Pullman Cologne

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 699

Gwarancja
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Helenenstrasse 14, 50667 KOLONIA, Niemcy

Opis

O hotelu

  • All the advantages of beingin the centre of the city

  • Odwiedź katedrę w Kolonii lub podziwiaj jej widok z pokoju

  • Bar LAB12 z widokiem na panoramę Kolonii

  • Pullman Cologne to przyjazny dla środowiska hotel z certyfikatem VDR.

  • Miejsce na imprezy do 1000 osób

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Lokalizacja hotelu

Pullman Cologne

Helenenstrasse 14
50667 KOLONIA
Niemcy

Pozycja GPS:50.93987, 6.945437

Telefon
Faks +49 221 2751301

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 2 699

Ocena TripAdvisor  4.3/5  Liczba opinii: 2 391

There are better places to spend your money

Ocena na stronie TripAdvisor 3.0/5

418anniet Couples - Opinia zatwierdzona w TripAdvisor

Disappointed. Room was hot, aircon was broken. Opened the window and the window lock mechanism fell out meaning we couldn’t close it again. The toilet blocked on first use. Reception moved us to another room that was twin share as nothing else was available. The shower was an over the bath arrangement and it was treacherous- do not recommend unless you are young, fit and fearless.

Dear 418anniet, thank you for your visit with us and for taking the time to share your feedback. We are truly sorry to hear about the inconveniences you experienced during your stay. This is certainly not the standard of comfort and service we aim to provide. We sincerely apologize for the issues with the air conditioning, the window mechanism, and the blocked toilet. We understand how frustrating and uncomfortable this must have been. While we were glad to offer you an alternative room, we regret that it did not fully meet your expectations, particularly regarding the shower setup. Please rest assured that your comments have been shared with our maintenance and housekeeping teams to ensure these matters are addressed promptly and do not recur. We hope you might consider giving us another opportunity in the future to provide you with the quality experience you deserve. Best regards Your Pullman team

Good stay in Cologne

Ocena na stronie TripAdvisor 4.0/5

jerrys01 Opinia zatwierdzona w TripAdvisor

Our room is a decent size. The bathroom is a little small, but there are shelves for storage. Our room has a closet area with shelves, and there is additional storage throughout the room. We also got a small table and two chairs. We have a nice view of the neighborhood. We would have liked some drawers, but the lack might be normal in Germany. The A/C worked well, and I appreciated having both a coffee maker and a refrigerator.

Dear jerry01, thank you for your stay with us and for your positive review on Tripadvisor. We appreciate your feedback about the room very much and would be happy to welcome you back in the future. Best regards to Maryland, your Pullman Cologne team

No water for person who accepted to be environmentally friendly act.

Ocena na stronie TripAdvisor 1.0/5

norikokbmc Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Absolutely horrible for punishing me for “saving an environment”. I am staying here for a business trip, was selected by my clients. Upon my eye injury, personally I struggle to complete my professional work duties and excruciating pain caused by injury during my stay. I accepted the usual suggestion to “skip” the towels and sheets changes to be environmentally friendly. Then upon my return to my room, I realized that I had no drinking water which would have been provided if I asked to clean my room. When I asked “house keeping” to bring me a bottle of missing daily water , the receptionist says I cannot have any water because I didn’t ask to clean my room. There is absolutely no possibility to bring me the daily water bottle nor suggested me to come get any. I am injured, and no way of having basic human need. I don’t want to drink beers and juices in a refrigerator which is free. I am truly disappointed on the hotel services.

Dear noriko. thank you for choosing the Pullman Cologne for your stay and bringing this matter to our attention. First of all we sincerely apologize for the inconvenience and discomfort you have experienced during your visit with us and want to assure you that we take your feedback seriously. We hope that your injury has healed in the meantime and that you are feeling better. We understand that you opted to skip the daily changes of towels and sheets to support our environmentally friendly initiatives. However, it appears there was a misunderstanding regarding the provision of daily drinking water. We deeply regret any distress this may have caused, especially given your current injury. Of course we will discuss your mentioned fact within the team and review our procedures to prevent such issues from occurring in the future. So we hope that we can welcome you back with us and offer a much more better service to you. Please do not hesitate to contact us directly for any questions or wishes. Best regards Your Pullman team

Unfortunately the reception is understaffed

Ocena na stronie TripAdvisor 3.0/5

Vera B Opinia zatwierdzona w TripAdvisor

The staff is very friendly and helpful - if you can reach them. The rception ist understaffed and you simply can not reach them, not from the room and not from outside. It is like they decided to switch off their telephone line. It was not not llike this before. I normally book this hotrl because of their service quality, but this time, it was just to hard to get things done. Also the breakfast - which was truly a great hotel buffet breakfast a couple of years ago - is not as fabulous as it used to be!

Dear verabB9344AF, thank you for being our guest at the Pullman Cologne and for reviewing on Tripadvisor. We want to apologize for the inconvenience you have experienced due to the situation at the reception. Please be assured that we will take care to better serve you in the future. Best regards, your Pullman Cologne

Good hotel

Ocena na stronie TripAdvisor 5.0/5

50ade Couples - Opinia zatwierdzona w TripAdvisor

The hotel is fine. The location is fine as well. There are nearby bakery, restaurants and bars. To get to the Cathedral area is about a 15 minute walk. We would stay there again if we return to Cologne

Dear 50ade, thank you so much for choosing the Pullman hotel for your stay in Cologne and for reviewing on Tripadvisor. We are happy to read how satisfied you have been and that you would return. So we all look forward to welcoming you back with us and send our best regards to Solihull Your Pullman Cologne

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 127 Liczba opinii 9/10 Lokalizacja
  • 1 855 Liczba opinii 7.7/10 Pokój
  • 1 448 Liczba opinii 8.1/10 Obsługa
  • 28 Liczba opinii 5.9/10 Internet
  • 868 Liczba opinii 8.4/10 Śniadanie
  • 775 Liczba opinii 7.8/10 Komfort
  • 617 Liczba opinii 7/10 Czystość
  • 423 Liczba opinii 5.7/10 Klimat

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