Mercure Miri City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 990 reviews

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Description

Hotel extras

  • First Mercure brand in Sarawak

  • Easy access to Miri City Center and place of interest

  • First full pledge hotel co-working space with 3 private executive meeting rooms

  • First mechanical parking in Sarawak

  • Bar & Restaurant at rooftop with a tranquil view

Our accommodation(s)

Hotel location

Mercure Miri City Centre

LOT 2368 BLOCK 9, MCLD, JALAN MERBAU
98000 Miri, Sarawak
Malaysia

GPS:4.39675, 113.98905

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  990 reviews

Well located. Super facilities

Customer review rating 4.0/5

Idris M. Business - Confirmed reviews ALL

A pleasant stay and will come back in future

Dear MUHAMMAD IDRIS CHE M., We very much appreciate your comments regarding your stay at the Mercure Miri City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherlyn Andrew Guest Experience Executive

Nice and comfortable room, equipped with modern facilities.

Customer review rating 5.0/5

Christhiner Business - Confirmed reviews ALL

Generally, it was a great stay. Great arrival experience, professional service with friendly and helpful staff. The only thing is perhaps to improve on the quality of food at buffet breakfast. My honest feedback. Please take my comments positively for quality improvement.

Dear CHRISTINA HINER A., Thank you for taking the time to share your experience with us. We are delighted to hear that you had a great stay and appreciated our arrival experience, as well as the professionalism and friendliness of our staff. Your kind words mean a lot to our team. We appreciate your constructive feedback feedback regarding the quality of our buffet breakfast. Please be assured that we take all guest comments seriously and view them as valuable opportunities for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sherlyn Andrew Guest Experience Executive

Poor Facilities and Not Value for Money

Customer review rating 1.0/5

Kana Business - Confirmed reviews ALL

1. Room Condition - Hair Dryer & Iron is cheap quality even 2 star hotel will have better options i would say. 2. Gymnasium Is superb small with limited Equipements. Totally disappointed.

Dear KANAPATHI REDDIAR E., Thank you for taking the time to share your constructive feedback with us. We genuinely appreciate your insights as they help us identify areas for improvement and enhance our guests' experience. We apologize for falling short of your expectations regarding the room amenities and the gymnasium. These feedback helps us to continuously improve our products and services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sherlyn Andrew Guest Experience Executive

Well located

Customer review rating 3.5/5

Kwan S. F. Business - Confirmed reviews ALL

It's quite a good place for short stay because the room is quite small. But lacking proper desk for people on business trip. The breakfast spread should include more local fruits like water melon, pineapple, papaya, banana. The staff are very polite, friendly and helpful.

Dear KWAN SENG F., Thank you for taking the time to share your feedback. We're glad to hear that you found our staff polite, friendly, and helpful. Your comments about the room and the breakfast options are greatly appreciated. Regarding the portable working table, it is available upon request. We regret if this information was not clear as it should have been. Rest Assured, we are actively working to improve our products and services. Thank you once again for bringing these matter to our attention. We look forward to the opportunity to welcome you back and provide you with an enhanced and seamless stay in future. Sincerely, Sherlyn Andrew Guest Experience Executive

Well located. Attentive staff. Cocktail bar a little noisy, not the place for a relaxing drink.

Customer review rating 4.0/5

Ruth S. Families - Confirmed reviews ALL

Room was nice, clean and perfectly sized. Breakfast was a buffet. Would have liked pancakes as an option.

Dear RUTH MARY S., Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our hotel location and attentive staff. Your comments regarding the noise level in our cocktail bar have been duly noted, and we'll certainly look into ways to address this issue to ensure a more serene atmosphere for all our guests. It's great to know that you enjoyed our breakfast buffet. Your suggestion regarding adding pancakes to our menu is appreciated and will be considered for future enhancements. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Sincerely, Sherlyn Andrew Guest Experience Executive

Other web-users rate our hotel

  • 632 reviews 8.2/10 Location
  • 835 reviews 7.6/10 Room
  • 814 reviews 9.3/10 Service
  • 28 reviews 8.9/10 WiFi
  • 416 reviews 9.6/10 Vibe
  • 394 reviews 4.8/10 Comfort
  • 336 reviews 7.7/10 Amenities
  • 329 reviews 8.8/10 Cleanliness

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