Travel information: Travel restrictions and global cancellation policy

Updated: 21 February, 2023

Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. We are also continuing to embed the ALLSAFE Cleanliness and Prevention Label within our hotels, which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality.

To learn more about ALLSAFE:

Click here

Booked a flexible rate directly with Accor?

Guests who booked fully refundable rates may cancel or modify their reservations without penalties on (provided that the exact rate policy of your original booking will apply to your revised booking).

Booked a non-flexible rate directly with Accor and need to cancel?

Guests originating from Turkiye, who have booked a non-flexible rate for Accor brands in Saudi Arabi, UAE and Turkiye prior to and inclusive of 31st December 2023, may cancel or modify their reservation for a later date without penalties.

This cancellation policy is applicable only until 30th April 2023 for the guest stays until 31st December 2023.

Note: Guests requesting a refund should be aware that it may take up to 90 days from the date of cancellation for the refund to be processed. The form and timing of the requested refund may be subject to the applicable laws of the respective hotel’s location (i.e., Government imposed restrictions on cash refunds).

Third party bookings:

Third parties are required to follow the Accor cancellation policy set out above. If you who booked through a travel agent, online booking platform or other third party, please contact your booking provider directly who will explain the options for modification or cancellation applicable to your booking.

Group bookings:

For all group bookings, including meetings and events, our global sales teams are working closely with hotels to provide the maximum flexibility possible, and will be assessing on a case by case basis the need to cancel or postpone events.


If you booked through the following websites, please refer to the applicable terms and conditions in the links below
•  Adagio:
•  Mama Shelter:
•  Banyan Tree:
•  Mantis:
•  SBE:

We recommend that all travellers review guidance from the World Health Organization and follow any travel advice issued by their home countries.
For a complete list of hotels contact information, please refer to