ibis Koeln Am Dom 2 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 665

Gwarancja
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Bahnhofsvorplatz, 50667 KOLONIA, Niemcy

Opis

O hotelu

  • Centralne położenie w pobliżu katedry w Kolonii

  • Do głównego dworca kolejowego w Kolonii można dojść pieszo w zaledwie kilka minut.

  • Ren i historyczne stare miasto w bezpośrednim sąsiedztwie

  • Bezpośrednie połączenie z międzynarodowym portem lotniczym Kolonia/Bonn

  • Hotel z certyfikatem ALL-SAFE

Nasze pokoje

Lokalizacja hotelu

ibis Koeln Am Dom

Bahnhofsvorplatz
50667 KOLONIA
Niemcy

Pozycja GPS:50.942563, 6.957725

Telefon
Faks +49 221 912858199

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

ibis Bar

Całodobowa oferta drinków w hotelowym barze. Zapraszamy do skorzystania z naszej oferty różnorodnych napojów. Więcej informacji można uzyskać w lobby barze hotelu ibis Köln am Dom

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 665

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 169

A HORRIBLE CHECK-IN EXPERIENCE

Ocena na stronie TripAdvisor 1.0/5

Huy T Opinia zatwierdzona w TripAdvisor

A HORRIBLE CHECK-IN EXPERIENCE - Good points: The room was clean, the hotel's convenient location near the Cologne train station saved time and effort in transportation, and despite being centrally located, it provided a quiet atmosphere - Situation: I had made a reservation and paid in advance for a three-night stay at this hotel. I also completed an online check-in for my expected arrival date. Unfortunately, due to unforeseen circumstances, I couldn't make it on the first night. I arrived at around 8:30 PM on the second day. - Bad check-in experience: When I informed the receptionist, named Wasim, that my booking was supposed to start the previous day, his response was shockingly RUDE. Rather than empathetically resolving the issue, he immediately responded in a high tone and questioned why I hadn't emailed the hotel beforehand, without bothering to check the system. I had experienced a train delay and an exhausting day, and I just wanted a quick check-in. However, Wasim simply focused on my failure to email the hotel and adhere to the hotel's rules. It was completely unacceptable. While I wasn't expecting luxurious service, I surely didn't anticipate being made to feel like I needed to report my absence to the boss. - Poor training and affiliation with a third-party company: When I asked for Wasim's name, he outright refused to give it to me and told me "YOU CAN ASK MY MANAGER TOMORROW". Adding to my frustration, his reason is that he is not directly employed by Accor but was associated with a third-party company. His unwillingness to give his name initially was extremely disappointing. It was only after some requests that he reluctantly disclosed his name. It's truly disheartening to receive such service from a hotel that belongs to an international hospitality company like Accor.

Dear Mr. Ho, Thank you for taking the time to tell us about your experience at the ibis Koeln Am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I must expressly apologise to you for the behaviour of my colleague on night duty. Please be assured that we will not accept such behaviour and will take measures to ensure that it does not happen again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

Amazing location, great hotel

Ocena na stronie TripAdvisor 5.0/5

Louise R Opinia zatwierdzona w TripAdvisor

Found the hotel and location to be great. Actually had entrance from station and very close to Cathedral with views of it from window, other sites pretty close by. Bedroom and bathroom were decent and considering location with good sound proofing. Breakfast was really good. Would suggest that if you are looking for car parking and peace and quiet then this wouldn't the place for you, however if you want excellent public transport links and being in the thick of things then this a great hotel

Dear Ladies and Gentleman, We very much appreciate your comments regarding your stay at the ibis Hotel Köln am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

Nice hotel attached to Koln train station and Koln Dome View

Ocena na stronie TripAdvisor 4.0/5

Karthic Solo travel - Opinia zatwierdzona w TripAdvisor

Good hotel attached to Koln Main Hbf . Rooms are compact and bathroom was too compact with a mini Tub . My room had an Koln Dom view . Breakfast was excellent . Good variety for a small no frill hotel like ibis … anyway for the money I paid , my stay was really good …

Dear Karthic, We very much appreciate your comments regarding your stay at the ibis Köln am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

Overnight stay

Ocena na stronie TripAdvisor 3.0/5

MarilynMacDonald Couples - Opinia zatwierdzona w TripAdvisor

A nice budget hotel in the station. The check in was speedy. The room spacious and airy. The bedding and bed comfortable but only one pillow per person. Has tv and wifi. Storage adequate for a short stay. The bathroom clean and functionable. The breakfast was buffet style and enough to tide you over

Dear Ladies and Gentleman, We very much appreciate your comments regarding your stay at the ibis Köln am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom

Great location and clean rooms

Ocena na stronie TripAdvisor 5.0/5

rinkai Opinia zatwierdzona w TripAdvisor

The location at the Koeln Hbf right across from the Dom was amazing, and the price was right. We were ready to just stash our luggage until later in the evening, but we were able to check-in early, which we appreciated. The room was clean and spacious for the location and price. Basic amenities provided. The bedding was nice, and the room was quiet at night. If I return to Cologne, I won't hesitate to stay here again.

Dear Rinkai, We very much appreciate your comments regarding your stay at the ibis Köln am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Karrenberg - Empfangsleiter Ibis Köln am Dom Bahnhofsvorplatz • 50667 Köln • Deutschland

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 796 Liczba opinii 9.6/10 Lokalizacja
  • 659 Liczba opinii 6.1/10 Pokój
  • 438 Liczba opinii 9/10 Obsługa
  • 14 Liczba opinii 9.2/10 Internet
  • 322 Liczba opinii 8.4/10 Śniadanie
  • 250 Liczba opinii 7.4/10 Czystość

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

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Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (w tym VAT i opłaty miejscowe) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.