Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 3.9/5 669 reviews

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
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Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  669 reviews

TripAdvisor Rating  4.0/5  1,893 reviews

Could be better

TripAdvisor rating 3.0/5

Mwaba C TripAdvisor review

I was very disappointed with my stay at the Fairmont El San Juan. While the property has a great location and aesthetic, the overall experience did not meet the expectations of a luxury resort. The room was very standard and had a noticeable moldy, musty smell that made it uncomfortable to relax or sleep. For a hotel at this price point, cleanliness and air quality should be a basic standard. Additionally, the front desk staff were unwelcoming and dismissive. Interactions felt cold and unhelpful, and there was a clear difference in how guests were treated. I observed white patrons receiving noticeably warmer, more attentive service, while I was met with indifference. The experience carried subtle but undeniable undertones of bias, which made me feel uncomfortable and undervalued as a guest. Hospitality should be inclusive and respectful to all guests. Unfortunately, this was not the case during my stay. I would not recommend this hotel based on my experience.

Customer review rating 4.0/5

Evelyn B. Families - Confirmed reviews ALL

Great stay

Customer review rating 5.0/5

Laura K. Couples - Confirmed reviews ALL

The hotel, beach, pool and restaurants were amazing! Although the Venezuela bombing put a lot of pressure on the staff, the guests were insulated from any stress. Arturo and Yvonne were especially accommodating to our needs, they remained calm and pleasant, treating all the guests like family!!

Amazing service at the Beach/Pool

TripAdvisor rating 5.0/5

dnice1120 TripAdvisor review

We were visiting Puerto Rico for the Bad Bunny concert and the Fairmont did not disappoint. The staff is amazing, especially Wilifred, Enwil and the pool staff (I believe her name was Ashley or Jessica.) We look forward to coming back!

Thank you for sharing such a wonderful review and for choosing to stay with us during your visit to Puerto Rico for the Bad Bunny concert. We are delighted to know that your experience at our beach and pool exceeded expectations. Your kind recognition of our team—especially Wilfred, Enwil, and our pool staff—truly means a great deal to us. We take great pride in delivering genuine, attentive service, and it is always rewarding to see our colleagues acknowledged for their efforts. Your comments will certainly be shared with them and the leadership team. We look forward to welcoming you back to Fairmont El San Juan Hotel for another memorable stay in the near future.

Decent meeting hotel. Tech issues are a problem

TripAdvisor rating 3.0/5

hockessin1 TripAdvisor review

Decent hotel. Updated facility in a nice location...close to airport but still quiet. TV in room is programmed to turnoff after an hour or so...complete pain to get back on. Charging plugs are so worn that they won't deliver current to USB or hold a 110 V plug. Many Room light switches don't work. Desk light is inoperable. Room cleaners have LOUD conversations down the hallway a lot.

Thank you for taking the time to share your feedback. We are pleased to know you found our location convenient and the property suitable for meetings; however, we are sincerely concerned to learn about the technical and maintenance challenges you experienced during your stay. Please accept our apologies for the inconvenience caused by the television settings, in-room charging outlets, lighting issues, and desk lamp. This is certainly not the level of comfort or functionality we strive to provide, particularly for our business and meeting guests. Your comments have been shared with our Engineering team for immediate review and corrective action. We are also very sorry to hear about the noise disturbances in the hallway. Maintaining a quiet and professional environment is essential, and your feedback has been addressed with our Housekeeping leadership to reinforce service etiquette and guest awareness. We truly appreciate you bringing these matters to our attention, as they help us improve. Should you consider staying with us again, we would welcome the opportunity to provide a more seamless and comfortable experience.

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Other web-users rate our hotel

  • 516 reviews 9/10 Location
  • 977 reviews 5.4/10 Room
  • 2,389 reviews 8.4/10 Service
  • 5 reviews 0/10 WiFi
  • 753 reviews 8.1/10 Food
  • 714 reviews 7.9/10 Vibe
  • 543 reviews 9.1/10 Pool
  • 430 reviews 3.9/10 Cleanliness

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See the hotel

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.