Updated: January 1st, 2022
Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. To ensure guest well-being at our hotels, we have increased our cleaning standards even further by launching the ALLSAFE Cleanliness and Prevention Label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality.
To learn more about ALLSAFE: Click here
Booked a flexible rate directly with Accor?
Guests who booked fully refundable rates
may cancel or modify their reservations without penalties on all.accor.com (provided that the exact rate policy of your original booking will apply to your revised booking).
Booked a non-flexible rate directly with Accor and need to cancel?
FOR HOTELS WORLDWIDE (except Europe and North America) Guest who planned to stay in one of our hotels
prior to and inclusive of 30th June 2022 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
FOR HOTELS IN EUROPE AND IN NORTH AMERICA The cancellation policy of each hotel and the rate offer rules communicated at the time of booking apply. Any modification to the reservation will be subject to availability and to the applicable rates and conditions.
*Also applies to hotels in Reunion Island, French Guyana and French Polynesia ➔ To modify or cancel the dates of your stay, please contact the hotel directly. Note: Guests requesting a refund should be aware that it may take up to 90 days from the date of cancellation for the refund to be processed. The form and timing of the requested refund may be subject to the applicable laws of the respective hotel’s location (i.e. Government imposed restrictions cash refunds).
Third party bookings:
Third parties are required to follow the Accor cancellation policy set out above. If you who booked through
a travel agent, online booking platform or other third party, please contact your booking provider directly who will explain the options for modification or cancellation applicable to your booking.
Group bookings:
For all group bookings, including meetings and events, our global sales teams are working closely with hotels to provide the maximum flexibility possible, and will be assessing on a case by case basis the need to cancel or postpone events.
Other
If you booked through the following websites, please refer to the applicable terms and conditions in the links below
• Adagio:
https://www.adagio-city.com/gb/politique-liee-au-coronavirus.shtml • Mama Shelter:
https://www.mamashelter.com/en • Banyan Tree:
https://www.banyantree.com/en/travel-advisory • Mantis:
https://www.mantiscollection.com/novel-coronavirus/ • SBE:
https://www.sbe.com/covid-19-updates-and-resources/ We recommend that all travellers review guidance from the World Health Organization and follow any travel advice issued by their home countries.
For a complete list of hotels contact information, please refer to
https://all.accor.com/gb/world/hotels-accor-monde.shtml
