Fairmont El San Juan Hotel 5 stars

Customer review rating (ALL Rating) 4.0/5 640 reviews

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Fairmont El San Juan Hotel - Image 1
Fairmont El San Juan Hotel - Image 2
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Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Puerto Rico

Description

Hotel extras

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Our accommodation(s)

Hotel location

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

GPS:18.442995, -66.019684

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  640 reviews

TripAdvisor Rating  4.0/5  1,887 reviews

Do not stay here

TripAdvisor rating 1.0/5

Inspire28277704492 TripAdvisor review

I recently stayed here, selected it because we have stayed at so many Fairmonts from Playa del Carmen, DC, Del Mar, Austin and they never disappoint. However this one was horrible. I sustained an injury at the hotel caused by hotel bathroom layout that required a 5 night stay in the hospital. this meant my husband had to stay additional nights above what we booked. We were told the additional nights would be discounted they were minimally however the problem is we were double charged on two different credit cards one for the full itinerary with the additional days as the statement shows and another card was charged without explanation. I have repeatedly called and attempted to correct the issue without anyone calling me back. 5 voicemails multiple days.

Customer review rating 2.0/5

Susan H. R. Couples - Confirmed reviews ALL

I have travelled all over the world and have stayed at some of the best hotels. I thought we were going to have a great experience at the Fairmont but we were SORELY disappointed. We were there to celebrate our anniversary and frankly, we should have stayed someplace else.

Dear Susan H. R., Thank you for sharing your feedback regarding your recent stay with us. I regret to hear that your experience did not meet your expectations, particularly in relation to our service, especially during your anniversary celebration. We strive to provide an exceptional experience to all our guests, and it is disheartening to learn that we fell short in your case. Your insights are invaluable, and we will certainly take them into consideration as we continue to improve our services. Thank you once again for your review. We hope you might consider staying with us again in the future. Sincerely, Fairmont El San Juan Hotel

Customer review rating 4.5/5

Sajini S. Families - Confirmed reviews ALL

Wonderful hotel and resort amenities.

Dear Sajini S., Thank you for your kind words regarding our location, lobby, and amenities. It brings us great joy to know that you enjoyed your stay at Fairmont El San Juan Hotel. We look forward to welcoming you back in the future. Best regards, Fairmont El San Juan Hotel

What a stinker of a place. Awful dangerous and a health warning should be posted with this hotel

TripAdvisor rating 1.0/5

danielgH9627RE TripAdvisor review

We turned up after 23 hours of travelling. Got a rollicking for turning up so late even though it wasn’t our fault . Room was awful puddle of water greeted in doorway. No lights worked so we was completely in the dark. Kettle didn’t not work. No water in the room either. Then the most horrendous thing was when I tried to plug my phone in the socket between the beds disintegrated. Faulty towers eat your heart out

Thank you for taking the time to share your feedback. We are truly sorry to hear about the difficulties you encountered upon arrival and throughout your stay. This is certainly not the impression we hope to leave, and we understand how disappointing it must have been after such a long day of travel. The conditions you described are not reflective of our usual standards, and we take your comments very seriously. Our engineering and housekeeping teams have been alerted to review the room thoroughly, including lighting, amenities, and safety features, to ensure everything is functioning properly for all future guests. We would very much appreciate the opportunity to look into your stay in more detail and address these concerns directly. If you are willing, please contact us at your convenience so we may assist you personally and work toward a proper resolution. Thank you again for bringing this to our attention. We hope we may have the chance to restore your confidence in a future visit. Warm regards

Customer review rating 4.0/5

Randolph K. Families - Confirmed reviews ALL

Excellent dining - Restaurant service & pool staff prompt and professional. I made my reservations directly with the hotel back in June. I reserved three (3) villas next to each other - The "Casa del Mar' and two villas with was confirmed by phone by the hotel. When I arrived I was told that the 3 villa's were not together. As the requested connecting villa would be for my son's family including my two granddaughter's I was insistent. It was worked out however my younger son and his wife wound up 3 villas down. That was accepted however this issue should not have occurred. Back in September I received an e-mail confirming my request for a Thanksgiving dinner reservation at the Meat Market. Thanksgiving Eve I checked with the restaurant and they had no knowledge of a reservation for 8 on Thanksgiving. It all worked out and we had a wonderful dinner (staff was spot on) however - again - this should never have occurred. While checking our bill during our stay there were a few charges that had to be explained / corrected. Looking at my pending bill there are 2 chargers (combined $207.00) over and above our final agreed upon closing account statement that will be questioned and needs explanation. The Casa del Mar is a beautiful villa and was perfect for my family to celebrate me and my wife's 40th anniversary. The kids loved your resort. My four year old daughter asked if we could move here. Close proximity to both the pool and beach was perfect. Apparently I am now a diamond member - I would like to speak to someone about the specifics as we are thinking of possibly returning for a 3rd visit. Hopefully with a smoother reservation set-up and a more accurate billing procedure.

Dear Mr. K., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont El San Juan Hotel. We are pleased to hear that you enjoyed the beauty of our resort and the excellent service provided by our dining and pool staff, as well as the Casa del Mar villa. However, I regret to learn that there were complications with your villa arrangements and Thanksgiving dinner reservation, as well as discrepancies in your billing. These experiences do not reflect the high standards we aim to uphold. We appreciate your insights regarding the reservation process and billing accuracy. Your comments will be shared with our management team to enhance our services moving forward. It is wonderful to know that your family had an enjoyable time despite the challenges, and we are honored to have been a part of your 40th anniversary celebration. Please feel free to reach out to our team directly to discuss your diamond membership and any concerns regarding your bill. We look forward to the possibility of welcoming you back for a smoother experience on your next visit. Best regards, Fairmont El San Juan Hotel

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Other web-users rate our hotel

  • 514 reviews 8.9/10 Location
  • 960 reviews 5.5/10 Room
  • 2,432 reviews 8.5/10 Service
  • 5 reviews 0/10 WiFi
  • 762 reviews 8.2/10 Food
  • 730 reviews 8.1/10 Vibe
  • 562 reviews 9.3/10 Pool
  • 421 reviews 9.6/10 Beach

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See the hotel

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.