ports did not work , they would get them repaired, but not at weekends. We asked to have a room changed to where the USB ports did work, but they refused. Despite having a thermostat and air-conditioning control in the room one cannot control the temperature. The hotel temperature is centrally controlled. It was so hot that it was very difficult to sleep if not impossible and a huge waste of energy.

Dear Guest, Thank you for taking the time to share your experience at our hotel. I am sincerely sorry to hear that your stay did not meet your expectations. Regarding the USB ports, I understand how frustrating it can be when equipment does not function as expected. We strive to maintain our facilities in good working order, and your feedback will be taken into account to improve our service. Please note that our 24-hour receptionists offer adapters that work perfectly. Furthermore, the USB ports have been repaired by our technical department. Concerning the temperature control in the rooms, I would like to clarify that the air conditioning is indeed centrally managed for the overall comfort of our guests, and that during your stay, the weather was exceptionally (and unusually) mild for November. However, I understand that this may have affected your personal comfort, and I apologize for this inconvenience. I am writing the same response to your second identical review on another website. Sincerely, Sébastien PUJADES - Director

Location is central

Catatan Tripadvisor 5.0/5

evedi Ulasan TripAdvisor tersertifikasi

Fabulous location and great buffet breakfast. Room was adequate for our short stay. I wouldn't hesitate to stay here again.

Dear customer, it is with great pleasure that I read your comment and thank you sincerely. We look forward to welcoming you back. Sébastien PUJADES - Manager

Couldn’t get better

Catatan Tripadvisor 5.0/5

Zoe A Ulasan TripAdvisor tersertifikasi

Amazing stay. Room lovely. View amazing. Cleanliness spot on. Location couldn’t get any better. If you are travelling alone this is the place to stay.

We couldn't have done better than your comment! Thank you sincerely for this wonderful review. We look forward to welcoming you back to the Mercure Toulouse Centre Saint Georges: alone, with family, friends, for work, etc. !! Best regards Sébastien PUJADES - Director

Good location and front desk service but still a few issues

Catatan Tripadvisor 4.0/5

ksufan88 Ulasan TripAdvisor tersertifikasi

We stayed here 2 nights, and enjoyed the hotel’s close location to many restaurants, museums and other sights. The front desk was easy to work with and helped us get everything in our room setup the way we wanted. The bathtub/shower has a very large step to get in and out which could be an issue for some people, and the toilet was located behind the doorway. Otherwise, the bathroom layout worked good. The air conditioning never did get the room cooled down quite enough for us. The breakfast buffet had quite a few options on it but some were confusing. Raw eggs and small saucepans were provided for guests to cook their own eggs on a hot plate and/or soft boil in hot water. This was something that we had never seen before. Also, the hot tea was loose in canisters and had to be spooned into special pots before adding hot water. Fortunately, the hotel had several breakfast attendants to assist us with questions and issues.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Saint-Georges. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien PUJADES - Directeur

Epic fail

Catatan Tripadvisor 1.0/5

Cortney H Couples - Ulasan TripAdvisor tersertifikasi

Here are some fun quirky ideas to consider: Signs! How to get to the hotel from the parking garage. So novel! Also signs as to where you can and cannot park in said garage. Weird but give it a shot. Also elevators that work! And ones where you don’t have to hold down a button to go up. Nightmare.

Dear guest, First of all, thank you for choosing the Hôtel Mercure Toulouse Centre Saint Georges for your stay and for taking the time to share your feedback. We truly value every opportunity to improve. We are sorry to hear about the challenges you faced during your visit. Concerning the parking which is not our property, we were able to negotiate the rates so that our customers can enjoy a rate of 19 € instead of 30 €. However, taking into account your comment, we will also try to discuss with them regarding its signage in order to improve our customers' experience from the start. Please know that our reception team is always available 24/7 and more than happy to assist you with anything you may need during your stay. We understand how important clear information are to a comfortable experience, and your comment has already been shared with the relevant departments for immediate review. We hope to have the opportunity to welcome you back and provide a better experience next time. Sincerely, Sebastien Pujades - Director

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 578 ulasan 9.2/10 Lokasi
  • 634 ulasan 6/10 Kamar
  • 613 ulasan 9.2/10 Pelayanan
  • 7 ulasan 7.4/10 Internet
  • 337 ulasan 9/10 Sarapan
  • 196 ulasan 6.7/10 Kebersihan

Diberdayakan oleh Trustyou

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