Hotel Mondial am Dom Cologne MGallery 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 081

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Hotel Mondial am Dom Cologne MGallery - Image 1
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Hotel Mondial am Dom Cologne MGallery - Image 3
Hotel Mondial am Dom Cologne MGallery - Image 4
Kurt-Hackenberg-Platz 1, 50667 KOLONIA, Niemcy

Opis

O hotelu

  • Ekskluzywny hotel na kolońskiej starówce, blisko katedry i Renu

  • Nowoczesne pokoje, niektóre z bezpośrednim widokiem na katedrę w Kolonii

  • Dwie ekskluzywne prywatne jadalnie z zewnętrznym tarasem

  • 5 sal konferencyjnych ze światłem dziennym, niektóre z zewnętrznym tarasem

  • Bogaty bufet śniadaniowy w weekendy do 12:00

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Lokalizacja hotelu

Hotel Mondial am Dom Cologne MGallery

Kurt-Hackenberg-Platz 1
50667 KOLONIA
Niemcy

Pozycja GPS:50.94009, 6.960014

Telefon
Faks +49 221 2063527

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 2 081

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 752

Certyfikat Doskonałości 2024

Racist Hotel

Ocena na stronie TripAdvisor 1.0/5

Sightsee58946940141 Opinia zatwierdzona w TripAdvisor

I am writing to express my extreme disappointment with the level of customer service I received during my recent stay at Hotel Mondial am Dom Cologne. As a frequent traveler, I understand that not every hotel experience can be perfect, but the issues I encountered during my stay were unacceptable and racist! Stayed at the hotel on the 13/5/2024. The front desk staff at 8pm working in this hotel was very rude, racist and badly trained. Even the manager seemed indifferent, unhelpful and doesn’t portray proper hospitality. When I complained to the manager that the front desk staff was raising his voice, talking down to us and rolling his eyes at us. She told us that her staff is never rude! She doesn’t even know the basic rule of hospitality. With a poor customer orientated manager, it’s no surprise that the whole front desk staff is badly trained. German culture doesn’t give the staff any reason to treat the customer so badly. As this is an international hotel group. It should follow the international standard of warm and enthusiasm in their service. The main priority in any hospitality job is to satisfy the customer and make their experience perfect. In a service-oriented industry being understand, patience and FRIENDLY is a must. If the staff are not willing to provide the bare minimum, then they shouldn’t be working in this line! I am Singaporean Chinese. I understand English perfectly as it’s our main language in our country! I believe my command of English is way better than the front desk staff. So please stop asking if I understand English when we are having a conversation in it! It’s very insulting and disrespectful! Please learn to treat your customers of other races with more respect! ALMOST ALL THE GREAT REVIEW ARE GIVEN FROM NON ASIAN CUSTOMERS . Double standard 😡 Again! Horrible service and attitude from hotel staff. Unqualified manager. I urge the group management to address this issues promptly and take necessary steps to improve your customer service. I hope that my concerns will be heard and that appropriate measures will be taken to prevent similar incidents in the future. How is this a 4 stars hotel?

Bad service with rude attitude.

Ocena na stronie TripAdvisor 1.0/5

Ken K Opinia zatwierdzona w TripAdvisor

Racist staff with a very poor attitude. Why be in hospitality when you cannot provide guests courteously. Bad service just ruined the whole holiday. Staff was accusing, rolling eyes and just plain rude. The hotel manager included. Is it all Germans? Or just this hotel I wonder.

Dear Y4950XJkenk, We are deeply concerned about the behavior you described, which is certainly not in line with our standards of hospitality. Rest assured, we do not tolerate any form of discrimination or rudeness. For further details, please do not hesitate to contact me. Hans Schultheis Guest Relation & Quality Manager

lokalizacja i standard hotelu bez uwag

Ocena klientów 4.5/5

Tomasz Pobyt służbowy - Opinie potwierdzone ALL

podłoga w windzie trzeszczy, do naprawy,

Dear Tomasz, thank you for highlighting the excellent location and hotel standards. We have duly noted your feedback regarding the elevator floor, please be assured that there is no danger here. It is only a base plate that causes this noise. The safety and well-being of our guests is always our top priority. We appreciate your valuable input. Warm regards Hans Schultheis Guest Relation & Quality Manager

Second stay

Ocena na stronie TripAdvisor 5.0/5

shaun1967 Couples - Opinia zatwierdzona w TripAdvisor

We’ve visited Cologne twice and stayed here both times. The big things it has going for it are proximity to the Cathedral and the central station. Both are a 3 minute walk. Some of their rooms (front facing) have very nice Cathedral views, and we were fortunate to have that spectacular view on our first visit, but sadly not this time. The room we had this time was relatively small, but not tiny. It had a small wardrobe, safety deposit box, small fridge, kettle, hospitality tray and 2 small bottles of water daily. The bed was clean and very comfortable and our room was quiet. The shower was easy to control and had good water pressure. TV was a large, flat screen wall mounted model, but English language channels were limited to the Comedy Channel and Sky News International. Check on and out was fairly quick and efficient. Rooms were cleaned and serviced daily. We didn’t eat in the hotel at all as we prefer to eat when we’re out and about, and a German Bakery breakfast is hard to beat. Internet speed was pretty good, but connection dropped constantly, so it was a bit of a pain having to reconnect to the WiFi numerous times per day. Overall though, we’d certainly stay again.

Dear Shaun1967, thank you for taking the time to share your detailed review of our hotel, the Hotel Mondial am Dom Cologne-MGallery. We're delighted to hear that you chose to stay with us for the second time and that you've shared your experiences with us. It's wonderful to know that you appreciated the proximity of our hotel to the cathedral and the main train station, as well as the spectacular view of the cathedral that you enjoyed during your first visit. We regret that you didn't have the same view this time, but we hope you still had a pleasant stay. We're pleased that you found your room comfortable and clean, and that you enjoyed amenities such as the comfortable bed, easily controllable shower, and TV offerings. Your feedback regarding the limited English-language channels and the internet connection is valuable to us, and we will ensure that we make improvements in these areas. It's a shame that you didn't have the opportunity to try our dining facilities, but we understand your desire to explore the diversity of Cologne's restaurants. Nevertheless, we hope that on your next visit, you'll have the chance to enjoy our culinary offerings. Thank you once again for your feedback, and we look forward to welcoming you back again soon.

Meeting Hotel

Ocena na stronie TripAdvisor 5.0/5

boyd_stevens Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Perfect location, with access to trains, central city, and amenities. Breakfast included was very good. Staff were friendly and helpful. Options for cleaning and towel changeout available if sustainability on your list.

Dear boyd_stevens, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 525 Liczba opinii 9.7/10 Lokalizacja
  • 1 462 Liczba opinii 7.5/10 Pokój
  • 1 389 Liczba opinii 8.9/10 Obsługa
  • 15 Liczba opinii 8.5/10 Internet
  • 1 064 Liczba opinii 8.9/10 Śniadanie
  • 557 Liczba opinii 7.9/10 Czystość
  • 351 Liczba opinii 8.8/10 Klimat
  • 281 Liczba opinii 7.6/10 Jedzenie

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